They have been very quick to respond and the assigned engineer has been attentive. The software is fairly hands off so all I have to perform is the backend engineering to get Exchange set up to ingest. This created a way so that Exchange did not get hammered while EV was sending data to the new in place archives. The process so far has been very easy and the reporting has shown to keep us knowledgable about what comes in and what goes out. Review collected by and hosted on G2.com.
So far I have had no issues. The support has been helpful and always on time to meetings. Sometimes I wish I had more knowledge of the web portal but honestly they take care of most of that information so I don't have to. If you are a control freak about what happens then you may not like the hand off to someone else to take care of things. Review collected by and hosted on G2.com.
