--- title: Qualified Reviews meta\_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 1540 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Qualified Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [(279 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [(266 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [(217 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [(211 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [(179 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [(85 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [(84 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [(46 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [(42 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [(41 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualified ##### 1. Customer Support Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [ See 279 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 2. Helpful Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [ See 266 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 3. Features Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [ See 217 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 4. Ease of Use Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [ See 211 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 5. Customer Service Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [ See 179 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ### 5 Cons or Disadvantages of Qualified ##### 1. Learning Curve Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [ See 85 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Scalable AI SDR That Delivers Real Conversion Lift" What do you dislike about Qualified? The platform is strongest when data and routing are well-defined; without that foundation, it can take time to fully realize its value. ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 2. Missing Features Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [ See 84 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) See Related User Reviews ![Karina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina S.") KS Karina S. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal Support and Seamless Setup" What do you dislike about Qualified? N/A ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 3. Steep Learning Curve Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [ See 46 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) See Related User Reviews ![Jimena .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimena .") J Jimena . Enterprise (\> 1000 emp.) 4.5/5 "Easy Setup and Highly Customizable Options" What do you dislike about Qualified? For some things, it’s not that easy to find a logical solution on the platform—you really have to know where to look for specific items. I’m also conc ![Piyush G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush G.") PG Piyush G. Mid-Market (51-1000 emp.) 5.0/5 "Insightful Visitor Tracking, Quick Setup" What do you dislike about Qualified? Some of the reporting could be more flexible, and it takes a bit of time to fine tune the setup to match our exact workflows. The reports are solid bu ##### 4. Limited Customization Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [ See 42 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) See Related User Reviews ![Alex A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex A.") AA Alex A. 5.0/5 "Streamlined Outreach with Excellent Support" What do you dislike about Qualified? I think the reporting is a little limited, especially with the filters. Also, would love to be able to organize areas by folder structure (meeting rou ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 5. Complexity Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [ See 41 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) See Related User Reviews ![Tess C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess C.") TC Tess C. Enterprise (\> 1000 emp.) 5.0/5 "Powerful, Easy-to-Navigate Platform with Excellent Support" What do you dislike about Qualified? The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to m ![Bridgette O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridgette O.") BO Bridgette O. 4.5/5 "Intuitive and Efficient Lead Generation Tool" What do you dislike about Qualified? Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part. ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Messaging and GTM Alignment Consultant Mid-Market (51-1000 emp.) 4/22/2026 "Seamless Lead Generation with Stellar Control" 5/5 What do you like best about Qualified? I love the level of granular control I have over the content our AI SDR Kai accesses and how he leverages that content. It's great that I can remove outdated or confusing site pages to streamline Kai's knowledge base. I also appreciate being able to upload PDFs so Kai can access valuable gated content. The feature that lets me elevate certain site pages to 'offers' is fantastic because it ensures Kai points visitors to high-value lead generation pages when the conversation naturally leads that way. Best of all, doing all of these tasks is easy and intuitive. Having this control makes Kai as effective as a salesperson who never sleeps, ensuring accurate and brand-appropriate information is served to visitors. The training instructions and content settings are easily editable, allowing our AI Concierge to keep up with rapid industry changes. Lastly, I was only involved in setting up Kai's content knowledge base, and that was very easy. I heard no complaints from other members of the pre-launch team. Our Qualified representative, Lori, wonderfully guided me and was incredibly responsive to my questions. Review collected by and hosted on G2.com. What do you dislike about Qualified? There are several options for placing the chat box on the screen, each with their own pros and cons. We found that the option we originally wanted to go with wouldn't work on our site without extensive design changes because adding the gutter to the right pushes all site content and design elements to the left, and our theme's responsive design did not handle it well. \*\*IMPORTANT NOTE: this isn't Qualified's fault; it just might not work for your site either.\*\* The next best option was to have Kai open in a floating window minimized at the bottom right of the screen. The downside of that is that it covers over site content. I think it would vastly improve if the floating window could be draggable, so the user could just move it out of the way to see content beneath it. At present, it remains fixed, so the user has to close and reopen the chat window any time it's blocking something they need to read. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? I use Qualified to increase engagement and lead generation, qualify leads, and route them efficiently, saving us time and money while enhancing the user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Randi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randi A.") RA Randi A. Global Web Strategy and Digital Engagement Mid-Market (51-1000 emp.) 1/12/2026 "Streamlined Sales with Multilingual Chatbot" 5/5 What do you like best about Qualified? I like that Qualified is easy to use with a simple interface. The fact that the chatbot crawls our site and updates itself is a real plus. It can chat in many languages, reaching visitors in their own language. I appreciate the amazing customer success managers who stay with you throughout installation and usage. The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current. Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process. Review collected by and hosted on G2.com. What do you dislike about Qualified? I don't use Qualified's video chatbot. The platform has had some difficulties helping customers with detailed support questions. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified accelerates our sales process by answering questions 24/7 and qualifying visitors before they chat with sales. It handles simple queries, freeing our team for high-intent buyers. It's easy to use, multilingual, and connects to Salesforce. However, it doesn’t handle customer support questions well. Review collected by and hosted on G2.com. Show More 1/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 7/23/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Fast, Easy-to-Use Platform with Great Functionality and Support" 5/5 What do you like best about Qualified? Easy to use. The functionality is great, it can do various things like meeting booking, routing, and integrations with different tools. The platform is fast, and there isn’t much lag. Julie, our CSM, is very helpful and supportive, and she’s always available when we need her. Review collected by and hosted on G2.com. What do you dislike about Qualified? Just maybe how a little expensive the package is. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? It automatically offers a calendar to anyone who wants to book a meeting with us, and it shows the correct sales calendar based on their location. This gets leads in front of our sales team as quickly as possible, which also helps us qualify them early. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tess C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess C.") TC Tess C. Creative Director & Animator | Independent Projects Enterprise (\> 1000 emp.) 1/27/2026 "Powerful, Easy-to-Navigate Platform with Excellent Support" 5/5 What do you like best about Qualified? What I like most about Qualified is how easy it is to navigate and use on a day-to-day basis once it’s up and running. The platform is heavily used by our team and offers strong functionality that supports our workflows well. While the initial implementation had some complexity, the customer support team was excellent, very responsive, knowledgeable, and instrumental in helping us get successfully live. Overall, it’s a powerful tool with a robust feature set that integrates well into our broader tech stack. Review collected by and hosted on G2.com. What do you dislike about Qualified? The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to manually mark availability on and off adds friction for users and creates unnecessary complexity in daily operations. While the platform is feature-rich, some workflows could be more intuitive, especially for end users, which would improve ease of use and adoption without reducing functionality. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps solve several key challenges related to website engagement, lead handling, and information access. It reduces the friction of locating accurate information across our website when questions arise, acting as a powerful real-time search and assistance tool for both visitors and internal teams. It also ensures continuity when our BDRs are unavailable by allowing the AI to step in, qualify conversations, and schedule meetings on their behalf, preventing missed opportunities. In addition, Qualified supports automated follow-up when conversations or opportunities do not immediately progress, helping us stay engaged without requiring manual intervention. Finally, the scheduling functionality significantly simplifies the process of booking meetings by integrating directly with calendars, making it easier and faster for both prospects and internal teams to connect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Taylor T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor T.") TT Taylor T. Taylor Teets Mid-Market (51-1000 emp.) 1/27/2026 "Highly Customizable, Easy-to-Use Routing with Deep Integrations" 5/5 What do you like best about Qualified? I appreciate how customizable Qualified is. The tool is fairly easy to use, yet it still allows our operations team to build fairly complex routing logic and handle account assignment based on the rules we already have in our CRM. The integrations with Salesforce and Marketo are smooth and extremely helpful, especially for field lookups and matching. I also very much appreciate the level of support we've been given, the Qualified team is very responsive and open to feature requests. Review collected by and hosted on G2.com. What do you dislike about Qualified? There are a few minor routing settings I’d still like to see, such as the ability to add optional users to meetings based on Salesforce assignment rules (which their Queues feature has actually partially solved), as well as support for if/then statements within routing rules. These are fairly specific use cases, so they’re more in the nice-to-have category, but they would still be helpful. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps us lock in a meeting time right away with the correct sales rep, which is so important because it prevents drop-offs and prospects forgetting to follow up. For us, it’s critical to get the lead booked into a meeting immediately when they’re asking for one, and Qualified makes that much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maddie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddie R.") MR Maddie R. Campaigns Team Lead Mid-Market (51-1000 emp.) 1/27/2026 "Streamlined Demo Process and True ROI" 4/5 What do you like best about Qualified? Qualified has made it that much easier for SDRs to do meaningful work. It makes it easier for prospects to book meetings with us, by streamlining our XDRs process, eliminating the need for emailing with a prospect back and forth to nail down a time, routing to the AE, etc. All of that is now a few simple steps the prospect can do when requesting a meeting, allowing SDRs to use time to gather more in-depth BANT and work their leads with precision. The AI SDR/chatbot was easy to set up using our internal resources and website, and Piper Email has helped us get a few prospects that dropped off before converting back on the hook. It has officially paid for itself after one year of use! Review collected by and hosted on G2.com. What do you dislike about Qualified? Not every feature we wanted was readily available, but the Qualified team has been great about taking feedback and keeping us updated on their roadmap. We even have a feature in beta that was because of something we suggested early on in our time with Qualified! Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Before Qualified, our SDR intake process when someone wanted to book a meeting with us was much clunkier. SDRs had to get in touch with the prospect to set up a time, which involved back and forth, reviewing AE calendars, ensuring the prospect met minimum qualifications for a meeting. Now, with Qualified, the prospect simply fills out all of that information and gets access to an AE's calendar right off the bat, making the process much easier on the SDRs. This allows them to spend less time on tedious tasks and more time on meaningful lead work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Abdullah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdullah S.") AS Abdullah S. Founder Mid-Market (51-1000 emp.) 1/27/2026 "Speed to lead + Support" 5/5 What do you like best about Qualified? I like how intuitive and easy the platform is to use. It doesn’t require months of implementation to get set up, and I use it daily. It works well with Salesforce and Outlook, so I don’t end up with duplicate leads or double bookings on my calendar. BUT MOST IMPORTANTLY, the support is insane. I’ve had questions about the platform, and all I had to do was message Austin Moore (our CSM), and he got on a call with me within hours to get it sorted. He’s also actively looking for ways to help me get the most out of the platform. I love the AI SDR because it takes care of all the email follow up for me so I can focus on making calls and discovery calls. Small things that i like: 1. You can see what the prospect is doing on the site and what they are typing before they type it. 2. Templates in chat, makes the response time much faster 3. Calendar in chat removes friction for the buyer Review collected by and hosted on G2.com. What do you dislike about Qualified? No issues with the core platform, I wish the signals part of the app captured more information (but idk if that is possible) Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? 1. Speed to lead was low before because I was busy on discovery calls or meetings, and sometimes I could not get to the leads quickly enough for them to book them. Now I don't have to worry about following up with new leads quickly because AI SDR takes care of that for me. 2. When chatting on the website chat, I would send times manually for a meeting time, now all I have to do and post my calendar in the chat and the prospect can book without having to leave the website which has increased the conversion rate on chat convos. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy G.") AG Amy G. Digital Marketing Manager Enterprise (\> 1000 emp.) 1/26/2026 "Exceptional Implementation and Impressive AI Features" 5/5 What do you like best about Qualified? Our implementation experience was exceptional! Jennifer Schneider was outstanding—highly organized, responsive, and thorough throughout the process. She kept us on track and answered every question with expertise and ease. We're just beginning to use Qualified, but the AI features are impressive and we're excited to explore more personalization capabilities. After just one training session, our BDR team is already showing great enthusiasm for the platform. Review collected by and hosted on G2.com. What do you dislike about Qualified? No significant dislikes at this time. We're still in the early stages of implementation, but our experience has been positive so far. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is solving several key challenges for us. First, it's improving sales/marketing alignment by providing better signals for BDR follow-up, making our outreach more targeted and effective. The AI-powered chatbot on our website requires significantly less manual management than traditional chat solutions, freeing up our team's time. The platform's advanced features combined with its user-friendly interface have generated genuine excitement among our sales team, which is crucial for adoption. Additionally, the ability to deanonymize web visitors makes our lead intelligence much more powerful, giving our sales team actionable insights they didn't have before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 7/16/2026 "Flexible Platform, Responsive Team, and Efficient Meeting Booking with PiperX" 5/5 What do you like best about Qualified? Support team is extremely responsive and always willing to go the extra mile. Review collected by and hosted on G2.com. What do you dislike about Qualified? Support team always goes back to find an answer to a problem and comes back with a solution. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is helping us engage website visitors in real time, create more tailored conversations, and turn that engagement into booked meetings for our team. PiperX has been especially helpful in handling conversations at scale, which improves responsiveness and helps us capture opportunities more efficiently. The benefit for us is better visitor engagement, more efficient meeting booking, and a more scalable way to connect interested prospects with the right team. Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shaneeza M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaneeza M.") SM Shaneeza M. RevOps Systems Analyst Mid-Market (51-1000 emp.) 1/21/2026 "Reliable email performance and quality conversations" 5/5 What do you like best about Qualified? We’ve had a great experience with Qualified. Across multiple outbound and event follow-up campaigns, we’ve consistently seen 53–82% open rates and solid reply rates, which is well above what we typically expect from email. The personalization is a big reason for that and the emails don’t feel automated and prospects actually engage. Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it. Review collected by and hosted on G2.com. What do you dislike about Qualified? The only small improvement I’d call out is around reply visibility. It would be nice to see all replies in a single, centralized view instead of having to search for them across campaigns. That said, it’s a minor thing, and the team is always open to feedback and very receptive. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps us with email nurturing and live chat, and honestly a big win has been avoiding the usual email deliverability issues. Our emails actually land in inboxes and get engagement, instead of getting lost or flagged. Because of that, we’ve seen better open and reply rates and more real conversations turning into meetings. It’s made outreach feel easier and more effective without the usual email headaches. Review collected by and hosted on G2.com. 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