# Quantum Metric Reviews **Vendor:** Quantum Metric **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 271 ## About Quantum Metric Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. ## Quantum Metric Pros & Cons **What users like:** - Users value the **real-time insights** of Quantum Metric, enabling swift identification and resolution of UX issues. (9 reviews) - Users appreciate the **almost real-time session replays** of Quantum Metric, enabling quick insights into user issues and troubleshooting. (7 reviews) - Users appreciate the **ease of use** of Quantum Metric, allowing for quick bug identification and session replay. (6 reviews) - Users value the **powerful analytics** of Quantum Metric, enabling clearer insights into UX issues and data-driven decisions. (4 reviews) - Users appreciate how **Quantum Metric simplifies bug detection** , enabling quick identification of issues and enhancing overall UX analysis. (4 reviews) - User Experience (4 reviews) - Customer Understanding (3 reviews) - Data Visualization (3 reviews) - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and efficient issue tracking. (3 reviews) - Intuitive (3 reviews) **What users dislike:** - Users find the **learning curve steep** , with difficulties in using features and accessing training content effectively. (5 reviews) - Users face challenges with **session issues** in Quantum Metric, limiting their ability to effectively track and troubleshoot sessions. (4 reviews) - Users find the **steep learning curve** of Quantum Metric challenging, especially for beginners navigating the dense UI. (4 reviews) - Users report significant **data inaccuracy** issues, leading to confusion and wasted time during analysis and alerts. (3 reviews) - Users face **replay issues** with Quantum Metric, including difficulty accessing sessions and time-consuming processes for beginners. (3 reviews) - Users find the **search difficulty** in Quantum Metric frustrating, particularly when locating session replays or sessions. (3 reviews) - Users experience **slow loading times** , resulting in frustration and wasted time retrieving visual data and session information. (3 reviews) - Capture Issues (2 reviews) - Data Management (2 reviews) - Expensive (2 reviews) ## Quantum Metric Reviews ### 1. Provides value but needs improvements **Rating:** 4.0/5.0 stars **Reviewed by:** mIGUEL D. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Quantum Metric?** Quantum Metric makes it easier to see exactly how users experience a site or app. The session replay and journey insights are especially helpful for spotting issues quickly, understanding customer friction, and making faster improvements that have a real impact. **What do you dislike about Quantum Metric?** Quantum Metric can take time to learn, especially for new users who want to get the most out of its features. Some reports and workflows can feel a little complex at first, and it may take practice to navigate the platform efficiently. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric helps us identify where users run into friction, drop off, or experience technical issues across the site or app. That visibility makes it easier to troubleshoot faster, improve the customer experience, and prioritize fixes that can have a direct impact on conversion, engagement, and overall performance. ### 2. Best-in-Class Heatmaps and Engagement Insights with Interactive Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ann C. | Site Merchandising Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Quantum Metric?** Interactive Tool is the best that I can use to see heatmap and engagement of site assets **What do you dislike about Quantum Metric?** Unable to see all metric with mobile and desktop engagement in one view on interactive tool **What problems is Quantum Metric solving and how is that benefiting you?** AI tool incorporated into session recording is the most useful tool to review issues on the site ### 3. Powerful Insights for UX, But Steep Learning Curve for Beginners **Rating:** 4.5/5.0 stars **Reviewed by:** Arpan K. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Quantum Metric?** Quantum Metric truly allows us to identify what went wrong, rather than just guessing based on logs. It has also been extremely useful in uncovering UX issues and making our analytics more statistically meaningful. Thanks to Quantum Metric, we have been able to better prioritize improvements to our UX and product overall. **What do you dislike about Quantum Metric?** It's challenging for beginners to get started with QM. Watching replays can be quite time-consuming. Additionally, I occasionally had trouble locating a user session using the basket ID, even though searching by IP worked without any issues. **What problems is Quantum Metric solving and how is that benefiting you?** QM has been instrumental in helping us identify the root causes of issues, eliminating the need for guesswork. We have been able to track and address UX problems more proactively. The evidence-based testing enabled by QM has made it easier to prioritize bugs effectively. Additionally, QM has improved the way we report metrics across our e-commerce application. ### 4. Detailed Error and Device Insights for Performance Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** SRINVAS E. | data analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Quantum Metric?** It captures a detailed level of error and device information, especially when it comes to performance. **What do you dislike about Quantum Metric?** Data about a specific company is secured, so we need the captured data statistics in order to transfer them to our internal data lake. **What problems is Quantum Metric solving and how is that benefiting you?** Mainly focused on performance. It helps me get a high-level view of the data, but I need more detail at the component level rather than only at the page level.