The team that supports us. Yes, the technology is great, thoughtfully put together, flexible, and powerful, but Janene, our QSA, is the reason we are live in 30 days despite being in the middle of a potential company spin-off, total re-brand, and enormous loads of work to be done. We shouldn't be live already. We are because of the team behind the product's willingness to do whatever it takes to get us there. Review collected by and hosted on G2.com.

I wish we could customize the appearance of our AI Assistant more. Custom fonts, chat backgrounds, etc. Review collected by and hosted on G2.com.

The customer success team really do work hard to ensure the chat bot is set-up according to your companies goals. They work with you to optimize Qualified features to the fullest extent and I truly appreciate it. Review collected by and hosted on G2.com.

It is a very complex tool, so our original set-up was a bit clunky. If we spent more time clearly communicating goals and building more comprehensive onboarding road map. Review collected by and hosted on G2.com.

We just launched Qualified today, so this review is primarily from an implementation and onboarding perspective.

Overall, the implementation process was very smooth. A big part of the successful rollout was the support from our Success Architect, Nick Kerlin. Nick was extremely responsive throughout the implementation process and provided clear guidance on configuration, best practices, and how to structure conversation flows. Having someone who understands both the technical setup and the go-to-market strategy behind conversational marketing made the process much easier for our team. Review collected by and hosted on G2.com.

Since Qualified is a powerful platform with a lot of flexibility, there is naturally a bit of a learning curve when first getting familiar with the interface, conversation flows, and routing logic. That’s not unique to Qualified - it's typical with any sophisticated tool that integrates deeply with systems like Salesforce and marketing automation platforms.

That said, the onboarding support from Nick made the process much easier. Nick walked us through the setup step by step, shared best practices, and helped simplify what could have otherwise been a very technical implementation. His guidance significantly reduced the ramp-up time for our team. Review collected by and hosted on G2.com.

It's simplicity. I can train the AI on exactly how to speak about our brand, how to contextualize conversations to different GTMs, and how to qualify leads. It's integration with Salesforce allows us to further identify specific leads and contextualize their website experience. No longer does a website visitor need to search through our site, instead our AI SDR is a concierge. Its extended capabilities unifies campaigns by allowing us to target named accounts, alert named sellers/BDRs, and trigger AI emails to nurture those in our buying cycles.

Additionally, our CSM Domenic is so helpful. Like many mid-market growth companies, we have frequent positioning change, attribution problems, and other operational challenges. He is great at listening to our problems and ideas, and then using his understanding of Qualified to help build solutions that help us drive outcomes. Review collected by and hosted on G2.com.

It's quite the investment, but has proven ROI within the first 6 months of launch. There are minor UI challenges and learning curves. Review collected by and hosted on G2.com.

The level of support we received from our CSM was excellent. Mike was fantastic throughout the onboarding and implementation process, and he consistently answered all of our questions. Review collected by and hosted on G2.com.

So far, so good. There’s nothing specific I need to call out at this point. Review collected by and hosted on G2.com.

Qualified has made many improvements over the year we've been using the tool including a better AI SDR interface, more flexibility with workflows and chatbot intelligence, as well as they've been very in-depth with support when we were having attribution issues. Review collected by and hosted on G2.com.

The workflows and experiences can become overwhelming and hard to diagnose where something may be breaking down. It would also be helpful to have some sort of internal audit log to review when data was passed/stamped back and forth between systems. Review collected by and hosted on G2.com.

The platform is robust and can fulfill all our companies needs for chat and scheudling meetings with a variety of ways prospects can engage with our content (traditional chat, voice, AI SDRS, scheduling meeting within the chat and buttons and forms). The support they offer is also best in class. Review collected by and hosted on G2.com.

literally nothing. This was the easiest tech I have ever onboarded. Our rep, Jennifer, was buttons up with an easy to navigate task list and expectations that were clearly spelled out. The product itself is intuitive, can easily be trained, integrations with our CRMs and performs on our site exactly as intended. Review collected by and hosted on G2.com.

Qualified is routinely adding new capabilities. The integrations into other systems are robust. And their customer service is very hands-on. Review collected by and hosted on G2.com.

CSMs do a lot of execution which means as an Ops person, it's easy to fall into the uncomfortable position of not having enough familiarity with the system to execute changes myself. That being said, that's not so much a Qualified issue as a it is an internal Ops issue! Review collected by and hosted on G2.com.

The software is great. That said, the best thing about Qualified is their Customer Success team. Our CSM has been nothing short of extraordinary. Her support over the past year using Qualified has helped us get the most out of it. From the prospect experience on our site, to lead routing, and the AI capabilities, I cannot recommend Qualified enough to any team.

In terms of the tool itself, it's easy to use. Qualified emphasizes a lot of support during your initial implementation. The AI capabilities of the tool continue to be iterated and advanced. Review collected by and hosted on G2.com.

It's hard to say anything here. If I had to nitpick, I would like for the tool to better identify current customers who are visiting our site. This may be an impossible feat, knowing a lot of customers who visit our site do not have pre-existing contact records. Review collected by and hosted on G2.com.

We updated our lead processes at the beginning of 2026, and the Qualified AI SDR (Piper) has been a crucial aspect of our new process. We've been able to convert web leads at a much higher rate without receiving as many "junk" leads. Review collected by and hosted on G2.com.

No negative feedback at the moment. We've been able to resolve any issues with the help of our Qualified rep (Rob Kubovic). Review collected by and hosted on G2.com.