--- title: Queue-it Reviews meta_title: 'Queue-it Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how Queue-it works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 161 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Queue-it Reviews **Vendor:** Queue-it **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 4.7/5.0 **Total Reviews:** 161 ## About Queue-it Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. ## Queue-it Pros & Cons **What users like:** - Users value the **customization options** of Queue-it, enabling effective management of high-traffic events with ease. (9 reviews) - Users value the **effective traffic management** of Queue-it, allowing seamless handling of high traffic during peak times. (9 reviews) - Users highlight the **exceptional customer support** from Queue-it, enhancing their experience during high traffic events. (8 reviews) - Users love the **ease of use** with Queue-it, making implementation and admin management simple and effective. (7 reviews) - Users value the **protection against website crashes** that Queue-it provides during high-demand events, ensuring smooth customer experiences. (7 reviews) - Easy Integrations (6 reviews) - Users appreciate the **real-time monitoring** of Queue-it, ensuring website availability and efficient traffic management during high-demand events. (6 reviews) - Setup Ease (6 reviews) - Analytics (4 reviews) - Communication (4 reviews) **What users dislike:** - Users experience **complex setup** challenges, making initial configurations lengthy and potentially impacting overall guest experience. (9 reviews) - Users face **integration issues** with Queue-it, finding the setup and compatibility with existing platforms challenging and stressful. (5 reviews) - Users find the **poor interface design** of Queue-it frustrating, affecting usability and complicating queue setup. (4 reviews) - Users note the **expensive costs** of Queue-it, especially for large events and advanced features requiring additional payments. (3 reviews) - Users find the **ineffective bot management** of Queue-it lacking, leading to potential improvements in user experience. (2 reviews) - Limited Customization (2 reviews) - Performance Issues (2 reviews) - Poor Customer Support (2 reviews) - Users express frustration with **technical issues** related to scheduling queues and lack of timely updates from the team. (2 reviews) - Captcha Issues (1 reviews) ## Queue-it Reviews ### 1. Excellent user support and user friendly admin console **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Queue-it?** The support I got from Queue-it especially Karen Yick and Fangbin Li was really impressive and appreciated. I remember we had a very tight schedule for our project at that moment. Karen's response was instant and very helpful throughout the whole POC and procurement process. Fangbin also provide great technical support to us when we were facing the integration issue. He has good knowledge of the product and willing to interpret patiently. **What do you dislike about Queue-it?** Although Queue-it has a user-friendly admin console to set up and config the waiting room, I indeed faced some difficulties while I was integrating it into our application. I spent quite a lot of time understanding the flow of implementation. Some of the terminologies such as 'Known User' are confusing to a new user. **What problems is Queue-it solving and how is that benefiting you?** We have developed an application and were estimated to have large network traffic within a short period every day. Under a tight schedule for developing our application, Queue-it is an immediate solution to set up a waiting room mechanism so that we can re-allocate our human resources for developing other modules. ### 2. Queue-It does what it is supposed to do, every time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Queue-it?** Queue-It does what it's supposed to do. When I use it, my website stays up during high-volume on sales. It's user-friendly, and works well. **What do you dislike about Queue-it?** It runs into the problem of low-frequency use. I use it a few times a year, and it's easy to miss steps if I'm not paying attention. **What problems is Queue-it solving and how is that benefiting you?** The issue we're trying to solve is high-volume on sales which run the risk of swamping our web servers. ### 3. Smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Queue-it?** This tool is like a life insurance for an ecommerce, no one wants to use it but if you need it is good to have it available. I have never experienced an issue with the tools itself and I always have a proper answer from the support or comercial teams when needed, so my experience is excellent sofar. **What do you dislike about Queue-it?** I would like to improve the UX of the tool, the explanation of every control and the reporting tools inside the toos. Is not as intuitive as it could be. Probably some predefined reporting could be very useful, all customers may have to know same standard information (customer experience point of view when tool was used). **What problems is Queue-it solving and how is that benefiting you?** High demand ecommerce commercial events crashing the systems that require limiting the customer traffic to the website. If give us some air to restore ourselves and be up and running to continue operating again. ### 4. Good support for your event **Rating:** 4.0/5.0 stars **Reviewed by:** Julio Q. | Head of cloud operations management, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Queue-it?** The platform is easy to use and quick to set up. Stable and does what it's supposed to do, help control incoming traffic so I don't kill my available resources in an event. It does require dedication to properly configure entry levels, queue size, and rejected people. With these actions it works very well. The availability of the support team to help in case of difficulties is remarkable. **What do you dislike about Queue-it?