# Best Experience Management Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform. Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience. Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback. Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Experience Management category, a product must: - Provide all the features of an enterprise feedback management solution - Connect with other repositories of data - Analyze and segment experience data across all points in the customer journey - Deliver relevant, real-time insights from feedback to relevant stakeholders - Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership - Facilitate closed-loop action items based on respondent sentiment ## Top Experience Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,997 reviews) | Multi-location reputation and review automation | "[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)" | | 2 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,404 reviews) | Centralized multi-location review and sentiment intelligence | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 3 | [QuestionPro](https://www.g2.com/products/questionpro/reviews) | 4.5/5.0 (1,133 reviews) | Multi-stakeholder feedback collection with branching analytics | "[User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics](https://www.g2.com/survey_responses/questionpro-review-12925750)" | | 4 | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5.0 (2,912 reviews) | End-to-end survey research with integrated analytics | "[Structured Feedback Insights with an Intuitive Survey Builder](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170)" | | 5 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Multi-location verbatim-to-action with closed-loop NPS | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 6 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-touchpoint VOC with closed-loop text analytics | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 7 | [Dynamics 365 Customer Voice](https://www.g2.com/products/dynamics-365-customer-voice/reviews) | 4.5/5.0 (17 reviews) | Microsoft-native triggered surveys with Power Automate workflows | "[Effortless Draft Creation, As Intuitive As Canva](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-12191599)" | | 8 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | Automated closed-loop NPS surveying with CRM triggers | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 9 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (382 reviews) | Automated post-closing review collection and syndication | "[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)" | | 10 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,587 reviews) | — | "[CZ Keeps Everything You Need at Your Fingertips](https://www.g2.com/survey_responses/churnzero-review-12972883)" | ## How Many Experience Management Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TheySaid (+0.5%) - Among all products in this category, TheySaid recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Experience Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,400+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Experience Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) - **Best Free Software:** [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) --- **Sponsored** ### Alchemer Survey Alchemer Survey is a professional survey platform that helps organizations collect feedback, analyze results, and turn insights into action across customer experience, employee engagement, and market research programs. Designed for teams that need more power and flexibility than basic survey tools — without the complexity of enterprise research platforms — Alchemer Survey scales from a single project to organization-wide feedback programs. What is Alchemer Survey used for? Alchemer Survey is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, market research studies, employee engagement surveys, product feedback loops, and academic or organizational research. It supports both one-off surveys and ongoing, multi-wave feedback programs across industries including technology, healthcare, education, financial services, and retail. Who is Alchemer Survey for? Alchemer Survey is built for researchers, CX professionals, HR teams, marketers, and product managers who need advanced survey logic and reporting without requiring dedicated IT or data science support. It serves organizations of all sizes — from small teams running targeted studies to enterprises managing global, multi-language feedback programs. Key capabilities: - Advanced survey building with branching logic, piping, randomization, and skip patterns — enabling highly tailored respondent experiences - Pre-built templates for common use cases alongside full custom-build options, so teams can launch fast or go deep - Omnichannel distribution via email, web, SMS, embedded links, QR codes, and social media — maximizing reach and response rates - Real-time reporting and analytics with live dashboards, response filtering, cross-tabulation, and exportable reports for easy stakeholder sharing - Multi-language support for global research programs, with role-based permissions to manage access and data governance at scale - Scalable architecture that grows with organizational needs — from a single survey to enterprise-wide feedback operations How does Alchemer Survey compare to other survey platforms? Alchemer Survey sits between simple tools like SurveyMonkey and Google Forms and enterprise platforms like Qualtrics. It offers research-grade features — advanced logic, robust reporting, and flexible distribution — at a price point and implementation complexity accessible to mid-market teams. Organizations that have outgrown basic tools but don't need (or want to pay for) a full enterprise suite consistently cite Alchemer Survey as a preferred alternative. Bottom line: Alchemer Survey gives organizations the tools to ask smarter questions, reach the right audiences, and act on what they learn — whether running a quick pulse survey or a comprehensive global research program. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-07-03T07%3A13%3A20Z&secure%5Bdisplayable_resource_id%5D=28&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=28&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1627&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management&secure%5Btoken%5D=6f1e13321c57f81661e11a51ca3b10a90dd2779623eae74742dd4d85ad1a6602&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-survey-g2-ppc%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Experience Management Software Products in 2026? ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,997 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye to be **easy to use and simple to navigate** , enhancing their experience with quick support and review management. - Users appreciate the **user-friendly interface** of Birdeye, making navigation and review management hassle-free. - Users find Birdeye's **review management features** invaluable for enhancing communication and boosting online reputation. - Users commend Birdeye for its **exceptional customer support** , facilitating smooth integration and effective client communication. - Users appreciate the **easy scheduling and communication** features of Birdeye, enhancing efficiency and user experience. **Cons:** - Users note the **missing features** in Birdeye, wishing for integrations like TikTok and other enhancements. - Users experience **slow UI performance and AI limitations** , expecting improvements for enhanced functionality and customer support. - Users find the **dashboard confusing** and face challenges with spam reviews, complicating their overall experience with Birdeye. - Users experience a **steep learning curve** with Birdeye's interface, requiring time to fully grasp its features. - Users note the **limited features** of Birdeye, expressing a desire for more inclusive options and enhancements. #### What Are Recent G2 Reviews of Birdeye? **"[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)"** **Rating:** 5.0/5.0 stars *— Brandon P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12013597) --- **"[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)"** **Rating:** 5.0/5.0 stars *— Ashley P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10004271) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 2. [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,404 **How Do G2 Users Rate Reputation?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Reputation?** - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** https://reputation.com/ - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation_Com (10,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1579888/ (707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Mid-Market, 29% Small-Business #### What Are Reputation's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Review Management (90 reviews) - Helpful (79 reviews) - Centralized Reviews (69 reviews) - Reputation Management (62 reviews) **Cons:** - Improvement Needed (25 reviews) - Reporting Issues (21 reviews) - Review Management (21 reviews) - Missing Features (18 reviews) - Scoring Issues (17 reviews) ### What Do G2 Reviewers Say About Reputation? *AI-generated summary from verified user reviews* **Pros:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. **Cons:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. #### What Are Recent G2 Reviews of Reputation? **"[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)"** **Rating:** 4.0/5.0 stars *— Danny M.* [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) --- **"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"** **Rating:** 4.0/5.0 stars *— Giovanni A.* [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) --- #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### 3. [QuestionPro](https://www.g2.com/products/questionpro/reviews) QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful and easy-to-use software provides an integrated suite of tools for creating, distributing, and analyzing online surveys, polls, tests, and quizzes to perform both quantitative and qualitative analysis. Leverage AI-powered tools like QxBot to build surveys conversationally or choose from over 50 advanced question types and 350+ survey templates. Our platform features robust point-and-click logic, including branching, piping, and randomization, to create sophisticated research flows. Reach respondents anywhere through multi-channel distribution via email, SMS, QR code, social media, and our offline mobile app. Analyze results in real-time dashboards and utilize a suite of analytical tools including crosstabs, AI-powered sentiment analysis, and TURF analysis. QuestionPro offers tailored solutions to fit every research need: Essentials: Perfect for students, individuals, and small teams, the Essentials account offers a powerful free-for-life platform for quick research projects and data collection. It's the most feature-rich free survey account in the industry. Advanced & Teams: Designed for SMBs, consultants, and professionals, the Advanced and Teams licenses unlock more powerful features, branding capabilities, and collaboration tools to transform raw data into the actionable insights that improve business outcomes. Research Suite: For enterprises and professional market researchers, the Research Suite is an industry-leading set of tools designed to solve the most complex research challenges. This suite includes specialized analytics like Conjoint and MaxDiff , an integrated global audience panel , an AI-powered insights repository , and the option to access end-to-end market research services from our expert team. Built for the enterprise, we ensure top-tier data security and privacy with compliance across global standards, including GDPR, ISO 27001:2022, HIPAA, CCPA, and SOC 2. Seamlessly integrate with key business systems like Salesforce, HubSpot, and Tableau, or connect to hundreds of apps via Zapier. With our 24/7 global customer support, you have a dedicated partner to ensure your projects succeed. Join millions of users and see why organizations like BMW, Fujitsu, and the American Cancer Society trust QuestionPro for their insights needs. Get started today with our Essentials account. It's free forever and no credit card is required. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,133 **How Do G2 Users Rate QuestionPro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.6/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind QuestionPro?** - **Seller:** [QuestionPro](https://www.g2.com/sellers/questionpro-e7e208d7-85c1-4b51-8202-7d5f10958265) - **Year Founded:** 2005 - **HQ Location:** Austin , Texas - **Twitter:** @questionpro (13,094 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3035857/ (532 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Executive Director, Student - **Top Industries:** Non-Profit Organization Management, Higher Education - **Company Size:** 60% Small-Business, 23% Mid-Market #### What Are QuestionPro's Pros and Cons? **Pros:** - Ease of Use (303 reviews) - Helpful (128 reviews) - Intuitive (112 reviews) - Customer Support (86 reviews) - Ease of Creation (86 reviews) **Cons:** - Survey Issues (77 reviews) - Learning Curve (51 reviews) - Expensive (32 reviews) - Limited Customization (29 reviews) - Not Intuitive (26 reviews) ### What Do G2 Reviewers Say About QuestionPro? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of QuestionPro, praising its intuitive design and user-friendly features. - Users value the **exceptional customer service** of QuestionPro, enhancing their experience and facilitating effective survey management. - Users appreciate the **intuitive design** of QuestionPro, making it accessible and easy to use for everyone. - Users value the **exceptional customer support** of QuestionPro, highlighting its responsiveness and helpfulness throughout their experience. - Users appreciate the **ease of creation** with QuestionPro, allowing fast and user-friendly survey design. **Cons:** - Users feel the **limited number of available surveys** hinders the overall effectiveness and utility of QuestionPro. - Users find the **learning curve steep** , requiring time to master advanced features and navigate the interface. - Users express concern over **QuestionPro's high pricing** and unexpected increases, leading to unnecessary financial strain. - Users find **limited customization** options in QuestionPro, hindering the ability to create attractive surveys and emails. - Users find the platform's **interface not intuitive** , leading to confusion during navigation and feature usage. #### What Are Recent G2 Reviews of QuestionPro? **"[User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics](https://www.g2.com/survey_responses/questionpro-review-12925750)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/questionpro-review-12925750) --- **"[Friendly and easy-to-use interface](https://www.g2.com/survey_responses/questionpro-review-12915607)"** **Rating:** 4.5/5.0 stars *— Humberto R.* [Read full review](https://www.g2.com/survey_responses/questionpro-review-12915607) --- #### What Are G2 Users Discussing About QuestionPro? - [What is QuestionPro used for?](https://www.g2.com/discussions/what-is-questionpro-used-for) - 1 comment ### 4. [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) Decision-grade insights at business speed. The AI-native research platform where research becomes the thing every decision runs through — not the thing every decision waits for. Most organizations are making high-stakes decisions — product launches, market entry, pricing, campaigns — without the market intelligence to back them up. Not because teams lack expertise, but because the tools and timelines they're working with were built for a slower era, and business decisions can't wait. • Eight to twelve weeks from question to answer. • Five to seven disconnected vendors per study. • Insights that arrive after the decision has already been made. • Business teams route around research — using unvalidated generic AI tools. Qualtrics Market Research replaces that infrastructure. We're the only platform where research expertise, validated methodology, and AI are natively embedded, not bolted on — built on 20+ years of experience insights and trained on millions of proprietary and unique market research survey responses that generic AI tools can’t replicate. Research platform, human and synthetic panels, advanced methodology, and AI-powered synthesis — integrated natively, not stitched together. And uniquely: research sits in the same system as CX and EX data, closing the loop between insight and measurable business outcomes in a way no agency or point solution can. The result: research shifts from scarcity to abundance. • Decision-grade insights in 24–48 hours instead of 6–8 weeks. • Research costs cut 50–85%. • Insights compound into institutional knowledge instead of disappearing into slide decks. • Research becomes the thing every business decision runs through. Customers see the difference quickly. • Gabb cut time-to-insight from 7 days to 4 hours and runs research at 50% lower cost. • Navy Federal Credit Union delivers strategic research in under 4 hours versus 5 days. • Workday generated 1,700 product improvement ideas in 3 months. • Booking.com cut fielding costs 50% with synthetic panels. • Victoria's Secret runs 200%+ more research projects on the same team. • Across deployments, Nucleus Research finds an average 100% ROI with 1.5-year payback. Qualtrics is also named a Strong Performer in The Forrester Wave™ for Experience Research Platforms (https://www.qualtrics.com/ebooks-guides/experience-research-wave-report/). \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Why teams choose Qualtrics Market Research 1) Research platform + research expertise + research-grade AI — purpose-built to work together Most platforms give you survey software. Qualtrics gives you a research system. 20+ years of market research expertise embedded in the platform itself. AI trained on real market research data, not internet scraping. Panel access, study design, advanced analytics, and synthesis — integrated natively, not stitched together through APIs. And when you need to connect to your BI tools (Tableau, Power BI, Looker) or bring in specialized panels, Qualtrics is built to integrate, not replace. Agencies have the expertise but not the platform. DIY tools have the platform but not the expertise. Generic AI moves fast but has no research foundation. Qualtrics is the only option where all three exist natively — and plays well with the rest of your stack. 2) The only ecosystem that connects research to CX, EX, and operational data Research sits in the same system as the experience data your organization already collects — CX satisfaction scores, EX engagement metrics, operational performance data. Research questions can be triggered by what's happening in your programs. Findings can be validated against real business outcomes. You can prove research ROI by connecting insights to measurable results. No agency, no specialized MR platform, and no AI tool offers this natively — and it cannot be replicated by stitching tools together. This closes the loop between insight and outcome in a way no one else can. 3) Governance that scales research without diluting it The risk of research democratization is confident conclusions built on flawed inputs — more teams running studies, fewer with methodology expertise to run them well. Qualtrics is the only platform with built-in guardrails that prevent flawed studies from being fielded, a published validation framework for synthetic data that survives stakeholder scrutiny, and centralized visibility that lets research leaders see and govern everything running across the organization. Fast and governed. Scaled and rigorous. That combination doesn't exist anywhere else. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ What you can do with Qualtrics Market Research Move from project to platform. Research becomes always-on infrastructure, not a request queue. Continuous tracking, always-available findings, and AI that surfaces what teams already know before they ask. Every study compounds in Research Hub — the 10th study on a topic makes the 1st study more valuable, not obsolete. Research Agent lets any team member get validated answers without a trained researcher in the room — so research scales beyond the research team without creating governance risk. Get decision-grade insights without the agency wait. Deliver insights in 24–48 hours instead of 6–8 weeks — so findings arrive before the decision, not after it. Synthetic panels compress directional research from weeks to hours at 50% lower cost. Apply advanced methodology (Conjoint with HB analysis, MaxDiff with TURF, Van Westendorp, Gabor-Granger) without an agency — built into the platform so the economics of high-quality research change permanently. AI handles transcript coding, theme detection, and summary generation, so researchers spend their time on interpretation, not mechanics. Govern research as it scales. Built-in methodology guardrails prevent flawed studies from being fielded — Research Agent (early access) enforces best practices at the point of study creation, not after results come back. Federated permissions and branded templates let every team operate within shared quality standards. Audit trails, AI transparency, and a published synthetic validation framework (Generalization, Data Shape, Diversity, Transferability) provide the provenance enterprise stakeholders will ask about. SOC 2, GDPR, HITRUST, ISO 27001, and FedRAMP round out the compliance posture procurement teams already know how to approve. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Qualtrics Market Research capabilities • Research hub — AI-powered search and synthesis across every study, including external documents; cross-study intelligence surfaces patterns automatically • Advanced survey tools — Drag-and-drop survey builder, advanced logic, quota management, support for 100+ question types, and PhD-backed templates • Research agent (early access) — AI-guided study scoping for Conjoint and MaxDiff, questionnaire drafting, plain-language Q&A against your accumulated research library • Synthetic panels — Launch studies instantly to pre-test survey designs, screen dozens of ideas, explore new populations, or extend first-wave findings with simulated row-level responses from research- grade AI that replicate real-world audience patterns • Integrated human panels — reach 200M+ vetted respondents across 200+ global markets through a curated network of 30+ panel partners, all accessible in the platform • UX research - Moderated and unmoderated user testing, card sorting and tree testing on the same platform as other market research capabilities. • Advanced methodology — Conjoint (CBC with HB analysis), MaxDiff with TURF, Van Westendorp PSM, Gabor-Granger, segmentation, brand tracking, concept testing • AI summary — automated transcript coding, theme detection, and highlight reel generation for qualitative work • Video & audio analysis — Analyzes thousands of open-text responses and automatically surfaces key themes, sentiment trends, and representative quotes with AI. • Conversational feedback — Uncover layers of valuable context with intelligent follow-up questions that dynamically adapts to customer input • ExpertReview — AI-driven survey quality and methodology checks at the point of design • Stats iQ + Text iQ — AI-powered statistical analysis and open-end text analytics CX + EX + MR integration — research connects natively to experience programs, the only platform that does • Prebuilt XM solutions — survey-in-a-box for brand tracking, concept testing, message testing, A&U, and UX research •Advanced analysis — Crosstabs and customizable reporting dashboards REST API, multi-channel distribution including email and SMS, WCAG 2.0 compliant • Enterprise governance — federated permissions, branded templates, audit trails, AI transparency, bias auditing • System integrations — Salesforce, Snowflake, Tableau, Power BI • Compliance — SOC 2, GDPR, HITRUST, ISO 27001, FedRAMP \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ - ABOUT QUALTRICS Qualtrics is the AI-powered experience and research platform organizations use to understand customers, employees, and markets — and act on what they learn. Across customer experience, employee experience, and market research, the Qualtrics platform combines proprietary AI, PhD-backed methodology, and the world's most flexible feedback technology to help teams design better products, deliver better experiences, and make better decisions, faster. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ - RELATED QUALTRICS PRODUCTS Qualtrics Customer Experience Hear every customer's voice, fix every broken experience, and increase loyalty and lifetime value. Combines an AI-powered listening engine, predictive intelligence, and closed-loop action capabilities so teams can move beyond measurement to drive change across the entire customer journey. https://www.g2.com/products/qualtrics-customer-experience/reviews Qualtrics Employee Experience Gather continuous feedback at every employee moment that matters and take action to improve engagement, talent planning, productivity, and innovation. Pairs AI-driven analytics and IO-psychology-based decision tools with guided manager action planning and real-time automated workflows. https://www.g2.com/products/qualtrics-employee-experience/reviews **Average Rating:** 4.4/5.0 **Total Reviews:** 2,912 **How Do G2 Users Rate Qualtrics Market Research?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Qualtrics Market Research?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Student, Research Assistant - **Top Industries:** Higher Education, Education Management - **Company Size:** 45% Enterprise, 33% Mid-Market #### What Are Qualtrics Market Research's Pros and Cons? **Pros:** - Ease of Use (295 reviews) - Survey Creation (246 reviews) - Features (109 reviews) - Intuitive (99 reviews) - Ease of Creation (82 reviews) **Cons:** - Survey Issues (79 reviews) - Survey Limitations (62 reviews) - Learning Curve (53 reviews) - Limited Customization (47 reviews) - Pricing Issues (47 reviews) ### What Do G2 Reviewers Say About Qualtrics Market Research? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Qualtrics, enjoying the self-service options to create and manage surveys effortlessly. - Users appreciate the **self-service survey creation** of Qualtrics, enjoying its flexibility and advanced features. - Users value the **versatility and scalability** of Qualtrics, enabling effective research across various industries and survey types. - Users value the **intuitive interface** of Qualtrics Market Research, making survey creation and data collection effortless. - Users find **the ease of creation** with Qualtrics invaluable for building and distributing surveys effortlessly. **Cons:** - Users find the **collaborative survey limitations** frustrating, complicating sharing and feedback processes during survey development. - Users note the **limited international survey capacity** of Qualtrics Market Research compared to other specialized firms. - Users find a **steep learning curve** with Qualtrics, making it intimidating for new or casual users. - Users find that the **limited customization** options hinder their experience and require excessive tweaking for surveys. - Users feel that **pricing issues** limit access to advanced features and can be high for some organizations. #### What Are Recent G2 Reviews of Qualtrics Market Research? **"[Structured Feedback Insights with an Intuitive Survey Builder](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170) --- **"[Very useful for Wellness Surveys, Feedback Collection and Research Work](https://www.g2.com/survey_responses/qualtrics-market-research-review-12806991)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/qualtrics-market-research-review-12806991) --- #### What Are G2 Users Discussing About Qualtrics Market Research? - [How are organizations utilizing Qualtrics CoreXM to gather and analyze customer experience data?](https://www.g2.com/discussions/how-are-organizations-utilizing-qualtrics-corexm-to-gather-and-analyze-customer-experience-data) - 1 comment - [What is Qualtrics CoreXM used for?](https://www.g2.com/discussions/what-is-qualtrics-corexm-used-for) - 2 comments, 2 upvotes - [Is qualtrics better than SurveyMonkey?](https://www.g2.com/discussions/is-qualtrics-better-than-surveymonkey) - 3 comments, 1 upvote - [What is qualtrics platform?](https://www.g2.com/discussions/what-is-qualtrics-platform) - 1 comment - [What is CoreXM?](https://www.g2.com/discussions/what-is-corexm) - 1 comment ### 5. [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. **Average Rating:** 4.6/5.0 **Total Reviews:** 492 **How Do G2 Users Rate Resonate CX?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Resonate CX?** - **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) - **Company Website:** https://www.resonate.cx/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, Australia - **Twitter:** @ResonateAU (214 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resonate-solutions/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Store Manager, Store manager - **Top Industries:** Retail, Education Management - **Company Size:** 35% Small-Business, 35% Enterprise #### What Are Resonate CX's Pros and Cons? **Pros:** - Ease of Use (114 reviews) - Helpful (106 reviews) - Feedback Management (97 reviews) - Customer Feedback (95 reviews) - Insights Generation (42 reviews) **Cons:** - Scoring System Issues (43 reviews) - Inadequate Feedback (29 reviews) - Reporting Issues (20 reviews) - Survey Issues (19 reviews) - Not Intuitive (17 reviews) ### What Do G2 Reviewers Say About Resonate CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Resonate CX, simplifying reporting and enhancing customer experience management. - Users find Resonate CX to be a **helpful management tool** , enhancing team training and service experience insights. - Users value the **efficient feedback management** of Resonate CX, enhancing customer experience and reducing churn rates effectively. - Users find Resonate CX to be a **wonderful and empowering tool** for enhancing customer experience through actionable insights. - Users appreciate the **insights generation** of Resonate CX, gaining valuable data for improving their practices effectively. **Cons:** - Users face challenges with the **scoring system issues** , leading to inaccurate scores impacting their overall ratings. - Users face challenges with **inadequate feedback** due to delays and irrelevant responses impacting their experience. - Users face challenges with **false claims affecting NPS** and experience clunky stats that hinder effective issue reporting. - Users are frustrated by **survey issues** such as lack of visibility on opt-outs and limited comment requirements. - Users find the interface **not intuitive** , expressing challenges in navigation and understanding the information presented. #### What Are Recent G2 Reviews of Resonate CX? **"[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)"** **Rating:** 4.5/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-10777418) --- **"[Simple Interface, Powerful Dashboards That Deliver Business Clarity](https://www.g2.com/survey_responses/resonate-cx-review-13001971)"** **Rating:** 4.5/5.0 stars *— Adam H.* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-13001971) --- ### 6. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ **Average Rating:** 4.5/5.0 **Total Reviews:** 207 **How Do G2 Users Rate Medallia Customer Experience?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Medallia Customer Experience?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Company Website:** https://www.medallia.com/ - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,905 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Financial Services - **Company Size:** 64% Enterprise, 21% Mid-Market #### What Are Medallia Customer Experience's Pros and Cons? **Pros:** - Feedback Management (15 reviews) - Ease of Use (13 reviews) - Helpful (13 reviews) - Customer Support (10 reviews) - Insights Generation (10 reviews) **Cons:** - Steep Learning Curve (6 reviews) - AI Limitations (5 reviews) - Learning Curve (5 reviews) - Limitations (5 reviews) - Improvement Needed (4 reviews) ### What Do G2 Reviewers Say About Medallia Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users value the **closed loop feedback process** of Medallia Customer Experience, enhancing engagement at all organizational levels. - Users appreciate the **ease of use** of Medallia Customer Experience, highlighting its smooth setup and intuitive data analysis. - Users appreciate the **ease of use and thoughtful resources** in Medallia Customer Experience, enhancing data management and insights. - Users appreciate the **high touch client service** of Medallia, enhancing their experience and responsiveness to feedback. - Users value the **grounded insights and responsiveness** of Medallia Customer Experience, enhancing data democratization and stakeholder engagement. **Cons:** - Users face a **steep learning curve** with Medallia, struggling to navigate features and integrate data effectively. - Users feel Medallia's **AI limitations** hinder competitiveness and highlight the need for better onboarding in text analytics. - Users find the **learning curve challenging** , often feeling overwhelmed by the platform's many features and complexity. - Users often face **limitations in features** and complicated feedback flows, hindering timely insights and actions. - Users feel that **engagement reporting and onboarding processes** require improvements to enhance overall usability and effectiveness. #### What Are Recent G2 Reviews of Medallia Customer Experience? **"[A Powerful Platform to Centralize and Act on Customer Feedback](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)"** **Rating:** 5.0/5.0 stars *— Santiago G.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116) --- **"[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)"** **Rating:** 5.0/5.0 stars *— Shivraj P.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963) --- #### What Are G2 Users Discussing About Medallia Customer Experience? - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) ### 7. [Dynamics 365 Customer Voice](https://www.g2.com/products/dynamics-365-customer-voice/reviews) Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs. Distribute surveys via email, SMS, web links, QR codes, or embed them directly into web pages. - Real-Time Analytics and Dashboards: Monitor responses instantly and analyze key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to understand customer sentiment and trends. - Integration with Dynamics 365: Connect feedback directly to Dynamics 365 applications like Sales, Marketing, and Customer Service, enabling automated workflows and informed decision-making. - Customization and Branding: Personalize surveys with branching logic, multiple languages, and consistent branding to maintain a cohesive customer experience. - Scalability and Flexibility: Suitable for organizations of all sizes, Customer Voice scales with your business needs and feedback strategies. Primary Value and Solutions Provided: Dynamics 365 Customer Voice empowers organizations to proactively gather and act on customer feedback, leading to improved products, services, and overall customer satisfaction. By integrating feedback into existing business processes, it helps identify areas for improvement, enhances customer relationships, and drives business growth through informed, data-driven decisions. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Dynamics 365 Customer Voice?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Dynamics 365 Customer Voice?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Company Size:** 35% Small-Business, 35% Mid-Market #### What Are Dynamics 365 Customer Voice's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (2 reviews) **Cons:** - Delayed Services (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About Dynamics 365 Customer Voice? *AI-generated summary from verified user reviews* **Pros:** - Users find Dynamics 365 Customer Voice **extremely easy to use** , likening its intuitive design to Canva's simplicity. - Users find the **intuitive design** of Dynamics 365 Customer Voice makes creating surveys quick and effortless. **Cons:** - Users experience **delayed services** as analytics gathering takes time, impacting timely decision-making. - Users find **the NPS calculation challenging** , with potential vagueness affecting the accuracy of results. #### What Are Recent G2 Reviews of Dynamics 365 Customer Voice? **"[D365 Customer Voice - good product](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-11685878)"** **Rating:** 4.5/5.0 stars *— Yadwinder H.