(sales force) ### 5. Interconnected Tool That Makes Scaling Insights to Discovery Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Quantum Metric?** The tool is very interconnected. It is really easy to take an insight and reverse or forward engineer it to a much larger discovery **What do you dislike about Quantum Metric?** Sometimes the UI is a bit overwhelming due to the amount of tools and parameters - this could be improved **What problems is Quantum Metric solving and how is that benefiting you?** They are solving the issue of user friction and why which is benefiting me greatly in my role ### 6. Pinpointed Critical Bugs, Boosted Confidence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Quantum Metric?** I really appreciate how Quantum Metric makes it easier to find bugs. It didn't take long for Quantum Metric to point out a bug that was costing us a lot of money, and we were able to identify the issue quickly. Also, I find the Felix AI feature very useful. I don't have time to watch 500 sessions daily, so I use Felix AI to save time by summarizing training videos and large reports for me. **What do you dislike about Quantum Metric?** I found the UI to be kind of dense. It took me time to understand Quantum Metric, so maybe if the UI can be a little more user-friendly. **What problems is Quantum Metric solving and how is that benefiting you?** I use Quantum Metric to quickly identify costly bugs, saving us thousands every hour. It helps pinpoint issues without guesswork, like detecting API failures and visualizing user interactions, which leads to fast fixes. I also use its AI to save time by summarizing sessions and large reports. ### 7. Amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Derek M. | Optimization Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Quantum Metric?** What I like best about Quantum Metric is how it lets me quickly see exactly where users are having trouble on our site or app, thanks to its session replays and clear insights. It’s easy to use, helps teams work together, and makes it simple to spot and fix problems fast. **What do you dislike about Quantum Metric?** N/A - great tool! I absolutely love it, no notes! **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric solves the problem of not knowing where and why customers are getting frustrated or dropping off on digital platforms. It helps quickly identify and understand user experience issues—like where people abandon a process or run into technical problems—and shows the business impact of those issues. This means I can fix problems faster, improve our customer experience, and prioritize what matters most, which ultimately leads to more conversions, happier customers, and increased revenue ### 8. Great for replaying and figuring out issues **Rating:** 5.0/5.0 stars **Reviewed by:** Christine H. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Quantum Metric?** When we have internal clients submit issues, Quantum Metric makes it so easy to go in and replay the session so we can see exactly when and where the problem occured - before QM, it would be a lot of guess work. **What do you dislike about Quantum Metric?** Sometimes it can be difficult to find a specific replay, but with our funnels it is getting easier. **What problems is Quantum Metric solving and how is that benefiting you?** When and where errors happen so we can get that info to our IT team and fix defects faster. ### 9. QM has transformed my daily working life and practices **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica Rose E. | Business System Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Quantum Metric?** From the very first time I saw Quantum Metrics, It had instantly transformed my mindset and then my capabilities and therefore the way I approached my daily work. It has enhanced and elevated my productivity to such an extent that I cant remember how my work day operated before I integrated it into my processes and practices. The platform provides me precise, actionable insights, allowing me to diagnose issues with far greater speed, accuracy, and precision than I could ever imagine, Without the need of triaging to other teams for analysis or route cause validation, I have the answers at the click of a button, meaning I have the solution and fix instantaneously, from analysing the data myself. If more people adopted QM as a standard application process, then they would undoubtedly share and personally feel the significance and impact it can have on their work as an individual, and as a Team, and a business, To help shape and shift their IT landscape as a whole. Everyone wants a magical solution, or secret weapon and this is mine. It’s the tool that for me that transforms challenges into opportunities. System Issues into easy identifiable potential fixes. Alerts into real time actionable preventions and so much more. Quantum Metrics is the future, and I’m proud to say I’m part of that journey. **What do you dislike about Quantum Metric?** There is nothing that i dislike about QM **What problems is Quantum Metric solving and how is that benefiting you?** Agent behaviours - Physically seeing the session and being able to identify the journey and agent behaviours, errors and pain points. Event logging - To see an error and easily track and diagnose the error directly from the events within our infrastructure and able to triage this for fix. Alerts - To use the alters to set thresholds and deep dive in into error analysis in P1/p2 situations ### 10. QM is a great tool capturing unique data and insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Quantum Metric?** QM gathers data that not all other tools can capture. Additionally, it focuses on insights around the unique data collected because of the potential improvements by reviewing and actioning these learnings. We have a lot of great data but the behavioral view of the data provides insights we would not have seen anywhere else. **What do you dislike about Quantum Metric?