I've found QuickBooks Online to be quite easy and intuitive to learn. The AI integration has been helpful finding trends and/or misallocated transactions. Review collected by and hosted on G2.com.

Integrating QuickBooks Online with the general ledger in our payroll system was difficult, but support was helpful and we were able to make it work. Review collected by and hosted on G2.com.

It is easy to log in to which is much appreciated when so many things take multiple steps these days. Review collected by and hosted on G2.com.

I think QuickBooks is very confusing to navigate and can be hard to get from time entries to viewing pay information etc. Review collected by and hosted on G2.com.

I appreciate how QuickBooks Online transforms accounting from a messy, manual process into something clear and actionable. It provides real-time visibility into outstanding balances and offers automation like recurring payments. I love that I can access it anywhere, anytime, and it acts as a live dashboard of the financial health of my business. I also find it useful for tracking invoices, payments, and outstanding balances in real-time, and generating reports that give clear visibility and insights. Review collected by and hosted on G2.com.

Navigation isn't intuitive especially for new users. Pricing tiers can feel restrictive. Review collected by and hosted on G2.com.

QuickBooks Online has earned its reputation as the industry standard for small business bookkeeping, and it’s easy to see why. The cloud-based platform allows me to access my books from anywhere, whether I’m at my desk or traveling, which is a significant advantage over traditional desktop software.

Another notable benefit is how smoothly QBO integrates with other Intuit products. The entire ecosystem feels unified—bookkeeping, tax preparation, invoicing, and advisory tools all work together effortlessly. This level of integration streamlines my workflow and helps keep my financial records accurate and consistent across different platforms. For maintaining compliance and building client trust, that reliability is truly invaluable. Review collected by and hosted on G2.com.

While QBO offers robust features, it can become costly compared to other options, particularly when you begin adding extra modules. The interface, although effective, may seem daunting to newcomers, and there is a noticeable learning curve for advanced functionalities. Although I have found alternatives that are simpler to use or tailor to my business, what draws me to QBO is the comprehensive Intuit ecosystem, which includes access to live payroll and bookkeeping support whenever I need it. Review collected by and hosted on G2.com.

I like how easy it makes invoicing and expense tracking, and how it keeps everything in one place. Review collected by and hosted on G2.com.

The price feels expensive. The mileage auto tracker also disconnects often and sometimes stops tracking without me realizing it. Review collected by and hosted on G2.com.

I like that team members can also view in real time. In general it works well and helps us stay on track. Review collected by and hosted on G2.com.

You could have multiple companies on the desktop version. There isn't a way to do that now. And there is no discount even if you want to do that. This pricing has really effected how I view the online version. Review collected by and hosted on G2.com.

I like that there are multiple ways to access the same thing, which makes it easier to use depending on what I need at the moment. Review collected by and hosted on G2.com.

They are constantly changing where things are placed, which makes it hard to keep up. Review collected by and hosted on G2.com.

It works seamlessly with our NOVI ams. Works great! Review collected by and hosted on G2.com.

My only complaint with Quickbooks online, and our Novi AMS is that when you need to "undo" something, it is more difficult. Review collected by and hosted on G2.com.

Easy to implement, integrates with anything, lots of apps to customize for any client in any industry Review collected by and hosted on G2.com.

expensive, AI integrations have not gone well, issues with billing for a multi-client user like me Review collected by and hosted on G2.com.

Built for ecommerce (unfortunately, we aren't ecommerce based) Review collected by and hosted on G2.com.

**NOTE - on pro version

Will not print pay stubs (must go create a separate report for each vendor if you need to include all invoices on a separate pay stub)

Customer Support is TERRIBLE.

No work around for work order tracking (previously used sales orders in desktop, not a workable option in online).

Things that were user-friendly in desktop (like chart of accounts & bank ledgers, for ex. are a giant PITA)

You cannot backup your data (without a 3rd party app) and "exporting" is so limited you will lose everything if there's an issue.

Again, cannot be overstated just how bad their support is.

Migrating from desktop took over 3 weeks to correct issues and the advice from reps would've horribly screwed up PL/balance sheet so be prepared to figure it out yourself or pay for their accountant service.

Sidenote, I also work in QB online for a non-profit (in addition to my for-profit day job) - their 'non-profit accounting' is just the for profit software with different labels slapped onto reports, there is NO fund accounting capability.

Lastly, their support is terrible, do NOT trust their advice, it is often bad. If you don't understand your books get a second opinion before doing anything they recommend to solve an issue. Review collected by and hosted on G2.com.