What I like best about QuickBooks Online is that it’s cloud-based, which means I can log in from any computer, anywhere. That flexibility is incredibly convenient. When we first made the switch, it felt familiar enough to the desktop version that the transition was smooth and easy to get behind. It used to be a great fit for our needs. Review collected by and hosted on G2.com.

One of the biggest frustrations with QuickBooks Online is the constant updates and forced changes to the interface—it feels like they’re trying to become an all-in-one platform but haven’t quite nailed the execution. The system frequently lags, and I’ve noticed that my login slows down significantly compared to my employees, likely because I’m in it more often. It seems like there’s a time limit or performance drop tied to user activity. Just when you get used to one update, another rolls out, making it hard to keep up. And unfortunately, the customer service hasn’t been helpful enough to make up for these issues. Review collected by and hosted on G2.com.

Integrations, it is also used in many companies so it is good knowledge to have. Review collected by and hosted on G2.com.

I do not like how slow it is. Also the user interface is outdated compared to other ERP systems. Review collected by and hosted on G2.com.

The program is good for simple bookkeeping. Review collected by and hosted on G2.com.

The program isn’t very user-friendly, and it couldn’t keep up with our company’s growth—especially once we expanded to multiple locations. Review collected by and hosted on G2.com.

Easy to setup and use with many integrations. Review collected by and hosted on G2.com.

The Canadian payroll module has many flaws - especially around terminations and ROE generation. Review collected by and hosted on G2.com.

Essential for our accounting needs. Easily scalable and for any business or team size. Easy enough to learn depending on level of involvement. Does a good job at managing books and has a lot of means of using it mobile or on desktop. It gets used constantly, and does help with our tax filing at year end with proper maintenance. You can figure it out easily enough and you can grow with it and learn along the way, but jumping into it headlong without experience with it is a hurdle. Review collected by and hosted on G2.com.

Customer service is a pain and it tends to be limited in how well it can actually help. We should be getting priority support with our plan, but I see no difference there and will still sit on hold, get transfered around, and just to get that far it is a convoluted task having to get past AI attendants and whatnot. Finally has an integration with our CRM, but does not integrate expenses and estimates as we need. Like everything, it keeps books well, but whatever else it tries to do always juist falls short. Review collected by and hosted on G2.com.

i LIKE HOW EASY IT IS TO CREAT AND SEND ESTIMATES THE ISSUE IS WHEN I WANT TO DO A DEPOSIT IT IS HORRIBLEW BECAUSE IT THEN CREATS A NEW COUNT BASED ON MY PERCENTAGE AND THAT IS AWFUL IT MESSES EVERYTHING UP Review collected by and hosted on G2.com.

THE WAY I CAN NOT FORMAT TO KEEP TRACK OF INVENTORY CORRECTLY - AND THE WAY IT BREAKS DOWN THE DIFFERENT PERCENTAGES DEPOSIT - IN PROGRESS AND FINAL INVOICES - THE AMOUNT OF PRODUCT NEEDED SHOULD NOT CHNAGE ONLY THWE AMOUNT OF THE BILL; I ALSO DO NOPT LIKE HOW THE INVENTORY IS ALL MANUAL AND THERE IS NO ASSISTANCE - I HAVE TOO MUCH TO BE DOING TO TRY AND TRACK MONEY JOBS PERCENTAGE INVOICES AND INVEMNTORY - Review collected by and hosted on G2.com.

Accessibility and cloud-based convenience Review collected by and hosted on G2.com.

Very limited customization and features compared to desktop Review collected by and hosted on G2.com.

Good price and fast onboarding process. I like the fact they provide free onboarding call. Review collected by and hosted on G2.com.

The billable user limit. It is so rigid.

I purchased subscription for my client. I am clearly a non-billable user as I am accountant role, but the user limit still count me as one.

I have flagged this many times with Quickbooks technical support, but they have not given me solution. Review collected by and hosted on G2.com.

Creating Estimates and Invoices is easy to use. You can easily compile simple reports. Review collected by and hosted on G2.com.

Quickbooks has limitations with the exporting and importing of information. Review collected by and hosted on G2.com.

That you can download a desktop app so you can have the same look as desktop Review collected by and hosted on G2.com.

Almost everything else. It's just very confusing Review collected by and hosted on G2.com.