** My only dislike is that there is a bit of a learning curve to fully optimize use of the tool. I'd love to have been a super user from day one! **What problems is Quantum Metric solving and how is that benefiting you?** Currently, it's helping us understand the cause of a problem we know we have. While the data around the actual problem is clear it has helped us understand the customer experience in order to properly address what needs improving. ### 11. QM has been a great tool to better understand how end users are using our application. **Rating:** 5.0/5.0 stars **Reviewed by:** Rekiya F. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Quantum Metric?** The almost real time replays. We have never been able to capture insight almost as soon as it happens. **What do you dislike about Quantum Metric?** Sometimes when replays aren't available although within 30 days. **What problems is Quantum Metric solving and how is that benefiting you?** Current whenever there is an reported outage we utilize QM. ### 12. Using Quantum Metrics has been the new software I use after the sunset of GlassBox. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Quantum Metric?** Being able to view assisted channels and customer interactions within the same software. Glassbox needed to have two different log ins and had to do some digging for end to end logs to find the appropriate sessions. **What do you dislike about Quantum Metric?** Some of the functionality is hard to use. Recorded sessions sometimes do not load, with white screen or extreme latency. Visability for different enhancements are sometimes not available. **What problems is Quantum Metric solving and how is that benefiting you?** Visable issues within the order flow within our POS, and also the customer experience within the app ### 13. Quantum Metric is a Great tool but very particular in how you conduct searches **Rating:** 4.0/5.0 stars **Reviewed by:** Francis W. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Quantum Metric?** That it aggregates sessions for review very well and allows all kinds of data to be broken down and compared in dashboards, trend analysis, and video reviews to learn user behavior and friction points. **What do you dislike about Quantum Metric?** Case sensitivity in segment builder searches. Lack of ongoing refresh rates that cause the same data to load even though new segments are benig searched. That I cannot separate error codes, success codes by commas and have to use separate lines to search data in the segment builder which wastes time spent finding things that can be more easliy found using csv (comma separated values). IT's difficult to get simple answers in the Quad, for example if I want to define what "Attention" means in Visible, there is not a glossary of commonly used terms that I can refer to save time to get a clear answer. I have to search chat threads like I am on Reddit and decipher which threads are menaingless to my search and where I may find a quick, effective answer. When I go to review Mobile Phone sessions a LOT of times I get White blank screens and not screens with what users saw, so a lot of my Mobile searches waste a lot of my time. **What problems is Quantum Metric solving and how is that benefiting you?** Being able to see and identify customer behavior and friction points allowing me to answer questions I wouldn't otherwise be able to without the software ### 14. Expect to get the most out of our products with your insights. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Quantum Metric?** Insights, data, user experience, we get all the info we need **What do you dislike about Quantum Metric?** Learn curve, outdated content for trainings **What problems is Quantum Metric solving and how is that benefiting you?** User experience is identifying the specific and clear areas where users are encountering difficulties. ### 15. General functionality is great but reporting and alerting could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Quantum Metric?** I have been using Quantum Metrics for some time now. It has improved a lot in terms of monitoring and alerting. It is quite easy for us to find the user sessions and look at their session and see how things went for them **What do you dislike about Quantum Metric?** The alerting still does not work in a way which is useful for us in most of the scenarios. For example for an alert for "unique visitors" and some criteria...the alert gives "Affected users" which I have noticed is usually less than the threshold when the alert has fired. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum helps me in looking at the app from a user perspective and find out why they might be frustrated . Quantum also shows all of the issues , in the order of occurence, when they arise in the website/app. This helps us in finding the most recurring issues and sometimes help us find what is the most useful feature for our users ### 16. Neutral review as it is as good and as bad as it gets **Rating:** 2.5/5.0 stars **Reviewed by:** Niko G. | Data Consultant - Data Visualisation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Quantum Metric?** analysis,customer suppport,data capture, mobile sdk **What do you dislike about Quantum Metric?** data loading, reliance on 3rd parties, limits on speed **What problems is Quantum Metric solving and how is that benefiting you?** customer behaviour, and data analysis ### 17. second attempt to submit **Rating:** 4.5/5.0 stars **Reviewed by:** Eva F. | SR Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Quantum Metric?** Felix AI and the A/B testing functionality **What do you dislike about Quantum Metric?** It is difficult ot get to opportunities from views **What problems is Quantum Metric solving and how is that benefiting you?** User pain points and midigation ### 18. Great tool to track and gain insight on user behavior tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Quantum Metric?