QuickBooks Payments Reviews & Product Details

QuickBooks Payments makes life easier by integrating seamlessly with the QuickBooks bookkeeping software. The coordination between invoicing, payments, and accounting is smooth, which means I don’t have to manually reconcile transactions. Deposits hit quickly, which is a huge benefit for cash flow management. Most importantly, it helps me keep accurate books without extra effort — everything is tracked and aligned in one system, which is critical for compliance and financial clarity Review collected by and hosted on G2.com.

One drawback is the processing fees, which seem quite high, particularly for larger transactions. For instance, when I made a $2,500 transfer via Venmo, QuickBooks charged me $72.75 in fees. That’s a substantial reduction from my revenue for what should be a simple payment. Although the system offers convenience, the fee structure makes me reluctant to use it for high-value transactions. Review collected by and hosted on G2.com.

My entire experience has been negative from the start Review collected by and hosted on G2.com.

I’m a small business owner who just launched my company a few months ago. Like a lot of entrepreneurs, I was juggling a thousand things at once like building the website, negotiating deals, getting systems in place. I was given a great lead early on and was able to close my I finally closed my first major deal.

At the time, and in the chaos of launching, I noticed QuickBooks Payments was already live inside QuickBooks Online. I figured, why not? It was convenient, integrated, and seemingly made for this exact use case. So I sent the invoice and the customer paid immediately. I thought, great we’re off to the races.

Instead… everything went sideways.

I processed the $11K payment on August 14. I got a generic notice saying it would be “pending” until August 22. I was trusting the system and then September 4 looked to confirm the status of the payment (expecting it to have landed). I see that the deposit is being held and info is required. I called in and they told me:

No warning. No email. No explanation. Just… “We’ve decided to hold your money for six months.”

I called support and got nothing useful. No clarity, no appeal process, just references to “risk assessment” and an irreversible decision without any transparent process or timing. This is $11,000 — basically a sizable chunk of operating cash flow. And I did nothing wrong. The payment was legitimate, from a real customer, for real goods.

I’m posting this here because I know a lot of small business owners use QuickBooks or are considering using QB Payments. If I had known how opaque and arbitrary this system was, I would never have touched it. I’ve since found many other horror stories online and apparently this isn’t rare. Review collected by and hosted on G2.com.

Ease of use and integration with Quickbooks, Bank transfer option Review collected by and hosted on G2.com.

Not a whole lot of drawbacks that I find. Review collected by and hosted on G2.com.

QuickBooks payments integrates seamlessly with QuickBooks. Cash deposits are quick and matching with Invoices is automatic. Review collected by and hosted on G2.com.

Slightly more expensive than competitors Review collected by and hosted on G2.com.

Nothing. This review is to register a complaint and tell people to beware of the product. This after being a Quickbooks customer since 2010 Review collected by and hosted on G2.com.

Quickbooks payments had the information for an account I am no longer able to access (my bad). When I saw that a client had made an $18K payment through Quickbooks payments in spite of my instructions to wire it directly to the correct account. In 4 separate convesations with Quickbooks payments they said they corrected it. But they didn't and I'm out the $ Review collected by and hosted on G2.com.

Ease of USe, Customer Support, Frequency in Time Review collected by and hosted on G2.com.

Interest Charge per transfer, nothing else Review collected by and hosted on G2.com.

Works with Quickbooks Desktop. Cost is about average. Review collected by and hosted on G2.com.

Nearly impossible to cancel. Kept taking money from my account for years. Finally had to close bank account. Review collected by and hosted on G2.com.

It is linked to the invoice number paying for Review collected by and hosted on G2.com.

it does not automatically apply the payment to the invoice Review collected by and hosted on G2.com.

I like the convenience of being able to take payments directly from the app. Review collected by and hosted on G2.com.

It doesn't streamline with Quickbooks Online or the Quickbooks app for transferring invoice data over to payments. Review collected by and hosted on G2.com.

Theoretically this should work easily and integrate seamlessly with QB Review collected by and hosted on G2.com.

Customer service is nonexistent. Waits to speak to someone who can actually help with your problem are one to two hours. Review collected by and hosted on G2.com.