Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Quickbooks Payments Incompetence Cost Me $18K"
0/5
What do you like best about QuickBooks Payments?

Nothing. This review is to register a complaint and tell people to beware of the product. This after being a Quickbooks customer since 2010 Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

Quickbooks payments had the information for an account I am no longer able to access (my bad). When I saw that a client had made an $18K payment through Quickbooks payments in spite of my instructions to wire it directly to the correct account. In 4 separate convesations with Quickbooks payments they said they corrected it. But they didn't and I'm out the $ Review collected by and hosted on G2.com.

DM
Danitza M.
Admin Assistant
Small-Business (50 or fewer emp.)
"Admin Assistant"
5/5
What do you like best about QuickBooks Payments?

Ease of USe, Customer Support, Frequency in Time Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

Interest Charge per transfer, nothing else Review collected by and hosted on G2.com.

Andrew L.
AL
Andrew L.
Small-Business (50 or fewer emp.)
"Customer Service is Terrible"
0/5
What do you like best about QuickBooks Payments?

Works with Quickbooks Desktop. Cost is about average. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

Nearly impossible to cancel. Kept taking money from my account for years. Finally had to close bank account. Review collected by and hosted on G2.com.

LAN T.
LT
LAN T.
Small-Business (50 or fewer emp.)
"ACCOUNTS RECEIVABLES & PAYABLES"
5/5
What do you like best about QuickBooks Payments?

It is linked to the invoice number paying for Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

it does not automatically apply the payment to the invoice Review collected by and hosted on G2.com.

Michelle W.
MW
Michelle W.
Owner
Small-Business (50 or fewer emp.)
"It Could Be Easier To Use"
3/5
What do you like best about QuickBooks Payments?

I like the convenience of being able to take payments directly from the app. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

It doesn't streamline with Quickbooks Online or the Quickbooks app for transferring invoice data over to payments. Review collected by and hosted on G2.com.

Ryan L.
RL
Ryan L.
Owner/Winemaker/Educator
Small-Business (50 or fewer emp.)
"Worst customer service experience"
0/5
What do you like best about QuickBooks Payments?

Theoretically this should work easily and integrate seamlessly with QB Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

Customer service is nonexistent. Waits to speak to someone who can actually help with your problem are one to two hours. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Quickbooks makes it easy to hide unwanted financial information"
0/5
What do you like best about QuickBooks Payments?

Easy to use and fully online for accessing information anywhere at anytime via any platform Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

Minimal to not financial audit controls of information and data. Allows to bury or hide financial transactions in invalid accounts with a clear audit trail. Review collected by and hosted on G2.com.

Karenmarie B.
KB
Karenmarie B.
Paralegal
Small-Business (50 or fewer emp.)
"Great payment processing for small business"
4.5/5
What do you like best about QuickBooks Payments?

I like that it is integrated with several programs I use. They process payments fast and I have my money within 48 hours max. They do not charge a monthly fee for a small business just a transaction fee. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

I dislike the way you can only credit back the full amount of a transaction. If you have to do a partial refund you must refund the full amount back and then charge the card the new amount. They should give a partial charge-back option. Review collected by and hosted on G2.com.

Evan M.
EM
Evan M.
Chief Creative Strategy /Filmmaker / CEO
Small-Business (50 or fewer emp.)
"I'm all about convenience and caution!"
5/5
What do you like best about QuickBooks Payments?

Having a one-stop shop that integrates all of the tools that I need into one platform breeds opportunity. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

I wouldn't say it's so much a dislike but at times I get frustrated at the fact that I have so many tools available to me. Having to learn all of the integrations at times feels like I'm losing momentum...only until I learn the tool and realize that I'm able to fly even faster! Review collected by and hosted on G2.com.

Duzzys Roadside S.
DS
Duzzys Roadside S.
CEO
Small-Business (50 or fewer emp.)
"Makes life much easier"
5/5
What do you like best about QuickBooks Payments?

Take payments on the go

automatic deposits

low fees

ACH payemt capability

email invoices or print them out

automatically records payments on the banking side

no contrtacts

client can put info in or you can do it for them Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Payments?

can't text invoices directly from siftware (have to purchase additional software) Review collected by and hosted on G2.com.