** Easy to use, track clean and quick interface and multitude of searching options. It is easy to implement in our code and allows for multitude of teams to gain insight into user behavior and track issues. It's easy to integrate with other ticketing tools to tie back sessions and be able to recreate scenarios for our customer support team to action. We use this tool on a day by day by multiple business units. **What do you dislike about Quantum Metric?** We would like to be able to tie sessions where Quantum Metrics is having issues capturing data. Either if it's a firewall issue or some other limitation, so we can track those and troubleshoot them. **What problems is Quantum Metric solving and how is that benefiting you?** Identifying difficult to recreate reported issues on our web applications as well as allowing us to replay a session to recreate a particular scenario. ### 19. awesome tool to analyze the user journey and opportunities to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Uday M. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Quantum Metric?** detailed user flow journey with possible improvements **What do you dislike about Quantum Metric?** should have page vs page comparison..... **What problems is Quantum Metric solving and how is that benefiting you?** actually helping to understand user journey and opportunities for improvements ### 20. Session Replays & Frustration Indicators - Valuable Customer Experience Data! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Quantum Metric?** Session Replays and Frustration Metrics/Indicators help me understand the Qualitative Customer Experience through complex user journeys and flows. Powerful dashboarding as well. **What do you dislike about Quantum Metric?** The best features (Like FelixAI) are behind paywalls. **What problems is Quantum Metric solving and how is that benefiting you?** Qualitive aspects of site users - understanding the 'why' behind the 'what'. ### 21. QM provides you with incredible tools to create insights you never thought were possible. **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam K. | Digital Experience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Quantum Metric?** The sheer number of different reports and insights you can generate from QM is so helpful. I love using the new Interactions Beta + Journey Flow. The ease of downloading data and sharing it (Screenshots) is incredible. Session Replay's have been shown to be incredibly transformative for us - in terms of highlighting and sharing issues/experiences from Customers. **What do you dislike about Quantum Metric?** The loading speeds with Interactions Beta. I have found that when you try to load zones, it can take upwards of 30min to load data for a page with ~50 zones. This has resulted in a lot of late reporting from our side, which can present itself as an issue. **What problems is Quantum Metric solving and how is that benefiting you?** It is helping us identify user experience roadblocks, which benefits our overall CX and conversion. A lot of these findings were previously invisible. ### 22. Quantum Metric is a game changer! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Quantum Metric?** I like that I can setup Alerts to track failures for our new travel routes. I can pull the data to help resolve any issues during the booking journey. I also like the new Interaction feature. **What do you dislike about Quantum Metric?** I dislike that when searching for a session replay and the customer was using the mobile app the sessions are either non viewable or I simply can not locate the reply in QM. **What problems is Quantum Metric solving and how is that benefiting you?** Is allowing me to help our customers have a seamless journey when purchasing out products. I can view the data to rectify an issue prior to becoming a bigger problem. ### 23. Useful Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Loren F. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Quantum Metric?** Quantum Metric has helped me to understand how users are interacting with our site. It helps me to visualize how certain changes to our site may impact our customers. **What do you dislike about Quantum Metric?** Quantum Metric has a large amount of data at it's disposle. It can be difficult to know where to dig in first. **What problems is Quantum Metric solving and how is that benefiting you?** Understanding how customers are navigating the site ### 24. Takes a little time to learn - but very worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Quantum Metric?** The event tracking integration we have with Adobe is a game-changer. Everything we need to fully utilize QM was set up in a flash. **What do you dislike about Quantum Metric?** It takes time to learn the tool, but to be fair that goes for almost every (new) tool. With QM we found that some team members had trouble getting started and integrating it into their weekly workflow, but after creating dashboards we lowered the barrier of entry. **What problems is Quantum Metric solving and how is that benefiting you?** Getting us closer to the consumer. Session replays in conjunction with dashboards and quant data help us understand our users better, their friction points, and helps us identify potential optimalisations. ### 25. Customer Experience Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Quantum Metric?** QM is user friendly and great for analyzing customer experience/behavior. **What do you dislike about Quantum Metric?** So far, it's been helpful and looking into customer sessions, and have not found any dislike yet. **What problems is Quantum Metric solving and how is that benefiting you?** It pinpoints the roadblock customers experience in the website. ### 26. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** blake s. | Web service specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Quantum Metric?