--- title: QueueMetrics Reviews meta_title: 'QueueMetrics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how QueueMetrics works for a business like yours. aggregate_rating: rating_value: 2.8 review_count: 3 scale: '5' date_modified: '2026-06-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # QueueMetrics Reviews **Vendor:** Loway **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 2.8/5.0 **Total Reviews:** 3 ## About QueueMetrics QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface. ## QueueMetrics Reviews ### 1. Queuemetrics works, it just has restrictions **Rating:** 2.5/5.0 stars **Reviewed by:** Travis W. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about QueueMetrics?** I like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed. **What do you dislike about QueueMetrics?** Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier. **Recommendations to others considering QueueMetrics:** Consider the on cloud solution if you need to share the tool with multiple parties. On-premise is great when its just your company using the tool as its cheaper. Depending on your setup/industry you may need someone to help maintain it through updates etc. **What problems is QueueMetrics solving and how is that benefiting you?** Call center solution for telephone calls. We use this for recording our inbound/outbound calls as a BPO. We also use this for pause state reporting on our agents to ensure we are compliant with state laws. We also created a wallboard to view the queue etc using QM information (custom). ### 2. Way overbearing. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about QueueMetrics?** Helps me keep track of my breaks and lunches and lets me know if i'm over or under on my time. **What do you dislike about QueueMetrics?** Companies use it to track where and what you're doing including unscheduled breaks like using the restroom. **Recommendations to others considering QueueMetrics:** Watch your breaks and lunches. **What problems is QueueMetrics solving and how is that benefiting you?** keeps track of my productivity. ### 3. Reliable call center solution **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | Customer Retention Quality Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about QueueMetrics?** Queue Metrics is reliable for keeping track of all of our calls. **What do you dislike about QueueMetrics?** The login and pause features can be challenging if you do not reload the page after each command. **Recommendations to others considering QueueMetrics:** Make use of all of the features the software offers. **What problems is QueueMetrics solving and how is that benefiting you?** We use it to manage all of our calls to our customer service department. ## QueueMetrics Discussions - [What is QueueMetrics used for?](https://www.g2.com/discussions/what-is-queuemetrics-used-for) - [View QueueMetrics pricing details and edition comparison](https://www.g2.com/products/queuemetrics/reviews?open_modal_url=%2Fproducts%2Fqueuemetrics%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fqueuemetrics%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+13%3A24%3A15+-0500&secure%5Bsession_id%5D=2fdf9b6b-57f5-4e6e-bffd-695a3d52a4d7&secure%5Btoken%5D=214e6fcbb0380136666ad808f02c51765cb786859f9598ee8b819f8f9c886fa3&format=llm_user) ## QueueMetrics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top QueueMetrics Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)