
I find the overall idea quite good, to have all your issues and responsible stake holders well defined and known to the user. At times we usually struggle with the assignee for a specific condition or task, but using INX Inform I believe this issue is addressed in a holistic fashion with status known to stakeholder Review collected by and hosted on G2.com.
So it is more like an added feature that needs to be added then disliking, user should be able to tag along multiple stake holders like the CC and BCC features in mail, along with the escalation matrix that exists, this surely will help with the user experience and reduce the occurrence of escalation Review collected by and hosted on G2.com.