** I'm able to hear about an issue and either recreate it or pull up the reported replay and observe exactly what the issue is. Once discovered, leverage QM to quantify the issue for prioritization. **What do you dislike about Quantum Metric?** nothing comes to mind. only typing in this field because i have to **What problems is Quantum Metric solving and how is that benefiting you?** Intermittent issues. When guest report something and we are unable to recreate it, the session replay is proof that the issue is real. I could write a BOOK on the insights QM has provided our team. Number of occurrances when finding new bugs. Viewing the requests and responses of API calls in one tool instead of having to switch to another. User experience Reporting Alerts Dashboards ### 27. I love QM and it's insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm E. | Financial Coach, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Quantum Metric?** How intuitivie the segment creation is, and the ability to watch users sessions. **What do you dislike about Quantum Metric?** It can run really slow from time to time. **What problems is Quantum Metric solving and how is that benefiting you?** What are customers actually doing? What are the friction points? Are there any know defects? ### 28. QM pro's and con's **Rating:** 4.5/5.0 stars **Reviewed by:** santhosh k. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** • Gaining insights into customer engagement with our new features, such as assessing the impact of introducing 'Buy Now' capability on search. • Identifying customer pain points; for instance, we discovered 'Out of Stock' errors through QM analysis of 'Buy Now' clicks. • Clarifying ambiguous customer feedback from Medallia by directly observing user sessions. • Quantifying the scope of customer issues, and assessing their impact on conversion rates and revenue potential. The support from Kayla has been exceptional, during office hours and beyond, enabling me to harness many capabilities of the QM tool for better decision-making and driving business and customer outcomes. **What do you dislike about Quantum Metric?** * In some cases, software glitches results in not capturing certain user interaction on the site. **What problems is Quantum Metric solving and how is that benefiting you?** • Gaining insights into customer engagement with our new features, such as assessing the impact of introducing 'Buy Now' capability on search. • Identifying customer pain points; for instance, we discovered 'Out of Stock' errors through QM analysis of 'Buy Now' clicks. • Clarifying ambiguous customer feedback from Medallia by directly observing user sessions. • Quantifying the scope of customer issues, and assessing their impact on conversion rates and revenue potential. ### 29. Great for monitoring errors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Quantum Metric?** I like being able to filter by error type **What do you dislike about Quantum Metric?** Information can be dense. I'm still figuring out the easiest ways to find specific cases and synthesize information. **What problems is Quantum Metric solving and how is that benefiting you?** The frequency at which people go to certain pages, and to verify qualitative feedback we receive via other venues ### 30. Gives great insights, but set up is cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Vikas M. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Quantum Metric?** Product is not too technical. Anyone with a little bit of technical knowhow and understanding of data can set up the right reports, but if you want to get into complex data, you will need help. **What do you dislike about Quantum Metric?** Reports are not intuitive. Set up requires too much effort to build and validate the data **What problems is Quantum Metric solving and how is that benefiting you?** QM let's me analyze the CX matrix and help build and improve products in continuous manner. ### 31. Great tool for tracking the user journey **Rating:** 4.5/5.0 stars **Reviewed by:** Siva K. | Sr Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Quantum Metric?** Every details that helps to understand the user jouney were captured in the QM. And its much helpful for the issue to analyze and coodiante with users for better understanding on the given problem. **What do you dislike about Quantum Metric?** Still there are few issue where all the events are not trackig, and having addtional code logic to capture all perticualr details. Fututre version might cover up these issues. **What problems is Quantum Metric solving and how is that benefiting you?** Debugging any issues customers are reporting. And properly understand the problem. ### 32. Great platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Quantum Metric?** Easy to access all the metrics and create new reports **What do you dislike about Quantum Metric?** Sometimes get lost in the user interface **What problems is Quantum Metric solving and how is that benefiting you?** Tracking drop outs in the customer journeys ### 33. Awesome tool for seeing what customers are doing on site **Rating:** 5.0/5.0 stars **Reviewed by:** Holly R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** Watching replays to see customer interaction. We had a situation where traffic was inflated due to prefetched marketing tactics. We were able to use QM to see if people actually landed on our websites vs viewing a prefetched version of our website. **What do you dislike about Quantum Metric?** Would be awesome if replays didn't expire **What problems is Quantum Metric solving and how is that benefiting you?** deciphering true web traffic and what customers are doing on the page....where customers are having pain points ### 34. Opportunities for improvement but overall a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Quantum Metric?