The time it takes to get the initial launch up and running, and to start seeing results. Review collected by and hosted on G2.com.

Technical changes/updates require working with the Quiq team. They’re great to work with, but I’d appreciate having more autonomy as a user to make updates on my own. Review collected by and hosted on G2.com.

Quiq has been a great partner and solution for us to implement. The team we work with is highly responsive and great, and their developer docs and platform are easy for us to work on Review collected by and hosted on G2.com.

nothing to much, sometimes its hard managing multiple client accounts, but the team is very good about listening to feedback Review collected by and hosted on G2.com.

Working with the team has been a great experience. They’re responsive, strong problem-solvers, and just as passionate about your business and success as you are. Review collected by and hosted on G2.com.

There hasn’t been anything I don’t like so far. Review collected by and hosted on G2.com.

Product did an amazing job understanding customers questions and responding appropriately, team was amazing to work with. Review collected by and hosted on G2.com.

Quiq handled all the use cases we needed. Review collected by and hosted on G2.com.

Great easy to use technology. Outstanding support Review collected by and hosted on G2.com.

Lack of a CRM suite. They are great at what they do but lack a full suite of applications. Review collected by and hosted on G2.com.

It shows what is being written by the customer before he sends a message to us. This helps us to plan our reponse before the actual message even comes in. Review collected by and hosted on G2.com.

The time bound reply dependency was something i hated but it was critical for the business. Review collected by and hosted on G2.com.

Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or email. This has made it easier for our customers to communicate with us. Also it has allowed our agents not to feel so overworked. Before it was back to back calls ALL day long. No breathing time in between calls for our agents. Since launcing WebChat and SMS. Our agents are happier that they get a minute or so in between calls to have enough wrap up time. Review collected by and hosted on G2.com.

There is nothing particular that I dislike about Quiq. In teh beginning the Reports was confusing and hard to pull information. However, the engineers have improved the reports insights since we expressed our opinions. So very pleased with the team for taking inititive to help us with that! Review collected by and hosted on G2.com.

The Quiq team are very innovative and provide excellent thought leadership and guidance to our organization which is critical as there are typically business considersations along the journey of launching messaging, not just tech considerations. Additionally, they provide excellent service from a team of very smart people. I always get the impression that everyone who works at Quiq wants to be there, they bring their "A" game and it shows. Review collected by and hosted on G2.com.

The biggest downside is that it is a separate system from our telephony platform. We need to to an integration to have all workforce management data in one place, so it can be managed easier. Review collected by and hosted on G2.com.

I love the flexability of the platform, but what I like most is the operational service they provide. Since inception of our relationship with Quiq they have supported us along the way. All team members are attentive and responsive to any needs we have had. That goes a long way in a call centers operations world! Review collected by and hosted on G2.com.

I don't like that we don't have another option for Rich Business Messaging since Google sunsetted their product. I wish we had another option to continue using the branded company display for our android customers. Review collected by and hosted on G2.com.

We have used Quiq messaging for customer support for many years. We were able to build a robust bot to help coordinate our responses and response times. Recently we have embarked on building an AI model (LLM) to handle our support. Quiq has been patient, informative and most importantly it feels like a true partnership as we have been on this journey to launch. Very thankful for them and their innovative solutions. Review collected by and hosted on G2.com.

There isn't anything that we dislike. Quiq has been a reliable resource for us for a long time. Review collected by and hosted on G2.com.