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-11685878) --- **"[Effortless Draft Creation, As Intuitive As Canva](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-12191599)"** **Rating:** 5.0/5.0 stars *— Yashpreet M.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-12191599) --- #### What Are G2 Users Discussing About Dynamics 365 Customer Voice? - [What is Dynamics 365 Customer Voice used for?](https://www.g2.com/discussions/what-is-dynamics-365-customer-voice-used-for) ### 8. [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 **How Do G2 Users Rate AskNicely?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.5/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind AskNicely?** - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** https://www.asknicely.com/ - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely (2,316 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ask-nicely/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 43% Small-Business #### What Are AskNicely's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Support (22 reviews) - Customer Feedback (16 reviews) - Helpful (14 reviews) - Easy Setup (11 reviews) **Cons:** - Difficult Reporting (6 reviews) - Limited Customization (6 reviews) - Survey Limitations (6 reviews) - Integration Issues (3 reviews) - Manual Processes (3 reviews) ### What Do G2 Reviewers Say About AskNicely? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AskNicely, benefiting from its user-friendly setup and automated question generation. - Users praise AskNicely's **exceptional customer support** , highlighting the responsive and helpful nature of their team. - Users value the **fast and effective feedback collection** by AskNicely, enhancing transparency and customer satisfaction measurement. - Users commend the **exceptional support** from AskNicely, maximizing value through regular check-ins and quick resolution of queries. - Users enjoy the **easy setup** of AskNicely, appreciating quick data integration and helpful support throughout the process. **Cons:** - Users find **difficult reporting** in AskNicely, noting sluggishness and lack of CRM integration hampers efficiency. - Users feel the **limited customization** in AskNicely restricts effective feedback management and hinders user experience. - Users find **survey limitations** frustrating, particularly with deleting contacts and sending shout outs efficiently. - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. - Users find the **manual processes** tedious, especially when managing contacts and reporting data efficiently. #### What Are Recent G2 Reviews of AskNicely? **"[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)"** **Rating:** 5.0/5.0 stars *— Raymond C C.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) --- **"[Empowers Honest Feedback, Needs Better Shout-Out Simplicity](https://www.g2.com/survey_responses/asknicely-review-11868470)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-11868470) --- #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### 9. [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 382 **How Do G2 Users Rate Experience.com?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.1/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Experience.com?** - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** https://experience.com/ - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** https://www.linkedin.com/company/7790598/ (264 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Mid-Market, 31% Small-Business #### What Are Experience.com's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Customer Support (67 reviews) - Helpful (67 reviews) - Review Management (60 reviews) - Experience (49 reviews) **Cons:** - Linking Issues (15 reviews) - Connection Issues (9 reviews) - Integration Issues (9 reviews) - Social Media Integration (9 reviews) - Improvement Needed (8 reviews) ### What Do G2 Reviewers Say About Experience.com? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Experience.com, praising its user-friendly setup and intuitive interface. - Users commend the **exceptional customer support** of Experience.com, appreciating timely assistance and clear self-help resources. - Users appreciate the **user-friendly setup and customer service** of Experience.com, enhancing their review management experience. - Users value the **effortless review management** of Experience.com, streamlining customer feedback for enhanced operational efficiency. - Users value the **real customer experiences** on Experience.com, enhancing marketing and boosting confidence in business growth. **Cons:** - Users find the **linking issues** frustrating, preferring direct posting to other review sites instead of using Experience.com. - Users face **connection issues** , needing to frequently reconnect social media and Google business accounts, complicating usage. - Users face **integration issues** with Experience.com, finding it challenging to connect accounts and access features tailored for loan officers. - Users find the **social media integration cumbersome** , as it requires a business account for full functionality. - Users note that **improvements are needed** in connectivity and survey question relevance for a better experience. #### What Are Recent G2 Reviews of Experience.com? **"[Streamlined Social Media Connections, But ZIP Code Targeting needs work](https://www.g2.com/survey_responses/experience-com-review-12954559)"** **Rating:** 5.0/5.0 stars *— Scott M.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12954559) --- **"[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)"** **Rating:** 5.0/5.0 stars *— Jo Anne (Joey) F.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) --- #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### 10. [ChurnZero](https://www.g2.com/products/churnzero/reviews) ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,587 **How Do G2 Users Rate ChurnZero?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.4/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind ChurnZero?** - **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero) - **Company Website:** https://churnzero.com - **Year Founded:** 2015 - **HQ Location:** Washington, District of Columbia - **Twitter:** @churnzero (1,792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9475578/ (146 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are ChurnZero's Pros and Cons? **Pros:** - Ease of Use (139 reviews) - Helpful (95 reviews) - Automation (86 reviews) - Customer Support (78 reviews) - Efficiency (76 reviews) **Cons:** - Learning Curve (54 reviews) - Complexity (41 reviews) - Not Intuitive (39 reviews) - Missing Features (34 reviews) - Steep Learning Curve (33 reviews) ### What Do G2 Reviewers Say About ChurnZero? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ChurnZero, finding it intuitive and supported by helpful customer service. - Users appreciate the **helpfulness** of ChurnZero's features, making client engagement and management seamless and efficient. - Users value ChurnZero's **automation capabilities** , allowing streamlined workflows and improved efficiency in managing customer success. - Users value the **fantastic customer support** from ChurnZero, enhancing their experience and data management efficiency. - Users appreciate the **efficiency** of ChurnZero, which streamlines workflows and enhances customer data organization seamlessly. **Cons:** - Users note a **challenging learning curve** with ChurnZero, finding it time-consuming to master all features effectively. - Users find the **complexity** of ChurnZero frustrating, as it can be overwhelming and not very intuitive. - Users find ChurnZero to be **not intuitive** , requiring time and effort to navigate its numerous features effectively. - Users note that ChurnZero has **missing features** like auto-population for success plans, requiring manual input instead. - Users face a **steep learning curve** with ChurnZero, struggling to navigate its complex features and segmentation options. #### What Are Recent G2 Reviews of ChurnZero? **"[CZ Keeps Everything You Need at Your Fingertips](https://www.g2.com/survey_responses/churnzero-review-12972883)"** **Rating:** 5.0/5.0 stars *— Ashley B.* [Read full review](https://www.g2.com/survey_responses/churnzero-review-12972883) --- **"[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)"** **Rating:** 5.0/5.0 stars *— Simon H.* [Read full review](https://www.g2.com/survey_responses/churnzero-review-12781849) --- #### What Are G2 Users Discussing About ChurnZero? - [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment ### 11. [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 139 **How Do G2 Users Rate Feefo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Feefo?** - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** https://www.feefo.com/ - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo_Official (6,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/847730/ (128 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 51% Small-Business, 36% Mid-Market #### What Are Feefo's Pros and Cons? **Pros:** - Customer Support (59 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - User-Friendly (32 reviews) - Team Helpfulness (25 reviews) **Cons:** - Missing Features (9 reviews) - Poor Reporting (8 reviews) - Improvement Needed (7 reviews) - Limited Customization (6 reviews) - Report Complexity (6 reviews) ### What Do G2 Reviewers Say About Feefo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and thorough customer support** from Feefo, enhancing their experience and satisfaction significantly. - Users find Feefo to be **incredibly easy to use** , streamlining feedback collection and enhancing the overall experience. - Users commend the **helpful staff** at Feefo, who provide proactive support and facilitate smooth navigation of the platform. - Users appreciate the **easy-to-use platform** of Feefo, which simplifies gathering and managing customer feedback effectively. - Users commend the **helpfulness of the Feefo team** , appreciating their proactive support and attentive service. **Cons:** - Users find the **missing features** in Feefo, such as limited analytics and branding options, hinder their experience. - Users find **poor reporting** features complicated, needing more customization and quicker access to essential data. - Users feel the **improvement is needed** in AI functionality and support, leading to a less efficient experience. - Users desire **more customization options** for forms, analytics, and branding, seeking greater flexibility in their experience. - Users find the **report complexity** of Feefo limiting, despite improvements, affecting the ease of managing reviews. #### What Are Recent G2 Reviews of Feefo? **"[Trusted, user-friendly review platform that supports business growth](https://www.g2.com/survey_responses/feefo-review-13051572)"** **Rating:** 5.0/5.0 stars *— Tamsin D.* [Read full review](https://www.g2.com/survey_responses/feefo-review-13051572) --- **"[Continue excellent experience with a long-time trusted platform partner](https://www.g2.com/survey_responses/feefo-review-11506495)"** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/feefo-review-11506495) --- #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### 12. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **How Do G2 Users Rate Qualtrics Customer Experience?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Qualtrics Customer Experience?