** It's ability to conduct behavioral analysis. Errors, Events, and Replays provide a solid foundation to our analysis and great insight into what the customers are seeing. **What do you dislike about Quantum Metric?** It's rigidity for Single Page Applications and our Android application. Loading data can be extremely slow. I also wish Journeys feature was a little easier to understand. **What problems is Quantum Metric solving and how is that benefiting you?** Being able to provide product teams top customer friction points within their application, and insight into which part of their application they can focus on. Being able to provide replays of the issue happening is also helpful when communicating the issue. ### 35. Brilliant Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Quantum Metric?** In my role as Customer Experience Analyst and Complaints Handler, Quantum Metric allows me to experience the product through the eyes of the Customer and understand their experience in ways I would not be able to otherwise. **What do you dislike about Quantum Metric?** Nothing. It is so user-friendly and easy to navigate **What problems is Quantum Metric solving and how is that benefiting you?** Understanding what is going on during the Customer Experience and allowing me to identify trends and problems ### 36. Quantum Metric is a game changer for troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin J. | Senior Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Quantum Metric?** The ability to have insight into how the customer is using our website and any friction points they are experiencing along the way. **What do you dislike about Quantum Metric?** There are some areas that can't be uncovered that makes it somewhat difficult to then troubleshoot **What problems is Quantum Metric solving and how is that benefiting you?** The ability to review a customers session when they fill out our survey with usability complaints. ### 37. QM **Rating:** 2.5/5.0 stars **Reviewed by:** Jackie D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** Ability to see a first hand experience of a user on the site. **What do you dislike about Quantum Metric?** When trying to get a visual, it often does not load the full picture. Interactions could use improvement. I want to see a still screen, but it usually shows me a screen mid-movement -so a navigation bar might be blocking half the view of the page I want if the user happened to hover over it at some point. **What problems is Quantum Metric solving and how is that benefiting you?** Understanding how users interact with content on our site ### 38. Crucial Tool for Ecommerce Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** Everything. From session replays to metrics to setting performance alerts, to their new FelixAI assistant. Quantum Metrics is an everyday tool for our team. Quantum Metrics has clear visual dashboards and such an easy navigation throughout their platform. **What do you dislike about Quantum Metric?** I honestly cannot think of anything, love everything about Quantum Metrics. **What problems is Quantum Metric solving and how is that benefiting you?** Where rageclicks are happening, user patterns when there is falloff in the journey, amount of interactions certain elements get across the site, Customer Service servalence, alert tracking, overall site performance, and more! ### 39. it helps to understand user history and helps to debug the incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Quantum Metric?** it helps to understand user history and helps to debug the incidents **What do you dislike about Quantum Metric?** sometime I have observed that two user session are linked together with the same application id **What problems is Quantum Metric solving and how is that benefiting you?** help in deubgging the production and uat issues ### 40. Quick and easy to research transactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** the quality of the video that shows the step by step done in OPUS. Easy to go in and out of transactions. how to share the video and where to start the transaction. **What do you dislike about Quantum Metric?** the timelines sometimes to line up and have to expaned the search field to see the full video of transaction, not the end of the world. **What problems is Quantum Metric solving and how is that benefiting you?** As a specialist in asset protection, we have to review cases and find factual data to support the findings. Being able to see the step by step to see what the employee did to better understand the process they went through. Having the ablility, to review both the account and the employees interactions have been very helpful ### 41. Great User Support/Analysis/Troubleshooting tool **Rating:** 5.0/5.0 stars **Reviewed by:** ali g. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Quantum Metric?** Customer support, tracking support, dashboard support, investigation support. **What do you dislike about Quantum Metric?** Not enough time to leverage all the insights. Need a QM Researcher in-house :) **What problems is Quantum Metric solving and how is that benefiting you?** Fraud detection, customer facing shopping barriers causing detriment to revenue. ### 42. Love the dashboards, insight on specific journeys and replays so you understand customer friction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Quantum Metric?** The flexibility of the tool, how easy you can search for data and then use the tool functionality to understand **What do you dislike about Quantum Metric?** Can be confusing when you do or don't have a segment builder open **What problems is Quantum Metric solving and how is that benefiting you?** Reducing customer friction in journeys ### 43. Extremely useful tool with great support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Quantum Metric?** How customizable it is to capture details about customer interactions on our web sites. **What do you dislike about Quantum Metric?