# Best Feedback Analytics Software - Page 4 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback ## Top Feedback Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,395 reviews) | Structured feedback collection with automated response analytics | "[Easy-to-Navigate UI with Powerful Customization](https://www.g2.com/survey_responses/surveymonkey-review-13120359)" | | 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,037 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)" | | 7 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,024 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" | | 9 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Easy Setup, Clear Heatmaps and Session Recordings for Fast UX Insights](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804)" | | 10 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=150213&focus%5B%5D=42273) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Edge, and SurveySparrow. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=surveysparrow) ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Verint Voice of the Customer (+0.48%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,500+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Feedback Analytics Software Is Best for Your Use Case? - **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews) - **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) --- **Sponsored** ### Enterpret Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-19T09%3A52%3A22Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1179872&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fopen_modal_url%3D%252Fproducts%252Fqualtrics-customer-experience%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Ffeedback-analytics%2526source%253Dcategory&secure%5Btoken%5D=c9efd00b8cbd5dec1b84b289ebd7a001d83ef3db57f3129c7c88f8c40cf13716&secure%5Burl%5D=https%3A%2F%2Fwww.enterpret.com%3Futm_source%3DG2%26utm_medium%3DPPC%26utm_campaign%3DG2_PPC_FeedbackAnalytics&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Feedback Analytics Software Products in 2026? ### 1. [Zeda.io](https://www.g2.com/products/zeda-io-zeda-io/reviews) Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Zeda.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Zeda.io?** - **Seller:** [Zeda.io](https://www.g2.com/sellers/zeda-io) - **Year Founded:** 2021 - **HQ Location:** Bay Area, US - **Twitter:** @Zedaio (1,126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zedaio/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Mid-Market, 42% Small-Business #### What Are Recent G2 Reviews of Zeda.io? **"[The secret weapon for transforming raw data into actionable insights.](https://www.g2.com/survey_responses/zeda-io-review-9554859)"** **Rating:** 4.0/5.0 stars *— Afzalur Rahman S.* [Read full review](https://www.g2.com/survey_responses/zeda-io-review-9554859) --- **"[The data visualization platform that'll make you look like a data rockstar.](https://www.g2.com/survey_responses/zeda-io-review-9551600)"** **Rating:** 4.0/5.0 stars *— Noman G.* [Read full review](https://www.g2.com/survey_responses/zeda-io-review-9551600) --- ### 2. [Apex](https://www.g2.com/products/apex-scoring-system-apex/reviews) Apex is an advanced intelligence platform that fuses behavioral science and AI to decode customer decision-making. Going beyond traditional metrics like NPS and CSat, Apex identifies impactful strategies for enhancing both customer satisfaction and overall business success. Not stopping there, it provides actionable guidance and a comprehensive roadmap for success. The platform's algorithm is a standout feature, calculating the value of diverse customer segments based on various CX and operational priorities. This offers a transparent understanding of the potential impact on revenue. Quantifying the value of Customer Experience (CX) is notoriously complex, but Apex simplifies the process by delivering rapid quantitative insights. It showcases how CX influences critical Key Performance Indicators (KPIs) such as revenue, churn, and cross-sell success. If you're already utilizing tools like Qualtrics or Medallia, Apex seamlessly integrates, enriching your existing data and providing guidance on the next steps. By choosing Apex, you're embracing the future of customer intelligence. Bid farewell to uncertainties and unlock unstoppable growth through a profound understanding of decision-making drivers. **Average Rating:** 4.2/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Apex?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.7/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Apex?** - **Seller:** [Apex Scoring System](https://www.g2.com/sellers/apex-scoring-system) - **Year Founded:** 2019 - **LinkedIn® Page:** https://www.linkedin.com/company/emotive-technologies-inc (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Apex's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Call Management (1 reviews) - Customer Insights (1 reviews) - Customer Support (1 reviews) **Cons:** - Steep Learning Curve (2 reviews) - Expensive (1 reviews) - Limitations (1 reviews) - Not Intuitive (1 reviews) - Poor Understanding (1 reviews) ### What Do G2 Reviewers Say About Apex? *AI-generated summary from verified user reviews* **Pros:** - Users find Apex's **ease of use** exceptional, allowing effortless navigation and effective management of complex processes. - Users value the **easy integrations** of Apex, enhancing workflow efficiency and simplifying data management with Salesforce. - Users appreciate the **all-in-one call management** features of Apex, facilitating reminders, alerts, renewals, and sales. - Users value the **robust security** of Apex, benefiting from integrated protection and efficient multi-tenant architecture. - Users appreciate the **excellent customer support** of Apex, enhancing their experience with prompt and helpful assistance. **Cons:** - Users find a **steep learning curve** with Apex, complicating initial usage despite its eventual straightforwardness. - Users find the **overall cost** of Apex, especially with Salesforce licensing, to be prohibitive and excessive. - Users face **limited flexibility** with Apex due to its compatibility only with Salesforce, along with high costs and complex debugging. - Users find the system **not intuitive** , leading to initial complications before it becomes easier to understand. - Users find it challenging to grasp the **poor understanding** behind the development of certain Apex applications. #### What Are Recent G2 Reviews of Apex? **"[Apex Software - all encompassing powerhouse](https://www.g2.com/survey_responses/apex-review-11698731)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/apex-review-11698731) --- **"[Custamizable](https://www.g2.com/survey_responses/apex-review-10626351)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/apex-review-10626351) --- ### 3. [CustomerSure](https://www.g2.com/products/customersure/reviews) CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **How Do G2 Users Rate CustomerSure?