Implementing Qualified was one of the smoothest software rollouts we've had, thanks to the team's well-defined onboarding process. Our "Success Architect", Rhoda, was fantastic to work with throughout the implementation and onward. The whole experience was highly collaborative and hands-on.

Within our first month, we were already seeing measurable results that we could directly attribute to the platform. PiperX and the AI SDR capabilities have been a valuable addition to our go-to-market motion, and we're excited to continue building on the initial foundation.

On top of that, the product interface is intuitive and easy to navigate (they also have a robust academy), making it simple for our team to start using. Review collected by and hosted on G2.com.

So far, I haven't encountered anything I don't like — in terms of features or functionality we ask for, the team is quick to find a workaround or add it to their roadmap. Review collected by and hosted on G2.com.

Qualified has a real advantage because they provide a Qualified Success Architect— in our case, Robin. Her project management was consistently on point. Whenever she needed to address contract questions or technical concerns, she made sure the right people were on the call to resolve them. We always left those conversations with a clear direction and a solid path forward. Review collected by and hosted on G2.com.

In our case, our routing rules were too complicated to enter directly, and it turned into quite a chore. As a result, we had to roll it out by region. It wasn’t terrible, but it did slow things down. Review collected by and hosted on G2.com.

Qualified is an innovative platform for converting inbound traffic into pipeline through real-time, AI-driven engagement. The AI SDR experience enables more dynamic interactions compared to traditional root-and-branch logic, helping drive higher-quality engagement and smarter routing.

The implementation process is well-structured, with a clear framework, strong documentation, and helpful training resources. The partnership from the Qualified team has been a highlight, with proactive guidance and consistent support throughout onboarding and activation.

The platform also supports a flexible rollout approach, allowing for controlled activation and phased expansion, which helped ensure a smooth launch. Review collected by and hosted on G2.com.

Some custom integration features required additional validation during implementation, but the team was responsive and worked closely to resolve issues in a timely manner. Review collected by and hosted on G2.com.

I like the ease of use and flexibility of Qualified. It's great that it can adapt to our business processes and makes it easy to onboard new users. The availability of training materials is really helpful. Our Success Architect, James, has been super helpful, always willing to go the extra mile to assist. Another thing I appreciate is the seamless interaction it provides for prospects using AI, enabling them to get information about our products and book meetings with sales easily. Review collected by and hosted on G2.com.

Some of the out-of-the-box integration with Eloqua was not working easily as other vendors have done in the past, so it required some initial work-arounds to function as our business requires. That said, James was instrumental in the initial configuration and we now have it fully working as needed. Review collected by and hosted on G2.com.

We have been incredibly impressed with the AI analysis, summarization, and prioritization with Qualified's chatbot embedded into our site. It's been intuitive to personalize and train, and Calvin has been great about helping us make updates that bring its capabilities to life. Review collected by and hosted on G2.com.

There could be a little more clarity about what each backend section does and the differences between areas like Guardrails vs Conversation settings for more hands-on users. Review collected by and hosted on G2.com.

How automated it is- it is quick and the amount of information provided is extremely helpful. When you are attempting to get someone connected for services, you want quick and effective, which is what Qualified has! Review collected by and hosted on G2.com.

The biggest downside is that some prospects are able to get around the AI questions and get through to the sales chat that are not looking for new services with Paycor. The prospects are current or past clients trying to get their W2's, paystubs, etc. Other than that, no real downsides! Review collected by and hosted on G2.com.

The chatbot can connect to the website, but I wouldn’t say it’s a particularly great feature. Review collected by and hosted on G2.com.

Poor account management. Support response times are slow, and the three CSMs we’ve had generally haven’t been very helpful. They seem either overworked or like admins who struggle to keep up with the volume of support requests coming through.

They also keep trying to push PiperAI when they haven’t mastered the basics. It doesn’t feel like they’ve asked customers to speak with the product team who actually has to build the project.

Lead routing is tricky, and the build process is convoluted. Review collected by and hosted on G2.com.

One of the main objectives of my org in getting Qualified was to increase the speed to lead. With Qualified, we cut down the time of our field team getting in front of inbound requests with the meeting booker functionality. We are able to track the ROI with Qualified clearly in our Salesforce reports and dashboards.

The chatbot is great for providing custom chat experiences based off of what someone is chatting about and also the segment that chatter falls in, as well. I appreciate being able to train the AI not only on our website, but on offline content as well in order to pad the AI with as much knowledge as possible.

Their AI email feature is something my team is now using in year 2 of Qualified and find it especially useful as a part of our events motion, both from a pre- and post- event strategy.

Lauren was my QSA from onboarding onwards for a year and a half and was instrumental in setting my team up for success! Review collected by and hosted on G2.com.

Being able to dictate email send times more granularly would be a great addition! Review collected by and hosted on G2.com.

Qualified is helping us engage high-intent website visitors in real time and connect them with the right sales reps. The AI Agent is genuinely impressive compared with other chat and conversational tools I have tried or seen

It asks the right follow up questions to understand fit and intent, and it knows when to hand the conversation off to a sales representative via meeting versus resolving it independently. This has helped create a cleaner pipeline because reps are not being pinged for every website visit. As a result, Qualified leads are converting to pipeline at approximately 2X the rate and generating a higher average order value.

I also value its multilingual capabilities, which allow visitors to engage in their preferred language and create a better overall customer and prospect experience. Review collected by and hosted on G2.com.

Agent is strong but it's not perfect. achieving the best results depends heavily on well designed conversation flows and close coordination between GTM teams.

Main challenge with Qualified is that getting the routing, qualification logic, and integration w/ CRM and MAP configured correctly which can require significant upfront effort and ongoing optimization. We have seen cases where meetings were booked with the wrong representative or later cancelled because the visitor’s needs did not align with the selected meeting type.

Other area with room to improve is reporting and analytics. It covers the basics well but getting more granular conversation level trends can be challenging. Review collected by and hosted on G2.com.

We replaced Drift with Qualified and it's been a huge upgrade, from hard-coded playbooks that relied on hundreds of lines of copy for each possible branch in a decision tree to using natural language prompts and training on our own content so that users can have a free-form conversation on our sites. It's helped us shift to a more strategic lens by freeing up time that we would otherwise have spent building out dozens of individual playbooks.

Qualified's level of support has been crucial to our success. Our launch was somewhat complex and our point of contact, Brittany, has been phenomenal. It's been 8 weeks since we launched and she still goes above and beyond, making her expertise and direct support available by Slack and over multiple weekly calls. She's like another colleague to us. Review collected by and hosted on G2.com.

It would be great if more of the reporting was exportable! The UI is not perfect but overall it's a good balance of offering rich capabilities while being straightforward and intuitive to learn. Review collected by and hosted on G2.com.