# The Quantivate Platform Reviews **Vendor:** Ncontracts **Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 6 ## About The Quantivate Platform Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. ## The Quantivate Platform Pros & Cons **What users like:** - Users appreciate the **customization options** in The Quantivate Platform, making it easy to track complaints effectively. (1 reviews) - Users appreciate the **ease of use** of The Quantivate Platform, benefiting from its simple, friendly, and clear interface. (1 reviews) - Users appreciate the **intuitive design** of the Quantivate Platform, finding it simple and easy to navigate. (1 reviews) - Users praise the **navigation ease** of The Quantivate Platform, finding it friendly and simple to use effortlessly. (1 reviews) - Users value the **real-time tracking** of complaints, appreciating the simple and user-friendly interface it offers. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **slow loading** times on the homepage, which can be inconvenient during troubleshooting. (1 reviews) ## The Quantivate Platform Reviews ### 1. My experience of this particular software referred to as Quantivate Complaint Management **Rating:** 4.5/5.0 stars **Reviewed by:** Hideki M. | Digital Marketing Director , Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about The Quantivate Platform?** The area that I like most about this software is how it is designed it in a simple way and easy to navigate. As for me, the interface seems to be rather friendly and clear, and even if there are a lot of various options, it is easy to get lost and make no mistake. I also have enjoyed the option of setting the custom complaint categories and the tracking complaints in real-time. **What do you dislike about The Quantivate Platform?** On the other hand, what I find least preferable is that, at times, the homepage might take time to load, which may be inconvenient if I am, for instance, troubleshooting. However, this drawback is small when stood against all the benefits that the Quantivate Complaint Management comes with. **What problems is The Quantivate Platform solving and how is that benefiting you?** Concerning how it has assisted me in solving problems, let me mention it has been useful to address complaints/claims from our customers. It has enabled us to address each one of them more effectively and competently – which has helped to enhance our standing and , consequently, our customer satisfaction . If there is any entity out there seeking for a most likely the best complaint and claim management solution, I would not hesitate to recommend quantivate complaint management. A very good program which is easy to use with many beneficial functions that do count when dealing with customers. ### 2. Quantivate in Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph L. | Assistant customer support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about The Quantivate Platform?** Quantivate's reporting is awesome. I can pull up all sorts of data and see how we're doing at a glance. It makes it so much easier to track our progress. **What do you dislike about The Quantivate Platform?** I don't have any major complaints about Quantivate, but I do wish it integrated with some of our other systems a bit more seamlessly. **What problems is The Quantivate Platform solving and how is that benefiting you?** Escalations used to be a real pain, but Quantivate makes it easy to identify and manage high-priority cases. That means we can address serious issues quickly and prevent them from blowing up into bigger problems. ### 3. My experience **Rating:** 5.0/5.0 stars **Reviewed by:** Queen O. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about The Quantivate Platform?** Complaints with businesses has broaden and they are no longer limited to service staffs **What do you dislike about The Quantivate Platform?** Kind of complicated to understand. But is still okay! **What problems is The Quantivate Platform solving and how is that benefiting you?** Complaints will be easier moving forward ### 4. Very Common Sense Approach **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about The Quantivate Platform?** Integrates well with the common sense approach of assets, risks and controls followed by a typical risk assessment to build the BIA and formulate the plan. **What do you dislike about The Quantivate Platform?** Overall I can't really come up with anything specific, maybe if I was to be critical the interface to find components could be a bit more intuitive. **What problems is The Quantivate Platform solving and how is that benefiting you?** Development and maintenance of busiess recovery planning. ### 5. Customize-able **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about The Quantivate Platform?** I like the fact that it comes with a template, and that you can customize the platform for your own needs. **What do you dislike about The Quantivate Platform?** It took a while to get a grasp on how things interacted with each other. I wish that there were more color options. I also wish that some of the attributes were a bit more complaint with each other. **Recommendations to others considering The Quantivate Platform:** Make sure you do plenty of training. **What problems is The Quantivate Platform solving and how is that benefiting you?** Compliance needs. Audit needs. ### 6. Amazingly awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2019 **What do you like best about The Quantivate Platform?** I was pleased with the service in entirety!! **What do you dislike about The Quantivate Platform?** There wasn’t anything I didn’t like about it I was pleased **What problems is The Quantivate Platform solving and how is that benefiting you?** Customer service ## The Quantivate Platform Discussions - [What is Quantivate Complaint Management used for?](https://www.g2.com/discussions/what-is-quantivate-complaint-management-used-for) - [What is Quantivate GRC Software Suite used for?](https://www.g2.com/discussions/what-is-quantivate-grc-software-suite-used-for) - [What is Quantivate Business Continuity used for?](https://www.g2.com/discussions/what-is-quantivate-business-continuity-used-for) - [View The Quantivate Platform pricing details and edition comparison](https://www.g2.com/products/the-quantivate-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+05%3A52%3A04+-0500&secure%5Bsession_id%5D=e9f2d9b8-dd72-4bb6-bb4f-701a04c4f3b6&secure%5Btoken%5D=3fc2cf39d92e43a3b1d97d9fc37b16dd8adceb74f5f49a504bc3ed58992c7e3d&format=llm_user) ## The Quantivate Platform Features **Usability** - Supporting Documents **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Execution** - Crisis Management - Emergency Notifications - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Platform AI Features - Policy Management** - Reports - Workflow Management **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - Goals Monitoring **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Generative AI** - AI Text Generation - AI Text Summarization **Documentation - Audit Management** - Templates & Forms - Checklists **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top The Quantivate Platform Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,590 reviews) - [Sprinto](https://www.g2.com/products/sprinto-inc/reviews) - 4.8/5.0 (1,633 reviews) - [Optro](https://www.g2.com/products/optro/reviews) - 4.6/5.0 (1,584 reviews)