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 6.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CustomerSure?** - **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure) - **Year Founded:** 2010 - **HQ Location:** Newcastle upon Tyne, GB - **LinkedIn® Page:** https://www.linkedin.com/company/customersure/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 33% Mid-Market #### What Are CustomerSure's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Customization (1 reviews) - Engagement (1 reviews) - Engagement Improvement (1 reviews) - Flexibility (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Improvement Needed (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About CustomerSure? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility. - Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren. - Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure. - Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system. - Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team. **Cons:** - Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features. - Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability. - Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use. #### What Are Recent G2 Reviews of CustomerSure? **"[Pleasure to work with!](https://www.g2.com/survey_responses/customersure-review-10041552)"** **Rating:** 5.0/5.0 stars *— Kristine Y.* [Read full review](https://www.g2.com/survey_responses/customersure-review-10041552) --- **"[Flexible software and great service at a good price](https://www.g2.com/survey_responses/customersure-review-10042100)"** **Rating:** 5.0/5.0 stars *— Paul M.* [Read full review](https://www.g2.com/survey_responses/customersure-review-10042100) --- #### What Are G2 Users Discussing About CustomerSure? - [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote - [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote ### 4. [Decode](https://www.g2.com/products/entropik-decode/reviews) Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive creative analytics, and insights management with Emotion AI, Behavior AI and Generative AI, Decode delivers faster, more actionable insights across the entire customer journey. Complete Research Suite: - Consumer Insights: AI-powered surveys, qualitative research, diary studies, shopper behavior analysis, and social media research that decode emotions and predict behaviors. - User Experience Research: Remote user testing, journey mapping, wireframe validation, prototype testing, and live website optimization. - Predictive Creative Analytics: Real-time eye-gaze tracking, attention measurement, and creative optimization powered by advanced Neuro AI. - Insights Intelligence Hub: Centralized AI Copilot that automatically analyzes calls, meetings, documents, and research data to surface connected insights across all touchpoints. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Decode?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.4/10) **Who Is the Company Behind Decode?** - **Seller:** [Entropik Technologies](https://www.g2.com/sellers/entropik-technologies) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **Twitter:** @entropik_io (583 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/entropiktech/about/ (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 41% Mid-Market #### What Are Decode's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Integrations (6 reviews) - Features (5 reviews) - Insights (5 reviews) - Analytics (4 reviews) **Cons:** - Complexity (4 reviews) - Dashboard Issues (3 reviews) - Learning Curve (3 reviews) - Not User-Friendly (3 reviews) - Steep Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Decode? *AI-generated summary from verified user reviews* **Pros:** - Users praise Decode for its **intuitive interface** , making navigation and task performance effortless and efficient. - Users highlight Decode's **seamless integration capabilities** , enabling effortless navigation and enhanced productivity in consumer insights research. - Users appreciate the **intuitive interface and useful features** of Decode, significantly enhancing their productivity and workflow. - Users value the **AI-powered assistant** of Decode for its ability to streamline data analysis and insights extraction. - Users praise the **analytics capabilities** of Decode for transforming strategic planning and enhancing customer experience insights. **Cons:** - Users note the **complexity of features** , making initial setup and mastering the platform challenging but eventually rewarding. - Users find the **dashboard issues** frustrating, calling for simplification and improved data accuracy for better analysis. - Users find the **learning curve steep** initially, noting a need for better tutorials to master Decode’s advanced features. - Users find the **user interface not user-friendly** , often struggling to locate specific tools and reports efficiently. - Users note a **steep learning curve** initially, making it challenging for new users to adapt effectively. #### What Are Recent G2 Reviews of Decode? **"[User-friendly and Reliable](https://www.g2.com/survey_responses/decode-review-10045909)"** **Rating:** 4.5/5.0 stars *— Verified User in Writing and Editing* [Read full review](https://www.g2.com/survey_responses/decode-review-10045909) --- **"[Exceptional Tool for User Research](https://www.g2.com/survey_responses/decode-review-10038249)"** **Rating:** 5.0/5.0 stars *— Pavan K.* [Read full review](https://www.g2.com/survey_responses/decode-review-10038249) --- ### 5. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (629 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (78 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. **Cons:** - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 6. [Stylo](https://www.g2.com/products/stylo/reviews) Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively. Learn more at www.askstylo.com and reach out to us with any questions! **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Stylo?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.7/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Stylo?** - **Seller:** [Stylo](https://www.g2.com/sellers/stylo) - **Year Founded:** 2020 - **HQ Location:** Boulder, CO - **LinkedIn® Page:** https://www.linkedin.com/company/askstylo/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 38% Enterprise #### What Are Stylo's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Effective (1 reviews) - Experience Improvement (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About Stylo? *AI-generated summary from verified user reviews* **Pros:** - Users find **customer support** for Stylo to be smooth and beneficial, enhancing their overall experience. - Users find Stylo to be **effective** , making Zendesk usage a smooth and enjoyable experience. - Users find the **experience improvement** with Stylo enhances their workflow, making Zendesk usage smooth and enjoyable. - Users find Stylo's interface **intuitive** , making Zendesk usage a smooth and enjoyable experience. #### What Are Recent G2 Reviews of Stylo? **"[Enhance productivity with Stylo](https://www.g2.com/survey_responses/stylo-review-9530814)"** **Rating:** 4.5/5.0 stars *— beena n.