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Quid Reviews & Product Details

Quid is an AI-powered consumer and market intelligence engine that helps teams move faster from questions to answers—and from insight to impact. We don’t just give you dashboards or data dumps. We deliver decision-ready insights, customized to your business goals and ready to act on. Whether you're trying to spot the next trend, understand what’s driving customer behavior, or outmaneuver a competitor, Quid connects the dots across millions of data points—from search and social to media and review content. Our custom AI models help you detect patterns, prioritize what matters, and take the right actions before the market moves.

Seller

Quid

Discussions

Quid Community

Languages Supported

Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

Quid stands at the forefront of AI-driven consumer and market intelligence. Our Generative AI provides organizations with an unparalleled, holistic insight into customer context. Beyond just capturing data, Quid enables organizations to see data through the lens of the future. By moving beyond data analysis, Quid predicts future trends, bridging data collection with predictive accuracy. Trusted by the world’s largest companies, including Ogilvy, T-Mobile, Lufthansa, and Walmart, Quid is the go-to partner for an in-depth understanding of customer and market dynamics. Explore our product suite at www.quid.com.

Overview by

laurie pace

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

18 months

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Quid Media

Quid Demo - Actionable Insights and Profitable Outcomes Start Here

https://www.quid.com/#quidterminal

Quid Demo - Query Models Made Specifically for Your Business Objectives

Talk to models built in partnership with you, so responses are always aligned with your goals, unlike mainstream LLMs.

Quid Demo - Static Reports and Dashboards Are a Thing of The Past

Follow up on insights and recommendations by talking to your briefs and get relevant, timely responses in real time to keep you ahead of your competition.

Quid Demo - Wake Up to Fresh Insights and Recommendations

Never miss an emerging trend, with automated briefs delivered right to your inbox on your schedule

Quid Demo - Predict What's Next with Confidence

Quid agents work around the clock to not only identify emerging trends, but also whether it has staying power so you can prioritize which ones to activate on.

Quid Demo - Quid Draws Connections Across Petabytes of Data

Drive key business outcomes and identify new areas of growth by understanding not just what trends are emerging, but how they're all connected.

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Nicholas L.

Digital Engagement Strategy Director

Mid-Market (51-1000 emp.)

6/8/2020

"Best-in-class tool drives maximum intelligence"

5/5

What do you like best about Quid?

The user experience allows for ease while acquiring maximum intelligence. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Influencer evaluation capabilities could be expanded. Review collected by and hosted on G2.com.

Becky M.

Social Media Analyst

Enterprise (> 1000 emp.)

8/2/2019

"A must-have for any brand with a focus on voice of the customer"

5/5

What do you like best about Quid?

The overall simplicity and ease of use; self-help library of resources; ability to leave annotations on timeline for noting key events in the instance of spikes or drops in conversation volume, sentiment score or passion intensity. The tool is very robust for storytelling, and offers a wide variety of metrics for which to measure across. Most importantly, our stakeholders in the organization can view the information in a manner that they can understand, without ever having been in the system. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Depending on the type of report, the dashboards can be a bit cumbersome in terms of formatting. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

There are so many other "social listening" platforms out there that claim to do it all and consider themselves as "best in class". There is a reason we have been using NetBase for 6+ years now. It has generated reports and brought insights to the surface in a manner that has truly taken off and grabbed the attention of executive leadership and senior management. While NetBase is just one of the social media platforms that I use on a daily basis, it is THE most valuable one of them all. I have been fortunate to have remained the sole analyst user on our account over the years, and this has made all the difference. For our organization, there should be one employee whose time is 100% devoted to NetBase reporting. We are a big brand with several high-profile clients and locations that span across the globe, and with the metrics this system measures against--one could truly live in this for 14+ hours a day. It provides a wealth of information that no other social listening platform can provide. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

While this is more problematic on our organization's end and not NetBase's, we have a shortage of resources, with one analyst and one business user. However, our account reps have always made sure we are aware of alternatives in terms of NetBase Pro licenses, Analyst roles, etc. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/16/2020

"Great platform that helps us with strategic challenges"

5/5

What do you like best about Quid?

How easy it is to use Quid and how well they partner with us to accomplish our goals. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Difficult to understand sometimes what is happening "under the hood" Review collected by and hosted on G2.com.

Alfie A.

Research & Insights Manager | Social Chain Agency

Mid-Market (51-1000 emp.)

5/21/2020

"Great tool, would recommend"

5/5

What do you like best about Quid?

Love the easy searching capabilities and the level of sophistication NetBase offers Review collected by and hosted on G2.com.

What do you dislike about Quid?

I have not seen many negatives about NetBase as of yet Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/4/2019

"A great tool for hearing out consumers without ever having to leave your office"

5/5

What do you like best about Quid?

I love that I can search conversation surrounding particular brands/topics/industries by key words so that if I'm looking for the impact of a specific news story, creative idea, or product attribute reflected in consumer feedback, there is an easy way to find this information. Review collected by and hosted on G2.com.

