---
title: Quality Hub Reviews
meta_title: 'Quality Hub Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Quality Hub works for a business like yours.
date_modified: '2026-03-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Quality Hub Reviews
**Vendor:** Quality Hub  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Quality Hub
Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a full suite of systems designed to support successful quality management across various organizational needs. - Robust and Secure Solutions: Develops systems that are both secure and reliable, ensuring the integrity and confidentiality of quality management processes. - User-Friendly Interfaces: Focuses on creating intuitive and accessible systems to enhance user experience and facilitate seamless integration into existing workflows. Primary Value and Problem Solved: Quality Hub addresses the critical need for effective quality management by providing tailored software solutions that enhance operational efficiency and ensure compliance with industry standards. By offering secure, user-friendly systems, Quality Hub empowers organizations to maintain high-quality standards, particularly in sectors where quality control is paramount, such as healthcare. This approach not only mitigates risks but also fosters a culture of continuous improvement and excellence within organizations.






- [View Quality Hub pricing details and edition comparison](https://www.g2.com/products/quality-hub/reviews?open_modal_url=%2Fproducts%2Fquality-hub%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fquality-hub%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A10%3A19+-0500&secure%5Bsession_id%5D=875ea194-edf3-47a1-b0c9-d71fa328abf2&secure%5Btoken%5D=56ba7aed45b89fc0b12f447fa1738a18c21f092564d1cf90a9bc994aa6b1e51c&format=llm_user)

## Quality Hub Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

## Top Quality Hub Alternatives
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  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)