* [Read full review](https://www.g2.com/survey_responses/stylo-review-9530814) --- **"[Stylo is an amazing tool](https://www.g2.com/survey_responses/stylo-review-10587476)"** **Rating:** 4.5/5.0 stars *— Sangeeth K.* [Read full review](https://www.g2.com/survey_responses/stylo-review-10587476) --- ### 7. [TruRating](https://www.g2.com/products/trurating/reviews) TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **How Do G2 Users Rate TruRating?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind TruRating?** - **Seller:** [TruRating](https://www.g2.com/sellers/trurating) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @TruRating (1,107 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trurating/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 100% Enterprise #### What Are TruRating's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) - Simple (3 reviews) - Customization (2 reviews) **Cons:** - Limited Flexibility (2 reviews) - Exporting Issues (1 reviews) - Export Limitations (1 reviews) - Inadequate Feedback Mechanism (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About TruRating? *AI-generated summary from verified user reviews* **Pros:** - Users commend TruRating for its **exceptional customer support** , highlighting professionalism and responsiveness from the support team. - Users find TruRating's **ease of use** exceptional, benefiting from a straightforward dashboard and seamless integration. - Users appreciate the **responsive partnership** of the TruRating team, ensuring actionable insights for improved customer understanding. - Users value the **easy integration** with payment systems and the user-friendly interface of TruRating's software. - Users value the **customization features** of TruRating, enhancing guest experience and improving operational workflow. **Cons:** - Users find the **limited flexibility** in collecting feedback hinders comprehensive insights and requires additional steps for changes. - Users desire improved **exporting features** for TruRating, seeking compatibility with formats like PowerPoint for detailed reports. - Users desire **expanded export options** from TruRating, wishing for compatibility with PowerPoint and detailed report formats. - Users doubt the **adequate feedback mechanism** of TruRating, as responses may be rushed during busy checkout moments. - Users note that **insufficient information** from limited feedback sources restricts insights, though improvements are forthcoming. #### What Are Recent G2 Reviews of TruRating? **"[Real-Time Customer Feedback That Drives Immediate Coaching and Action](https://www.g2.com/survey_responses/trurating-review-12445413)"** **Rating:** 5.0/5.0 stars *— Terrence M.* [Read full review](https://www.g2.com/survey_responses/trurating-review-12445413) --- **"[Professional, Responsive Team That Truly Knows Their Stuff](https://www.g2.com/survey_responses/trurating-review-12213392)"** **Rating:** 4.5/5.0 stars *— Scott R.* [Read full review](https://www.g2.com/survey_responses/trurating-review-12213392) --- ### 8. [ClientZen](https://www.g2.com/products/clientzen-clientzen/reviews) ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions. **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate ClientZen?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ClientZen?** - **Seller:** [ClientZen](https://www.g2.com/sellers/clientzen) - **Year Founded:** 2020 - **HQ Location:** Iasi, RO - **Twitter:** @clientzenio (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clientzenio/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of ClientZen? **"[Best SaaS tool to automate customer feedback](https://www.g2.com/survey_responses/clientzen-review-8628338)"** **Rating:** 5.0/5.0 stars *— Nicu E.* [Read full review](https://www.g2.com/survey_responses/clientzen-review-8628338) --- **"[Very useful to see the big picture of your clients needs](https://www.g2.com/survey_responses/clientzen-review-8236184)"** **Rating:** 4.5/5.0 stars *— Mircea S.* [Read full review](https://www.g2.com/survey_responses/clientzen-review-8236184) --- ### 9. [Keatext](https://www.g2.com/products/keatext/reviews) Keatext — Turn Feedback Into Clear, Actionable Decisions Keatext helps customer experience and employee experience teams turn large volumes of feedback into clear, prioritized actions — instantly. Instead of spending hours analyzing surveys, reviews, and support data, Keatext automatically identifies what matters most, what needs attention, and where to act first. Why Teams Choose Keatext? Traditional feedback analytics tools focus on dashboards and data. Keatext focuses on action. - No complex setup or data science required - No manual tagging or analysis - No guessing what to prioritize Keatext transforms unstructured feedback into structured insights and clear next steps — in minutes. What You Can Do With Keatext? 1. Identify What Matters Most Automatically detect key themes, sentiment, and drivers behind customer and employee feedback. 2. Prioritize What to Fix First Understand which issues have the biggest impact so teams can focus on what truly matters. 3. Generate Actionable Reports Instantly Turn insights into clear, executive-ready reports without manual effort. 4. Unify Feedback Across Sources Analyze surveys, reviews, support tickets, and other feedback channels in one place. Built for Speed and Simplicity Keatext is designed for teams that need answers quickly — not complex tools that take weeks to implement. - Intuitive interface - Fast time to value - Easy to adopt across teams A Better Alternative to Traditional Analytics Tools While many platforms provide deep analytics, they often require time, expertise, and manual effort to interpret. Keatext bridges the gap between insight and action, helping teams move from feedback to decisions — faster. Who It’s For? Customer Experience (CX) teams Employee Experience (EX) and HR teams Product and Insights teams Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request From Feedback to Action — Starts Here If your team is overwhelmed by feedback but lacks clear direction, Keatext gives you the clarity to act with confidence. Book a demo to see how you can turn feedback into actionable insights in minutes. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Keatext?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Keatext?** - **Seller:** [Keatext](https://www.g2.com/sellers/keatext) - **Year Founded:** 2010 - **HQ Location:** Montréal, CA - **Twitter:** @KeatextAI (1,112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keatext/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Keatext? **"[An Efficient and Responsive Turnkey Service](https://www.g2.com/survey_responses/keatext-review-12575382)"** **Rating:** 5.0/5.0 stars *— Thierry G.