Phyllis S.
PS
Phyllis S.
Sr. Accountant
Mid-Market (51-1000 emp.)
"Flexible Remote Access, But Interface Changes Cause Frustration"
3/5
What do you like best about QuickBooks Online?

What I appreciate most is the flexibility to work from any location. When I need to attend an offsite meeting, I can easily log in to check data or enter a bill whenever necessary. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

As one of the company accountants, I find it frustrating that we cannot provide our managers with the necessary tools unless we grant them full access. Additionally, I am not pleased with the constant changes that occur without our input. The interface is frequently updated, and features we rely on are either removed or relocated, making it difficult to keep up. Review collected by and hosted on G2.com.

KS
Kristy S.
Controller
Mid-Market (51-1000 emp.)
"Good Layout, but Slow and Cumbersome at Times"
3/5
What do you like best about QuickBooks Online?

I like the layout of QuickBooks Online, especially the dropdown menus. I also found the initial setup pretty easy after switching from QB Desktop, as it just required adjusting to a new format with the online version. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I don't like the lag in processing and sometimes it takes forever to toggle between pages and when posting bank transactions. I also do not like the bank transactions option to match or post. Review collected by and hosted on G2.com.

Cate B.
CB
Cate B.
Vice President
Small-Business (50 or fewer emp.)
"Inventory Management Frustrations Overshadow Useful Integrations"
2.5/5
What do you like best about QuickBooks Online?

It's integrated with software so we can avoid duplicate entry or short cut accounting. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The Products and Services section is a major pain point. The inventory management is practically useless due to the inability to fix duplicates or merge items. Furthermore, the pricing structure is problematic; there's a lock-in effect, with monthly price increases that make switching difficult. The deposit window also lacks essential filtering options, making it cumbersome to manage different payment types. Finally, paying bills is often a frustrating experience, with auto-selection of credits and a lack of sorting/filtering, leading to wasted time.

(thank you AI for cleaning this up and making it nicer than I originally wrote it) Review collected by and hosted on G2.com.

JW
Jason W.
Accountant
Accounting
Small-Business (50 or fewer emp.)
"Quickbooks review"
3/5
What do you like best about QuickBooks Online?

Ease of use and quick to learn. Generating and modifying reports. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Finding reports for preparation of financial statements. Length of time to generate reports. Review collected by and hosted on G2.com.

Clint T.
CT
Clint T.
President
Small-Business (50 or fewer emp.)
"Easy-to-Use Mobile App, But Quickbooks Pricing Is a Frustration"
3/5
What do you like best about QuickBooks Online?

It is way easier to use than the desktop version. I like the mobile app. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The pricing games that Quickbooks plays. I have to fight them every year on it. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Affordable Accounting, But Reporting and Inventory Management Need Improvement"
3/5
What do you like best about QuickBooks Online?

QuickBooks online is an affordable accounting software for our business. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Reporting is challenging, causing us to spend several hours and sometimes days understanding our product winners. Integrations often work and often fail. Managing inventory and products in the software is often difficult because the invoices do not display what we expect them to display, so we have to use fields for purposes that don't align with their intended use. Customization is limited. Sending PO's is impossible to track and manage in quickbooks. Integrating with Shopify is hit or miss. There is no desktop software that works with the online version, you have to pay a lot of money for that. Review collected by and hosted on G2.com.

Daniela A.
DA
Daniela A.
Designer
Small-Business (50 or fewer emp.)
"Industry-Standard with Plenty of Integrations, but Can Feel Cumbersome"
3/5
What do you like best about QuickBooks Online?

It is industry standard, so there are a lot of resources and integrations. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I find it to be cumbersome and overly complicated. Review collected by and hosted on G2.com.

Brookelyn W.
BW
Brookelyn W.
Owner/CEO/Graphic Designer
Small-Business (50 or fewer emp.)
"Challenging for Beginners Despite Useful Syncing Features"
2.5/5
What do you like best about QuickBooks Online?

I originally chose it for the syncing options with turbotax and other tax software. I found another program that works a little better for my needs now and just recently chose to use other software. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I feel that it's hard for new users with no previous experience. I had a hard time working with it and with the new updates, I feel it's worse than before. Review collected by and hosted on G2.com.

AD
Angela D.
CEO
Small-Business (50 or fewer emp.)
"Cloud Access Anywhere, but Customization and Reporting Feel Limited"
3/5
What do you like best about QuickBooks Online?

I like that it is cloud based so I can access and work anywhere. There are many good things about this platform Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The customizations are fairly limited. There are many reports I should be able to run but I cant. Review collected by and hosted on G2.com.

Kent I.
KI
Kent I.
President & CEO
Small-Business (50 or fewer emp.)
"Accessible Anywhere, but Cost and Blocking Issues Hold It Back"
3/5
What do you like best about QuickBooks Online?

Availability from anywhere if you have Internet access. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Cost compared to QuickBooks Enterprise, and number of issues that block my ability to use the product as I need to. Review collected by and hosted on G2.com.