Jim V H.
JH
Jim V H.
Builder
Enterprise (> 1000 emp.)
"Mostly Fast, Stable Data Store with UI—But Support and Transparency Need Work"
3.5/5
What do you like best about Quickbase?

If you need a data store with UI. A store you can share with customers and internally. The platform is very fast and stable. There are multiple ways to build the same solution depending on how much time one has to learn the details. The community is supportive and love to come up with a million solutions. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

With proper support this service could be really good. The long term committment it would take is missing a champion capable of understanding humans. Product comes off as impatient and appears to have a different agenda than the customers. This difference leads to a lack of comminucation and transparency and thus confidence. Further, fit and finish falters as things break and no one fixes them claiming end of support (for years). One feels a resistance when talking with employees. Many employees express frustration by the disconnect between leadership and providing quality software. At the cusomer level the dysfunction appears as turbulence, high turnover rate, quota's and deadlines. The result is the Software as a Service model no longer acts like a service for the customer but a struggle. The software is good. Review collected by and hosted on G2.com.

Matthew C.
MC
Matthew C.
Production Support Lead
Mid-Market (51-1000 emp.)
"There is a learning curve, but once you are familiar with the environment it's a great tool."
4/5
What do you like best about Quickbase?

Building relationships is easy, and creating a variety of reports is fairly intuitive. There's a lot of flexibility in database design and options to automate workflows. There are multiple resources within the community, albeit they may not be 1-to-1 for what you need to accomplish. Further, improvements to existing features (e.g. Forms) was a game changer. Release Notes on new products, features, and quality improvements via a centralized 'public' application is now accessible. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

Although there's documentation of its features on the corporate website and training modules, you will often find their provided examples rudimentary. If your plan does not include some form of technical support/office hours, you may take hours trying to work out and find a reliable and scalable solution for your database needs. If a product feature has a bug that is impacting your reports or notifications, it could take 5+ weeks for it to be resolved or addressed. Review collected by and hosted on G2.com.

Response from Camille Shortridge of Quickbase

Hi, Matthew; thank you for your review and feedback! We're glad you are enjoying Quickbase and that the recent features we've launched to our forms have been a game changer for you and your teams!

If you need additional support from our team outside of the robust library of articles and video content in Quickbase University, please do not hesitate to reach out to your dedicated Customer Success team, as they are here to help! They can connect you with one of our product specialists to support your needs. We've attached our technical support contact page below.

Thanks again for taking the time to leave your feedback, and we look forward to hearing from you soon.

See how Quickbase improved
AH
Alan H.
Managing Director
Small-Business (50 or fewer emp.)
"Intuitive Quickbase That Makes Building Apps and Automating Reports Easy"
4.5/5
What do you like best about Quickbase?

We find Quickbase intuitive to use, especially as I am not an IT specialist - merely a daily, enthusiastic user.

By experimentation and trial & error, the logic within QB has allowed me to build the apps and databases myself. It's been a great learning process, and has been very successful.

A key feature is that I have been able to automate reports to send to project participants outside of our user group. It certainly beats creating manual reports. That said, it would really help if reports could be sent as attachments instead of being embedded in the email.

I have found it easy to share information and implement dashboards to other users in a secure manner.

QB's customer support is good although I would welcome a "pay as you go" option to assist with minor challenges that only require maybe 10 minutes of assistance. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

I would like to learn how to make the presentation more elegant with images and branding. I suspect this can be done, but would like some of tutorials to be available for this, and indeed for other things. Accessing direct support can be expensive for a small business like ours. Review collected by and hosted on G2.com.

Louis B.
LB
Louis B.
Senior Enterprise Account Executive
Information Technology and Services
Enterprise (> 1000 emp.)
"Smooth Integrations and Helpful Onboarding"
4.5/5
What do you like best about Quickbase?

The integrations fit smoothly into our existing workflow, which means we don’t have to replace the tools we already rely on. The onboarding experience has been useful as well, and it helped us get set up without disrupting how we work. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

Planning the first application takes more time than we expected, but it is understandable. The thing that upset me is that a big part of the integrations requires extra configuration before they fit our specific processes. Review collected by and hosted on G2.com.