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Data Analyst, Community Manager - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Enterprise, 36% Mid-Market #### What Are Qualtrics Customer Experience's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Analytics (14 reviews) - Helpful (13 reviews) - Feedback Management (9 reviews) - Insights Generation (9 reviews) **Cons:** - Complexity (7 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Not Intuitive (7 reviews) - Expensive (6 reviews) ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Qualtrics, making it accessible for even novices in customer experience management. - Users value the **strong analytics and reporting capabilities** of Qualtrics, enabling effective insights into customer experiences. - Users find Qualtrics Customer Experience **extremely helpful** for gaining insights and improving customer satisfaction and retention. - Users value the **feedback management capabilities** of Qualtrics Customer Experience for enhancing customer understanding and decision-making. - Users value the **deep insights generation** of Qualtrics, enabling enhanced customer satisfaction and informed decision-making. **Cons:** - Users find the **complexity** of Qualtrics challenging, especially when seeking basic survey functionalities and quick setup. - Users find the **custom setup and Text iQ functionality lacking** , as they seek better performance in various languages. - Users find **limited customization** options in Qualtrics, which can complicate their experience and hinder effectiveness. - Users find the **complexity of the interface** challenging, especially for newcomers trying to set up workflows. - Users find the pricing for Qualtrics Customer Experience to be **expensive** , especially for smaller teams and organizations. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### 13. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,709 **How Do G2 Users Rate Gainsight Customer Success?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.9/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Gainsight Customer Success?** - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Company Website:** https://www.gainsight.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ (13,119 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,123 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 32% Enterprise #### What Are Gainsight Customer Success's Pros and Cons? **Pros:** - Ease of Use (302 reviews) - Centralized Information (158 reviews) - Health Monitoring (151 reviews) - Visibility (136 reviews) - Customer Support (118 reviews) **Cons:** - Complexity (76 reviews) - Limitations (75 reviews) - Steep Learning Curve (61 reviews) - Learning Curve (58 reviews) - Missing Features (57 reviews) ### What Do G2 Reviewers Say About Gainsight Customer Success? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Gainsight Customer Success, enhancing productivity and providing a clear overview of accounts. - Users value the **centralized customer data** in Gainsight, enhancing efficiency and teamwork for Customer Success Management. - Users value the **accuracy and visibility** of Gainsight's health monitoring, enhancing customer insights and performance tracking. - Gainsight provides **comprehensive visibility** into the customer journey, enhancing decision-making and improving customer success outcomes. - Users appreciate the **comprehensive visibility** Gainsight provides, enhancing decision-making for customer success and retention. **Cons:** - Users find the **complexity of setup and customization** in Gainsight challenging, requiring substantial time and effort to master. - Users find **information retrieval and email formatting challenging** in Gainsight, highlighting a steep learning curve and redundancy. - Users experience a **steep learning curve** with Gainsight, requiring significant time and support to fully utilize the system. - Users face a **steep learning curve** with Gainsight Customer Success, making setup and advanced functionalities challenging to grasp. - Users experience significant **missing features** in Gainsight, limiting their effectiveness and posing integration challenges. #### What Are Recent G2 Reviews of Gainsight Customer Success? **"[Gainsight Unifies Customer Health Data with Powerful Staircase Insights](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507)"** **Rating:** 5.0/5.0 stars *— Scott M.* [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507) --- **"[Always-Available Support That Finds a Solution](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699)"** **Rating:** 4.5/5.0 stars *— Octavio M.* [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699) --- #### What Are G2 Users Discussing About Gainsight Customer Success? - [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) - 2 comments - [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) - 2 comments - [Who are Gainsight competitors?](https://www.g2.com/discussions/who-are-gainsight-competitors) - [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) - 2 comments ### 14. [UserTesting](https://www.g2.com/products/usertesting/reviews) UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 **How Do G2 Users Rate UserTesting?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 6.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 6.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 6.8/10 (Category avg: 8.7/10) **Who Is the Company Behind UserTesting?** - **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting) - **Company Website:** https://www.usertesting.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @usertesting (42,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/564709/ (1,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Product Designer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Enterprise, 37% Mid-Market #### What Are UserTesting's Pros and Cons? **Pros:** - Ease of Use (90 reviews) - Helpful (70 reviews) - Time-saving (46 reviews) - Customer Support (37 reviews) - Features (35 reviews) **Cons:** - Missing Features (28 reviews) - Testing Difficulties (28 reviews) - Survey Issues (22 reviews) - Participant Management (21 reviews) - Expensive (20 reviews) ### What Do G2 Reviewers Say About UserTesting? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of UserTesting, enabling quick setup and efficient feedback collection for projects. - Users find UserTesting to be the **fastest way to conduct testing** , offering a quick and efficient process for results. - Users love the **time-saving efficiency** of UserTesting for quickly publishing prototypes and receiving feedback. - Users commend the **quick and responsive customer support** of UserTesting, enhancing their overall experience and satisfaction. - Users appreciate the **intuitive user interface** of UserTesting, making it easy to implement and utilize effectively. **Cons:** - Users find the **missing features** of UserTesting hinder accessibility and essential functionality for effective research. - Users face **testing difficulties** due to navigation issues and the convoluted session credit model complicating their experience. - Users are frustrated with **survey issues** that lead to unreliable test results and insufficient communication from support. - Users express concerns about **participant management issues** , including access limitations and inconsistent quality of feedback. - Users find UserTesting to be **expensive** , with high costs not justified by the product's value and support. #### What Are Recent G2 Reviews of UserTesting? **"[UserTesting Makes Gathering Genuine Feedback Fast and Simple](https://www.g2.com/survey_responses/usertesting-review-12927269)"** **Rating:** 4.5/5.0 stars *— Sambit Kumar B.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269) --- **"[Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights](https://www.g2.com/survey_responses/usertesting-review-12946786)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786) --- #### What Are G2 Users Discussing About UserTesting? - [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment - [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing) - [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### 15. [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate ClearlyRated?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind ClearlyRated?** - **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated) - **Company Website:** https://www.clearlyrated.com/ - **Year Founded:** 2003 - **HQ Location:** Portland, Oregon - **Twitter:** @ClearlyRated (1,630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18669814/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Staffing and Recruiting, Accounting - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are ClearlyRated's Pros and Cons? **Pros:** - Helpful (45 reviews) - Ease of Use (37 reviews) - Customer Support (29 reviews) - Customer Feedback (18 reviews) - Feedback Management (18 reviews) **Cons:** - Expensive (9 reviews) - Survey Limitations (7 reviews) - Limitations (6 reviews) - Improvement Needed (5 reviews) - Difficult Navigation (4 reviews) ### What Do G2 Reviewers Say About ClearlyRated? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of implementation** and insightful summaries from ClearlyRated, enhancing their ability to identify opportunities. - Users appreciate the **ease of use** of ClearlyRated, enjoying quick support and insightful survey data. - Users appreciate the **quick and effective customer support** from ClearlyRated, making implementation and feedback analysis seamless. - Users highlight the **efficient and structured feedback collection** provided by ClearlyRated, essential for ongoing improvements. - Users praise **ClearlyRated's feedback management** for its streamlined method of collecting valuable client insights effectively. **Cons:** - Users note that ClearlyRated can be **expensive** compared to other survey software options in the market. - Users express concerns over **limited response options** and issues with surveys landing in spam, hindering feedback effectiveness. - Users find the **information overwhelming** , struggling with navigation and limited editing options for surveys in ClearlyRated. - Users note that **considerable improvements are needed** in data analysis and feedback categorization for a better experience. - Users find the **difficult navigation** of ClearlyRated challenging, especially for newcomers trying to access key features. #### What Are Recent G2 Reviews of ClearlyRated? **"[Custom survey with great data analytics.](https://www.g2.com/survey_responses/clearlyrated-review-11050660)"** **Rating:** 4.5/5.0 stars *— Julia L.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) --- **"[Powerful Feedback, Easy Setup, Enhances Client Relations](https://www.g2.com/survey_responses/clearlyrated-review-12705325)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) --- #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### 16. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 57 **How Do G2 Users Rate ReputationStacker?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 56% Small-Business, 39% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ReputationStacker, finding setup simple and automation effective for collecting reviews. - Users praise the **ease of use and automation** of ReputationStacker, significantly boosting their review counts effortlessly. - Users value the **effortless online reputation management** with ReputationStacker, simplifying review generation and monitoring across locations. - Users love the **automation** of ReputationStacker, efficiently boosting their reviews without the hassle of manual requests. - Users appreciate the **easy setup** of ReputationStacker, enabling effortless automation for collecting more customer reviews. **Cons:** - Users face **connection issues** with other systems during setup, but onboarding support alleviates some difficulties. - Users find the **difficult learning curve** due to complex filtering options and lack of adequate documentation for guidance. - Users find the service **expensive** when exceeding their text message plan, leading to unexpected costs. - Users find the **filtering functionality complex** , requesting better documentation to navigate multiple filtering conditions easily. - Users find the **filtering limitations** confusing when combining multiple options, lacking sufficient documentation to assist them. #### What Are Recent G2 Reviews of ReputationStacker? **"[ReputationStacker Makes Reviews & Customer Feedback Easy to Manage Across the Enterprise](https://www.g2.com/survey_responses/reputationstacker-review-13057688)"** **Rating:** 5.0/5.0 stars *— Monica W.