--- title: Qualtrics Employee Experience Reviews meta_title: 'Qualtrics Employee Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 462 reviews by the users' company size, role or industry to find out how Qualtrics Employee Experience works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 462 scale: '5' date_modified: '2026-08-09' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Qualtrics Employee Experience Reviews **Vendor:** Qualtrics **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 462 ## About Qualtrics Employee Experience Used by more than 3,500 brands worldwide, including 75% of the Fortune 500, Qualtrics XM for Employee Experience is the leading solution for transformative and modern employee experience management. Qualtrics delivers relevant, actionable and easy-to-understand insights to HR, senior leaders and people managers, enabling them to improve engagement, streamline talent planning, bolster productivity, boost retention, and drive innovation. Targeted, in-the-moment listening is drawn from every employee experience across the employee lifecycle that’s automatically synthesized to deliver easy to understand results, including personalized next steps for admins and people managers to take action. Qualtrics XM for Employee Experience is the only purpose-built system of action that considers the full employee journey by listening at every touchpoint and empowering leaders at all levels to understand the insights that matter most, so you can take the right actions at scale. Employee Engagement & Pulse Our industry-leading engagement solution is built on EX25, a science-backed measurement methodology that goes beyond basic engagement scores to capture the five KPIs proven to move business outcomes: Engagement, Inclusion, Intent to Stay, Well-Being, and Expectations. Developed from 32 million responses across 1,006 organizations, it comes with the world’s largest EX benchmark library –300+ items across 60 countries and 65 industries - so you're always validating against meaningful comparisons. Adjustable listening cadences (annual, bi-annual, quarterly) built-in mean you can meet your organization where it is without forcing an approach that drives survey fatigue. You can leverage our out-of-the-box methodology to get a program up and running in weeks, or create a completely customized program with the most flexible EX platform in the market. Move from listening to taking action at every level. Our bespoke manager results page delivers AI personalized recommendations based on each team's unique data—no analyst required—reducing analysis time by 10x+. Idea Boards let employees crowdsource and vote on improvements, while closed-loop communication tools show workers exactly what changed based on their input. Automated action planning workflows with progress tracking and reminders via Slack, Teams, and Workday ensures follow-through at scale. Employee Lifecycle Management Qualtrics connects listening to every critical moment of the employee journey, from candidate experience through onboarding and retention. Pre-built yet customizable programs automatically trigger feedback at key touchpoints, with ATS and HRIS integrations that eliminate manual setup and real-time workflow integrations (Slack, Teams) that let teams resolve issues as they surface. AI-powered text analytics surface sentiment and themes across open-ended feedback, so recruiting and HR teams can quickly diagnose what's driving candidate drop-off, onboarding gaps, or early attrition—without digging through raw data. Where Lifecycle Management goes further is in connecting the dots across the full employee journey. Cross-program analysis links lifecycle data to engagement and well-being scores, giving HR leaders a clear view of how key moments shape long-term retention. The drivers of attrition tool identifies which employee segments are at highest risk and surface statistically significant causes, including a flight risk simulator that lets you model the business impact of different interventions before you act. The result: retention strategies built on evidence, not intuition. 360 Development Feedback Create a powerful culture of development to close talent gaps and accelerate organizational performance with our 60 Development solution . By capturing personalized, data-driven and actionable insights, you empower employees at all levels to accelerate their careers, become better leaders, and improve their business impact. Furthermore, enterprise-level insights enable HR and L&D teams to understand where employee development efforts have had the greatest impact across the organization. Qualtrics XM Platform Qualtrics' Employee Experience platform is built with the highest enterprise security standards, includingFedRAMP authorization and GDPR/CCPA compliance. Our team includes 60+ AI and I/O scientists backed by $500M+ in R&D- security and purpose-built AI aren't afterthoughts—they're foundational. Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the core experiences of business—customer, employee, and market research—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Employee Experience Pros & Cons **What users like:** - Users find the **easy-to-use interface** of Qualtrics Employee Experience instrumental in streamlining data collection and analysis. (6 reviews) - Users find the **easy data collection and real-time insights** invaluable for effective decision-making and employee engagement. (4 reviews) - Users appreciate the **customizable dashboards** and **real-time insights** for effective data-driven decision-making in employee engagement. (4 reviews) - Users find the **real-time insights and easy interface** of Qualtrics Employee Experience extremely helpful for decision-making. (3 reviews) - Users praise the **exceptional customer support** of Qualtrics Employee Experience, making