** Interface needs some improvements, integration with CDN is not so easy **What problems is Queue-it solving and how is that benefiting you?** Contract terms like time, and past expense management ### 5. Robust and dependable online queuing service **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Web Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Queue-it?** Queue-it is relatively simple to use, given its flexibility, its product enhancements are regular and invariably positive and easy to get to grips with, it is a robust service that conveys a feeling of fairness to our customers and the Queue-it customer support team respond very quickly and always with solutions to the issues I raise. **What do you dislike about Queue-it?** I'm sure there is more that I could get out of the product but a lack of time is holding me back. **What problems is Queue-it solving and how is that benefiting you?** Initially, Queue-it was implemented to protect our website infrastructure from spikes in traffic caused by online events. Increasingly it is used to ensure fairness for all our customers when we put relatively scarce tickets on sale, and its robust dependability demonstrates to our customers this fairness. We also need to make and test changes to our website in the run-up to these events, and Queue-it's queue-jump link allows our team to test that everything is ready for the opening of each event. ### 6. Excellent support and valuable advice from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Queue-it?** Queue-it is able to help us regulate the flow of customers coming to our site during major events. **What do you dislike about Queue-it?** There should be a feature where Queue-it can track the number of customers in our site. There will then be a setting for us to set to specify we only allow X number of customers in our website. When the threshold is met, Queue-it to stop letting customers in. **What problems is Queue-it solving and how is that benefiting you?** It helps us to control the flow of customers coming to our website during major events. Our website is able to sustain the load due to the virtual queue. ### 7. Used queue-it to prioritise our customer list as we have in previous years **Rating:** 4.5/5.0 stars **Reviewed by:** Ben H. | Website Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Queue-it?** THIRD YEAR OF USING IT: I kept notes and this turned out to be critical. Once you've done a set up you can repeat it. Team very helpful: product support architect and account manager and were both knowledgeable and quick to respond, in the preparation AND in the panic that set in when I remembered a critical factor in the days before launch. FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale. **What do you dislike about Queue-it?** THIRD YEAR OF USING IT: nothing I dislike. I find that like all software configuration it takes time, so I was glad that I had couple of weeks in hand to begin with. FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly. **What problems is Queue-it solving and how is that benefiting you?** Two problems: the conventional one of trying to reduce load on a purchase journey in a website; and the unconventional one of using queue-it to allow people access to the website on the basis of when they had signed up for our service. ### 8. Queue-it give a very good experience with our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Dicky N. | officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2022 **What do you like best about Queue-it?** The technique is easy to implement, and it solved the traffic jam problem and server-side loading issues on the internet. **What do you dislike about Queue-it?** There is nothing that we dislike, all the work is under our expectation. **What problems is Queue-it solving and how is that benefiting you?** server-sides loading issues. prevent large traffic to our server at the same time. ### 9. Sales representative was greatly available to help with our questions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Queue-it?** Queue-it help to get the most appropriate solution to our organisation **What do you dislike about Queue-it?** Everything reaches our needs, so everything works great with Queue-IT, we recommand strongly **What problems is Queue-it solving and how is that benefiting you?** Queue-It help us with problems regarding a web site to serve clients on our services during pandemia ### 10. Keeps Website Running Smoothly on Busy Days **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2022 **What do you like best about Queue-it?** We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added'). **What do you dislike about Queue-it?** Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice. **What problems is Queue-it solving and how is that benefiting you?** Queue-It enables us to manage the flow of traffic into the purchase path of our website. We've previously had occasions where our website crashed due to overloading, but that no longer happens as the queue effectively manages the traffic. ### 11. Great Product, Better Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Queue-it?** Besides the ease of use, the best part of using Queue-It has to be dedicated, quick customer support. Setting up queues has become second nature, as we typically set those up multiple times a week, but I have often needed just a question or two answered randomly, small or large, and have been able to reach out to their support and get a response most of the time within the hour. **What do you dislike about Queue-it?