* [Read full review](https://www.g2.com/survey_responses/keatext-review-12575382) --- **"[Highly Effective Data Analysis That Delivers Clear, Valuable Insights](https://www.g2.com/survey_responses/keatext-review-12547487)"** **Rating:** 5.0/5.0 stars *— Omar C.* [Read full review](https://www.g2.com/survey_responses/keatext-review-12547487) --- #### What Are G2 Users Discussing About Keatext? - [What is Keatext used for?](https://www.g2.com/discussions/what-is-keatext-used-for) - 1 comment ### 10. [Loris](https://www.g2.com/products/loris/reviews) Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Loris?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Loris?** - **Seller:** [Loris](https://www.g2.com/sellers/loris) - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @loris_ai (231 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11465498 (61 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 18% Enterprise #### What Are Recent G2 Reviews of Loris? **"[Great Support & Customizable](https://www.g2.com/survey_responses/loris-review-8579430)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/loris-review-8579430) --- **"[Loris review](https://www.g2.com/survey_responses/loris-review-7319902)"** **Rating:** 5.0/5.0 stars *— Enis H.* [Read full review](https://www.g2.com/survey_responses/loris-review-7319902) --- ### 11. [Macorva](https://www.g2.com/products/macorva/reviews) Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Macorva?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.2/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Macorva?** - **Seller:** [Macorva](https://www.g2.com/sellers/macorva) - **Year Founded:** 2018 - **HQ Location:** Houston, TX - **Twitter:** @MacorvaSoftware (53 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/macorva/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 46% Enterprise #### What Are Macorva's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) **Cons:** - AI Limitations (1 reviews) - Goal Confusion (1 reviews) - Improvement Needed (1 reviews) - Lack of Customization (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Macorva? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **amazing support** from Macorva, highlighting professionalism and seamless integration as standout features. - Users praise the **amazing customer support** of Macorva, noting professionals who are always willing to help. - Users find Macorva to be **easy to use** , facilitating the implementation process and enhancing insights with ease. - Users appreciate the **easy communication** with employees and customers, simplifying insight gathering through Macorva's technology. - Users praise the **comprehensive features** of Macorva, highlighting solid functionality and seamless integration with ADP. **Cons:** - Users notice that the **AI limitations** in Macorva affect the relevance of generated 1-1s and OKRs. - Users experience **goal confusion** with Macorva, as generated 1-1s and OKRs often lack relevance. - Users find that Radiant AI's generated content lacks consistency, highlighting a need for **improvement in relevance**. - Users find the **lack of customization** in Macorva limits its flexibility and overall user experience. - Users feel that the **feature set lacks depth** and needs improvement for a top-tier experience. #### What Are Recent G2 Reviews of Macorva? **"[Revolutionizing the view of "HR" tasks...](https://www.g2.com/survey_responses/macorva-review-9026109)"** **Rating:** 5.0/5.0 stars *— Tiffanie B.* [Read full review](https://www.g2.com/survey_responses/macorva-review-9026109) --- **"[Macorva helped our organization increase survey responses by 75%.](https://www.g2.com/survey_responses/macorva-review-10369477)"** **Rating:** 4.5/5.0 stars *— Brian S.* [Read full review](https://www.g2.com/survey_responses/macorva-review-10369477) --- #### What Are G2 Users Discussing About Macorva? - [What is Macorva used for?](https://www.g2.com/discussions/what-is-macorva-used-for) ### 12. [Permut](https://www.g2.com/products/permut/reviews) The AI-native customer engagement platform. Autonomous agents that build loyalty, uncover insights, and drive revenue through real conversations across the entire customer journey: Acquisition, Retention, Support and Research. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Permut?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Permut?** - **Seller:** [Permut](https://www.g2.com/sellers/permut) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/permut (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Permut's Pros and Cons? **Pros:** - Feedback Management (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About Permut? *AI-generated summary from verified user reviews* **Pros:** - Users value the **auto messaging feature** for efficiently collecting feedback from clients, streamlining communication. **Cons:** - Users find the **dashboard unintuitive** , experiencing difficulties in locating various configurations effectively. - Users find the **dashboard not intuitive** , often struggling to locate necessary configurations efficiently. #### What Are Recent G2 Reviews of Permut? **"[Quick and customized integrations: Permut is key to our growth](https://www.g2.com/survey_responses/permut-review-11906813)"** **Rating:** 5.0/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/permut-review-11906813) --- **"[Know your customer better](https://www.g2.com/survey_responses/permut-review-11906827)"** **Rating:** 5.0/5.0 stars *— Alfonso D.* [Read full review](https://www.g2.com/survey_responses/permut-review-11906827) --- ### 13. [Wavetec](https://www.g2.com/products/wavetec/reviews) Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Wavetec?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 5.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Wavetec?** - **Seller:** [Wavetec](https://www.g2.com/sellers/wavetec-5643cf3d-189b-42f2-9e18-732a868b978d) - **Year Founded:** 1986 - **HQ Location:** Dubai - **LinkedIn® Page:** https://www.linkedin.com/company/wavetec/ (410 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking - **Company Size:** 56% Small-Business, 22% Mid-Market #### What Are Wavetec's Pros and Cons? **Pros:** - Customer Service (3 reviews) - Customer Support (3 reviews) - Response Time (2 reviews) - Appointment Management (1 reviews) - Automation (1 reviews) **Cons:** - Limited Functionality (2 reviews) - Additional Costs (1 reviews) - App Functionality (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Wavetec? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional customer service** from Wavetec, consistently praising fast responses and effective support. - Users appreciate the **excellent customer support** from Wavetec, highlighting quick responses and helpful assistance. - Users appreciate the **fast response time** of Wavetec, enhancing customer support and overall satisfaction. - Users value the **efficiency of appointment management** in Wavetec, enjoying seamless scheduling and excellent customer support. - Users value the **responsive support** and effective solutions from Wavetec, enhancing their line queue management experience. **Cons:** - Users face **limited functionality** with Wavetec, often losing features and requiring support for resolution. - Users find the **additional costs** related to installation challenging, especially with limited IT resources affecting deployment timelines. - Users experience occasional **loss of functionality** , requiring support contact for prompt resolution on the same day. - Users find the **difficult setup** process requires significant resources and coordination, complicating their installation experience. - Users find the **learning curve challenging** , especially due to limited IT resources affecting the installation process. #### What Are Recent G2 Reviews of Wavetec? **"[Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!](https://www.g2.com/survey_responses/wavetec-review-11180435)"** **Rating:** 5.0/5.0 stars *— Jordanna S.* [Read full review](https://www.g2.com/survey_responses/wavetec-review-11180435) --- **"[Excellent customer service and quick response times](https://www.g2.com/survey_responses/wavetec-review-10786693)"** **Rating:** 4.5/5.0 stars *— Amy M.* [Read full review](https://www.g2.com/survey_responses/wavetec-review-10786693) --- #### What Are G2 Users Discussing About Wavetec? - [How does a queuing system work?](https://www.g2.com/discussions/how-does-a-queuing-system-work) - 1 comment - [What is electronic queue management system?](https://www.g2.com/discussions/what-is-electronic-queue-management-system) - [What is Wave Tec?](https://www.g2.com/discussions/what-is-wave-tec) - [What does wavetec do?](https://www.g2.com/discussions/what-does-wavetec-do) - 1 comment ### 14. [Hark](https://www.g2.com/products/hark/reviews) Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Hark?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Hark?** - **Seller:** [Hark Technologies](https://www.g2.com/sellers/hark-technologies) - **Year Founded:** 2021 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/send-hark (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 42% Small-Business #### What Are Hark's Pros and Cons? **Pros:** - Authentic Engagement (2 reviews) - Customer Insights (2 reviews) - Customer Support (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Hark? *AI-generated summary from verified user reviews* **Pros:** - Users value Hark's **authentic engagement** , enabling genuine connections and insightful feedback from customers for enhanced experiences. - Users value Hark for its ability to highlight the **voice of the customer** and foster genuine partnerships. - Users highlight the **genuine and responsive customer support** from Hark, enhancing their experience and satisfaction. - Users love Hark's **automation features** that save time and enhance productivity by simplifying video insights and feedback. - Users appreciate the **ease of use** of Hark, benefiting from its seamless integration and automated features. #### What Are Recent G2 Reviews of Hark? **"[Hark is the tool every true CX leader loves at first sight!](https://www.g2.com/survey_responses/hark-review-10398501)"** **Rating:** 5.0/5.0 stars *— Jessica-Rose G.* [Read full review](https://www.g2.com/survey_responses/hark-review-10398501) --- **"[Perfect Ticket AI: Transcribes, Summarizes & Tags Videos for Faster Insights](https://www.g2.com/survey_responses/hark-review-12065722)"** **Rating:** 5.0/5.0 stars *— Nour M.* [Read full review](https://www.g2.com/survey_responses/hark-review-12065722) --- ### 15. [Olvy](https://www.g2.com/products/olvy/reviews) Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met. **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Olvy?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Olvy?** - **Seller:** [Olvy](https://www.g2.com/sellers/olvy) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @olvyhq (988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/olvyhq/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of Olvy? **"[Best in class changelog and feedback management tool](https://www.g2.com/survey_responses/olvy-review-8840468)"** **Rating:** 5.0/5.0 stars *— Malte F.* [Read full review](https://www.g2.com/survey_responses/olvy-review-8840468) --- **"[A fantastic customer feedback tool!](https://www.g2.com/survey_responses/olvy-review-8805257)"** **Rating:** 5.0/5.0 stars *— Andrew-David J.* [Read full review](https://www.g2.com/survey_responses/olvy-review-8805257) --- #### What Are G2 Users Discussing About Olvy? - [What is Olvy used for?](https://www.g2.com/discussions/what-is-olvy-used-for) ### 16. [Viable](https://www.g2.com/products/viable/reviews) Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable insights from customer feedback, enabling businesses to identify and prioritize the most critical issues that impact user satisfaction and retention. With Viable, businesses can streamline their feedback gathering, analysis, and sharing processes at scale, saving time and resources while improving customer satisfaction. Our Generative Analysis™ provides advanced sentiment analysis, topic modeling, giving businesses a holistic understanding of their customers' experiences and pain points. At Viable, we are committed to helping businesses succeed by providing them with the tools and insights they need to improve their products and services continuously. Our platform's intuitive interface and easy-to-use features make it accessible to businesses of all sizes and industries, from startups to enterprise-level companies. Join the growing number of businesses who trust Viable to help them improve their customer experience, increase loyalty, and drive growth. Contact us today to learn more about how Viable can help your business succeed. Whether you work in Product, Customer Experience, HR, or Marketing, unstructured feedback is your most valuable resource. Turn it into your competitive advantage by actively listening with Viable, the world's first Generative Analysis Platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Viable?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Viable?** - **Seller:** [Viable](https://www.g2.com/sellers/viable) - **Year Founded:** 2020 - **HQ Location:** Oakland, US - **LinkedIn® Page:** https://www.linkedin.com/company/askviable/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Viable? **"[An amazing time-saving tool that automatically analyzes and consolidates customer feedback for you](https://www.g2.com/survey_responses/viable-review-7960045)"** **Rating:** 4.5/5.0 stars *— Karthik G.* [Read full review](https://www.g2.com/survey_responses/viable-review-7960045) --- **"[Saves hundreds if not thousands of hours](https://www.g2.com/survey_responses/viable-review-7963968)"** **Rating:** 5.0/5.0 stars *— Keisha T.