--- title: Queue-it Reviews meta_title: 'Queue-it Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Queue-it works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 162 scale: '5' date_modified: '2026-08-01' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Queue-it Reviews **Vendor:** Queue-it **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 4.7/5.0 **Total Reviews:** 162 ## About Queue-it Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. ## Queue-it Pros & Cons **What users like:** - Users value the **customization options** of Queue-it, enabling effective management of high-traffic events with ease. (9 reviews) - Users value the **effective traffic management** of Queue-it, allowing seamless handling of high traffic during peak times. (9 reviews) - Users highlight the **exceptional customer support** from Queue-it, enhancing their experience during high traffic events. (8 reviews) - Users love the **ease of use** with Queue-it, making implementation and admin management simple and effective. (7 reviews) - Users value the **protection against website crashes** that Queue-it provides during high-demand events, ensuring smooth customer experiences. (7 reviews) - Easy Integrations (6 reviews) - Users appreciate the **real-time monitoring** of Queue-it, ensuring website availability and efficient traffic management during high-demand events. (6 reviews) - Setup Ease (6 reviews) - Analytics (4 reviews) - Communication (4 reviews) **What users dislike:** - Users experience **complex setup** challenges, making initial configurations lengthy and potentially impacting overall guest experience. (9 reviews) - Users face **integration issues** with Queue-it, finding the setup and compatibility with existing platforms challenging and stressful. (5 reviews) - Users find the **poor interface design** of Queue-it frustrating, affecting usability and complicating queue setup. (4 reviews) - Users note the **expensive costs** of Queue-it, especially for large events and advanced features requiring additional payments. (3 reviews) - Users find the **ineffective bot management** of Queue-it lacking, leading to potential improvements in user experience. (2 reviews) - Limited Customization (2 reviews) - Performance Issues (2 reviews) - Poor Customer Support (2 reviews) - Users express frustration with **technical issues** related to scheduling queues and lack of timely updates from the team. (2 reviews) - Captcha Issues (1 reviews) ## Queue-it Discussions - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How does queue it work?](https://www.g2.com/discussions/how-does-queue-it-work) - 1 comment - [View Queue-it pricing details and edition comparison](https://www.g2.com/products/queue-it/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+21%3A50%3A10+-0500&secure%5Bsession_id%5D=de47f7b4-7247-408b-830b-49f7e367530e&secure%5Btoken%5D=be424f493a070cff37b0866b2aaf642ac3343d981212be3e6bb4afc785a79b1a&format=llm_user) ## Queue-it Integrations - [Akamai EdgeWorkers](https://www.g2.com/products/akamai-edgeworkers/reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - [Android](https://www.g2.com/products/android/reviews) - [APACHE](https://www.g2.com/products/apache/reviews) - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Django](https://www.g2.com/products/django/reviews) - [F5 Distributed Cloud CDN](https://www.g2.com/products/f5-distributed-cloud-cdn/reviews) - [Fastly Content Delivery](https://www.g2.com/products/fastly-content-delivery/reviews) - [Google Cloud Distributed Edge](https://www.g2.com/products/google-cloud-distributed-edge/reviews) - [Harmony](https://www.g2.com/products/harmony-harmony/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Java Development](https://www.g2.com/products/java-development/reviews) - [Leap](https://www.g2.com/products/leap-llc-leap/reviews) - [.NET](https://www.g2.com/products/net-2023-06-12/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Python](https://www.g2.com/products/python/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Ruby on Rails](https://www.g2.com/products/ruby-on-rails/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Tencent](https://www.g2.com/products/tencent/reviews) - [Tencent Cloud - China](https://www.g2.com/products/tencent-cloud-china/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) ## Queue-it Features **Bot Detection & Classification - Bot Detection and Mitigation** - Bot Traffic Analytics - Good Bot Identification - Malicious Bot Detection **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Protection & Mitigation - Bot Detection and Mitigation** - Automated Bot Mitigation - API Abuse Protection - Account Takeover Protection **Administration** - Dashboard - Scalability - Customization - API / Integrations **AI-Powered Detection & Intelligence - Bot Detection and Mitigation** - AI-Powered Bot Detection - AI Agent & LLM Traffic Management - Adaptive AI Threat Response ## Top Queue-it Alternatives - [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) - 5.0/5.0 (122 reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 4.5/5.0 (647 reviews) - [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) - 4.9/5.0 (37 reviews)