** There's not too much to say regarding the downsides, but if I would call out anything then simply, the admin UI could use some more help. I've used Queue-It for 5+ years and it's looked the same the entire time. **What problems is Queue-it solving and how is that benefiting you?** We set up hype sale events with our release product weekly. Queue-It allows us to mitigate traffic flow issues as well as help control the customer experience during these events, as well as send our customers real-time text updates. ### 12. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Queue-it?** We experienced a minor issue with the Queue-it test system while doing some testing and had full technical and business support to resolve the issue. Technical leads organized a working session to resolve the problem **What do you dislike about Queue-it?** limitation on test sites and some displayed statistics **What problems is Queue-it solving and how is that benefiting you?** HTTP traffic being controlled and stabilized ### 13. With Queue-IT, we can again work instead of spending time on rescuing overloaded system **Rating:** 3.5/5.0 stars **Reviewed by:** Tomas P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Queue-it?** Easy setup, realtime dashboard, ability to customize waiting room **What do you dislike about Queue-it?** Increasing costs even with the same amount of usage **What problems is Queue-it solving and how is that benefiting you?** Queue-it cleverly circumvents server performance issues at peak times during new product launches ### 14. Useful tool and easy to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Queue-it?** Easy to set use once you've gotten it all set up, and excellent support from Queue-It when set up is proving difficult. Easy to customise and multi-language support is vital. **What do you dislike about Queue-it?** If you have a complex set up it can be a laborious process with a lot of hoops to jump through, I think the interface could be redesigned to be more intuitive to use. **Recommendations to others considering Queue-it:** Ensure you leave time to get everything set up properly **What problems is Queue-it solving and how is that benefiting you?** Implementing Queue-It allows us give customers a feeling of engagement even if they cannot access the site at the moment, and allows us to direct them elsewhere. ### 15. Queue-It software has been essential to our large events and they are great partners **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Vice President, Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Queue-it?** The software has been very reliable and stable and their staff have always been available and responsive with clear instruction and fast solutions. **What do you dislike about Queue-it?** It's not a problem but their custom theme options for waiting room pages could have more features. **Recommendations to others considering Queue-it:** Queue-it is straightforward and effective. Their customer support is reliable and personable. They also understand the performing arts industry and non-profit concerns and are considerate business partners. **What problems is Queue-it solving and how is that benefiting you?** Queue-it allows us to have large on-sales without overwhelming our systems. They have preserved revenue for us. ### 16. Excellent Product, that has helped our customers manage traffic to they site at busy periods. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Queue-it?** Queue-it is so easy to use and setup new events; you can implement it so fast and the staff are so helpful if you have any questions. **What do you dislike about Queue-it?** Nothing Queue-it are so easy to deal with **What problems is Queue-it solving and how is that benefiting you?** It has helped our customers and us manage high-demand periods on our websites and provide a better customer experience. ### 17. Queue-it is part of our success story. Always delivered the best! Enjoyed great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Queue-it?** The tool is intuitive and customizable. Graphs and statistics play a bigger role in understanding what happened during the event. Customer support is of great help when needed to troubleshoot any issue or when we have a question about configuration. Enjoyed working with the tool and support team in the last 6 years. **What do you dislike about Queue-it?** Ease of extracting the statistics from the tool. **Recommendations to others considering Queue-it:** Queue-it always delivered. **What problems is Queue-it solving and how is that benefiting you?** We launch multiple events where we see a surge in traffic at the beginning of the event. Queue-it helped to regulate the inflow for these events. ### 18. The Team is Great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Queue-it?** Johnney Packard, Turner Sundby, and Jeff Kealy have all been great. No other company has been able to put together a team of minds so efficiently in my opinion. **What do you dislike about Queue-it?** I feel the one thing I would enjoy is "Demo" or "Example" waiting rooms, perhaps examples used by other counties that can be not only viewed but interacted with. **Recommendations to others considering Queue-it:** Don't hesitate, start working with Queue-it now so that you can establish the building blocks needed to have a perfect queue experience! **What problems is Queue-it solving and how is that benefiting you?** We have been using queue-it to tackle not only bots. It also helps us slow and observe our orders during our peak sale times. A queue-it monitoring system is a helpful tool for observing queue traffic. ### 19. Queue-It is the best. Vital to our success. **Rating:** 5.0/5.0 stars **Reviewed by:** Tess T. | Director of Ticketing and Patron Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Queue-it?