* [Read full review](https://www.g2.com/survey_responses/viable-review-7963968) --- ### 17. [ZYKRR- Experience Management Platform](https://www.g2.com/products/zykrr-experience-management-platform/reviews) Zykrr is an AI-powered customer experience management (CXM) platform that helps enterprises measure, understand, and improve experiences across every customer touchpoint in real-time. It integrates feedback, behavioral data, and emotional sentiment into one command center — empowering organizations to anticipate issues, act proactively, and build lasting trust. With presence across India, the U.S., and Europe, Zykrr serves over 100+ large enterprise brands, handling 50M+ reviews, 10M+ feedbacks, redefining how brands turn customer data into business outcomes. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate ZYKRR- Experience Management Platform?** - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind ZYKRR- Experience Management Platform?** - **Seller:** [Zykrr Technologies](https://www.g2.com/sellers/zykrr-technologies) - **Year Founded:** 2022 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/zykrr (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 25% Enterprise, 25% Mid-Market #### What Are ZYKRR- Experience Management Platform's Pros and Cons? **Pros:** - Dashboard Usability (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Automation (1 reviews) - Customer Feedback (1 reviews) ### What Do G2 Reviewers Say About ZYKRR- Experience Management Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive reporting dashboard** of ZYKRR, enhancing decision-making with comprehensive analytics and insights. - Users find the **ease of use** in ZYKRR-Experience Management Platform enhances their experience and simplifies feedback collection. - Users find the **easy setup** of ZYKRR-Experience Management Platform incredibly efficient, streamlining their experience from the start. - Users appreciate the **automation capabilities** of ZYKRR, streamlining customer experience measurement across multiple channels efficiently. - Users commend the **exceptional customer feedback collection** capabilities of ZYKRR, enhancing insights and addressing customer concerns effectively. #### What Are Recent G2 Reviews of ZYKRR- Experience Management Platform? **"[Exceptional Support and Cutting-Edge Features](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11893853)"** **Rating:** 5.0/5.0 stars *— Ravindra K.* [Read full review](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11893853) --- **"[Intuitive and Scalable CXM Platform with Real-Time Insights with Gen AI Features](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11876862)"** **Rating:** 5.0/5.0 stars *— Groot G.* [Read full review](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11876862) --- ### 18. [Anecdote](https://www.g2.com/products/anecdote/reviews) Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative feedback tickets from sources such as Intercom, Zendesk, App Store and Google Play and uncover the reasons why customers churn. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Anecdote?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Anecdote?** - **Seller:** [Anecdote AI](https://www.g2.com/sellers/anecdote-ai) - **Year Founded:** 2022 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/anecdote-ai/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Anecdote? **"[The Text Analysis Tool You've Been Waiting For!](https://www.g2.com/survey_responses/anecdote-review-8730078)"** **Rating:** 5.0/5.0 stars *— Salwa B.* [Read full review](https://www.g2.com/survey_responses/anecdote-review-8730078) --- **"[An exceptional platform for feedback analysis!](https://www.g2.com/survey_responses/anecdote-review-8731384)"** **Rating:** 5.0/5.0 stars *— Sam B.* [Read full review](https://www.g2.com/survey_responses/anecdote-review-8731384) --- ### 19. [Cotera OS](https://www.g2.com/products/cotera-os/reviews) Cotera is the fastest way to build an AI agent. With Cotera, top teams (like Bilt Rewards, Coterie, Peloton, and Skims) are building AI agents and workflows, automating their complex, high-frequency tasks & processes, saving time and driving major gains on the balance sheet and with customer experiences. Create an agent by typing instructions like you would to a co-worker. Then give it access to hundreds of tools, and watch it work. With first-of-its-kind controls, you not only get an extremely EASY TO USE platform, but: - consistent results - can see what your agent did and why - can set cost controls on agents and processes **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Cotera OS?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Cotera OS?** - **Seller:** [Cotera](https://www.g2.com/sellers/cotera) - **Year Founded:** 2022 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/coterahq/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Cotera OS's Pros and Cons? **Pros:** - Customer Insights (3 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Data Management (2 reviews) - Easy Setup (2 reviews) **Cons:** - Data Management (1 reviews) - Inadequate AI Capabilities (1 reviews) ### What Do G2 Reviewers Say About Cotera OS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customer insights** from Cotera OS, enabling real-time data aggregation for improved operations and decision-making. - Users praise Cotera OS for its **automation capabilities** that significantly enhance efficiency and streamline workflows across departments. - Users praise the **phenomenal customer support** from Cotera, highlighting their effectiveness in resolving major initiatives and issues. - Users praise Cotera OS for its **efficient data management** , enabling real-time insights and enhancing team collaboration. - Users find **setup easy and quick** with Cotera OS, enabling seamless integration and efficient team collaboration. **Cons:** - Users note that Cotera OS is not fully self-service, relying on a **data scientist for support** during setup. - Users find the **inadequate AI capabilities** of Cotera OS limit their self-service experience and require additional support. #### What Are Recent G2 Reviews of Cotera OS? **"[Such a powerful tool](https://www.g2.com/survey_responses/cotera-os-review-10886216)"** **Rating:** 4.5/5.0 stars *— Sean C.* [Read full review](https://www.g2.com/survey_responses/cotera-os-review-10886216) --- **"[Game Changing Tool](https://www.g2.com/survey_responses/cotera-os-review-10771941)"** **Rating:** 5.0/5.0 stars *— Taryn O.* [Read full review](https://www.g2.com/survey_responses/cotera-os-review-10771941) --- ### 20. [FeatureOS](https://www.g2.com/products/skcript-technologies-featureos/reviews) featureOS: AI-Powered User Feedback & Roadmap Management featureOS transforms user feedback into actionable insights with AI-driven analysis and seamless integrations. Say goodbye to scattered feedback—our platform aggregates, organizes, and prioritizes insights from multiple sources like Intercom, Zendesk, and support tickets, empowering teams to build better products, faster. With featureOS, you can: ✅ Collect feedback effortlessly via boards and multiple integrations. ✅ Analyze sentiment with AI to understand user needs at scale. ✅ Prioritize product roadmaps based on real customer insights. ✅ Communicate updates effectively with automated release notes. ✅ Enhance team productivity with deep integrations into Jira, ClickUp, Salesforce, Intercom, and Zendesk. Why Choose featureOS? 