--- title: QuestionPro Reviews meta\_title: 'QuestionPro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how QuestionPro works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1150 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### QuestionPro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of QuestionPro, appreciating its customizable templates and straightforward survey creation. [(303 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811099&qs=pros-and-cons#reviews) Users value the **excellent customer service** of QuestionPro, making the platform user-friendly and supportive for all needs. [(128 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811255&qs=pros-and-cons#reviews) Users commend the **intuitive interface** of QuestionPro, highlighting its ease of use and quick setup for questionnaires. [(112 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811324&qs=pros-and-cons#reviews) Users highlight the **exceptional customer support** of QuestionPro, noting their responsiveness and helpfulness throughout the experience. [(86 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811052&qs=pros-and-cons#reviews) Users appreciate the **ease of creation** in QuestionPro, finding it simple to design surveys quickly and efficiently. [(83 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811414&qs=pros-and-cons#reviews) Users find **survey limitations and performance issues** in QuestionPro, impacting the effectiveness of their feedback collection. [(77 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811301&qs=pros-and-cons#reviews) Users find the **learning curve steep** with QuestionPro, requiring extra time to navigate its extensive functionality. [(51 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811011&qs=pros-and-cons#reviews) Users note that the **expensive pricing structure** of QuestionPro limits access to vital features and services. [(32 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811017&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, as they seek more flexibility in dashboards and exports. [(28 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1810845&qs=pros-and-cons#reviews) Users find QuestionPro **not intuitive** , causing frustration when searching for settings and customizing surveys effectively. [(25 mentions)](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811356&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of QuestionPro ##### 1. Ease of Use Users value the **ease of use** of QuestionPro, appreciating its customizable templates and straightforward survey creation. [ See 303 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811099&qs=pros-and-cons#reviews) See Related User Reviews ![Shadrack B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shadrack B.") SB Shadrack B. Small-Business (50 or fewer emp.) 4.5/5 "QuestionPro the standing out software" What do you like about QuestionPro? Questionpro software has various interesting features as follows: It uses friendly interface which can be easily used by its users. It allows for mu ![Aili M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aili M.") AM Aili M. Small-Business (50 or fewer emp.) 5.0/5 "Sophisticated data collection that is easy to use" What do you like about QuestionPro? We've used QuestionPro for many years and it continues to be the best tool for our research needs. It allows us to make sophisticated surveys, with br ##### 2. Helpful Users value the **excellent customer service** of QuestionPro, making the platform user-friendly and supportive for all needs. [ See 128 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811255&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 4.5/5 "Unbelievable product for non-profit use" What do you like about QuestionPro? We are conducting high-end research with the need for longitudinal comparisons over multiple years. QuestionPro is very robust, adaptable, and customi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "QuestionPro for Nonprofits Provides a Ton of Utility!" What do you like about QuestionPro? As a nonprofit, we were looking for a powerful solution that would offer us the needed survey tools for free. QuestionPro offers an excellent nonprofi ##### 3. Intuitive Users commend the **intuitive interface** of QuestionPro, highlighting its ease of use and quick setup for questionnaires. [ See 112 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811324&qs=pros-and-cons#reviews) See Related User Reviews ![Scott M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott M.") SM Scott M. Small-Business (50 or fewer emp.) 4.0/5 "Easy Survey Creation with Room for Advancement" What do you like about QuestionPro? I like how easy it is to create a survey with QuestionPro and share it with our members. Analyzing the results and providing feedback to the board is AN Aydan N. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, User-Friendly Surveys with Powerful Features and Multilingual Support" What do you like about QuestionPro? What I like best about QuestionPro is its flexibility and wide range of survey features. The platform offers advanced logic, multiple question types, ##### 4. Customer Support Users highlight the **exceptional customer support** of QuestionPro, noting their responsiveness and helpfulness throughout the experience. [ See 86 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811052&qs=pros-and-cons#reviews) See Related User Reviews ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Support and Easy Integration with QuestionPro" What do you like about QuestionPro? I like the professionalism of the customer service and how fast they've been able to help us with any issues. Working with the software has been easy, ![Deepak J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak J.") DJ Deepak J. 5.0/5 "Powerful, Flexible, and Easy to Use with Stellar Support" What do you like about QuestionPro? I like QuestionPro for its powerful and flexible features. The 24/7 customer support is exceptional, which I really appreciate. Also, it offers great ##### 5. Ease of Creation Users appreciate the **ease of creation** in QuestionPro, finding it simple to design surveys quickly and efficiently. [ See 83 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811414&qs=pros-and-cons#reviews) See Related User Reviews ![Aili M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aili M.") AM Aili M. Small-Business (50 or fewer emp.) 5.0/5 "Sophisticated data collection that is easy to use" What do you like about QuestionPro? We've used QuestionPro for many years and it continues to be the best tool for our research needs. It allows us to make sophisticated surveys, with br ![Logan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan S.") LS Logan S. Small-Business (50 or fewer emp.) 5.0/5 "QuestionPro has been the BEST survey platform!" What do you like about QuestionPro? QuestionPro