** Queue-It takes the work and stress out of on-sales. Keeps us running smoothly without having to worry. **What do you dislike about Queue-it?** Sometimes the interface can be a little intimidating, but with time it makes sense. **What problems is Queue-it solving and how is that benefiting you?** Queue-It keeps our website safe during on sales. ### 20. Does the job to handle a big charge on the site. The customization of the theme could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Queue-it?** Works well to handle the charge. With the token we can also force a user to be logged in before reaching the queue **What do you dislike about Queue-it?** Pretty hard and not easy to customize the template. We had to inject JS to customize everything. It would be also great if we can choose how many user we want to leave the queue instead of a number/minute **Recommendations to others considering Queue-it:** . **What problems is Queue-it solving and how is that benefiting you?** We had some issue when we sold product with less stock but lot of demand (car at half price). Queue solve it for use. Also with the randomize between pre queue and queue, it prevent use from script to buy at the start of our offes ### 21. Great service which exceed expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Oleksandr S. | UA team manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Queue-it?** User-friendly and intuitive configurations, reliable processes, good support team. Provide great service for our high load ticketing solution. **What do you dislike about Queue-it?** Some minor points during configuration could be a bit improved **What problems is Queue-it solving and how is that benefiting you?** We have high loaded Ticketing platform which regularly has peaks of users whats to buy a limited number of tickets, QueueIt ensures that all our services will not be overloaded because of traffic ### 22. Queue-it meet my expectation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Queue-it?** - Easy user interface - Customizable theme - Negotiable with the package and prices. - Reliable service. - Queue-it team always keep contact and update. - Very easy to integrated with website. **What do you dislike about Queue-it?** A little pricey for just one time package but with discount is OK. Also there's nothing else I dislike. Everything is great and meet all my expectation. **What problems is Queue-it solving and how is that benefiting you?** Some concert a lot of users want to buy a ticket so they just like bombing our server leading to service unavailable. Queue-it solve this. I used to handle 100K plus user by Queue-it with ease. No stress. ### 23. Easy and secure way to get waiting rooms **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Agile Service Team Lead & Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Queue-it?** Secure and easy integration but the best is the team support **What do you dislike about Queue-it?** The back office user interface could be improved **What problems is Queue-it solving and how is that benefiting you?** We fixed issues we had with security and performance ### 24. Excellent Service & Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Luke B. | Cloud Operations & Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Queue-it?** The communication from the start was excellent. We were able to get onboarded and up and running with minimal effort and the service hasn't skipped a beat since. **What do you dislike about Queue-it?** No real dislikes at all around the service. If I had to pick something, I'd say the UI could use a refresh - but that's really looking for something to critique. **What problems is Queue-it solving and how is that benefiting you?** Large influxes of traffic during the pandemic prior to being able to scale infrastructure. ### 25. Excellent queuing system for managing the flow of users through the checkout experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Queue-it?** We can view the inflow and outflow as we adjust the backend related to inventory and review orders. **What do you dislike about Queue-it?** The security for client-side integrations. **Recommendations to others considering Queue-it:** Security for client-side integrations using JavaScript. **What problems is Queue-it solving and how is that benefiting you?** The problem we were solving was overselling during special drops—we achieved this result. ### 26. Very helpful staff at Queue-it and the end product provided exactly the solution that we needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Queue-it?** The system gave us an ideal way to queue visitors to our site that gave a good customer experience. We could also throttle throughput real-time if we noticed that traffic was struggling **What do you dislike about Queue-it?** Technically we couldn't get server side config working properly however the Java script config did the job. **What problems is Queue-it solving and how is that benefiting you?** Provides an excellent, informative waiting room for our customers who are wanting to book items at a particular date/time on our calendar ### 27. Excellent service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Glyn M. | Lead Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Queue-it?** It's hard to pick a single thing. The service provided by all colleagues involved is superb, and the service provided the exact level of support, and peace of mind, promised **What do you dislike about Queue-it?** Nothing missing at all from our requirements. All good. **What problems is Queue-it solving and how is that benefiting you?