🔹 AI-Powered Summarization: Extract key insights from thousands of feedback points in seconds. 🔹 Advanced Search & Filters: Find relevant feedback without the clutter. 🔹 Seamless Collaboration: Align product, engineering, and customer success teams effortlessly. 🔹 Affordable & Scalable: Tailored to fit businesses of all sizes. 🔹 Boost Customer Engagement: Build a transparent feedback loop with users. 🚀 Start making data-driven product decisions today! 🔹 Sign up for a free account: https://portal.featureos.app/auth/signup 🔹 Book a demo: https://featureos.app/request-demo **Average Rating:** 4.9/5.0 **Total Reviews:** 6 **How Do G2 Users Rate FeatureOS?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind FeatureOS?** - **Seller:** [Skcript Technologies](https://www.g2.com/sellers/skcript-technologies) - **Year Founded:** 2013 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** https://linkedin.com/company/skcript (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are FeatureOS's Pros and Cons? **Pros:** - Customer Insights (1 reviews) - Customer Support (1 reviews) - Data Management (1 reviews) - Easy Management (1 reviews) - Experience Improvement (1 reviews) ### What Do G2 Reviewers Say About FeatureOS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer care** of FeatureOS, appreciating prompt answers and a dedicated team focused on improvements. - Users appreciate the **responsive customer support** of FeatureOS, reflecting a dedicated team focused on improvement. - Users praise the **responsive customer care** of FeatureOS, appreciating prompt support and productive feedback integration. - Users commend the **easy management** with FeatureOS, appreciating the responsive and effective customer care experience. - Users appreciate the **exceptional customer care experience** , noting quick responses and dedicated support for product improvement. #### What Are Recent G2 Reviews of FeatureOS? **"[Only good things to say](https://www.g2.com/survey_responses/featureos-review-11061706)"** **Rating:** 5.0/5.0 stars *— loic a.* [Read full review](https://www.g2.com/survey_responses/featureos-review-11061706) --- **"[Great Asana Integration, Responsive Team, and Constant Updates](https://www.g2.com/survey_responses/featureos-review-12855296)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/featureos-review-12855296) --- #### What Are G2 Users Discussing About FeatureOS? - [What is Hellonext used for?](https://www.g2.com/discussions/what-is-hellonext-used-for) ### 21. [Halosight](https://www.g2.com/products/halosight/reviews) Halosight is a technology company whose mission is to empower every Salesforce user to make better decisions using insights from support case histories. Our strategy is to build a scalable AI platform that powers role-specific augmented intelligence. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Halosight?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) **Who Is the Company Behind Halosight?** - **Seller:** [Halosight](https://www.g2.com/sellers/halosight) - **Year Founded:** 2019 - **HQ Location:** Midvale, US - **LinkedIn® Page:** https://www.linkedin.com/company/30639714 (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Halosight? **"[Brings Value to Your Data](https://www.g2.com/survey_responses/halosight-review-5301756)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/halosight-review-5301756) --- **"[Halosight provided insight and is a great collaborator](https://www.g2.com/survey_responses/halosight-review-9120636)"** **Rating:** 5.0/5.0 stars *— Katie C.* [Read full review](https://www.g2.com/survey_responses/halosight-review-9120636) --- #### What Are G2 Users Discussing About Halosight? - [What is Halosight used for?](https://www.g2.com/discussions/what-is-halosight-used-for) ### 22. [Operative Intelligence](https://www.g2.com/products/operative-intelligence/reviews) Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Operative Intelligence?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Operative Intelligence?** - **Seller:** [Operative Intelligence](https://www.g2.com/sellers/operative-intelligence) - **Year Founded:** 2019 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://au.linkedin.com/company/operative-intelligence (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Operative Intelligence's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Implementation (2 reviews) - Easy Setup (2 reviews) - Features (2 reviews) - Features Variety (2 reviews) **Cons:** - Accuracy Issues (1 reviews) - Cost Concerns (1 reviews) - Expensive (1 reviews) - Inaccuracy (1 reviews) - Inaccurate Data Analysis (1 reviews) ### What Do G2 Reviewers Say About Operative Intelligence? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** and implementation of Operative Intelligence, making data insights accessible and hassle-free. - Users highlight the **easy implementation** of Operative Intelligence, significantly enhancing their ability to derive valuable insights seamlessly. - Users value the **easy setup** of Operative Intelligence, enabling seamless integration and swift implementation for better insights. - Users value the **ease of use and implementation** of Operative Intelligence, enhancing their ability to unlock customer insights. - Users highlight the **variety of features** in Operative Intelligence, enhancing their ability to extract valuable customer insights. **Cons:** - Users express concerns about **accuracy issues** due to reliance on high-quality data for insights in Operative Intelligence. - Users find the **high pricing** of Operative Intelligence potentially burdensome for smaller businesses looking to invest. - Users feel the pricing of Operative Intelligence might be **high for some businesses** , limiting its accessibility and adoption. - Users express concerns about **inaccuracy** in customer insights due to reliance on quality data for analysis. - Users express concerns about **inaccurate data analysis** affecting insights and decision-making in Operative Intelligence. #### What Are Recent G2 Reviews of Operative Intelligence? **"[efficiency and accuracy.](https://www.g2.com/survey_responses/operative-intelligence-review-9907945)"** **Rating:** 5.0/5.0 stars *— Dan James M.* [Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9907945) --- **"[Show drafts volume_up Operative Intelligence: Unveiling Customer Mysteries](https://www.g2.com/survey_responses/operative-intelligence-review-9806735)"** **Rating:** 4.0/5.0 stars *— Deepak S.* [Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9806735) --- ### 23. [Requesty](https://www.g2.com/products/requesty/reviews) At Requesty, we believe that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Our analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, we empower businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT & NPS scores. Join us in revolutionizing customer interaction analysis and driving growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Requesty?