implementation and usage straightforward and efficient. (2 reviews) - Users value the **easy implementation** of Qualtrics Employee Experience, facilitating smooth staff management and support. (2 reviews) - Users highlight the **user-friendly interface** of Qualtrics, which significantly enhances employee engagement through effective data analysis. (2 reviews) - Implementation Ease (2 reviews) - Users find that Qualtrics Employee Experience provides **time-saving data collection** features that enhance overall efficiency across organizations. (2 reviews) - Users appreciate the **easy-to-use interface** of Qualtrics Employee Experience, enhancing data analysis and employee engagement. (2 reviews) **What users dislike:** - Users find the **difficult usability** of Qualtrics Employee Experience overwhelming, especially for those new to design and data analysis. (3 reviews) - Users find the **learning curve steep** , making it challenging to understand and teach others about the tool. (3 reviews) - Users find the **complex usability** of Qualtrics Employee Experience challenging, especially for newcomers navigating the survey system. (2 reviews) - Users find the **high costs** of Qualtrics Employee Experience to be burdensome, especially for smaller organizations. (2 reviews) - Users find Qualtrics Employee Experience to be **expensive** , particularly burdening smaller organizations with high costs. (2 reviews) - Users find the platform **not intuitive** , especially challenging for those unfamiliar with design and data analysis. (2 reviews) - Users find the **learning curve complex** for new users due to the numerous features in each survey. (1 reviews) - Dashboard Issues (1 reviews) - Difficult Customization (1 reviews) - Expensive Subscriptions (1 reviews) ## Qualtrics Employee Experience Reviews ### 1. Honestly the worst customer experience I’ve ever had **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Employee Experience?** We eventually found a solution and had multiple people supporting, after escalating to the CEO. **What do you dislike about Qualtrics Employee Experience?** The Qualtrics system had known bugs that were not fixed or shared with us as the customer. When it did not work properly and we got in touch, the customer service blamed us and never apologized. The system was sending hundreds of emails TO the wrong people, FROM the wrong person, and WITH the wrong information. They let us know there was no way to stop it unless we manually deleted them one at a time - with no info about which were the incorrect and correct emails. The amount of damage control our team was doing derailed an entire week of work. There was no sense of urgency on behalf of the Qualtrics support team for a problem which was keeping us working 24/7 and negatively impacting our brand. The lack of care, attention to detail, or support was shocking and I feel very confident we will be taking our business elsewhere, despite having worked with Qualtrics for many years. **Recommendations to others considering Qualtrics Employee Experience:** Look elsewhere. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** In our program, we have each Fellow use the Qualtrics assessment to self-assess and ask for feedback about various competencies related to their job. We focus on self awareness and this is a key tool to do so. ### 2. Not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Qualtrics Employee Experience?** Nothing! I did not like this software. **What do you dislike about Qualtrics Employee Experience?** Very cumbersome and not user friendly. I found myself having to google how to use this software. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Using to capture employee information anonymously. ## Qualtrics Employee Experience Discussions - [what is the best browser platform for creating surveys with qualtrix?](https://www.g2.com/discussions/what-is-the-best-browser-platform-for-creating-surveys-with-qualtrix) - 2 comments, 1 upvote - [how can i create personalised email on your site](https://www.g2.com/discussions/15952-how-can-i-create-personalised-email-on-your-site) - 1 comment, 1 upvote - [What is qualtrics experience management?](https://www.g2.com/discussions/what-is-qualtrics-experience-management) - 1 comment - [View Qualtrics Employee Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A17%3A50+-0500&secure%5Bsession_id%5D=76b818b1-86cb-43cf-86e5-b7d12fb7163b&secure%5Btoken%5D=f76a60f08213b956969ed1167b51c404c1719db5a1f6b4661b454c0dde7c64a5&format=llm_user) ## Qualtrics Employee Experience Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Feedback** - requesting feedback - continuous feedback - Anonymous Feedback **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates - Customizable Templates **Data** - Dashboard and Reporting - Historical Analysis - Activity Dashboard **Additional Functionality** - Customizable Templates - Question Library - Self Service Portal - Assessment Management - Skills Assessment - Employee Database - Employee Portal - Generative AI - Email Reminders - Rater Selection - Appraisal History - Survey/Poll Management - Customizable Branding - Employee Profiles - Performance Management - Customizable Questions - Reminders - Reporting/Analytics - Progress Tracking - AI Copilot - Dashboard - Third-Party Integrations - Self Assessment - Pulse Surveys - Feedback Management - Real-Time Data - Goal Setting/Tracking - Data Import/Export - API - Performance Review Management - Benchmarking - Individual Development Plans **Platform Additional Functionality** - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Qualtrics Employee Experience Alternatives - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.6/5.0 (3,955 reviews) - [15Five](https://www.g2.com/products/15five/reviews) - 4.6/5.0 (1,870 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,596 reviews)