** We potentially required a waiting room for our checkout during a busy promotional period. Our business benefitted from knowing that our customers would not face pages that may have timed out or provided less than optimal user journeys. Our support team was also a lot more relaxed! ### 28. Great protection of web platform from overload and problems **Rating:** 5.0/5.0 stars **Reviewed by:** Paata K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Queue-it?** Easy, fast and comfortable. Easy integration. Multiple features **What do you dislike about Queue-it?** High Price for our country. (Georgia, not USA State) **What problems is Queue-it solving and how is that benefiting you?** Web platform protection from overload to sell tickets without any problems ### 29. Course registration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Queue-it?** Easy to set up, clear documentation, no more server saturation **What do you dislike about Queue-it?** We should look for a moment for something we dislike, for the moment it is perfect **What problems is Queue-it solving and how is that benefiting you?** We have a first come, first served registration system. So 600 people at once on the server, slowed it down a lot. The process could take between 2 to 4 hours when everything was going well. Now with Queue-IT, it's going well and it takes between 30 and 60 minutes ### 30. We use it for all of our busy onsales! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Queue-it?** Easy to set up for any event and creates an equal environment for busy onsales. **What do you dislike about Queue-it?** Some of the new setup is a little confusing but it just takes some getting used to. **What problems is Queue-it solving and how is that benefiting you?** When we have a lot of traffic on our website, queue-it helps maintain the traffic elsewhere so we aren't under heavy load all at once. ### 31. Queue-It has helped us massively with our launches. Customers can shop with ease and efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Queue-it?** The support is available at all times and no disruption to website launches **What do you dislike about Queue-it?** Implementing a path with no Queue for business users. **Recommendations to others considering Queue-it:** Amazing tool to use especially if you have a large user base visiting your website. **What problems is Queue-it solving and how is that benefiting you?** Improving the functionality on the business portal ### 32. Needed service that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Queue-it?** The Queue-it portal is intuitive and it has good data visualizations **What do you dislike about Queue-it?** Some of the "Actions" are not that clear to me **What problems is Queue-it solving and how is that benefiting you?** We release special event tickets that are highly in demand, Queue-it allows for regulated traffic flow. ### 33. Very user friendly system which does the job **Rating:** 4.5/5.0 stars **Reviewed by:** Andrius M. | Head Of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Queue-it?** It's easy to use and understand how the system works. Has a good overview of data and an easy way to control settings. **What do you dislike about Queue-it?** A bit pricey, but if you need a tool to manage critical users traffic on your website, its a right tool to use. **What problems is Queue-it solving and how is that benefiting you?** Traffic load was our biggest problem ### 34. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Queue-it?** Queue-It has great customer service - they are available at all times to help in any way that they can. Very reliable, knowledgeable and kind people. **What do you dislike about Queue-it?** Some of the documentation could be more user friendly **What problems is Queue-it solving and how is that benefiting you?** We haven't used it very much yet since the pandemic so I can't really comment here. ### 35. Good service with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Queue-it?** Queue-it has helped us manage our high traffic loads for events, and prevented the site from going down. I've had the pleasure of having Rupak and Filip assist us, who are both very friendly and knowledgable about the service. **What do you dislike about Queue-it?** The pricing is a bit steep, but for us has been worth the cost due to the downtime it saves. **What problems is Queue-it solving and how is that benefiting you?** We now have much more confidence with our website during events, and our customers prefer waiting in a queue than refreshing a crashed website. ### 36. Controlled the drastic surge in traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Queue-it?** User-Friendly GUI, Anyone can start using it without any prior experience or training. Tuning is very easy. **What do you dislike about Queue-it?** The availability of more data to export into Xls format than graph will be a little bit more helpful to provide the timely insight to the application owners. **What problems is Queue-it solving and how is that benefiting you?** Controlling the traffic and it helped greatly. ### 37. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Queue-it?** the control you have over your infrastructure **What do you dislike about Queue-it?** the costs for each option that the solution has **Recommendations to others considering Queue-it:** N/A **What problems is Queue-it solving and how is that benefiting you?** Infrastructure failures when having a large event ### 38. The Queue-it team has always been very responsive to our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Queue-it?** The active waiting room monitoring and the statistics. **What do you dislike about Queue-it?** We were unable to graph a metric of interest. It was the Unused Queue Numbers. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps us control the number of users on our website. Before using Queue-it on special high volume days, the system would become slow for users. ### 39. Amazing, professional, supportive and great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Queue-it?** It allowed us to quickly deploy a much improve customer experience for our digital website. **What do you dislike about Queue-it?** We didn't dislike any aspects of this :-) **Recommendations to others considering Queue-it:** 100% if you are looking for a really great solution to managing audience/customer journeys to maximise the conversion of your traffic, then this is the product for you. **What problems is Queue-it solving and how is that benefiting you?** We received more traffic than anticipated through the success of TV advertising, which meant we needed to quickly deploy a solution to help triage this high volume traffic and ensure we managed audience expectations and ensured successful completion of our digital journeys. ### 40. Use of Queue-it for ticketing during Covid-19 **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Queue-it?** The stabil and secure use of the system. We trust the Queue-it system 100% and then we use the system, it is key that everything works as it should, and that we are able to control the flow of customers on our ticketing site. **What do you dislike about Queue-it?** I have not come across things about Queue-it that I dislike. **What problems is Queue-it solving and how is that benefiting you?** We use Queue-it, to make sure that our ticketing system, runs gently, and that we only allow the number of customers in to the ticketing system, that our servers can handel. The building of queue and shuffling of customers before entrance to the ticketing system, makes sure our customers experience a fair and transparent distribution of tickets, where demand and capacity do not match. ### 41. VP of Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Queue-it?** I just wanted to say thank you so much to your team and all the folks that have made this quick implementation a possibility for many of our resort customers. It’s been a wonderful experience working with you from our perspective! You have been beyond available to answer all my questions, train us up, meet unreasonable front end styling timelines, and hop on 2 hr calls with customers when needed. I have been so impressed with everyone at Queue-It and greatly appreciate your constant friendly, helpful support and partnership as we get Queue it rolling. Without your support and guidance we wouldn’t be able to give our resorts peace of mind around selling high demand winter products, so thank you greatly! **What do you dislike about Queue-it?** Updating the order on the actions page is a pain - would love to drag and drop. It's been more work than we originally expected to explain /document queue-it and the safety net vs pre-queue, how to calculate thresholds and get designs ready for each queue page than expected. We also had a lot of problems with known user, but that was our development's issue that we still haven't sorted. I think if I went back I would have worked with Jeff to get a standard queue it page where we could swap out the logo, text, colors, img and fonts and then just ask resorts to send us those things, then have them to text themselves. **What problems is Queue-it solving and how is that benefiting you?** Queue-It gives our resorts peace of mind as they launch highly desirable outdoor winter products in this tumultuous time. ### 42. Queue-It helps our website when a huge traffic of customers is expected. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Queue-it?** The queueing feature. The monitoring page. The customer service. **What do you dislike about Queue-it?** The dashboard could be improved; it's a little bit confusing. **What problems is Queue-it solving and how is that benefiting you?** It helps manage the volume of people entering our website when a huge volume is expected. ### 43. Very good product to manage website high loads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Queue-it?** The product is very easy to use. Integration in the web infrastructure is possible in several ways, giving flexibility in choosing the most appropriate method according with the kind of event to manage. The support provided by the vendor is excellent both in terms of responsiveness and competency. We have been able to put in place the product in a couple of days. **What do you dislike about Queue-it?** Some personalizations must be executed by the vendor's techs: even if their response time is very rapid that is not desiderable in the event starting rush time . **What problems is Queue-it solving and how is that benefiting you?** The product allowed us to manage web traffic peaks in a smooth way, avoiding to invest money in upgrading our web infrastructure. ### 44. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Queue-it?** Attractive service, Good support, reasonable price offer **What do you dislike about Queue-it?** Nothing with dislike, but hope to integrate with BOT protection solution **Recommendations to others considering Queue-it:** Again good service and support and easy to deploy and use **What problems is Queue-it solving and how is that benefiting you?** Build service with controlling heavy access load ### 45. The Old Vic and QueueIt **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Queue-it?** The upsides of QueueIt are that we can now manage all our on sales very effectively. In the time that we have used QueueIt, we have put a number of high profile events on sale and been able to manage the process effectively. I like that you can add dynamic messaging to the event page, so that we can communicate with audience members as effectively as possible. **What do you dislike about Queue-it?