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13057688) --- **"[Intuitive Review Launchpad for Expanding Businesses Opening New Locations](https://www.g2.com/survey_responses/reputationstacker-review-12945670)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12945670) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 17. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind InMoment Experience Improvement (XI) Platform?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 18. [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 50 **How Do G2 Users Rate SMG - Service Management Group?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SMG - Service Management Group?** - **Seller:** [SMG - Service Management Group](https://www.g2.com/sellers/smg-service-management-group) - **Year Founded:** 1991 - **HQ Location:** Remote-First Organization , US - **LinkedIn® Page:** https://www.linkedin.com/company/21405/ (586 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** District Manager - **Top Industries:** Retail, Restaurants - **Company Size:** 52% Enterprise, 34% Mid-Market #### What Are SMG - Service Management Group's Pros and Cons? **Pros:** - Customer Focus (3 reviews) - Helpful (2 reviews) - Insights Generation (2 reviews) - Customer Insights (1 reviews) - Customer Support (1 reviews) **Cons:** - Delay Issues (1 reviews) - Time-Consumption (1 reviews) ### What Do G2 Reviewers Say About SMG - Service Management Group? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customer focus** of SMG, as the team understands and addresses unique business needs effectively. - Users value the **knowledgeable account team** that tailors insights and recommendations to enhance their survey program. - Users value the **expertise of the insights team** at SMG, appreciating their impactful analysis tailored to business needs. - Users value the **insightful analysis** provided by SMG's team, effectively addressing business needs and enhancing decision-making. - Users value the **dedicated customer support** that offers insightful recommendations to enhance their survey program's effectiveness. **Cons:** - Users find that **delay issues** in research projects hinder progress and efficiency in their work with SMG. - Users report that the **time-consumption** of research projects outside VOC work is a significant drawback. #### What Are Recent G2 Reviews of SMG - Service Management Group? **"[Valuable Partnership with SMG](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360)"** **Rating:** 4.5/5.0 stars *— Bo L.* [Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360) --- **"[Valued partnership](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664) --- #### What Are G2 Users Discussing About SMG - Service Management Group? - [What does service management group do?](https://www.g2.com/discussions/what-does-service-management-group-do) - [What does SMG stand for in customer service?](https://www.g2.com/discussions/what-does-smg-stand-for-in-customer-service) - [What is SMG services?](https://www.g2.com/discussions/what-is-smg-services) - [What is SMG software?](https://www.g2.com/discussions/what-is-smg-software) ### 19. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Bizrate Insights?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.6/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 53% Mid-Market, 24% Enterprise #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** and seamless feedback capture provided by Bizrate Insights. - Users value the **detailed customer feedback** from Bizrate Insights, which aids in improving their business effectively. - Users value the **ease of use** of Bizrate Insights, simplifying customer feedback tracking and reporting significantly. - Users value the **detailed feedback management** of Bizrate Insights, enabling continuous improvement based on customer reviews. - Users value the **actionable insights** provided by Bizrate Insights, enabling effective tracking of customer sentiment and performance improvement. **Cons:** - Users find **limitations in survey customization** and data access hindered by the platform's constraints, affecting their analytics experience. - Users express frustration with **survey design issues** and limitations that hinder the overall effectiveness of Bizrate Insights. - Users find **limited customization** in Bizrate Insights, particularly in survey elements and dashboard features, causing frustration. - Users find the **limited data analysis** in Bizrate Insights hinders deep insights into customer feedback and trends. - Users experience **missing features** , such as limited historical data and difficulties in analyzing complex customer journeys. #### What Are Recent G2 Reviews of Bizrate Insights? **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- ### 20. [Syndigo](https://www.g2.com/products/syndigo-syndigo/reviews) Syndigo is a leader in AI-first PXM, MDM, and PIM, empowering brands, retailers, and distributors to create winning product experiences. Syndigo offers the most extensive brand-retail network, the leading commerce data pool, and automated recommendations that incorporate user-generated content. With Syndigo’s solutions, companies can reach more customers, dynamically optimize shopping experiences, and achieve more control of their commerce with trusted data, software, and connections. Syndigo serves over 18,000 global enterprises in key sectors such as grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, energy, and healthcare. Learn more at www.syndigo.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 191 **How Do G2 Users Rate Syndigo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Syndigo?** - **Seller:** [Syndigo](https://www.g2.com/sellers/syndigo) - **Company Website:** https://www.syndigo.com - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @syndigoLLC (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28625135/ (1,728 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Retail - **Company Size:** 39% Mid-Market, 31% Small-Business #### What Are Syndigo's Pros and Cons? **Pros:** - Customer Support (28 reviews) - Ease of Use (28 reviews) - Helpful (18 reviews) - Quick Response (12 reviews) - Features (11 reviews) **Cons:** - Data Management Issues (13 reviews) - Learning Curve (9 reviews) - Poor Usability (9 reviews) - Complexity (8 reviews) - Not User-Friendly (8 reviews) ### What Do G2 Reviewers Say About Syndigo? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive and helpful customer support** from Syndigo, ensuring smooth operations and satisfaction. - Users find Syndigo to be **easy to use** , with an intuitive interface that streamlines product information management. - Users find Syndigo's **outstanding support** and intuitive interface immensely helpful for enhancing their grocery business efficiency. - Users commend Syndigo for its **quick response** times and efficient support, enhancing overall satisfaction and operational efficiency. - Users commend Syndigo for its **robust unified platform** , enhancing product management and operational efficiency across digital channels. **Cons:** - Users face **data management challenges** in Syndigo, particularly with updates, error notifications, and asset organization. - Users find the **learning curve steep** , with a confusing interface and a need for more resources and guidance. - Users struggle with **poor usability** , facing complications in reporting, asset identification, and navigation within Syndigo. - Users find the **complexity of the interface** overwhelming, making navigation and clarity difficult for efficient use. - Users find the **user interface confusing** , hindering quick navigation and ease of use for newcomers. #### What Are Recent G2 Reviews of Syndigo? **"[Easy-to-Use Portal with an Excellent Product Catalog and Responsive Support](https://www.g2.com/survey_responses/syndigo-review-12874556)"** **Rating:** 5.0/5.0 stars *— Brian T.* [Read full review](https://www.g2.com/survey_responses/syndigo-review-12874556) --- **"[Ecommerce Success fueled by Syndigo CES ](https://www.g2.com/survey_responses/syndigo-review-8850824)"** **Rating:** 5.0/5.0 stars *— Patrick L.* [Read full review](https://www.g2.com/survey_responses/syndigo-review-8850824) --- #### What Are G2 Users Discussing About Syndigo? - [What is Syndigo, The Active Content Engine used for?](https://www.g2.com/discussions/what-is-syndigo-the-active-content-engine-used-for) - 1 comment ### 21. [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 **How Do G2 Users Rate Emplifi?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.1/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Emplifi?** - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** https://www.linkedin.com/company/emplifi/ (547 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Mid-Market, 31% Enterprise #### What Are Emplifi's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Social Media Management (48 reviews) - Analytics (38 reviews) - Analytics Focus (34 reviews) - Features (23 reviews) **Cons:** - Missing Features (25 reviews) - Technical Issues (18 reviews) - Feature Limitations (15 reviews) - Improvement Needed (12 reviews) - Lack of Features (12 reviews) ### What Do G2 Reviewers Say About Emplifi? *AI-generated summary from verified user reviews* **Pros:** - Users find Emplifi's interface **intuitive and user-friendly** , making social media management efficient and adaptable. - Users find Emplifi to be a **user-friendly and intuitive social media management tool** that simplifies content scheduling and management. - Users value the **robust analytics capabilities** of Emplifi, enabling effective data analysis and insights for better decision-making. - Users value the **insightful analytics** from Emplifi, enabling effective data analysis and competitive benchmarking. - Users value the **intuitive and regularly updated features** of Emplifi, enhancing their social media marketing efficiency. **Cons:** - Users find the **missing features** in Emplifi limiting, especially regarding data download and functionality in the Inspiration tab. - Users report **technical issues** with Emplifi, particularly with analytics and filters on Instagram and TikTok. - Users find **feature limitations** in Emplifi, struggling with API constraints and lack of custom metrics options. - Users feel that **improvement is needed** in configurability and feature enhancements for a more efficient dashboard experience. - Users note a **lack of features** in Emplifi, particularly regarding analytics and custom metrics limitations. #### What Are Recent G2 Reviews of Emplifi? **"[Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless](https://www.g2.com/survey_responses/emplifi-review-12624587)"** **Rating:** 4.5/5.0 stars *— Mel H.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) --- **"[Evolving, User-Friendly Suite with Responsive Implementation Support](https://www.g2.com/survey_responses/emplifi-review-12580996)"** **Rating:** 4.5/5.0 stars *— John M. C.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) --- #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### 22. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate SurveySparrow?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.9/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind SurveySparrow?