--- title: Queue-it Reviews meta_title: 'Queue-it Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how Queue-it works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 161 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Queue-it Reviews **Vendor:** Queue-it **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 4.7/5.0 **Total Reviews:** 161 ## About Queue-it Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. ## Queue-it Pros & Cons **What users like:** - Users value the **customization options** of Queue-it, enabling effective management of high-traffic events with ease. (9 reviews) - Users value the **effective traffic management** of Queue-it, allowing seamless handling of high traffic during peak times. (9 reviews) - Users highlight the **exceptional customer support** from Queue-it, enhancing their experience during high traffic events. (8 reviews) - Users love the **ease of use** with Queue-it, making implementation and admin management simple and effective. (7 reviews) - Users value the **protection against website crashes** that Queue-it provides during high-demand events, ensuring smooth customer experiences. (7 reviews) - Easy Integrations (6 reviews) - Users appreciate the **real-time monitoring** of Queue-it, ensuring website availability and efficient traffic management during high-demand events. (6 reviews) - Setup Ease (6 reviews) - Analytics (4 reviews) - Communication (4 reviews) **What users dislike:** - Users experience **complex setup** challenges, making initial configurations lengthy and potentially impacting overall guest experience. (9 reviews) - Users face **integration issues** with Queue-it, finding the setup and compatibility with existing platforms challenging and stressful. (5 reviews) - Users find the **poor interface design** of Queue-it frustrating, affecting usability and complicating queue setup. (4 reviews) - Users note the **expensive costs** of Queue-it, especially for large events and advanced features requiring additional payments. (3 reviews) - Users find the **ineffective bot management** of Queue-it lacking, leading to potential improvements in user experience. (2 reviews) - Limited Customization (2 reviews) - Performance Issues (2 reviews) - Poor Customer Support (2 reviews) - Users express frustration with **technical issues** related to scheduling queues and lack of timely updates from the team. (2 reviews) - Captcha Issues (1 reviews) ## Queue-it Reviews ### 1. Exceptional for High-Traffic Events with Intuitive Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** S S. | Technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Queue-it is valued for its reliable virtual waiting room that prevents site crashes during traffic spikes, its fair and transparent queuing experience, easy integration with existing systems, real-time control and monitoring, strong stability during high-demand events, customizable queue pages, and helpful analytics for understanding user traffic. **What do you dislike about Queue-it?** Queue-it is helpful but comes with some drawbacks. The main dislikes are that it interrupts the user experience, can feel unbranded or separate from the main site, and requires careful configuration to work well. Some integrations can be complex, analytics aren’t always as deep as teams want, and costs can rise for large events. Users may also get confused if messaging isn’t clear, and organizations may become overly dependent on it instead of fixing underlying scalability issues. **What problems is Queue-it solving and how is that benefiting you?** Queue-it solves the problem of websites crashing or slowing down during high-traffic events—such as registrations, product launches, ticket sales, or donation spikes. It offloads excess users into a virtual waiting room so the backend systems remain stable and responsive. This prevents outages, protects the user experience, and ensures that legitimate traffic can continue flowing in a controlled manner. The benefit is that your systems stay online even during unpredictable surges. Customers get a fair, transparent queueing experience rather than errors or timeouts, and your team gains real-time visibility into traffic loads. Ultimately, it reduces operational stress, protects revenue-critical events, and lets you plan high-demand moments with confidence. ### 2. A reliable platform with some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Athanasia V. | Product Owner, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Queue-it?** One of the standout features of Queue-it is the peace of mind it offers. I can trust that the platform is safe, ensuring that users in the queue are provided with the best possible experience. The reliability of the system is top-notch, and it has been effective in managing high traffic without issues. Knowing that users are experiencing smooth and fair wait times makes it much easier to handle large-scale events or product launches. The customer support is also excellent in my experience so far. **What do you dislike about Queue-it?** While Queue-it excels in safety and performance, the UI and UX of the management platform is not ideal. The layout feels outdated and not as intuitive as it could be. Additionally, the setup process for creating a new queue could be more user-friendly. A step-by-step, tailored approach would make it much easier to configure queues according to specific needs, instead of navigating through a generic process that can be confusing at times. **What problems is Queue-it solving and how is that benefiting you?