--- title: Qualified Reviews meta\_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 1540 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Qualified Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [(279 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [(266 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [(217 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [(211 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [(179 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [(85 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [(84 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [(46 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [(42 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [(41 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualified ##### 1. Customer Support Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [ See 279 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 2. Helpful Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [ See 266 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 3. Features Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [ See 217 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 4. Ease of Use Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [ See 211 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 5. Customer Service Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [ See 179 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ### 5 Cons or Disadvantages of Qualified ##### 1. Learning Curve Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [ See 85 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Scalable AI SDR That Delivers Real Conversion Lift" What do you dislike about Qualified? The platform is strongest when data and routing are well-defined; without that foundation, it can take time to fully realize its value. ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 2. Missing Features Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [ See 84 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) See Related User Reviews ![Karina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina S.") KS Karina S. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal Support and Seamless Setup" What do you dislike about Qualified? N/A ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 3. Steep Learning Curve Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [ See 46 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) See Related User Reviews ![Jimena .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimena .") J Jimena . Enterprise (\> 1000 emp.) 4.5/5 "Easy Setup and Highly Customizable Options" What do you dislike about Qualified? For some things, it’s not that easy to find a logical solution on the platform—you really have to know where to look for specific items. I’m also conc ![Piyush G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush G.") PG Piyush G. Mid-Market (51-1000 emp.) 5.0/5 "Insightful Visitor Tracking, Quick Setup" What do you dislike about Qualified? Some of the reporting could be more flexible, and it takes a bit of time to fine tune the setup to match our exact workflows. The reports are solid bu ##### 4. Limited Customization Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [ See 42 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) See Related User Reviews ![Alex A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex A.") AA Alex A. 5.0/5 "Streamlined Outreach with Excellent Support" What do you dislike about Qualified? I think the reporting is a little limited, especially with the filters. Also, would love to be able to organize areas by folder structure (meeting rou ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 5. Complexity Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [ See 41 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) See Related User Reviews ![Tess C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess C.") TC Tess C. Enterprise (\> 1000 emp.) 5.0/5 "Powerful, Easy-to-Navigate Platform with Excellent Support" What do you dislike about Qualified? The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to m ![Bridgette O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridgette O.") BO Bridgette O. 4.5/5 "Intuitive and Efficient Lead Generation Tool" What do you dislike about Qualified? Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part. ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 7/30/2026 "Great for Turning Website Traffic into Sales Conversations" 5/5 What do you like best about Qualified? What I like best about Qualified is how effectively it helps connect with high-intent website visitors in real time. The platform makes it easy to identify engaged prospects, route conversations to the right team members, and create a more personalized experience based on visitor behavior. The AI capabilities and automation have also helped us scale engagement without sacrificing responsiveness, while the Salesforce integration provides strong visibility into visitor activity and campaign performance. Review collected by and hosted on G2.com. What do you dislike about Qualified? Like most enterprise platforms, there is a learning curve to unlocking all of its capabilities. Some areas of the interface can feel complex when building more advanced experiences or reporting, and I'd like to see even more flexibility around customization and analytics. That said, the platform continues to evolve, and new features are released regularly. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified has helped us engage prospective customers at the moment they're actively researching solutions instead of waiting for them to fill out a form. It's improved our ability to identify high-intent visitors, qualify them more efficiently, and connect them with the right sales resources faster. As a result, we've increased meaningful conversations with prospects, shortened response times, and gained better visibility into buyer engagement across the customer journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Senior Sales Development Manager Enterprise (\> 1000 emp.) 7/31/2026 "AI That Filters Leads and Makes Buying Easy" 5/5 What do you like best about Qualified? I am a big fan of making it easy for our prospects to come to us and making it easy for buyers to buy- the AI allows us to filter out unqualified leads while also quickly providing valuable info prospects are looking for prior to even connecting with a person Review collected by and hosted on G2.com. What do you dislike about Qualified? no complaints from a usage standpoint. setup took some time, but we are in a unique position setting up 2 separate instances for our 2 companies at the same time Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? quickly providing info prospects are looking for to keep them engaged and make it easy for them, and providing us insight before connection on what those buyers are viewing and looking for Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 7/29/2026 "Easy Live Chat That Connects with Interested Prospects—and Integrates Smoothly with Marketo" 5/5 What do you like best about Qualified? What I like most about Qualified is how easy it makes it to connect with people who are genuinely interested in what we offer. The live chat is simple to use, and it’s always a work in progress, which I appreciate. I also love that it integrates easily with Marketo, which saves us a lot of headaches when setting up the smart list flow and making sure contacts move smoothly through the program. Also, the support has been amazing! and every question we ask, Meaghan always tries to find a solution and is very responsive Review collected by and hosted on G2.com. What do you dislike about Qualified? The chat is always going to be a work in progress, so the more we train it, the better it will become. One improvement we can make right now is to update the Activity section so it shows the person as soon as they book a meeting, rather than waiting for the session to close out. Also, I’m not sure whether the AI chat is actually asking the same question repeatedly or if it’s just refreshing, but it would help to make sure the chat isn’t saying the same thing over and over and doesn't show on the conversation log. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? We’re seeing better results with Qualified. We can tell that people are actually engaging in the chat and asking questions, whereas previous chat visitors only had button responses. Qualified lets them ask questions, and Dru Assist is able to provide an answer or guide them down a path that leads them to the resources. Also, we are able to see where people are coming from and how long/ how many times they are engaging Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RM Routeware M. Marketing Department Mid-Market (51-1000 emp.) 6/2/2026 "Amazing, Powerful Platform with Outstanding Support" 5/5 What do you like best about Qualified? The platform is amazing and incredibly powerful, and so far we’ve only scratched the surface of what it can do. The support has been just as great; shout-out to Matthew for being incredible throughout our implementation and beyond, as we continue to tweak and refine the best way to integrate the platform with our existing CRMs and other systems. Piper is awesome and we include a version of her (Oscar the trash grouch) on our site that improves the user experience while driving more opportunities for us. Review collected by and hosted on G2.com. What do you dislike about Qualified? The platform can be quite complex and difficult to navigate and edit unless you put a lot of time into learning it and/or you have a great rep to help you Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified has increased our meetings booked by 100%, filtered out spam, and made our speed to lead way faster Review collected by and hosted on G2.com. Show More 6/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Joe B. VP Sales Mid-Market (51-1000 emp.) 7/23/2026 "Prospect Engagement That Drives Booked Meetings" 5/5 What do you like best about Qualified? Specific to the platform, it couldn't be easier for prospects to use and engage with our AI SDR, Lily. There is a genuine curiosity about how good qualified will be in terms of delivering information, and we are finding, based in the data, that not only do prospects engage in detail, but they continue to a booked meeting. We see similar strong results in email open rates as well. Review collected by and hosted on G2.com. What do you dislike about Qualified? I haven't come across anything that I didn't like. I haven't come across anything that I don't like about the platform. So far we are having a very good experience with both the platform itself but more so the experience we've had with our implementation specialist, Elle Anderson Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? The initial wins that we were getting from the platform were capturing leads after hours and on weekends. Over time, we've seen that flatten out a bit, and we're getting people during normal business hours as well. So I know we're not necessarily missing leads that we would have before using Qualified in those after-hours and weekend time periods, which is a strong benefit for us, given many of our contractor prospects are working on the weekend. Review collected by and hosted on G2.com. Show More 7/27/2026 Validated ReviewerSource: G2 invite on behalf of seller ![Matt R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt R.") MR Matt R. Mid-Market (51-1000 emp.) 7/24/2026 "Exceptional Support Amidst Growing Complexity" 5/5 What do you like best about Qualified? I like that Qualified fills multiple use cases for us, like website chatbot, inbound demo scheduling, and having an AI BDR for automated follow-up. What I appreciate most is the level of support we've received from our account team. They are incredibly knowledgeable about the complex platform, always available to help, and make us feel like we're the most important client. I would give Qualified a 10 out of 10 mainly because of the support we've received from Julie Bailey. Review collected by and hosted on G2.com. What do you dislike about Qualified? The platform is evolving as Qualified expands its offering to include more AI, making it feel more complex each quarter. I find it hard to keep up with learning all the new features, so I rely on our account team for updates. Also, the UI could be simplified and streamlined, particularly the left side navigation menu. It feels excessively long, and I spend a lot of time clicking around different menu items to find what I need. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? I use Qualified to handle inbound interest efficiently. It answers prospect questions, directs them to the right page, connects BDRs for scheduling demos, and automates demo scheduling and email follow-ups. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/24/2026 "Turns Website Activity Into Real Sales Conversations—Easy to Use and Highly Effective" 5/5 What do you like best about Qualified? What I like best about Qualified is how effectively it turns website activity into real sales conversations. It gives our team clear visibility into who is visiting, what they are interested in, and when it makes sense to engage. The platform is easy to use, fits well into our GTM workflow, and helps our reps focus on the right accounts instead of chasing low-intent traffic. A big part of our success with the program has also been our CSM, Julie. She has been a strong partner from the start, helped us get the most out of the platform, and has played a major role in making the program successful. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Review collected by and hosted on G2.com. What do you dislike about Qualified? There is very little I dislike about Qualified. As with any platform, there can be a learning curve when setting up more advanced workflows, but the team has been responsive and helpful whenever we have needed support. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps us identify and engage high-intent website visitors while they are actively researching MaintainX. It gives our sales team better context, improves how quickly we respond, and helps us focus on the accounts most likely to convert. It has also helped us create a more consistent inbound process and generate more qualified conversations from our existing website traffic. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 7/21/2026 "Qualified Makes Real-Time Visitor Engagement and Lead Generation Effortless" 4.5/5 What do you like best about Qualified? Qualified makes it easy to engage website visitors in real time and quickly identify high-value prospects. Its seamless integrations, user-friendly interface, and powerful conversational tools have helped improve both lead generation and customer experience. Review collected by and hosted on G2.com. What do you dislike about Qualified? One area for improvement is the responsiveness and resolution time for more complex support issues. While the support team is generally helpful, we've experienced situations where questions requiring engineering involvement have taken several weeks to resolve. For example, we identified a reporting gap and the issue has been with the engineering team for over three weeks without a clear answer or timeline. More proactive communication and faster updates on outstanding issues would greatly improve the overall experience. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps us engage high-intent website visitors in real time and connect them with the right sales representatives faster. As a large organization like Paychex, it's important to identify and prioritize prospects who are actively researching our solutions, and Qualified enables us to do that through targeted conversations and lead qualification. This has helped improve lead routing, increase engagement with potential customers, and provide our sales team with more actionable opportunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/21/2026 "Fantastic Support and AI Email Intelligence That Speeds Deals to Revenue" 5/5 What do you like best about Qualified? Support/onboarding - our rep Austin is FANTASTIC. He genuinely wants us to succeed and helps us find new ways to capture leads and generate revenue. The speed to revenue - we have deals that have gone from open -\> closed in just 6 months which is an insanely fast sales cycle. AI/Intelligence - the AI email capabilities are great - we love how Benny structures conversations and pulls relevant information to tailor the conversation Performance - we have seen great success with qualifying quality leads faster. More pipline opened Review collected by and hosted on G2.com. What do you dislike about Qualified? wish it integrated with hubspot lists and segmentation targets Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? We didn't have a ton of strcture between the SDR team and marketing - Benny fixes that by supporting the SDR's goals and letting marketing have control over the content and workflow. We struggled with qualifying quality leads and sifting through support chats - now benny takes a lot of the support conversations and shifts them to the support experience wich lets our SDR's focus on the quality leads faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Business Development Lead Mid-Market (51-1000 emp.) 7/17/2026 "Automates Inbound Sales with Ease" 5/5 What do you like best about Qualified? I really like how Qualified goes much deeper than being just a chatbot. During onboarding, I often wondered if Qualified could do something specific, and usually, the answer was yes. It's clear to me that Qualified is thoughtfully designed around real SDR team workflows. It automates repetitive tasks, routes website visitors to the right rep's calendar, and follows up based on CRM and website behavior. The customization level is a big differentiator. We created an AI SDR persona named Franklin, who communicates in a way that resonates with Fire Chiefs, enhancing the experience for our prospective customers. I also found the setup process enjoyable, thanks to our Qualified CSM, Elle, who set a high bar with her structured plan and consistent support. Overall, the platform significantly reduces operational workload and allows us to focus on new opportunities while ensuring personalized customer experiences. Review collected by and hosted on G2.com. What do you dislike about Qualified? Nothing to note at this time. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? We use Qualified to capture, qualify, and engage inbound website traffic automatically, which reduces our SDR workload and allows us to focus on new opportunities. It automates manual tasks, routes visitors to reps, and generates personalized follow-ups, enhancing our efficiency and providing a seamless client experience. Review collected by and hosted on G2.com. 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