really goes out of their way to make this software available to nonprofits, supporting them with all the best features. We use this softwa ### 5 Cons or Disadvantages of QuestionPro ##### 1. Survey Issues Users find **survey limitations and performance issues** in QuestionPro, impacting the effectiveness of their feedback collection. [ See 77 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811301&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Big Fan" What do you dislike about QuestionPro? I would like to see a more user-friendly process for sending out the surveys, though it's possible I'm not up to speed on all of the features. ![Damascus V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damascus V.") DV Damascus V. Small-Business (50 or fewer emp.) 4.5/5 "Well-Paced Surveys That Are Easy to Complete" What do you dislike about QuestionPro? The only real drawback for me is that the number of available surveys feels a bit limited. ##### 2. Learning Curve Users find the **learning curve steep** with QuestionPro, requiring extra time to navigate its extensive functionality. [ See 51 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811011&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "QuestionPro for Nonprofits Provides a Ton of Utility!" What do you dislike about QuestionPro? QuestionPro does so many things well and really doesn't miss any of the needed items. ![Maegan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maegan A.") MA Maegan A. Small-Business (50 or fewer emp.) 4.5/5 "A helpful survey data collection tool" What do you dislike about QuestionPro? I will say that the user interface on the back-end is a bit difficult to navigate initially, and I have had issues dealing with the limitations for di ##### 3. Expensive Users note that the **expensive pricing structure** of QuestionPro limits access to vital features and services. [ See 32 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811017&qs=pros-and-cons#reviews) See Related User Reviews ![Shadrack B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shadrack B.") SB Shadrack B. Small-Business (50 or fewer emp.) 4.5/5 "QuestionPro the standing out software" What do you dislike about QuestionPro? Although QuestionPro has very good features, it also has its own downsides which include but not limited to the following: Its pricing structures are ![Hitesh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh R.") HR Hitesh R. Small-Business (50 or fewer emp.) 3.0/5 "Easy and Powerful Tool for Corporate Feedback and Insights" What do you dislike about QuestionPro? Sometimes it’s a little slow, and figuring out the advanced settings can take time, paid version is expensive ##### 4. Limited Customization Users find the **limited customization** options frustrating, as they seek more flexibility in dashboards and exports. [ See 28 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1810845&qs=pros-and-cons#reviews) See Related User Reviews ![Shadrack B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shadrack B.") SB Shadrack B. Small-Business (50 or fewer emp.) 4.5/5 "QuestionPro the standing out software" What do you dislike about QuestionPro? Although QuestionPro has very good features, it also has its own downsides which include but not limited to the following: Its pricing structures are AN Aydan N. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, User-Friendly Surveys with Powerful Features and Multilingual Support" What do you dislike about QuestionPro? While the reporting features are powerful, some customizations in dashboards and exports could be more flexible. That said, the available reports stil ##### 5. Not Intuitive Users find QuestionPro **not intuitive** , causing frustration when searching for settings and customizing surveys effectively. [ See 25 mentions ](https://www.g2.com/products/questionpro/reviews?filters%5Bsentiment_snippet%5D=1811356&qs=pros-and-cons#reviews) See Related User Reviews SD Susan D. Small-Business (50 or fewer emp.) 4.5/5 "QuestionPro is very helpful for gathering feedback data from participants" What do you dislike about QuestionPro? It would be nice if the interface was a little more intuitive for the casual user -- but overall, we can figure out how to do most tasks. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Surveys with Great Visualizations" What do you dislike about QuestionPro? Some of the filters for analysis can be difficult to tease out the wanted information. ## Top-Rated Alternatives [ ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ View All Alternatives ](https://www.g2.com/products/questionpro/competitors/alternatives) ![shashank s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shashank s.") SS shashank s. Senior Research Analyst Mid-Market (51-1000 emp.) 4/30/2026 "Easy-to-Use Surveys with Fast Creation and Analysis" 4.5/5 What do you like best about QuestionPro? Because it’s easy to use and lets me create and analyze surveys quickly. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? It can feel a bit limited in customization for more complex survey needs. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? It simplifies survey creation and data collection, helping me gather insights quickly and make more informed decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PN Praveen N. 2/3/2026 "Easy Surveys with an Intuitive Interface" 5/5 What do you like best about QuestionPro? I like that QuestionPro has a simple platform with a great user interface, making it easy for me to use. It solves the problem of knowing about various products in the market and allows me to give my opinion about those. Everything works well; there's nothing I feel needs improvement. The initial setup was easy. I would rate it a 10 out of 10 for recommending to friends and colleagues. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? none Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? QuestionPro solves the problem of understanding market products and providing my opinions on them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EG Erika G. Training and Technical Assistance Attorney Mid-Market (51-1000 emp.) 3/28/2022 "Streamlined Feedback Tools for Survivor-Centered Services" 4/5 What do you like best about QuestionPro? We use QuestionPro at CAST to streamline our technical assistance feedback process. Its automation features allow us to quickly collect, organize, and analyze feedback from advocates and legal practitioners across the country to report to our fudners. The ability to customize survey logic and create a tailored database has helped us improve the quality and responsiveness of our survivor-centered support. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? While the back-end functionality is strong, the user-facing survey interface could be more visually polished and accessible. We’d love to see improvements in styling and design flexibility—especially to align with CAST’s trauma-informed and inclusive design principles. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? At CAST, we use QuestionPro to streamline post-training assessments and track who has completed our technical assistance modules. The back-end automation helps us generate real-time results, identify completion rates, and evaluate impact across our survivor advocacy network. This allows our team to respond more quickly to training needs and improve resource delivery based on actual feedback data. Review collected by and hosted on G2.com. Show More 7/10/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") AC Verified User in Civic & Social Organization Mid-Market (51-1000 emp.) 6/26/2025 "Reliable source of creating surveys for various purposes" 5/5 What do you like best about QuestionPro? It’s extremely easy to use and straightforward to understand. It’s perfect for creating the kind of standard, everyday surveys you typically need. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? There's nothing to complain about. We've been using QuestionPro for years now. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? It helps us find and thus solve difficulties regarding our projects and our company. Review collected by and hosted on G2.com. Show More 7/2/2026 Validated ReviewerSource: Organic CK Clint K. President and Managing Director Small-Business (50 or fewer emp.) 10/30/2025 "Outstanding Service and Intuitive Platform, Always Improving" 5/5 What do you like best about QuestionPro? QuestionPro has been an exceptional partner from day one. The platform is intuitive, robust, and easy to navigate, but what truly sets QuestionPro apart is their service. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? I think the platform itself has some opportunities to improve but QuestionPro is always flexible and willing to help make it better. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? They are helping us create a better experience for providing feedback. That makes it easy for our clients to interact with the tool and want to provide feedback and ensure we get the quality of data that we need to influence organizations and leaders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 9/18/2025 "We love Question Pro!" 5/5 What do you like best about QuestionPro? We love using QuestionPro because it allows us to capture data in real time from a wide audience, giving us the insights we need when we need them. The platform provides amazing analytical data that helps us better understand our audience and confidently drive our organization toward positive, informed decision-making. Plus, it’s super user-friendly once you get the hang of it, making it easy for our whole team to use. It has truly become an invaluable tool in our work. Their customer support is also top notch! Review collected by and hosted on G2.com. What do you dislike about QuestionPro? While QuestionPro offers a wide range of features, it can take some time to learn and navigate them all. We’ve also found that it takes a bit of practice to figure out how to best structure surveys in order to capture the most effective input. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? QuestionPro makes it easy for our team to collect and organize data all in one place. Having everything streamlined saves us time, reduces manual work, and ensures we have accurate information readily available to guide our decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 4/26/2026 "So Many Questionnaire Options to Choose From" 4/5 What do you like best about QuestionPro? I like that it offers many options for questionnaires. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? Connecting my account to my school server was a bit tricky at first, and it took me some time to get everything set up properly. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? I’m using it for my bachelor’s thesis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Neha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha J.") NJ Neha J. UX/UI Designer Design Mid-Market (51-1000 emp.) 10/25/2025 "Powerful, User-Friendly Survey Tool with Advanced Features and AI Assistance" 4/5 What do you like best about QuestionPro? Easy to use for creating surveys with multiple question types, languages, and data export options. Its AI helps quickly generate survey questions and it connects with tools like Zapier for automation. Great for organisations needing advanced, research level survey features. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? Outdated UI! Login issues, crashes, or lag when handling large surveys or many responses. Certain advanced analytic features are not as advanced as few competitors. Export and data cleaning workflows require additional manual effort. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? A survey & research platform to ask questions to people, collect answers, and turn those answers into actionable insights, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 2/4/2026 "Ideal for massive surveys: fast, easy, and with great capacity" 4.5/5 What do you like best about QuestionPro? It is very useful for conducting large-scale surveys, especially because of the volume it allows you to handle and how easy and quick it is to create them. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? There are some features that, for my use case, are necessary but are not yet available on the platform. Even so, the service is excellent. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? It helps us to resolve surveys in large volumes, such as NPS type, to be able to measure our customers' satisfaction, which generates a lot of value for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Gaurav G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav G.") GG Gaurav G. Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 1/14/2026 "Powerful Survey Tool with Room for Improvement" 4/5 What do you like best about QuestionPro? I like the ease of survey creation with QuestionPro, the ready-made templates which make the setup quick, advanced analytics, real-time reports, and multiple distribution options. I appreciate that it offers better reporting and advanced analytics compared to what we used before. The setup was really easy and quick, requiring minimal configuration. Review collected by and hosted on G2.com. What do you dislike about QuestionPro? Some advanced features feel complex, the UI can be overwhelming, pricing is high, and customization options are limited. Review collected by and hosted on G2.com. What problems is QuestionPro solving and how is that benefiting you? I use QuestionPro to quickly create surveys, collect structured feedback, analyze responses, and identify trends and issues. Review collected by and hosted on G2.com. 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