--- title: QueueMetrics Reviews meta\_title: 'QueueMetrics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how QueueMetrics works for a business like yours. aggregate\_rating: rating\_value: 2.8 review\_count: 3 scale: '5' date\_modified: '2026-06-14' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # QueueMetrics Reviews & Product Details QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface. * * * Seller [Loway](https://www.g2.com/sellers/loway) Discussions [QueueMetrics Community](https://www.g2.com/products/queuemetrics/discuss) Languages Supported German, Greek, English, Hebrew, Hungarian, Italian, Japanese, Georgian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Chinese (Simplified) Overview by Maurizio Sabot Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/queuemetrics/competitors/alternatives) ![Travis W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis W.") TW Travis W. Project Specialist Enterprise (\> 1000 emp.) 11/21/2018 "Queuemetrics works, it just has restrictions" 2.5/5 What do you like best about QueueMetrics? I like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed. Review collected by and hosted on G2.com. What do you dislike about QueueMetrics? Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier. Review collected by and hosted on G2.com. Recommendations to others considering QueueMetrics: Consider the on cloud solution if you need to share the tool with multiple parties. On-premise is great when its just your company using the tool as its cheaper. Depending on your setup/industry you may need someone to help maintain it through updates etc. Review collected by and hosted on G2.com. What problems is QueueMetrics solving and how is that benefiting you? Call center solution for telephone calls. We use this for recording our inbound/outbound calls as a BPO. We also use this for pause state reporting on our agents to ensure we are compliant with state laws. We also created a wallboard to view the queue etc using QM information (custom). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 10/25/2019 "Way overbearing." 2/5 What do you like best about QueueMetrics? Helps me keep track of my breaks and lunches and lets me know if i'm over or under on my time. Review collected by and hosted on G2.com. What do you dislike about QueueMetrics? Companies use it to track where and what you're doing including unscheduled breaks like using the restroom. Review collected by and hosted on G2.com. Recommendations to others considering QueueMetrics: Watch your breaks and lunches. Review collected by and hosted on G2.com. What problems is QueueMetrics solving and how is that benefiting you? keeps track of my productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan H.") DH Dan H. Customer Retention Quality Supervisor Mid-Market (51-1000 emp.) 4/8/2019 "Reliable call center solution" 4/5 What do you like best about QueueMetrics? Queue Metrics is reliable for keeping track of all of our calls. Review collected by and hosted on G2.com. What do you dislike about QueueMetrics? The login and pause features can be challenging if you do not reload the page after each command. Review collected by and hosted on G2.com. Recommendations to others considering QueueMetrics: Make use of all of the features the software offers. Review collected by and hosted on G2.com. What problems is QueueMetrics solving and how is that benefiting you? We use it to manage all of our calls to our customer service department. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of QueueMetrics for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,568) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 2 ![Automation Anywhere Agentic Process Automation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation Logo") Automation Anywhere Agentic Process Automation 4.5 (5,623) Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise. ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews "Automation Anywhere Agentic Process Automation")[ 3 ![Nextiva Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva Logo") Nextiva 4.5 (3,619) The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. ](https://www.g2.com/products/nextiva/reviews "Nextiva")[ 4 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 5 ![Close Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close Logo") Close 4.7 (2,068) Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! ](https://www.g2.com/products/close/reviews "Close")[ 6 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 7 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 8 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,639) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall")[ 9 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 10 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent") [Show More](#) ## Questions about QueueMetrics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about QueueMetrics ](https://www.g2.com/products/queuemetrics/discussions/new) GU Guest User What is QueueMetrics used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-queuemetrics-used-for) [ View all Discussions ](https://www.g2.com/products/queuemetrics/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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