** I don't like that when you activate QueueIt, the queue exists on every event on your website, however, I know that QueueIt are working on new functionality for this now, which is great. **What problems is Queue-it solving and how is that benefiting you?** Queue It has helped us to manage on sales more effectively, making the on sale process as smooth as possible. As this is our main source of revenue this is very important. ### 46. Fast and Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur H. | Director, eCommerce, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Queue-it?** Queue-IT service allowed us to get a virtual waiting room up in less than 2 weeks, The experience was customized for our brand. Queue-IT has been along with each waiting room event and provided excellent coaching **What do you dislike about Queue-it?** Nothing comes to mind. From the quoting process to implementation everything went well **What problems is Queue-it solving and how is that benefiting you?** We are selling an extremely popular product which puts an strain on our Web and affects guest experience ### 47. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Business Development Manager, Cosmetics, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Queue-it?** It's said that every successful business comes down to people, product, and process. After having our first year with Queue-It under our belts, I can safely say this holds true. From our first conversation, the Queue-It team was outstanding. They listened, worked within our parameters, and ensured we felt confident testing out their service. They made themselves available for our launches in the event we needed anything last minute. We feel in good hands with their team. Not only is their offering a game-changer in terms of what it helps us accomplish (launching massive traffic events with zero disruption or confusion in the *branded* user experience... it speaks for itself), but the platform is user friendly and flexible to suit our needs. Finally, and perhaps what I enjoy most about the overall experience, Queue-it is a dynamic and innovative company that not only supports our current needs, but works to develop and grow with us. We've worked with them on various integration solutions, which was a successful experience on both ends. I look forward to more years of our partnership, and am eager to see what we accomplish next! **What do you dislike about Queue-it?** There hasn't been an issue we've encountered that we were not able to find a solution for, so there's not much to dislike to begin with. **Recommendations to others considering Queue-it:** A high traffic event most likely means you've got a lot of other things on your plate to worry about. Allow yourself to focus on the quality and content of what you're offering, without concern for how traffic spikes and increased server loads might tarnish a user experience you've worked hard to curate. **What problems is Queue-it solving and how is that benefiting you?** Our daily web traffic is relatively steady, waves here and there but nothing we cannot manage internally. However, during promotional or launch periods, our traffic escalates by a considerable amount (and in a very short period of time.) No matter how prepared we are, our servers struggle to handle the waves of shoppers that come in anxious to get whatever limited-edition or new product we're launching. Not only do you get people moving through the purchase flow, but you see people refreshing pages, trying to make multiple purchases in a row, etc. We even see people online hours early in hopes of getting into our site first. These explosive events have potential to sacrifice not only our launch experience, but the pre-launch testing experience. Queue-it gives us the ability to keep traffic at bay during testing and launch periods, while still providing a branded experience for our customers and setting proper expectations. We've gotten fantastic feedback from our community on the ease of using our site during these major events. ### 48. Saved our bacon - Excellent product, brilliantly knowledgable and helpful team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Queue-it?** Queue-It has helped us to deliver some of our most successful on-sale events ever, smoothly processing thousands of customers through to our website at times of peak demand. Major show producers have been happy with the capability of our site to sell their product without falling over - thanks to Queue-It. We're also able to operate different queues on different parts of the site, which is perhaps its strongest advantage, allowing us to control demand for one show while allowing customers for other things to continue to access the site as normal. **What do you dislike about Queue-it?** My only criticism of the Queue-it model is that it does rely on our website being available so as to bounce users off a bit of Java code. If the site becomes unavailable (which is extremely rare), we can't invoke the queue. Under normal circumstances, even under extremely heavy demand, it works perfectly. **What problems is Queue-it solving and how is that benefiting you?** Queue-it has helped us maintain the stability of our site at times of peak demand - thousands of customers arriving at once, which would otherwise overload the site. As it is, we've experienced two of our best ever on sale events thanks to Queue-It! ### 49. Fantstic Priduct and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Queue-it?** It's great that we have the option to either run Queue-it 24/7 or just around large on sales. The dashboard interface is user friendly and the customer facing interface has been branded like the rest of our website. Having the option to email a customer when it's their turn in the queue is also a great little feature as is the ability to keep customers updated with messages. **What do you dislike about Queue-it?