the support from the team, the Admin UI that is very user friendly and allowing easy implementation. Review collected by and hosted on G2.com.
Not available for calls, would replace twilio whenever ready! =) Review collected by and hosted on G2.com.
I love the fact that is very user friendly, it help us save a lot of time in the company. Review collected by and hosted on G2.com.
So far, everything has been working fine! Review collected by and hosted on G2.com.
Quiq resides in our Oracle Service Cloud client so our agents are able to easily switch between working texts conversations and working emails/web form incidents. Outbound messaging is easy to use. The bot is awesome and is able to answer a good number of questions from our students and parents without involving a live agent. Review collected by and hosted on G2.com.
It would be nice to have more reporting that includes both emails and texts rather than pulling them separately. Review collected by and hosted on G2.com.
Fantastic to see how you are using Quiq and how it's making a difference to your student base! We'd love to help you expand your reporting capabilities through your integration with Oracle Service Cloud (OSC). Many of our customers like to import Quiq data in to OSC for a unified reporitng experience using OSC's powerful reporting engine. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting.
When we create an OSC incident for the Quiq conversation, we try to match to an existing OSC contact using the SMS number. This should help you pull together all the communications for a particuar contact. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting. For more information about the available data you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com
Snaps help us to use their service to interact with our customers. The best part about Snaps which I like is the pricing which is very pocket friendly and affordable Review collected by and hosted on G2.com.
Although everything about Snaps is likeable and good. But they could improve in their service part they should add more features which I think they would do in future Review collected by and hosted on G2.com.
Quiq is a true partner and genuinely cares about the success of our business. They listen to our needs and over deliver on promises. They take our feedback seriously and oftentimes implement features based on our suggestions. They naturally take those suggestions and expand them to be more scalable and flexible for every type of company to benefit. Review collected by and hosted on G2.com.
Out of the box reporting can seem limited, but if you have the resources to integrate you can get all the data you would ever need or want. Review collected by and hosted on G2.com.
Thank you for the great feedback! A lot of our clients opt to use their existing business intelligence systems and/or CRMs for a unified reporting experience. You can use the available Quiq CSV, or if your BI has the ability to consume a Quiq webhook you can easily integrate data. For more information you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com. We also have the ability to send the data via SFTP and/or AWS S3 if that's a better fit for your organization.
Its interface turns out to be quite simple to use both for our clients and for us, the fact that it is multiplatform also seems great to us to be able to communicate from wherever we are in a much faster and immediate way, the fact that its dashboard Main shows us all the information in a fairly complete and summarized way, it is of great help to us at the moment of visualizing in a better way the conversations with our clients, in such a way that we can respond more quickly depending on the queries of our clients , the fact that it has an option to generate reports is something very practical when we want to see or determine the percentage of satisfied customers served through this platform, the fact that it has automatic responses also turns out to be something quite useful, just enough just leave the answers configured and they will automatically be sent. Review collected by and hosted on G2.com.
To be honest, I have no complaints regarding the use of this application, it seems to me that everything has worked perfectly for us when using this application, something that is a surprise to me, because we had been using similar applications and none it was working fine for us until we discovered Quiq Messaging. Review collected by and hosted on G2.com.
While the back-end portal is very intuitive for handling incoming messages and campaigns. The customer service for unique asks has been outstanding. Maile Chong has been a superstar in crafting all the needed rules and helping with challenging bots that we are building. Review collected by and hosted on G2.com.
Introducing a mobile-friendly option or app would be well worth it. A key competitor now to the space, COMMUNITY, is stealing share and has approached us in regard to test piloting a brand-focused messaging program. Review collected by and hosted on G2.com.
The interface is easy to use and highly user intuitive.
You can set up BOT's easily and without needing a developer.
It integrates well with our CRM.
I have been working with chat options for over 10 years and been a Quiq customer for over 6 years at two different companies. You won't find a more engaged and responsive vendor partner than Quiq. Review collected by and hosted on G2.com.
The only thing we have had to work at is integrating our reporting system with theirs but that was resolved in a couple of weeks and was more our side not being ready. Review collected by and hosted on G2.com.
We're so glad we were able to work with you to overcome any roadblocks for your integration. We were happy to stand by at the ready as you gathered resources so we could get you up and running when you were ready to go.
Quiq is a true partner for our business. They are fully engaged with us in ensuring we are successful with messaging. This relationship is not like your typical business vendor arrangement. This is our business and Quiq working together to make BOTH of us successful. Put the best interface in the business on top of that with full integration with Salesforce, bots, and great support and our messaging initiative has been successful past our expectations. Review collected by and hosted on G2.com.
Honestly, that is a product that we just love. Bots are a new offering from Quiq. As the offering matures and more clients us the feature, the easier it will be for other clients to share their best ideas. Review collected by and hosted on G2.com.
We're thrilled that you're getting value from Quiq and realizing success with messaging and bots. We love when clients share best practices. Please be sure to check out our videos on YouTube and Vimeo where our clients have shared some of the hints, tips, and best practices for messaging and bots.
Check out our channels:
https://vimeo.com/user66938473
https://www.youtube.com/channel/UCaSWdt2u-tm6fmib227cveA
We're also plan to create a Quiq community. Be sure to subscribe to our blog so you can be the one of the first to know.
I really enjoy the snippet ability. It makes responses faster and more professional. Review collected by and hosted on G2.com.
There are times were the status will change on its own from available to current conversations. This can be a bit frustrating. Review collected by and hosted on G2.com.
Thank you for the review Jen. The following information can help you manage your agents status.
To ensure that your customers receive timely engagement and answers to their questions, the Quiq application will set an agent to Current
Conversation status if one of two things happen:
1) The agent does not respond to a customer message within the configured Response Timeout period (default is 10 minutes).
2) The agent misses a conversation invitation (default invitation time is 60 seconds). When an invitation is received by the agent, the agent is expected to accept the conversation, decline it, or mark it as spam. When the agent takes no action on an invitation, the system sees this as evidence that the agent is too busy or otherwise occupied, and thus changes the agent’s status to Current Conversations.
How do I address this?
In the first instance, ensure that agents are not attempting to maintain more conversations or tasks than they are capable of handling. Quiq's defaults for soft and hard limits are a reasonable starting point. Also consider adjusting the Response Timeout configuration in Admin > Timers.
In the second instance, several options are available.
Ensure that notifications are appearing for the agent to notice new invitations. In Admin > Routing turn on Flash Conversation Tab on New Conversation. Encourage agents to open their settings and enable all the notification options.
Increase the Invitation Timeout value in Admin > Timers to give agents more time to see and react to invitations.
Increase or disable the Missed Invitations Limit in Admin > Routing to give the agent more chances to address invitations, or simply stop the system from changing status when invitations are missed.