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Company Website:** https://surveysparrow.com/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (398 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 25% Mid-Market #### What Are SurveySparrow's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (17 reviews) - User Interface (17 reviews) - Features (16 reviews) - Intuitive (15 reviews) **Cons:** - Poor Reporting (11 reviews) - Difficult Reporting (10 reviews) - Limited Customization (10 reviews) - Limited Reporting (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SurveySparrow, enjoying quick setups and engaging, intuitive survey experiences. - Users find SurveySparrow **incredibly helpful** for conducting engaging surveys and enhancing customer satisfaction efficiently. - Users appreciate the **clean and engaging user interface** of SurveySparrow, which enhances survey creation and completion experiences. - Users love the **conversational interface** of SurveySparrow, enhancing engagement and providing an intuitive feedback collection experience. - Users love the **intuitive interface** of SurveySparrow, which simplifies survey creation and enhances engagement. **Cons:** - Users find the **reporting options limited** , making quick reviews and data exports inconvenient for daily use. - Users find **difficult reporting** with SurveySparrow, noting limited options and inconvenient setup for routine tasks. - Users find **limited customization** options frustrating, especially for advanced features and detailed reporting functionalities. - Users find the **reporting options limited** , lacking custom dashboards and advanced analytics for better insights. - Users note the **expensive pricing** for advanced features, making it challenging for enterprise-level use without higher-tier plans. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 23. [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry. **Average Rating:** 4.9/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Great Recruiters?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Great Recruiters?** - **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters) - **Year Founded:** 2017 - **HQ Location:** Troy, Michigan - **Twitter:** @great_recruiter (324 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/great-recruiters (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Technical Recruiter - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 48% Mid-Market, 47% Small-Business #### What Are Great Recruiters's Pros and Cons? **Pros:** - Helpful (16 reviews) - Feedback Management (15 reviews) - Feedback (11 reviews) - Ease of Use (10 reviews) - Recruitment Tools (10 reviews) **Cons:** - Verification Issues (4 reviews) - Missing Features (3 reviews) - Review Management (3 reviews) - Improvement Needed (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Great Recruiters? *AI-generated summary from verified user reviews* **Pros:** - Users find Great Recruiters **extremely helpful** for improving service and gaining real-time feedback from candidates. - Users value the **real-time feedback** from candidates, enhancing process improvements and boosting team morale significantly. - Users value the **real-time feedback** from candidates, enhancing the hiring process and morale within the team. - Users appreciate the **ease of use** of Great Recruiters, highlighting its user-friendly interface and helpful support team. - Users value the **real-time feedback collection** from Great Recruiters, enhancing client and candidate engagement effectively. **Cons:** - Users find **verification issues** frustrating, as unverified reviews can hinder achieving Top Rated status. - Users desire **missing features** like search capabilities and better integrations for enhanced recruitment processes. - Users find the **timing of review requests frustrating** , leading to inaccurate feedback and complicating the overall review process. - Users find the **timing of review requests problematic** , leading to inaccurate feedback and frustration during transitions. - Users find Great Recruiters **not intuitive** due to confusing review processes and poorly timed feedback requests. #### What Are Recent G2 Reviews of Great Recruiters? **"[A Game-Changer for Authentic Candidate Experience Feedback](https://www.g2.com/survey_responses/great-recruiters-review-12502759)"** **Rating:** 5.0/5.0 stars *— Heidi H.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759) --- **"[Effortless Feedback, Enhances Performance](https://www.g2.com/survey_responses/great-recruiters-review-12671998)"** **Rating:** 5.0/5.0 stars *— Melissa R.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998) --- ### 24. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Dovetail?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 4.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 4.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Dovetail?** - **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) - **Company Website:** https://dovetail.com/ - **Year Founded:** 2017 - **HQ Location:** Sydney, Australia - **Twitter:** @hidovetail (2,183 Twitter followers) - **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (163 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 27% Small-Business #### What Are Dovetail's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Features (42 reviews) - Insights Analysis (28 reviews) - Insights (27 reviews) - Useful (27 reviews) **Cons:** - Missing Features (20 reviews) - Lack of Guidance (14 reviews) - Limitations (14 reviews) - Complexity (13 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Dovetail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dovetail, appreciating its centralized features and intuitive updates for research efficiency. - Users enjoy Dovetail's **impressive AI features** and centralized research capabilities that enhance data organization and efficiency. - Users benefit from the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and collaboration. - Users appreciate the **efficiency of data reuse** , enabling quicker insights and reducing the need for repetitive research. - Users appreciate the **efficient data reuse** in Dovetail, enabling faster, cheaper research with easily accessible insights. **Cons:** - Users find the **missing advanced AI tools** detracts from Dovetail's effectiveness in managing feedback and workflows. - Users experience a **lack of guidance** in setting up Dovetail, leading to confusion and inefficiencies in usage. - Users are frustrated with **complex tagging and AI features** that hinder information retrieval and create unnecessary confusion. - Users find the **complexity** of Dovetail's structure and features can be overwhelming and challenging to navigate effectively. - Users experience a **steep learning curve** with Dovetail, making initial setup and project organization quite challenging. #### What Are Recent G2 Reviews of Dovetail? **"[Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration](https://www.g2.com/survey_responses/dovetail-review-12911093)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093) --- **"[Intuitive and Accurate, but Pricing Changes Consideration](https://www.g2.com/survey_responses/dovetail-review-12668083)"** **Rating:** 4.0/5.0 stars *— Ayzit D.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12668083) --- ### 25. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses **Average Rating:** 4.8/5.0 **Total Reviews:** 80 **How Do G2 Users Rate TheySaid?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.8/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind TheySaid?** - **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) - **Year Founded:** 2023 - **HQ Location:** Palo Alto, California - **Twitter:** @TheySaidHQ (18 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 32% Mid-Market #### What Are TheySaid's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Ease (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Insights Generation (1 reviews) **Cons:** - Data Visualization (1 reviews) - Difficult Reporting (1 reviews) - Limited Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About TheySaid? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **adaptive and coherent insights** provided by AI integration in TheySaid, enhancing their overall experience. - Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience. - Users find the **ease of use** of TheySaid to be straightforward and enjoyable, enhancing their experience. - Users value the **efficiency** of TheySaid, finding it highly practical for various business needs. - Users value the **adaptive and insightful AI** of TheySaid, enhancing the overall experience with coherent responses. **Cons:** - Users feel that the lack of **visual graphics for reporting** in TheySaid limits data comprehension and insights. - Users find the **difficult reporting** features of TheySaid frustrating, as visual data graphics are lacking. - Users find the **limited reporting options** in TheySaid hinder effective data visualization and analysis. - Users find the **poor reporting** capabilities of TheySaid hinder effective data visualization and insights. #### What Are Recent G2 Reviews of TheySaid? **"[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734) --- **"[Gives insights on real customer voices on pricing](https://www.g2.com/survey_responses/theysaid-review-12970418)"** **Rating:** 5.0/5.0 stars *— Sohaib F.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418) --- ## What Is Experience Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Experience Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Experience Management Software? ### What You Should Know About Experience Management Software ### What is Experience Management Software? Experience management (XM) software, also known as customer experience (CX) or customer experience management (CEM or CXM) software, refers to technology that helps manage an organization’s interactions with its customers across all channels and touchpoints in the customer journey. CXM software enables businesses to collect, consolidate, and analyze customer feedback, providing actionable insights throughout the customer journey and lifecycle. With real-time, advanced analytics, experience management tools help companies understand how feedback relates to their business metrics. With these products, the most successful businesses are able to use predictive analytics to act on potential issues before they arise. Experience management software also provides tools for closed-loop actions, meaning employees are empowered to take action on optimization of customer experiences by responding to customers or prioritizing product roadmaps based on feedback. #### What Types of Experience Management Software Exist? All experience management solutions offer the same basic functionality. The most common use case is CX; however, some products are able to target other types of audiences for feedback concerning product experience, brand experience, and even market research. Some experience management platforms also offer features for gauging employee experiences. 1. [**Customer experience (CX)**](https://www.g2.com/categories/experience-management/f/customer-experience) **:** Most experience management solutions are designed for targeting customers for feedback at various points in the customer journey. These platforms analyze feedback and deliver insights to customer-facing employees and other relevant stakeholders so immediate actions can be taken if necessary. 2. [**B2B account experience**](https://www.g2.com/categories/experience-management/f/b2b-account-experience) **:** This enables the collection of feedback from B2B clients and accounts on their experience with a business and its products or services. It helps deliver actionable insights to relevant stakeholders, such as sales and customer success teams. 3. **Brand experience:** Experience management products with features for brand experience collect feedback concerning brand perception and brand loyalty. These insights are delivered to relevant stakeholders like marketing professionals who use the data to improve brand positioning and develop new marketing strategies. 4. [**Product experience**](https://www.g2.com/categories/experience-management/f/product-experience) **:** Product experience solutions collect customer feedback concerning their experience with a product. Insights concerning product experiences are routed to product management teams who use customer feedback to fix bugs or prioritize their roadmaps. 5. [**Market research**](https://www.g2.com/categories/experience-management/f/market-research) **:** Businesses may use experience management solutions to perform market research. These tools collect feedback from a company’s audience or target market and provide market research-specific features like panels. ### What are the Common Features of Experience Management Software? 