I really like using Qualified for its various features such as AI SDR, which we call Alex the AI Agent. It helps us convert high intent website traffic into qualified meetings faster with accurate routing. I appreciate the better buyer experience and measurable impact it provides. I'm a fan of the flexibility of the application and also the proactive relationship manager, Leslie Medina. The real-time website chats are excellent, and the AI assistance in data capturing and qualification is a big plus. I also find the direct calendar booking feature quite convenient. It integrates well with other tools we use like MS Teams, ZoomInfo, Google Ads, and Salesforce. The initial setup was smooth, making the transition easy for us. Review collected by and hosted on G2.com.

The live chat agent round robin feature needs to be more flexible. Every agent should have an equal number of opportunities. It's been 2 months since we launched it in our team, and we're still learning and exploring with the help of the relationship manager. Agents who are available on the chat should get rotation instead of those who are unavailable. This ensures that if an agent takes a quick break, they won't miss out on chats. Review collected by and hosted on G2.com.

I like the team we work with because they allow us to get the most use out of the platform. Our Customer Success Rep, Lauren Ackermann, has been an incredible partner to our team from the beginning. She truly knows her stuff and is amazing at what she does, consistently going above and beyond. Lauren not only makes recommendations but actively helps us with real work, ensuring things get done. She's always willing to jump on a call when we need support, and her response time is incredibly fast. Most importantly, she genuinely takes great care of our team and makes sure we're set up for success. We really appreciate everything she does. She is awesome to work with! Review collected by and hosted on G2.com.

Sometimes the UX is wonky when navigating the experiences section. It's not easy to move left to right without accidentally navigating backwards in the browser. Review collected by and hosted on G2.com.

Qualified’s AI SDR makes it easy for us to personalize conversations with both customers and prospects on our website, while also simplifying our overall sales process. Review collected by and hosted on G2.com.

The user interface is not as intuitive as I would like it to be, but we are able to do everything we need in the platform. Review collected by and hosted on G2.com.

I really like working with the Qualified team. Josh from Qualified has been outstanding as our QSA. Their support team is fantastic, and they helped get us onboarded within six weeks, matching our quick pace and readiness to go. Once we integrated our tech stack, everything was ready to go immediately. I find the setup very easy; as soon as we were given access, I had everything connected within minutes. We liked Qualified's ability to use AI, which has been great for better marketing and booking meetings. Review collected by and hosted on G2.com.

There's a few things that I think Qualified could be better with. It's just the email part of it or enrolling people into campaigns or having them better integrated with list building from tools like HubSpot or Demandbase. You have to do most of it via Salesforce or via Qualified itself. There should be a better way of interacting with the tools we have. It has some level of integration, but it could be better. Review collected by and hosted on G2.com.

I use Qualified to drive more qualified booked meetings to our AE team, and it really improves engagement and conversions. I appreciate the support from Elle Anderson, who is incredibly responsive and an expert, making me feel confident about what we're rolling out. The meeting booking options are particularly valuable, and I find Qualified to be a "one stop shop" for many of our marketing needs, including live chat, offers, and nurture streams. I like that these features are purpose-built to drive prospects toward conversion and are very easy for marketers to use. Qualified also integrates well with Marketo and WordPress, and we were even able to cancel Drift and OptinMonster because of it. Our RevOps manager didn't have many complaints during the initial setup, thanks to the instrumental help from Elle Anderson, the Qualified Success Architect. Review collected by and hosted on G2.com.

There's nothing at this time, though we're still very new to the Qualified experience. Review collected by and hosted on G2.com.

I really like the ease of training with Qualified. We loaded up hundreds of PDFs about our company and what we do, and we were able to start training the bot before turning on live crawling, which was a breeze and gave it the concierge angle. I think the customer success is also a big plus. The setup process was incredibly efficient; it was supposed to take ninety days, but with the help of Qualified's solution architects, Janine and Andrew, it was done in thirty days. I'd give it a solid 10 out of 10, especially appreciating the customer success aspect. Review collected by and hosted on G2.com.

Later this spring, we are gonna work on the integration of the data into a central data lake, and we're gonna work on, not going directly into our Salesforce, which, of course, you guys are really well built for, but we're going to try to run through a middleware integration. So we have one source of response truth. That is an area that we're gonna pay extra attention to. Because I think that is not the easiest pre prescribed solution, which would be the direct integration. Review collected by and hosted on G2.com.

I love that Qualified includes multiple functions into one platform, reducing the need for a large tech stack. It handles inbound leads in an automated but highly personable way with the agentic AI agent. I also appreciate that it can incorporate scheduling for the entire organization, handle all routing needs, and provide very specific insights into exactly what a prospect is engaging in or discussing on our website. Additionally, it offers significant visibility into what has transpired with an individual, even before their initial meeting or interaction with someone on our team. The support since going live has been absolutely amazing, with immediate reactivity and fantastic assistance from our representative, Elle, who continues to help with setup and support of our processes. Review collected by and hosted on G2.com.

The hard coding behind the scheduling can be a challenge if you have a dynamic process for routing and sorting leads for account executives. If one data field is off while syncing between your CRM and Qualified, it can cause significant issues, requiring agent assistance, which leaves us feeling less empowered to fix problems independently. Another area for improvement is the scheduling process when an SDR qualifies a lead before a meeting, as it can be disjointed and lead to prospects missing notifications for rescheduled meetings. Review collected by and hosted on G2.com.

I like how easy Qualified is to work with and set up. I enjoy how seamlessly the platform integrates and simplifies campaign creation, which was surprisingly straightforward. Working with the Qualified team has been a good experience, and Josh, our Success Architect, has made a significant impact with his responsiveness and expertise. His support in optimizing workflows, troubleshooting issues, and helping think through new use cases has been crucial. Additionally, the platform has been instrumental in increasing inbound meeting conversion, improving speed to lead, and enhancing our account-based marketing efforts. Review collected by and hosted on G2.com.

It's not a dislike, but our biggest concern is validating if Qualified is actually helping or if we would have still booked the meetings regardless of using the platform. Review collected by and hosted on G2.com.

The AI chatbot on Qualified, which has basically replaced search on the site has helped users navigate through the site while simultaneously pushing them further down the funnel. I also find the promotional add-ons to be great supplemental additions to the site when we launch features, releases, partnerships, and more. Review collected by and hosted on G2.com.

If I had to pick, I would say the learning curve and the UI/architecture of the dashboard. Unclear hierarchy of dashboards and nomenclature. Initially difficult to find where items such as chat setup and settings, content for chat, etc. Review collected by and hosted on G2.com.

The level of service we receive from Qualified is outstanding. Our CSM truly partners with us on our initiatives and is consistently available to help with strategy, troubleshooting, and any questions that come up along the way. Review collected by and hosted on G2.com.

When issues come up with the AI SDR, it often feels like they’re putting their resources into the next product version instead of fixing the current one. Review collected by and hosted on G2.com.