** How hard it is to integrate with our other tools and systems. **What problems is Quantum Metric solving and how is that benefiting you?** Allows business teams to see what our customers are seeing. Helps use formulate new designs, find friction points, and conduct troubleshooting of customer issues. ### 44. Digital Analytics Powerhouse with fantastic customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl H. | Digital Analytics Principal, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Quantum Metric?** QM is the Ferrari of digital analytics, complete with top notch staff who take time to understand your business to help you extract value. Although it's undoubtedly suited for Retailers with a conversion moment, publishers and subscription services and other industries can find value in usage tracking, investigative error detection, A/B design testing and compliance monitoring. There is nothing we haven't been able to build metrics for by way of designing 'events' to fire on design feature appearances or moments of interaction, and using advanced and detailed logic in Beta Dashboards to build customized numerators and denominators in highly specialized metrics based off of those events. Compared to other competitors, the logic and granularity of the things we are able to monitor and track is incomparable because of the level of customization the QM team can devote, their dedicated approach to understanding your business, and the logic available to track things on an individual, session, or page hit basis. I love the Visible app - being able to quickly see heatmaps and scroll depths from your site itself, and being able to see detailed journeys and funnels that you can customize not just based on URL visitation but any interaction moment you choose, including presence of error messages for example. Did I mention already that the QM staff are unparalleled? Cam in particular has been a wonderful proactive and invaluable asset in his knowledge of our company in designing the events we need to track new design features, and we appreciate proactive error and design suggestion improvements from Lake. **What do you dislike about Quantum Metric?** For those that rely on digital analytics vendors for customer tracking and reporting purposes, I would like to see a Googlesheets integration so dashboards can be downloaded and deliverables built from them. For others, the dashboards and historical charted metrics are enough. QM permits analytics from a visitor, session or page hit basis but is based on a session model (where a session is a visit to your site, and times out after 30 mins of inactivity) which gives great frequency indications, but their upcoming work to make the visitor metrics more front and center will be welcome to our needs. I am also very excited about sequential eventing: being able to design metrics around not just those who did A, B and C, but those who did A followed by B followed by C which will be extremely helpful in getting us monitor and design digital frictionless journeys. I would recommend a dedicated member of staff to get the most out of your contract with QM. The learning curve can be steep to get to the level of self sufficiency, but the climb is worth it - you can literally measure anything you want. **What problems is Quantum Metric solving and how is that benefiting you?** - Compliance Monitoring - Error Detection: we are able to see moments of frustration in Replays and see what on the page may be causing it - Design Improvement: we are able to compare before and after design changes, and monitor A/B tests to qualtify improvements - Customer Segment Behavior tracking: We are able to track key detailed customer behaviours and monitor key journeys to get early warning signs of waning interest - Seasonal customer behavior pattern tracking: We are able to track seasonal differences and plan ahead to counter them ### 45. Great Tool, Even Greater People **Rating:** 5.0/5.0 stars **Reviewed by:** douglas h. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** What I like best about Quantum Metric is the people. Among the ways I could describe how great they are, I'd like to highlight their problem solving skills. They're a "yes and" team. No matter the use case, the QM team develops solutions that deliver insights to the business. **What do you dislike about Quantum Metric?** Among QM's opportunties, the tool could improve how it displays the interactions experience. The experience feels less exact or uniform than I'd want. But this is not a huge deal, because the same insights can be recieved through a different method. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric delivers insights that allows the business to quantify how the the web expereience impacts sales. These insights allow the business to find the biggest frictions in the funnel and prioritize. It allows the business to conduct pre/post analysis on changes made to the site. It allows the business to understand and compare shopper segments. It provides the business concrete examples of sessions for troubleshooting. QM delviers insights on pricing, copy, conversion, cart size, session time, and SO MUCH more. ### 46. Easy to begin gaining insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** Quantum Metric doesn't require advanced training to begin getting information about what users are doing on my site. **What do you dislike about Quantum Metric?** Segmentation and building reports are often less than intuitive and require more work than I would like. Integration with other analytics tools could be better. **What problems is Quantum Metric solving and how is that benefiting you?