The platform is agile, allowing us to rapidly deploy our AI SDR, iterate on chat flows in real-time, and seamlessly integrate with Salesforce to capture demand 24/7.

Beyond the technology, our Customer Success Manager has been the absolute standout feature of our experience. They operate as a true strategic partner rather than just a traditional support contact. During our AI rollout, our CSM brought technical expertise to the table. Having a CSM who deeply understands both the platform's architecture and our specific GTM strategy has been invaluable to our fast time-to-value. Review collected by and hosted on G2.com.

While their AI is incredibly strong on the front end for prospect engagement, the backend currently lacks AI-powered analytics for team managers. Right now, reviewing chat logs, summarizing conversational performance, and identifying areas for playbook optimization is still a very manual process. It would be a huge value-add if Qualified introduced AI features to automatically summarize chat outcomes, highlight friction points, and proactively suggest improvements to our routing logic and conversational flows. Review collected by and hosted on G2.com.

Qualified is a comprehensive and highly effective end-to-end solution for introducing an AI SDR, which significantly reduces the time needed to qualify opportunities and streamlines the process of handing off prospects to our sales representatives. We have observed its consistent performance not only in our top-performing forms and funnel channels but also in its ability to uncover and utilize insights across our entire website. Review collected by and hosted on G2.com.

This tool is very powerful, and it has some complex and inherent difficulty in getting used to the different ways a prospect can engage with the tool. Nevertheless,their model of partnership with a Qualified Success Agent has really allowed us to take full control of the features available. Their support is top of the line, both in the technical but also the strategic insights that they contribute, and also where we can leverage Piper better to improve conversions. Review collected by and hosted on G2.com.

I love how Qualified is the first touch point whenever someone visits our site, tracking and reporting metrics right away. It assists our Inbound team by catching visitors they can't, thanks to Qualified AISDR's ability to help many visitors at once. I find it really impressive that it documents every interaction in a reportable way, instantly saving us time on data entry and reducing human error. The AISDR's ability to recall previous topics provides a personalized and cohesive experience for users. Additionally, I like the company's genuine and bright staff who provide excellent communication, support, and guidance. The integration capability, UI, and services they offer consistently excel. I appreciate how customizable the AI is, and I get dashboards and reports on all interactions. The AI's email campaigns and signal information ensure I have all available information on a visitor. The initial setup was super easy too. Review collected by and hosted on G2.com.

I would like to be able to send reporting to people who don't actively use Qualified. It would be nice to have a lesser permissions set for people that consent to receiving reports, where Qualified has their info and consent but they don't have to fully connect. Or the ability for a monthly export to an excel or Google Doc for company reporting. Review collected by and hosted on G2.com.

I love having a dedicated client success architect for our account. Our new point of contact is Cormac Malley who took over after Genise Christianson. The hand-off was seamless and Cormac was able to dive in and immediately help by building out custom solution dashboards for us and simplify some of our currrent lead routing flows. I love that all of the technical work is handled by the Qualified team and since launching the new AI SDR capability it has been very low lift internally. Review collected by and hosted on G2.com.

I would like the ability to have a multi-select option within the chat if someone was interested in learning about more than 1 product/solution. Our sales team would like the ability to leave the chat window and view another tab without being marked as away. Review collected by and hosted on G2.com.

What stands out most about Qualified is the exceptional support we receive from Jen(jennifer@qualified.com). She is always available to assist us whenever we need help. In addition, Qualified as a platform offers a wide range of features that have been incredibly beneficial for us. Whether it's their AI SDR or the campaigns managed entirely by the AI SDR, I haven't come across any other tool on the market that supports us to this extent. Review collected by and hosted on G2.com.

There's nothing specific that I dislike apart from the only part where I feel there's a lot of things Qualified offers that we are not necessarily utilising. Also, the campaigns are a bit complicated at times to navigate through which we've been assured would be fixed by their product team soon. Review collected by and hosted on G2.com.