Waldo Luke R.
WR
Waldo Luke R.
Founder & CEO
Small-Business (50 or fewer emp.)
"Customisable software solutions that integrate easily with your other software solutions"
5/5
What do you like best about Quickbase?

Easy to use, lots of integration opportunities with other platforms. There is a growing market of customers who do not want to invest in large expensive solutions but want targeted solutions based on their needs. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

The limited structure for non-user access. The partner program is virtually non-existent. Review collected by and hosted on G2.com.

Hammad .
H
Hammad .
AI & ML Specialist (Intern)
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Quickbase Makes Custom Workflows Easy and Streamlines Project Tracking"
4/5
What do you like best about Quickbase?

What I like best about Quickbase is how easy it is to build custom workflows without writing much code. I use it to organize projects and track tasks, and it has helped reduce manual work. The interface is clean, and making changes to an app is quick and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

The only downside for me was the learning curve. With so many customization options, it took to understand where everything was. I'd also like more flexibility in reporting and dashboard customization. Review collected by and hosted on G2.com.

MB
Marie B.
EHS Specialist
Mid-Market (51-1000 emp.)
"Confident Learning Curve for Creating Custom Reports"
5/5
What do you like best about Quickbase?

I use Quickbase to organize and track waste management for several facilities. I am in my tracking logs almost daily. I can not pick just one feature I like the best, there are several. For example, I love how much time I am saving having everything in one place, how easy it is to share with other team members, and having the drop down menu prevents duplications. As well as how easy it is to export to a spreadsheet or email a log to others that are not on the team. Before Quickbase, I had to do a lot of copy/paste from multiple places to create a report. This was time consuming and not a very accurate way to get the numbers so things had to be checked and double checked often. Some reporting could take hours, now, with the customer reports, it is simply choose what is needed by clicking a couple of button, select the date range and its ready to be sent out. I do appreciate how I can click into the reports and it takes me directly to the data behind the numbers. Maybe that is the #1 feature, for today anyway. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

I'm still learning how to create my own reports. This doesn't seem to be very easy for me yet. But I'm sure after I've done it a few more times I will get the hang of it. I have had a chance to customize a few. Review collected by and hosted on G2.com.

AS
Autumn S.
Operations Manager
Mid-Market (51-1000 emp.)
"Quickbase Centralizes Our Data with Flexible Permissions and Automation"
5/5
What do you like best about Quickbase?

Quickbase makes it easier to manage and track the data we need without having to jump between multiple systems. I like that it centralizes everything in one place, especially for tracking studies, agreements, and invoicing. It’s also flexible enough to adapt to what we need as we grow. For example, we’ve been able to set up permissions so users only see the data relevant to them, which is important since we have multiple sites using the app. The ability to customize forms and automate processes is another big plus—it saves us time and reduces manual work. I also appreciate that Quickbase offers tools like pipelines to help cut down on repetitive data entry. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

So far, I haven’t been able to identify any downsides. They’ve been helpful and responsive. Review collected by and hosted on G2.com.

Abraham R.
AR
Abraham R.
Key Business Account Manager
Information Technology and Services
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Quickbase Makes Project Updates Effortless and Boosts Productivity"
4.5/5
What do you like best about Quickbase?

I rarely worry about losing track of updates, as now managing projects feels routine instead of being stressful.

Quickbase has improved our productivity to a new, unexpected level, and as a result, the ROI is easy to reach. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

I really enjoy using Quickbase every day, and for the most part it’s a stress-free experience. That said, its AI-powered capabilities, along with a few of its integrations, make me pause and rethink my choice at times. Review collected by and hosted on G2.com.

Martin H.
MH
Martin H.
Senior Manager IT Infrastructure
Information Technology and Services
Mid-Market (51-1000 emp.)
"Flexible Workflows and Helpful AI Shortcuts, Quickbase Adapts as Priorities Change"
3.5/5
What do you like best about Quickbase?

I love being able to reshape workflows without having to start over. I also appreciate how its AI suggests shortcuts I might not have considered yet. We don’t need to rethink our priorities, because Quickbase adapts to them effortlessly. Review collected by and hosted on G2.com.

What do you dislike about Quickbase?

The problem is it gives us too much freedom with customization which eventually leads to inconsistent workflows and thus making the UI feel heavy too. Review collected by and hosted on G2.com.