GC

Guilherme C.

Mid-Market (51-1000 emp.)

12/2/2020

"Netbase Customer Usability"

5/5

What do you like best about Quid?

What I most like about Netbase Quid is the possibilities the platform give to it users, making it easier to create analysis and generate insights for a business. Currently, we use Netbase in many areas of our Business and this is the reason why we are glad to have Netbase Quid as a partner. If I needed to choose one feature that I like best, would be the possibility of creating analysis on the conversation related to a brand/products within minutes because of the creation of topics were built in a very well organized way, facilitating all the work we need to do to have the amount of information we collect on the platform. Review collected by and hosted on G2.com.

What do you dislike about Quid?

There's nothing we dislike on Netbase Quid, but something I'd like to see improved is the demographics data that can mislead depending on the country you are doing your analysis. This is probably because of the source of data Netbase uses to provide Demographics insights that is based on United States sources, which mislead analysis outside United States. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

I'd encourage people to use Netbase so more people could have the possibility of using a platform that helps and improve different areas of a business, not only those ones you know you are missing something, but once you have Netbase you start to find out that different areas could be improved through data decision/analysis. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

As mentioned before, we use Netbase Quid for tons of areas on our business, for example: Sponsorship management, Insights on new contents for our fanbase, Social Media tracking, Influencers tracking, Sentiment around FURIA's brand, Sponsorship Product conversations and many others., I realized that Netbase could help different areas of our business, so I'm glad to dive into and find out every possibility we can do through Netbase Quid. Review collected by and hosted on G2.com.

SP

Sydney P.

Analyst, Consumer Relations & Digital Innovation

Enterprise (> 1000 emp.)

12/2/2020

"Quid Review"

5/5

What do you like best about Quid?

Being able to upload custom consumer verbatims quickly using the custom data upload tool. The upload process only takes a minute or so and organizes the clusters incredibly fast. This saves me a lot of time in my role. The research/trends tool also provides a lot of great insights on what larger online communities care about and are interested in as it relates to a specific market or product category. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Restrictions on the number of data points a user is able to upload using the custom data upload tool. Would love to expand into the 50,000 data points capability range. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

On our team, we try and understand what consumers are saying directly to our brands. We try to gain both very high level and super specific understandings by organizing verbatims by the following 4 categories: questions, suggestions, praises, and complaints. Sifting through manually and reading individual verbatims would be extremely time-consuming--especially when we are working with ~10,000 data points. Review collected by and hosted on G2.com.

UP

Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

10/13/2020

"Not User Friendly, but Helpful"

3/5

What do you like best about Quid?

Once you figure out how to use the platform, it can be incredibly helpful for tracking social conversations. Review collected by and hosted on G2.com.

What do you dislike about Quid?

The platform is one of the clunkiest and least intuitive platforms I've ever used. Without training, you will be lost. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

Before buying the service, make sure to get an in-depth demo, and if you do move forward, make 100000% sure you and your employees receive adequate training. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

We tracked social conversation surrounding any number of topics. Specifically, we used it to track conversation sentiment related to company news. Review collected by and hosted on G2.com.

DC

Dan C.

VP of Marketing

Mid-Market (51-1000 emp.)

3/18/2021

"Netbase is a valued partner in helping our clients better understanding their social presence."

5/5

What do you like best about Quid?

Efficiency and Power. Easy to get topics and dashboards up and loaded with custom features. Powerful in being able to dimensionalize and contextualize the social space for brands and competitors and/or categories. Support team is very good. Review collected by and hosted on G2.com.

What do you dislike about Quid?

I had used Crimson Hexagon was used to not having to pay for historical data and having more history always up. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

I believe NetBase to be on par, if not best, feature wise and delivers better value. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

understanding topic ownership, describing sentiment differences, AI segmentation of post topics, longitudinal view of sentiment/moods Review collected by and hosted on G2.com.

UM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

10/15/2021

"Intuitive but Expensive!"

2.5/5

What do you like best about Quid?

I love the fact that netbase is a very detailed tool and has features that cover almost all aspects of social listening. Review collected by and hosted on G2.com.

What do you dislike about Quid?

It can get really expensive. And has a big learning curve. Review collected by and hosted on G2.com.

JS

Julia S.

Senior Content Analyst

Small-Business (50 or fewer emp.)

3/22/2021

"Longtime NetBase Customer"

5/5

What do you like best about Quid?

NetBase gives great access to data and is always improving their product based on media updates. Their data is very customizable and digestible to share across internal teams and clients, especially within dashboards. Their customer support is quick and knowledgeable. We've enjoyed their annual conferences as well. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Chart design, some data restrictions but those are mostly due to platform restrictions from their sources Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

4/13/2021

"NetBase is a robust social listening and analytics platform!"

5/5

What do you like best about Quid?

I greatly enjoy the visualization and coverage of all of NetBase's dashboards. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Wish there could be more networks that are available such as Facebook, but it's only because of API limitations. There are a lot of excellent ways to take a look at the data from multiple public sources. Review collected by and hosted on G2.com.

LA

Laura A.

Sr. Strategist

Mid-Market (51-1000 emp.)

3/10/2021

"One of the Best Tools for a Strategist Out There"

5/5

What do you like best about Quid?

Netbase is super intuitive to use and has very robust capabilities as a platform. They also have great customer support and are always working on behalf of their clients to provide added value. They truly are one of the best platforms I've used and vendors I have worked with. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Some features are additional cost, which can be a little frustrating. Review collected by and hosted on G2.com.

AA

America A.

Senior Marketing Analyst

Enterprise (> 1000 emp.)

11/29/2020

"My Favorite Tool for Social Conversation Analysis"

5/5

What do you like best about Quid?

Ability to splice and dice social conversation data in an intuitive way within the "Analyze" tab. Review collected by and hosted on G2.com.

What do you dislike about Quid?

No real dislikes. If I am being picky, I wish there was further ability to customize the x and y axis of dashboard charts. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

The NetBase 360 learning platform will teach you everything you need to know about the product! And if you still have questions, the support team is responsive and helpful. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

My organization uses social analytics for a variety of purposes, including but not limited to informing campaign strategy, consumer insights, crisis monitoring and industry research. Review collected by and hosted on G2.com.

MM

Mihir M.

Director, Dine Research Institute

Enterprise (> 1000 emp.)

4/14/2021

"Netbase provides valuable and real-time intelligence for your brand and its competition."

5/5

What do you like best about Quid?

Netbase is easy to use and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Quid?

I have no complaints re the Netbase platform. Review collected by and hosted on G2.com.