** Queue-it solves the problem of managing high website traffic by preventing crashes and ensuring a smooth user experience. It benefits you by offering a reliable, scalable solution that handles large surges in demand, providing fair and orderly access to your site. With Queue-it, you can rest assured that users will have a seamless experience, reducing frustration while you focus on other aspects of your event or business. ### 3. Keep Your Website Up and Your Patrons Calm **Rating:** 4.5/5.0 stars **Reviewed by:** jschuknecht@overture.org S. | Director of Ticketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Queue-it?** Once you have it set up, it is very easy for us to replicate events so it's not starting from scratch every time. It's a great amount of control, as well as valuable real time data about wait times, number of queued people, and more. Customer service has also always been very helpful for us, and it integrates so well with our ticketing software (Tessitura). We use it for major onsales, so maybe about a 12-15 times a year, but it's worth it every time to keep our website up and running. The ability to update waiting messages in real time is also a key bonus. Plus, if you run into them at a conference or trade show, they have great swag (try to snag a WAIT hat!). **What do you dislike about Queue-it?** I wish the help documentation was a little more robust. Some of the rules as far as characters and spacing in set-up of rooms feels punitive, but not at all a dealbreaker. **What problems is Queue-it solving and how is that benefiting you?** Queue-It helps us ensure that our website doesn't crash, both when we have planned huge onsales (Hamilton, Wicked, etc.) or just general sudden unexpected bursts of traffic. AND, when we do have those, it's helping us make sure that we're doing what we can to mitigate bots. Queue-it allows orderly and smooth entrance and use of our website, and makes the anxiousness of our customers drop considerably. ### 4. Protect with Efficiency and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raul F. **Reviewed Date:** February 12, 2026 **What do you like best about Queue-it?** I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple. **What do you dislike about Queue-it?** I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience. ### 5. Essential for Managing High-Traffic Events, Easy to Use and Highly Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Engineering & Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Queue-it has really saved our backsides many times during massive on-sale spikes! We host a relatively large ticketing and event management platform (save name) and had so much trouble managing large traffic influx during big on-sales prior to queueit introduction. Now we can handle these episodes much more effectively. Big pros are the ease of use on the admin side, configurations, lots of abilities and controls, and customization. We don't plan to discontinue queue-it anytime soon! and our platform is growing substantially each year. So we need this. **What do you dislike about Queue-it?** The dislikes are short list, but definitely big hits. Having the ability to enforce queue-it on a per-event basis and not platform wide is huge for us. Hoping to get that ability eventually. Also the integration of the SDK on our legacy platform was not super straightforward. **What problems is Queue-it solving and how is that benefiting you?** See above, but essentially traffic flow control and bot/scalper mitigation. ### 6. Useful and easy, but it needs improvements in customization **Rating:** 4.0/5.0 stars **Reviewed by:** Elisa D. **Reviewed Date:** February 04, 2026 **What do you like best about Queue-it?** I like how useful Queue-it is, how easy it is to use and manage. I can set up a waiting line in a few minutes, which is really useful because we often have little time before a launch. The ease of management is also reflected in the dashboard with information on the number of entries to the queue, exits, and times. **What do you dislike about Queue-it?** We have a certain number of free queue customizations per year, but the process for them is very long and does not fit our short event timelines. We would like to use this benefit more, but the time it takes to create a customized waiting page is not suitable for us. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to manage the number of people entering our website during busy events, which helps handle traffic efficiently. It is easy to use and configure, allowing us to set up waiting lines quickly when time is limited. ### 7. Excellent Support, Real-Time Queue Updates, and Seamless Branded Screens **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Queue-it?** The team we were assigned were very helpful and provided excellent customer support. On the day reporting was great and liked the feature of being able to provide up to the minute updates to those waiting in the queue. Being able to design the pre, wait and post screens to own branding meant a seamless transition between website and entry form. Testing pages and ability to see all stages was great. We had our system developer complete the integration so can't comment on that process. **What do you dislike about Queue-it?** Was a little stressful having to change the flow based on server capacity and guessing the effects on the server by increasing at certain increments. Would be great to be able to change the date on the waiting room to avoid having to re-create all the integrations. **What problems is Queue-it solving and how is that benefiting you?** We knew our event would sell out on day 1, in fact in the first click, we needed a solution to direct traffic to our website form in waves to avoid any crashes and ensure the user experience was a good one. We couldn't have achieved this without queue-it. ### 8. Efficient Management of High Demand with Improved Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Gerard A. **Reviewed Date:** February 09, 2026 **What do you like best about Queue-it?