** The only small issue we have is that if we run Queue-it 24/7, users who get to the website early have an advantage as they are placed in the queue before others. Rather than everyone having an equal chance at the moment of the on sale. Although I do believe the way to get round this would be to use an event specific queue rather than the standard one. **What problems is Queue-it solving and how is that benefiting you?** We're now more confident when it comes to large on sales. A good customer experience is really important to us and Queue-it is helping us to deliver this. ### 50. Great control on your high pressure, high sweat launch events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about Queue-it?** The control it gives to manage technical risks surrounding product launches is awesome. The support of Rupak from Queue IT went above and beyond and really helped us out to get Queue IT in place in 2/3 weeks. The monitoring gives you incredible live insight into what's happening during your launch, you can communicate it to your team and also make decisions based upon it (e.g. adjusting your timing of sending newsletters that drive more traffic). We managed for the first time to have zero downtime in a major launch and (after we saw everything was working as intended) be totally relaxed during the event itself. **What do you dislike about Queue-it?** The Queue IT interface is not especially intuitive. Configuration is not easy, for our relatively complex setup I could not have done it without the considerable help (that they offer and is very fast). Documentation is a bit spread out over different sources (e.g. helpcenter, videos, whitepapers). **Recommendations to others considering Queue-it:** Conference calls with the Queue IT team are very efficient, so make use of it. Make time to figure out how the configuration works and testing the setup of the events before go live. Have a good communication line with your hosting partner (or colleague) in place to scale the inflow efficiently. **What problems is Queue-it solving and how is that benefiting you?** For previous product launches we faced downtime and errors on our hosting platforms due to high traffic and waiting (read: refreshing) users. We used Queue IT to manage an important product launch and to be more in control of the experience and prevent downtime. We used it both to manage a countdown on our webshop to manage traffic before the event went life and to manage the load of traffic to both our Wordpress website and Magento webshop. In both cases we used Queue IT as a safety net to offload visitors to their infrastructure in case it became too high. As a side benefit it gave a lot of insight in how succesful our launch was and what kind of traffic we where getting - the dashboard are very interesting to look at. Due to Queue IT we also managed to keep our website and shop 100% available - making sure we could capture every visitor and sale. ## Queue-it Discussions - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How does queue it work?](https://www.g2.com/discussions/how-does-queue-it-work) - 1 comment - [View Queue-it pricing details and edition comparison](https://www.g2.com/products/queue-it/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+18%3A53%3A02+-0500&secure%5Bsession_id%5D=8a576f7e-cfd9-46a2-9762-ddefcd982ad1&secure%5Btoken%5D=bae4af8c20cc255552752f78aec7f934de063d6868efdf5b7d6877b99dceccfd&format=llm_user) ## Queue-it Integrations - [Akamai EdgeWorkers](https://www.g2.com/products/akamai-edgeworkers/reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - [Android](https://www.g2.com/products/android/reviews) - [APACHE](https://www.g2.com/products/apache/reviews) - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Django](https://www.g2.com/products/django/reviews) - [F5 Distributed Cloud CDN](https://www.g2.com/products/f5-distributed-cloud-cdn/reviews) - [Fastly Content Delivery](https://www.g2.com/products/fastly-content-delivery/reviews) - [Google Cloud Distributed Edge](https://www.g2.com/products/google-cloud-distributed-edge/reviews) - [Harmony](https://www.g2.com/products/harmony-harmony/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Java Development](https://www.g2.com/products/java-development/reviews) - [Leap](https://www.g2.com/products/leap-llc-leap/reviews) - [.NET](https://www.g2.com/products/net-2023-06-12/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Python](https://www.g2.com/products/python/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Ruby on Rails](https://www.g2.com/products/ruby-on-rails/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Tencent](https://www.g2.com/products/tencent/reviews) - [Tencent Cloud - China](https://www.g2.com/products/tencent-cloud-china/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) ## Queue-it Features **Bot Detection & Classification - Bot Detection and Mitigation** - Bot Traffic Analytics - Good Bot Identification - Malicious Bot Detection **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Protection & Mitigation - Bot Detection and Mitigation** - Automated Bot Mitigation - API Abuse Protection - Account Takeover Protection **Administration** - Dashboard - Scalability - Customization - API / Integrations **AI-Powered Detection & Intelligence - Bot Detection and Mitigation** - AI-Powered Bot Detection - AI Agent & LLM Traffic Management - Adaptive AI Threat Response ## Top Queue-it Alternatives - [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) - 5.0/5.0 (118 reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 4.5/5.0 (603 reviews) - [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) - 4.9/5.0 (36 reviews)