Awais Q.
AQ
Awais Q.
accountant
Small-Business (50 or fewer emp.)
"QuickBooks Online Streamlines Accounting with Automation and Time-Saving Reports"
4/5
What do you like best about QuickBooks Online?

QuickBooks Online streamlines my workflow by automating most of the repetitive accounting tasks. The bank connections, recurring transactions, and customizable reports save a lot of time during month‑end. It’s also convenient to manage multiple clients in one place without dealing with file transfers Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

QuickBooks Online can feel unintuitive at times, especially when navigating between companies or drilling into transaction details. Some features are buried or behave differently than expected, which adds friction to daily tasks. The platform works, but the user experience could be smoother for accountants handling high volumes. Review collected by and hosted on G2.com.

Danish F.
DF
Danish F.
Marketing Manager
Small-Business (50 or fewer emp.)
"QuickBooks Online Makes Invoicing and Bank Reconciliation Effortless"
5/5
What do you like best about QuickBooks Online?

QuickBooks Online is very user-friendly and easy to navigate, even if you’re not an accountant. The dashboard provides a clear snapshot of income, expenses, and cash flow, which makes it easier to make quick financial decisions. I especially appreciate how simple it is to create invoices, track payments, and reconcile bank transactions without a lot of extra steps. The bank feed integration saves a lot of time by automatically importing and categorizing transactions, so I’m not constantly entering data manually. It also integrates smoothly with other tools and apps, which adds flexibility as a business grows. Overall, it streamlines day-to-day accounting tasks and keeps financial records organized in one place. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

While the platform is very powerful, some advanced features require a bit of exploration to fully utilize. There are many options available, so new users may need some time to understand all the capabilities. However, once familiar with the system, it becomes much easier to navigate and use efficiently. Review collected by and hosted on G2.com.

Tim D.
TD
Tim D.
Director of Operations
Small-Business (50 or fewer emp.)
"Effortless Financial Management with QuickBooks Online"
5/5
What do you like best about QuickBooks Online?

I use QuickBooks Online for handling financials and I really like the ease of use it offers. It's great that all financial information, including reports, are ready for review and I find the customizable reports and timeframes particularly useful. Being able to compare data from previous years helps us determine if our company is progressing. The initial setup was very seamless too. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Sometimes the reports are not as user friendly. This causes slight delays in analysis of financials. Use of reports with templates already built would increase productivity. Review collected by and hosted on G2.com.

Ana N.
AN
Ana N.
Controller 4
Small-Business (50 or fewer emp.)
"Easy to Use and Has Everything I Need - Please leave classic views :)"
5/5
What do you like best about QuickBooks Online?

Its easy to use, have everything I need (or at least it was before all of these AI changes, please stop changing, new way is not always better, its slower and complicated) Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

If they leave things the way they are, nothing really. Dont get rid of classic view we all hate new one Review collected by and hosted on G2.com.

SD
Shannon D.
HR Manager
Small-Business (50 or fewer emp.)
"Seamless Payroll Integration and Faster Reconciliations with QuickBooks Online"
4/5
What do you like best about QuickBooks Online?

QuickBooks Online integrates seamlessly with our payroll software making our month end reconciliations much easier. The AI feature also has helped in categorizing our transactions allowing us to match and post our transactions more quickly. The pricing is reasonable and fair. The online support has also been helpful. When an issue arises, we are able to get the assistance we need quickly. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The AI feature although helpful, still occasionally mis-categorizes certain transactions and we still have to manually update them. Review collected by and hosted on G2.com.

Yehudi J.
YJ
Yehudi J.
Small-Business (50 or fewer emp.)
"Needs Improvement Despite Useful Features"
3/5
What do you like best about QuickBooks Online?

I use QuickBooks Online for my painting business because it makes it easy to send an invoice, receive payments, and handle payroll. I like that it has the capability of doing those things, and I value the payroll feature above others. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

There are three things that do not work well on QuickBooks. 1. Their customer support is in Pacific Standard Time hours, making it difficult to get answers early in the morning if you're in a different time zone. Also, they try to upsell on everything constantly. It's frustrating to deal with upselling when you're reaching out for support with a problem. 2. They are constantly changing the interface. Every few months, something changes whether it's the naming of a specific tab or relocating tabs that are frequently used. Moreover, there are too many tabs and options that contradict each other. For example, payroll and time seem intertwined unnecessarily. 3. QuickBooks services are very slow, and they don't meet the promised timelines. When I asked them to close my books, it took almost two months instead of the promised 10 days. They also delayed notifying about issues like payroll not going through due to account freeze. Review collected by and hosted on G2.com.

Rolando F.
RF
Rolando F.
IT Support Tech
Mid-Market (51-1000 emp.)
"Reliable, Easy-to-Use Quickbooks with Smooth Tax Calculations and Helpful Chat Support"
4.5/5
What do you like best about QuickBooks Online?

We have been using Quickbooks for years now, we find it is easy to use and we have it integrated with a software where we manage work orders. Quickbooks helps the software easily calculate tax rates based on the area we are working in. It is very reliable, there are hardly ever any issues, but when there are issues support is easy to reach via chat. We are happy with the pricing and software in general. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

When setting everything up it can be a bit overwhelming, but after getting over the learning curve everything seems a lot more easier to manage. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Easy Setup, Great for Managing Finances"
4.5/5
What do you like best about QuickBooks Online?

I find QuickBooks Online very easy to use. I also appreciate how it integrates with a separate module that my accountant has which is specifically designated for accountant use, allowing her to access my accounting information seamlessly through the QuickBooks Online interface and thus see exactly what I see when I logon. This makes it much easier for me to communicate with my accountant about tax preparation and business management questions. The initial setup was seamless too, with no downloads necessary; I just went to the website after activating an account, and everything was ready to go. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The program tends to run many scripts in the background and can be slow at times to load. Also, recently, Intuit announced that QuickBooks Online reports will be presented in a new, modern layout. As I'm still a fan of the classic layout, I may not appreciate the switch. Review collected by and hosted on G2.com.

AS
Ashley S.
Office Administrator
Small-Business (50 or fewer emp.)
"Effortless Setup, Ideal for Newcomers"
5/5
What do you like best about QuickBooks Online?

I like how easy QuickBooks Online is to use, and how quickly I can log in and find what I need. As a newcomer to the industry, it’s especially helpful that the platform is straightforward and easy to understand. The initial setup was also extremely simple. I use QuickBooks Online about once a week to keep everything reconciled, and the system makes that process easy. It also integrates nicely with Gusto. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

There are a lot of options, and at first it can feel overwhelming when you’re trying to figure out what you need to do in QuickBooks. It took me a little while to get oriented and find the right place to go. Review collected by and hosted on G2.com.

Ahmed P.
AP
Ahmed P.
Assistant Finance Manager
Medical Devices
Small-Business (50 or fewer emp.)
"Effortlessly Simple and Reliable for Finance Management"
5/5
What do you like best about QuickBooks Online?

I use QuickBooks Online primarily for managing my business finances, tracking expenses, and invoicing clients. It is customized to the account that whatever we need, we can do it easily. Compared to Zoho, it is very easy and very simple to handle. It's easy to payroll data run easily, whereas in Zoho, we need to purchase some new Zoho panel to do similar tasks. The service integrates with the US government where we can easily pass the taxes and release the salary on time. QuickBooks Online's initial setup was very straightforward and very simple. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I don't like that QuickBooks Online stopped its services in India two years back. It was a problem for us, and we had to stop our old services in our international entity because of it. Review collected by and hosted on G2.com.