** I like the speed in launching the queue and the new customization we have, which can be activated from cpanel. On a technical level, although I'm not the right person, I think it integrates very well with us. **What do you dislike about Queue-it?** Having to go to an external platform to touch and configure. Starting from a template to have to customize the interfaces. I would like it to be easier to design and more integrated with our funnel, so that it doesn't go to another platform to unify the UX. Currently, the moment queue-it comes up, the purchase flow breaks a bit because the user leaves the process. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to manage high demand and prevent crashes during events. I like that it allows launching queues quickly and customizing them easily from cPanel. Additionally, it integrates well with our sales funnel, although there are many possible improvements at the UX level. ### 9. A Home Run for High-Traffic Product Drops **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Queue-it?** Queue-it transformed our high-demand launches by preventing site crashes and oversells, enabling us to deliver a fair and seamless experience for customers. The waiting room feature allowed us to control inventory, limit purchases per customer, and ensure real players—not resellers or bots—got access to our products. Their support and success teams were incredibly responsive and hands-on during our onboarding, making setup and execution smooth. Real-time messaging kept customers informed, and the ability to customize the waiting room for branding and cross-promotion was a big plus. The platform fostered better collaboration across our teams and directly contributed to the best sales day in our company’s history, with conversion rates and loyalty signups soaring. **What do you dislike about Queue-it?** Initially, the platform was a bit tricky to navigate without guidance, and we ran into a minor issue related to our custom URL structure, but Queue-it’s support resolved it quickly. Some advanced features, like the email form in the waiting room, require an additional paid upgrade, which we’re considering but don’t have yet. **What problems is Queue-it solving and how is that benefiting you?** Queue-it transformed our high-demand launches by preventing site crashes and overselling ### 10. Efficient Control and Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Fran . **Reviewed Date:** February 09, 2026 **What do you like best about Queue-it?** I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something. **What do you dislike about Queue-it?** I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it as a waiting room to control system performance and availability during high access peaks. ## Queue-it Discussions - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How does queue it work?](https://www.g2.com/discussions/how-does-queue-it-work) - 1 comment - [View Queue-it pricing details and edition comparison](https://www.g2.com/products/queue-it/reviews/queue-it-review-3409917?section=pricing&secure%5Bexpires_at%5D=2026-07-20+21%3A13%3A17+-0500&secure%5Bsession_id%5D=b5aea2e5-294b-4927-bf85-8ccefe990364&secure%5Btoken%5D=2d0a82a9bd2a9b0ca67d7b2b2ecbe8fb04fdde2fe81c02ca5fd4ae3fe9d315d3&format=llm_user) ## Queue-it Integrations - [Akamai EdgeWorkers](https://www.g2.com/products/akamai-edgeworkers/reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - [Android](https://www.g2.com/products/android/reviews) - [APACHE](https://www.g2.com/products/apache/reviews) - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Django](https://www.g2.com/products/django/reviews) - [F5 Distributed Cloud CDN](https://www.g2.com/products/f5-distributed-cloud-cdn/reviews) - [Fastly Content Delivery](https://www.g2.com/products/fastly-content-delivery/reviews) - [Google Cloud Distributed Edge](https://www.g2.com/products/google-cloud-distributed-edge/reviews) - [Harmony](https://www.g2.com/products/harmony-harmony/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Java Development](https://www.g2.com/products/java-development/reviews) - [Leap](https://www.g2.com/products/leap-llc-leap/reviews) - [.NET](https://www.g2.com/products/net-2023-06-12/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Python](https://www.g2.com/products/python/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Ruby on Rails](https://www.g2.com/products/ruby-on-rails/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Tencent](https://www.g2.com/products/tencent/reviews) - [Tencent Cloud - China](https://www.g2.com/products/tencent-cloud-china/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) ## Queue-it Features **Bot Detection & Classification - Bot Detection and Mitigation** - Bot Traffic Analytics - Good Bot Identification - Malicious Bot Detection **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Protection & Mitigation - Bot Detection and Mitigation** - Automated Bot Mitigation - API Abuse Protection - Account Takeover Protection **Administration** - Dashboard - Scalability - Customization - API / Integrations **AI-Powered Detection & Intelligence - Bot Detection and Mitigation** - AI-Powered Bot Detection - AI Agent & LLM Traffic Management - Adaptive AI Threat Response ## Top Queue-it Alternatives - [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) - 5.0/5.0 (118 reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 4.5/5.0 (599 reviews) - [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) - 4.9/5.0 (36 reviews)