I really find Piper's features outstanding and they have improved significantly from when I last used Qualified about 2-3 years ago. The AI email campaigns are amazing and save a lot of time with follow-ups. The Qualified team is also incredible to work with. Their intent signals are great resources for gauging which target accounts are engaging with our site and materials. Additionally, AI emails ensure that leads who engage with chat or various website aspects don't fall through the cracks. With many freemium web visitors, setting up auto campaigns and reducing noise in the sales team's inboxes is very helpful. The initial setup was very smooth with Mike Witt's assistance. He is the best success architects I've worked with, responding extremely fast and being very knowledgeable about everything related to Qualified. Review collected by and hosted on G2.com.

I wish there was more flexibility for human input into the AI-generated responses, like emails or snippets. When training the AI agent with snippets, it's a clunky workflow. I have to mark the answer as wrong, create the snippet, delete the question, and re-add the question to confirm the snippet is accurate. Also, the responses aren’t always completely wrong; sometimes it just provides the wrong page link. So would be great to just be able to edit the link without creating a new snippet. And would be very helpful if we could see the updated snippet after it's been edited - can create confusion. Review collected by and hosted on G2.com.

I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last tool, Qualified is doing actual 40x increases. To be fair, our last solution was MUCH less sophisticated, but being able to write 40x increase and having the data to back it up at the end of the year has made Qualified my favorite software as a Demand Gen Marketer. Qualified is now in our top 4 new business channels.

But most importantly! The Qualified support team, specifically Cassie Tran, is the reason we've had such an amazing time with Qualified. Cassie is amazing and genuinely feels like she works on my marketing and not for Qualified. I've never had such a helpful, intelligent, dependable person to work with outside of my own team in my professional career. Thank you Cassie. Review collected by and hosted on G2.com.

The initial setup is pretty involved if you want to get it right but its to be expected with rebuilding routing rules and training an AI on your entire product. Cassie Tran made this very easy though. Review collected by and hosted on G2.com.

The Ai ADR is always on and ready to engage with our website visitors, offering helpful support and making it easy to schedule meetings with our Sales teams. Review collected by and hosted on G2.com.

There are a lot of features and functionality, and it takes some time to fully understand everything. We’ve run into a few glitches where the UX wasn’t what we expected, but we were able to correct them quickly with the help of our CSM. Review collected by and hosted on G2.com.

I like Qualified for its AI chatbot, which helps us automate many interactions and provides detailed reporting on visitor traffic and intent signals at the account level. It is valuable because it allows us to speak to our prospects live on the site, helping to increase our ARR and offering a smoother communication path to various departments. The ability to convert a site visitor into an actual meeting with our Sales team is particularly impressive. I also appreciate that it integrates well with other tools like Salesforce, Slack, and Outreach/Salesloft. The initial setup was very easy and quick, taking just about two days. Review collected by and hosted on G2.com.

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Earlier this year, we upgraded our website chatbot from rules-based branching to an AI SDR...and it's incredible how well Piper can respond to questions! It's eased the strain on our reps to not have to be continuously online to answer questions since Piper can handle questions and book meetings 24/7. It also eased the strain on our marketing team since we no longer have to manage the countless branches when we were doing rules-based logic. I also appreciate no longer needing to have as many manual translations for localized experiences which can be a bear to maintain and QA. Another area of the platform I use often is Offers. I love how I can easily segment what gets shown to users and manage them all without dev support. The cherry on top is the incredible support we receive from our Customer Success Architect. Their expertise, quick responses, and pleasant demeanor makes our ongoing relationship quite enjoyable. Review collected by and hosted on G2.com.

With all of the content that Piper crawls in the initial onboarding phase, it makes for a hefty QA experience prior to launch. The scorecard functional is helpful to see common questions but the refinement process takes a while (which is worth it in the long run). It would be helpful to have a filter to option to see the content publish date so we can exclude older blogs and press releases that we don't want Piper referencing. We've experienced some issues with the crawl rate limit as sometimes it can overload the server. It would be nice to have options to schedule crawl dates and times, as well as how long the crawl takes Review collected by and hosted on G2.com.