** APIs that failed and frustration points for customers. ### 47. Great CX tool with decent analytics and amazing support **Rating:** 4.5/5.0 stars **Reviewed by:** Julian S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** Product - The session replay and event capture helps us easily identify friction in the user's experience. By default, QM captures almost everything happening in the DOM and has pre-built events to identify user issues, meaning we don't have to test, retest, and hope to replicate a user issue. QM has helped us improve conversion rates on marketing LPs. QM allowed us to pinpoint specific customer login issues coming in through the call center when other analytics tools could only point us in a general problem area. Support - We meet monthly with a three-person team from QM...our CSM, a product lead who helps us create reports and configure events, and our engineering lead who helps with some of the more technical issues. When we had internal barriers to ingesting clickstream data, our QM team went above and beyond to find a workaround. Our onboarding engineer helped us implement and configure QM very quickly and really helped smooth the learning curve. This isn't like many tools that leave you to wander online forums and tech docs looking for answers, though they do have a great online learning center and user community. **What do you dislike about Quantum Metric?** No major compaints about the session replay portion of the tool but the out-of-the-box reports can be sparse at times and we initially had issues with some of QM's custom reporting interface. You could only combine certain dimensions and metrics and the custom reporting interface crashed a lot. We gave QM feedback about our inital pain points and they responded by fixing certain features and adding many more. The reporting portion still has a ways to go, but I was impressed by how the engineering team really engaged with our feedback and has fixed a number of user pain points. **What problems is Quantum Metric solving and how is that benefiting you?** QM has helped us identify and fix technical issues leading to funnel abandonment, improving our overall conversion rates. It also helps our creative teams see which messages users respond to and how they use our site. ### 48. QM product/usage review **Rating:** 4.5/5.0 stars **Reviewed by:** Pritha A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** accurate view on what the customer experienced. Very easy search events. 1 year ' s data log. Any console js error will be captured. All the error events created are super helpful and more tracking events. We get instant help from the team on any clarifications. Especially @cameron couch - Appreciate all his help. **What do you dislike about Quantum Metric?** very few functionalities are slightly not do-able by new bees and it should be explinaed to them on how to build dashboards. one view for the visual metrics where we can apply a filter and see the drop off point, grab session ids for triage, journey/funnel detials and how it got converted. **What problems is Quantum Metric solving and how is that benefiting you?** data that doesnt exist after 14 days are effectively triaged using qm by our whole team. customer escalation and legal issues are being triaged using qm (even if its over a month) drop point details. journey funnel. ### 49. Sr. Manager, Digital Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Constantina V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Quantum Metric?** Quantum Metric is a very powerful tool that takes the guesswork out of understanding the customer experience. It allows us to actually see what the customer experienced when looking into an issue, and also allows us to identify optimization opportunities. **What do you dislike about Quantum Metric?** Areas for improvement is that it is not available in all of our customer flows and the PII blocking could get better so that we're only blocking words that are relevant to PII and not field descriptions or anything else that would allow us to understand the experience. **What problems is Quantum Metric solving and how is that benefiting you?** QM helps us differentiate between a defect, user error and optimization opportunities. We use replays to understand the customer journey and also use heat maps to understand where improvements can be made or where there is room for making the journey more straight forward for the end user. ### 50. I don't know where I would be without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Quantum Metric?** I believe the replays are the most usefull part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate! **What do you dislike about Quantum Metric?** I think the thing that I dislike the most is that the opportunities assume too much. Although they are good directionally, they are overinflated in the $$ we will gain by "fixing" this issue. I find myself constantly having to remind the people who access those opportunities that they need to take them as directional only. I wish they would be a little more accurate in the $$ associated with them. **What problems is Quantum Metric solving and how is that benefiting you?** QM us helping guide us in making better business decisions. Its also helping to be there and confirm that we have made the right updates to our user experience. ## Quantum Metric Discussions - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) - [next big things for the Website users](https://www.g2.com/discussions/next-big-things-for-the-website-users) - 1 upvote - [View Quantum Metric pricing details and edition comparison](https://www.g2.com/products/quantum-metric/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+13%3A50%3A44+-0500&secure%5Bsession_id%5D=3abbd305-2a1e-4339-9d7c-f315d7080116&secure%5Btoken%5D=3235006578c00d0e466ee44b7e4293600e35e8e137f0077876ff4308288c59e4&format=llm_user) ## Quantum Metric Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) ## Quantum Metric Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Quantum Metric Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (625 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,031 reviews)