1. **Survey management:** A core feature of experience management software is the creation and distribution of surveys to customers. These tools allow businesses to solicit customer feedback through a variety of channels, including through their website, email, SMS, or in-app messages. While some customers may prefer to receive communications via email, others may be more inclined to respond to surveys sent through SMS, so it’s important for businesses to understand their customers’ preferences when requesting feedback. 2. **Text analytics:** In customer surveys, businesses may elect to include open-ended questions. This permits users to elaborate on “yes" or “no" responses, identify specific issues with a product, or describe personal experiences, contributing to a wider variety and depth of data. Experience management tools use machine learning and natural language processing (NLP) to analyze these open-ended text responses. Text analytics features help organizations understand customer sentiment, uncover trends, and identify opportunities, turning their customers’ feedback into actionable insights. 3. **Net promoter score (NPS):** Experience management software allows organizations to send NPS surveys to their customers. NPS is one of the primary metrics for CX and an indicator of business growth. These surveys ask how likely the customer is to recommend the product or service to a friend or colleague on a scale of 1 to 10. NPS surveys are typically followed by an open-ended question asking customers to elaborate on their ratings. Measuring NPS on a regular basis provides businesses with key insights into brand loyalty and customer engagement. 4. **Customer satisfaction (CSAT) scores:** CSAT is another common key performance indicator (KPI) used in measuring CX. This score is calculated by asking a customer how satisfied they were with a recent transaction on a rating scale. While NPS is a high-level KPI for customer loyalty, CSAT is typically focused on a specific point in the customer journey. Customers might receive a CSAT survey after making a purchase or speaking to a customer service representative. 5. **Customer effort score (CES):** Experience management software helps businesses measure a third CX metric, the CES. This is another customer service KPI that asks customers how much effort was required for them to get an issue resolved or a request handled. Tracking CES helps an organization identify opportunities to improve customer service processes to make customer experiences more effortless and intuitive. 6. **Closed-loop actions:** In contrast to enterprise feedback management, experience management solutions offer enhanced capabilities for closing the loop on customer feedback. For example, customer service teams may be notified of a negative response to a survey; experience management software would allow an agent to respond to that customer directly through the platform. Conversely, if a response is positive, the agent may ask the customer to leave a review or send a referral. Features for closing the loop empower businesses to take immediate action on customer feedback. ### What are the Benefits of Experience Management Software? Experience management platforms help businesses bridge the gap between the experiences they believe they are delivering to customers and the experiences customers are actually receiving. Below are a few benefits of the software:  - **Collect feedback:** Like enterprise feedback management software, experience management tools enable organizations to collect feedback from their customers with surveys that measure NPS, CSAT, and CES. While many of these tools focus on customer service, they can be leveraged across many different areas of a business, including product development, marketing, and even human resources.  - **Provide analysis** : By combining and analyzing customer feedback from multiple channels, experience management software offers companies a holistic view of their customers’ experiences and how those experiences are impacting the business. - **Voice of customer (VoC)**: Organizations invest in experience management tools to support their VoC programs. VoC, which is relatively new in the field of CX, is a market research technique focused on capturing customer feedback. Experience management software is used to gather and collaborate on data related to the VoC, empowering businesses to make data-driven decisions to meet their customers’ needs and expectations. ### Who Uses Experience Management Software? Any business with a vested interest in promoting positive customer experiences benefits from experience management software. These platforms are leveraged by organizations across many different industries, including retail, healthcare, technology, financial services, hospitality, and nonprofit. **Customer service:** Customer support and customer success teams are some of the heaviest users of experience management software. These departments work closely with business customers and play a major role in managing customer experiences. Customer service teams use experience management software to track CX metrics with surveys that measure NPS, CSAT, and CES. These metrics help businesses understand where they are falling short and how they can improve to meet the expectations of their customers. Experience management solutions flag negative customer feedback and provide teams with tools to follow up with those customers, turning negative experiences into positive interactions. Feedback collected through experience management tools is routed directly to a company’s contact center, where agents follow up with dissatisfied customers. **Marketing:** Most consumers rely on reviews from their peers when they make purchasing decisions. As a result, positive customer experiences are a powerful tool for promoting a company’s products and services. Experience management software allows marketing teams to capture positive reviews and feedback that are shared on social media, added to marketing materials, or used as case studies. **Product development:** Experience management software helps inform decision making around product updates and new product development. Text analytics and advanced reporting features allow product teams to identify pain points in the user experience. With these insights, product teams are able to add functionality or introduce new features that will improve customers’ experiences with the product. ### What’s the best experience management software for small businesses? For small businesses aiming to enhance customer satisfaction and gather actionable feedback, [top small business experience management platforms](https://www.g2.com/categories/experience-management/small-business) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) offers an all-in-one platform for reviews, surveys, and customer feedback, helping small businesses manage their online reputation and improve customer experience. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) features conversational surveys and automation capabilities, allowing small businesses to engage customers effectively and analyze feedback for continuous improvement. ### What are the top experience management platforms for SaaS companies? For SaaS companies seeking to optimize user experience and gather product feedback, leading experience management platforms on G2 include: - [Qualtrics CoreXM](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews) provides advanced survey tools and analytics, enabling SaaS companies to collect and act on customer insights to enhance product offerings. - [UserTesting](https://www.g2.com/products/usertesting/reviews) offers real-time user feedback through video recordings, helping SaaS companies understand user behavior and improve usability. ### What’s the most recommended experience management software for large enterprises? For large enterprises aiming to manage complex customer journeys and gather comprehensive feedback, leading [enterprise-level experience management platforms](https://www.g2.com/categories/experience-management/enterprise) include: - [Medallia Experience Cloud](https://www.g2.com/products/medallia-customer-experience/reviews) provides real-time feedback and AI-driven insights, enabling enterprises to understand customer sentiments and drive improvements across touchpoints. - [Verint](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) delivers tools for capturing and analyzing customer feedback across channels, helping enterprises enhance customer satisfaction and loyalty. #### Software Related to Experience Management Software [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management)[:](https://www.g2.com/categories/enterprise-feedback-management) Enterprise feedback management solutions offer similar functionality to that of experience management software. These tools enable businesses to collect, analyze, and distribute customer feedback. Businesses may use these products instead of experience management solutions if closing the loop on feedback is unnecessary or if they use another platform to follow up with customers. [Survey software](https://www.g2.com/categories/survey)[:](https://www.g2.com/categories/survey) Survey features serve as the foundation of experience management software. Businesses, as well as non-business entities, use survey software to create and share online surveys, quizzes, polls, and web forms. [User research software](https://www.g2.com/categories/user-research)[:](https://www.g2.com/categories/user-research) User experience (UX) and product development teams may prefer user research software over experience management tools. User research platforms enable businesses to target customers or outside audiences for in-the-moment feedback on a product or brand. User research may be conducted through surveys, interviews, and focus groups. [Employee engagement software](https://www.g2.com/categories/employee-engagement)[:](https://www.g2.com/categories/employee-engagement) Organizations dedicated to improving the health of their business understand that it’s important to gauge employee satisfaction as well as customer satisfaction. While experience management software helps businesses collect external customer feedback, employee engagement software may be used to conduct pulse surveys and track employee feedback. ### Challenges with Experience Management Software **Lack of adoption:** Experience management software is designed to support robust customer service programs and cross-department collaboration. If a business does not already have plans and processes in place for experience management, it may be difficult for teams within the organization to adopt such a platform. Before implementing an experience management solution, executives should examine their current processes and consider whether employee training is needed to ensure the product is adopted across the company. ### How to Buy Experience Management Software? The complexity of an experience management solution depends on the size of the business and what a business wants to accomplish. The software can be simplified with basic features for communicating with customers or have comprehensive features that would integrate with existing platforms or software products. However, the overall reason for a business to invest in customer experience management software is to achieve better customer experience and brand loyalty. Factors that businesses should consider include:  **Business size capability:** Small and mid-sized companies can opt for CEM software that focuses on customer interactions and highlights the internal problems that might impact customer experience, such as monitoring live chat. However, larger enterprises can opt for a robust comprehensive software that helps in managing the complexities of various departments like marketing, sales, etc. **Communication integration:** CEM needs to integrate well with various communication methods, such as social media, emails, etc.  **Data integration:** CEM also needs to integrate with existing platforms like customer databases, customer relationship management (CRM) software, etc.