What I like best about Qualified is how effectively it helps connect with high-intent website visitors in real time. The platform makes it easy to identify engaged prospects, route conversations to the right team members, and create a more personalized experience based on visitor behavior. The AI capabilities and automation have also helped us scale engagement without sacrificing responsiveness, while the Salesforce integration provides strong visibility into visitor activity and campaign performance. Review collected by and hosted on G2.com.

Like most enterprise platforms, there is a learning curve to unlocking all of its capabilities. Some areas of the interface can feel complex when building more advanced experiences or reporting, and I'd like to see even more flexibility around customization and analytics. That said, the platform continues to evolve, and new features are released regularly. Review collected by and hosted on G2.com.

I am a big fan of making it easy for our prospects to come to us and making it easy for buyers to buy- the AI allows us to filter out unqualified leads while also quickly providing valuable info prospects are looking for prior to even connecting with a person Review collected by and hosted on G2.com.

no complaints from a usage standpoint. setup took some time, but we are in a unique position setting up 2 separate instances for our 2 companies at the same time Review collected by and hosted on G2.com.

What I like most about Qualified is how easy it makes it to connect with people who are genuinely interested in what we offer. The live chat is simple to use, and it’s always a work in progress, which I appreciate. I also love that it integrates easily with Marketo, which saves us a lot of headaches when setting up the smart list flow and making sure contacts move smoothly through the program. Also, the support has been amazing! and every question we ask, Meaghan always tries to find a solution and is very responsive Review collected by and hosted on G2.com.

The chat is always going to be a work in progress, so the more we train it, the better it will become. One improvement we can make right now is to update the Activity section so it shows the person as soon as they book a meeting, rather than waiting for the session to close out. Also, I’m not sure whether the AI chat is actually asking the same question repeatedly or if it’s just refreshing, but it would help to make sure the chat isn’t saying the same thing over and over and doesn't show on the conversation log. Review collected by and hosted on G2.com.

The platform is amazing and incredibly powerful, and so far we’ve only scratched the surface of what it can do. The support has been just as great; shout-out to Matthew for being incredible throughout our implementation and beyond, as we continue to tweak and refine the best way to integrate the platform with our existing CRMs and other systems.

Piper is awesome and we include a version of her (Oscar the trash grouch) on our site that improves the user experience while driving more opportunities for us. Review collected by and hosted on G2.com.

The platform can be quite complex and difficult to navigate and edit unless you put a lot of time into learning it and/or you have a great rep to help you Review collected by and hosted on G2.com.

Specific to the platform, it couldn't be easier for prospects to use and engage with our AI SDR, Lily. There is a genuine curiosity about how good qualified will be in terms of delivering information, and we are finding, based in the data, that not only do prospects engage in detail, but they continue to a booked meeting. We see similar strong results in email open rates as well. Review collected by and hosted on G2.com.

I haven't come across anything that I didn't like. I haven't come across anything that I don't like about the platform. So far we are having a very good experience with both the platform itself but more so the experience we've had with our implementation specialist, Elle Anderson Review collected by and hosted on G2.com.

I like that Qualified fills multiple use cases for us, like website chatbot, inbound demo scheduling, and having an AI BDR for automated follow-up. What I appreciate most is the level of support we've received from our account team. They are incredibly knowledgeable about the complex platform, always available to help, and make us feel like we're the most important client. I would give Qualified a 10 out of 10 mainly because of the support we've received from Julie Bailey. Review collected by and hosted on G2.com.

The platform is evolving as Qualified expands its offering to include more AI, making it feel more complex each quarter. I find it hard to keep up with learning all the new features, so I rely on our account team for updates. Also, the UI could be simplified and streamlined, particularly the left side navigation menu. It feels excessively long, and I spend a lot of time clicking around different menu items to find what I need. Review collected by and hosted on G2.com.

What I like best about Qualified is how effectively it turns website activity into real sales conversations. It gives our team clear visibility into who is visiting, what they are interested in, and when it makes sense to engage. The platform is easy to use, fits well into our GTM workflow, and helps our reps focus on the right accounts instead of chasing low-intent traffic.

A big part of our success with the program has also been our CSM, Julie. She has been a strong partner from the start, helped us get the most out of the platform, and has played a major role in making the program successful. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Review collected by and hosted on G2.com.

There is very little I dislike about Qualified. As with any platform, there can be a learning curve when setting up more advanced workflows, but the team has been responsive and helpful whenever we have needed support. Review collected by and hosted on G2.com.

Qualified makes it easy to engage website visitors in real time and quickly identify high-value prospects. Its seamless integrations, user-friendly interface, and powerful conversational tools have helped improve both lead generation and customer experience. Review collected by and hosted on G2.com.

One area for improvement is the responsiveness and resolution time for more complex support issues. While the support team is generally helpful, we've experienced situations where questions requiring engineering involvement have taken several weeks to resolve. For example, we identified a reporting gap and the issue has been with the engineering team for over three weeks without a clear answer or timeline. More proactive communication and faster updates on outstanding issues would greatly improve the overall experience. Review collected by and hosted on G2.com.

Support/onboarding - our rep Austin is FANTASTIC. He genuinely wants us to succeed and helps us find new ways to capture leads and generate revenue.

The speed to revenue - we have deals that have gone from open -> closed in just 6 months which is an insanely fast sales cycle.

AI/Intelligence - the AI email capabilities are great - we love how Benny structures conversations and pulls relevant information to tailor the conversation

Performance - we have seen great success with qualifying quality leads faster. More pipline opened Review collected by and hosted on G2.com.

wish it integrated with hubspot lists and segmentation targets Review collected by and hosted on G2.com.

I really like how Qualified goes much deeper than being just a chatbot. During onboarding, I often wondered if Qualified could do something specific, and usually, the answer was yes. It's clear to me that Qualified is thoughtfully designed around real SDR team workflows. It automates repetitive tasks, routes website visitors to the right rep's calendar, and follows up based on CRM and website behavior. The customization level is a big differentiator. We created an AI SDR persona named Franklin, who communicates in a way that resonates with Fire Chiefs, enhancing the experience for our prospective customers. I also found the setup process enjoyable, thanks to our Qualified CSM, Elle, who set a high bar with her structured plan and consistent support. Overall, the platform significantly reduces operational workload and allows us to focus on new opportunities while ensuring personalized customer experiences. Review collected by and hosted on G2.com.

Nothing to note at this time. Review collected by and hosted on G2.com.