What do you dislike about Quid?

The training process is a little bit difficult, especially at first. A dedicated guide to advanced features, or video tutorials would be helpful. This might exist, but I'm not sure if it does. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

Ask for a demo - guarantee it will out perform your current solution and impress you! Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

My main problem with NetBase is that I cannot keep up with all the new tools and features! Proactively reaching out to clients for training alongside new updates to the tool would be very beneficial.

The benefits I have realized are overwhelming. I can gain access to consumer opinions and insights with a few clicks of a button. I can look at metrics that are unique to NetBase such as Passion Intensity which clients are very interested in. I can easily filter in and out aspects of world clouds and conversation if I want to tailor my analysis. Since I'm working on many different clients, ease of use is the biggest benefit I see in the tool. Review collected by and hosted on G2.com.

Christopher C.

Director

Enterprise (> 1000 emp.)

10/30/2019

"An intuitive and effective social listening platform"

4.5/5

What do you like best about Quid?

Netbase is easy to set up and easy to use to identify key conversation drivers around all online and offline marketing activations. Review collected by and hosted on G2.com.

What do you dislike about Quid?

Due to sampled Twitter results (10%), for topics that have less volume, you are able to see very little verbatims. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

The team is engaging and will work to make sure the transition to their platform is seamless. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

Understanding how people are reacting to marketing activations and events. We can learn quickly what is working for us and our competitors and pivot future activations to better engage our audience. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/22/2019

"From Observation to Insight"

4.5/5

What do you like best about Quid?

What's most helpful about NetBase is you can really hone in on a specific audience segment and get a understand of how they change overtime time and what's changing that allows us to position our clients to better fulfill those changes. Working in healthcare, there can be a lot fo clutter to cut past before you find your audience so having the ability to constantly adjust a topic and add filters with minimal load time has been a total game changer. Review collected by and hosted on G2.com.

What do you dislike about Quid?

One of the things that I find somewhat limiting is the ability to change the color, fonts, or organization of the data visualizations. Typically our clients want social listening reports to match brand color pallets so I often download the raw data and result assets. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

No social listening tools will do the hard work of insights development for you but this is the only tool that has clear instructions on topic/dashboard setup and no other tools has a better customer service team! Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

The most unique problem I've solved using NetBase was finding insights that better reflect my audience versus my brand. While we know that customer-centric marketing approaches are best practice, it can be hard to prove through data, however using metrics from NetBase I was able to show our clients how impactful it can be. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/21/2019

"Used NetBase for Years! "

5/5

What do you like best about Quid?

Our agency has used NetBase for years now! We perform a thorough audit of social listening tools every year to ensure we are using the latest and greatest, and NetBase tops our list every time. The user interface, data access and overall capabilities are unmatched. Review collected by and hosted on G2.com.

What do you dislike about Quid?

There isn’t much I don’t about NetBase. Of course we all wish that social platforms were starting to restrict their data, but NetBase is at the forefront of communicating with platforms. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Mid-Market (51-1000 emp.)

3/27/2020

"Andre's Review"

5/5

What do you like best about Quid?

It allows me to remain curious and to deep dive into data Review collected by and hosted on G2.com.

What do you dislike about Quid?

no social integration. I also dont like when i export images (png) or (pptx) the labels will cut off or not visualize Review collected by and hosted on G2.com.

Jennie D.

Marketing Specialist

Internet

Small-Business (50 or fewer emp.)

8/17/2019

"Sun operation is vital for the brand"

4.5/5

What do you like best about Quid?

I like the ability to convert the data into understandable graphs that can be passed on to the client to help direct a strategy discussion. The NetBase team has been very useful from the beginning as it has set up our team so that success is the best to demonstrate the operation to our client. Netbase has also allowed us to track events, campaigns and crises like we have never been able to. Being able to capture screenshots and display individual tweets or social publications is quite powerful. Review collected by and hosted on G2.com.

What do you dislike about Quid?

I could suggest a more modern and elegant interface, apart from that, it is a great tool. Something that I dislike is that there are no page numbers in the stream, this is a disadvantage since we want to be able to mark where we are in project detail and can not due to this circumstance. Review collected by and hosted on G2.com.

Recommendations to others considering Quid:

For activities related to monitoring and marketing in general, it is a great program. I think that the expectations based on the objectives set out in the marketing and brand recognition were fulfilled. If you use it, it will allow you to create strategies with a great innovation and in an easy way. Review collected by and hosted on G2.com.

What problems is Quid solving and how is that benefiting you?

We used Netbase for a recent release and generated valuable social conversation information that fueled creative thinking and ideas. We can deepen customer preferences and comments in areas where we need more information about a group of people or certain preferences that groups have. Definitely NetBase allows us to obtain information in real time to help inform business decisions. Review collected by and hosted on G2.com.