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Requesty?** - **Seller:** [Requesty](https://www.g2.com/sellers/requesty) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/requesty (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Requesty? **"[Direct insight into customer issues and opportunities](https://www.g2.com/survey_responses/requesty-review-9444809)"** **Rating:** 5.0/5.0 stars *— Bilal R.* [Read full review](https://www.g2.com/survey_responses/requesty-review-9444809) --- **"[Requesty Solves Big Problems For Operators!](https://www.g2.com/survey_responses/requesty-review-8927072)"** **Rating:** 5.0/5.0 stars *— Komal C.* [Read full review](https://www.g2.com/survey_responses/requesty-review-8927072) --- ### 24. [BackEngine](https://www.g2.com/products/backengine-backengine/reviews) BackEngine is a customer intelligence platform that helps B2B account teams — including Customer Success, Account Management, Revenue Operations, and Client Services — turn unstructured customer conversations into structured, queryable data. BackEngine sits between a company's existing communication and CRM tools and the teams that need insights from them. It ingests calls, emails, support tickets, and messages from tools like Gong, Zendesk, Gmail, Slack, Salesforce, and HubSpot, then automatically routes each interaction to the correct account, calculates health and sentiment metrics, and writes structured data back to the CRM, with no manual tagging, rules configuration, or engineering work required. The platform is designed for post-sales teams managing large books of business where account history is scattered across inboxes and systems and is difficult to surface quickly. It addresses the core problem that the most valuable customer data, what customers actually said, typically lives in unstructured formats that can't be queried, reported on, or fed into AI workflows without significant manual effort. Key capabilities include: \* Native integrations with Gong, Zendesk, Gmail, Slack, Salesforce, HubSpot, Zoom, Outlook, Jira, and others — no migration or engineering required \* Intelligent routing that maps every call, email, and ticket to the correct account automatically \* Derivative metrics including health scores, sentiment scores, risk flags, and engagement trends, calculated from actual customer conversations CRM write-back that keeps Salesforce and HubSpot updated automatically \* Natural language querying that lets users ask plain-language questions about any customer or account segment \* Pre-built AI agents for the most common customer success and account management use cases \* MCP server that exposes structured customer data to external AI tools and workflows BackEngine is SOC 2 Type II and HIPAA compliant. Customer data is encrypted at rest and in transit with unique per-customer keys, and BackEngine employees cannot access customer data without explicit permission. The platform is designed to be operational in under 30 minutes, with no changes required to existing team workflows. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate BackEngine?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind BackEngine?** - **Seller:** [BackEngine](https://www.g2.com/sellers/backengine-c19b8fe2-256f-4786-b5e2-8d01fab61dc3) - **Year Founded:** 2023 - **HQ Location:** Culver City, US - **LinkedIn® Page:** https://www.linkedin.com/company/backengine-ai/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are BackEngine's Pros and Cons? **Pros:** - Insights Generation (2 reviews) - Customer Insights (1 reviews) - Feedback Management (1 reviews) - Improvement (1 reviews) - Review Improvement (1 reviews) ### What Do G2 Reviewers Say About BackEngine? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **rapid insights generation** from BackEngine, which enhances customer satisfaction and drives product improvement. - Users value the **customer insights** from BackEngine, enhancing collaboration across product, support, and leadership teams. - Users value the **responsive feedback management** of BackEngine, enhancing customer satisfaction and improving product development rapidly. - Users commend BackEngine for its **rapid iteration and feedback implementation** , greatly enhancing customer satisfaction and business insights. - Users commend the **rapid implementation of feedback** in BackEngine, significantly enhancing customer satisfaction and business insights. #### What Are Recent G2 Reviews of BackEngine? **"[BackEngine has become a critical tool for us](https://www.g2.com/survey_responses/backengine-review-11002837)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/backengine-review-11002837) --- **"[Easiest way to understand customer feedback and sentiment at scale across channels!](https://www.g2.com/survey_responses/backengine-review-11002365)"** **Rating:** 5.0/5.0 stars *— Ray R.* [Read full review](https://www.g2.com/survey_responses/backengine-review-11002365) --- ### 25. [BoltChatAI](https://www.g2.com/products/boltchatai/reviews) Bolt Insight is an AI-native research and insights company built around Bolt Intelligence, our always-on consumer intelligence platform that connects qualitative research, quantitative research, UX research, and social listening in one system. Powered by Bolt IQ, our proprietary AI research brain trained on the thinking of senior researchers who've spent careers turning consumer conversations into strategic decisions, Bolt Intelligence continuously analyzes market and competitive data, proactively detects patterns, and creates your next research brief, so you can find your next innovation idea, get the consumer validation, and be market ready. You bring the business question; we help you choose the right method to answer it. Run research independently or co-design studies with our expert team. Either way, you get boardroom-ready insights that are fast, deep, and effective, without ever having to choose between quality and efficiency. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate BoltChatAI?** - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind BoltChatAI?** - **Seller:** [Bolt Insight](https://www.g2.com/sellers/bolt-insight) - **Year Founded:** 2018 - **HQ Location:** Southwark, London - **Twitter:** @boltinsightcom (97 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/boltinsight (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Enterprise #### What Are Recent G2 Reviews of BoltChatAI? **"[I love AI](https://www.g2.com/survey_responses/boltchatai-review-9162170)"** **Rating:** 5.0/5.0 stars *— Nicole M.* [Read full review](https://www.g2.com/survey_responses/boltchatai-review-9162170) --- ## What Is Feedback Analytics Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Feedback Analytics Software? - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Text Analysis Software](https://www.g2.com/categories/text-analysis) - [Experience Management Software](https://www.g2.com/categories/experience-management)