--- title: Qualified Reviews meta\_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 1540 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Qualified Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [(279 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [(266 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [(217 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [(211 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [(179 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [(85 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [(84 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [(46 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [(42 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [(41 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualified ##### 1. Customer Support Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [ See 279 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 2. Helpful Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [ See 266 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 3. Features Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [ See 217 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 4. Ease of Use Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [ See 211 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 5. Customer Service Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [ See 179 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ### 5 Cons or Disadvantages of Qualified ##### 1. Learning Curve Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [ See 85 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Scalable AI SDR That Delivers Real Conversion Lift" What do you dislike about Qualified? The platform is strongest when data and routing are well-defined; without that foundation, it can take time to fully realize its value. ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 2. Missing Features Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [ See 84 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) See Related User Reviews ![Karina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina S.") KS Karina S. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal Support and Seamless Setup" What do you dislike about Qualified? N/A ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 3. Steep Learning Curve Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [ See 46 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) See Related User Reviews ![Jimena .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimena .") J Jimena . Enterprise (\> 1000 emp.) 4.5/5 "Easy Setup and Highly Customizable Options" What do you dislike about Qualified? For some things, it’s not that easy to find a logical solution on the platform—you really have to know where to look for specific items. I’m also conc ![Piyush G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush G.") PG Piyush G. Mid-Market (51-1000 emp.) 5.0/5 "Insightful Visitor Tracking, Quick Setup" What do you dislike about Qualified? Some of the reporting could be more flexible, and it takes a bit of time to fine tune the setup to match our exact workflows. The reports are solid bu ##### 4. Limited Customization Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [ See 42 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) See Related User Reviews ![Alex A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex A.") AA Alex A. 5.0/5 "Streamlined Outreach with Excellent Support" What do you dislike about Qualified? I think the reporting is a little limited, especially with the filters. Also, would love to be able to organize areas by folder structure (meeting rou ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 5. Complexity Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [ See 41 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) See Related User Reviews ![Tess C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess C.") TC Tess C. Enterprise (\> 1000 emp.) 5.0/5 "Powerful, Easy-to-Navigate Platform with Excellent Support" What do you dislike about Qualified? The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to m ![Bridgette O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridgette O.") BO Bridgette O. 4.5/5 "Intuitive and Efficient Lead Generation Tool" What do you dislike about Qualified? Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part. ![Marissa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa P.") MP Marissa P. Customer Lifecycle Marketing Manager Mid-Market (51-1000 emp.) 6/26/2026 "Impressive AI products backed by an exceptional human team." 5/5 What do you like best about Qualified? Implementing Qualified was one of the smoothest software rollouts we've had, thanks to the team's well-defined onboarding process. Our "Success Architect", Rhoda, was fantastic to work with throughout the implementation and onward. The whole experience was highly collaborative and hands-on. Within our first month, we were already seeing measurable results that we could directly attribute to the platform. PiperX and the AI SDR capabilities have been a valuable addition to our go-to-market motion, and we're excited to continue building on the initial foundation. On top of that, the product interface is intuitive and easy to navigate (they also have a robust academy), making it simple for our team to start using. Review collected by and hosted on G2.com. What do you dislike about Qualified? So far, I haven't encountered anything I don't like — in terms of features or functionality we ask for, the team is quick to find a workaround or add it to their roadmap. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? The Qualified / PiperX / AI SDR is helping us engage and qualify high-intent website visitors in real time, rather than relying solely on traditional form fills or logic-based chatbots. We can create more personalized conversations, route the right prospects to our sales team faster, and capture opportunities that might have otherwise been missed. The biggest benefit has been the speed-to-value. We saw measurable pipeline impact within our first month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marilyn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marilyn H.") MH Marilyn H. Director, Web & Digital Enterprise (\> 1000 emp.) 6/26/2026 "On-Point Success Architect and Clear Project Direction" 5/5 What do you like best about Qualified? Qualified has a real advantage because they provide a Qualified Success Architect— in our case, Robin. Her project management was consistently on point. Whenever she needed to address contract questions or technical concerns, she made sure the right people were on the call to resolve them. We always left those conversations with a clear direction and a solid path forward. Review collected by and hosted on G2.com. What do you dislike about Qualified? In our case, our routing rules were too complicated to enter directly, and it turned into quite a chore. As a result, we had to roll it out by region. It wasn’t terrible, but it did slow things down. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? It’s helping our sales team stay more engaged with our web leads. It also gives us a great opportunity to build trust with sales and demonstrate that the marketing leads are truly on point. I’m looking forward to digging into additional insights so we can better understand where the site has content gaps and create stronger, more cohesive user journeys for all of our visitors. It also gives our site visitors an opportunity to address Sora with all their questions about our products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Liz .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz .") L Liz . Senior Manager Marketing Operations Enterprise (\> 1000 emp.) 6/26/2026 "Innovative AI-Driven Engagement with a Smooth, Well-Supported Rollout" 5/5 What do you like best about Qualified? Qualified is an innovative platform for converting inbound traffic into pipeline through real-time, AI-driven engagement. The AI SDR experience enables more dynamic interactions compared to traditional root-and-branch logic, helping drive higher-quality engagement and smarter routing. The implementation process is well-structured, with a clear framework, strong documentation, and helpful training resources. The partnership from the Qualified team has been a highlight, with proactive guidance and consistent support throughout onboarding and activation. The platform also supports a flexible rollout approach, allowing for controlled activation and phased expansion, which helped ensure a smooth launch. Review collected by and hosted on G2.com. What do you dislike about Qualified? Some custom integration features required additional validation during implementation, but the team was responsive and worked closely to resolve issues in a timely manner. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is helping modernize our inbound strategy by enabling conversational engagement, AI-led qualification, and more efficient routing. With Qualified we are able to move beyond static forms to a more scalable, always-on approach that is personalized to each individual's needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon G.") BG Brandon G. Business Applications & CRM System Administrator (MJBiz) Mid-Market (51-1000 emp.) 6/12/2026 "Seamless AI Chat SDR and Meeting Booking" 5/5 What do you like best about Qualified? I like the ease of use and flexibility of Qualified. It's great that it can adapt to our business processes and makes it easy to onboard new users. The availability of training materials is really helpful. Our Success Architect, James, has been super helpful, always willing to go the extra mile to assist. Another thing I appreciate is the seamless interaction it provides for prospects using AI, enabling them to get information about our products and book meetings with sales easily. Review collected by and hosted on G2.com. What do you dislike about Qualified? Some of the out-of-the-box integration with Eloqua was not working easily as other vendors have done in the past, so it required some initial work-arounds to function as our business requires. That said, James was instrumental in the initial configuration and we now have it fully working as needed. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Since Drift is being sunset, we needed a reliable replacement. Seeing how it was able to crawl our website to give prospects an easy interactive Q&A experience while ensuring it keeps to our company brand standards will help us with inbound lead flow. Once configured, we have been able to replicate many of our existing business processes to ensure a seamless transition, meeting our data hygiene standards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kylie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie F.") KF Kylie F. Web Content Creator and Management Specialist Enterprise (\> 1000 emp.) 7/8/2026 "Impressive AI Analysis and Intuitive Chatbot Personalization" 5/5 What do you like best about Qualified? We have been incredibly impressed with the AI analysis, summarization, and prioritization with Qualified's chatbot embedded into our site. It's been intuitive to personalize and train, and Calvin has been great about helping us make updates that bring its capabilities to life. Review collected by and hosted on G2.com. What do you dislike about Qualified? There could be a little more clarity about what each backend section does and the differences between areas like Guardrails vs Conversation settings for more hands-on users. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Users have a much more intuitive and efficient experience finding the information they need that's most relevant to them. We're also able to directly pull in leads' contact information without the need for them to submit a contact form. We're excited for our second phase where we will also build in the capability to sync directly with our teams' calendars for leads to book meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shelby Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelby Z.") SZ Shelby Z. Sales Development Representative Enterprise (\> 1000 emp.) 7/23/2026 "Fast, Automated, and Packed with Helpful Information" 5/5 What do you like best about Qualified? How automated it is- it is quick and the amount of information provided is extremely helpful. When you are attempting to get someone connected for services, you want quick and effective, which is what Qualified has! Review collected by and hosted on G2.com. What do you dislike about Qualified? The biggest downside is that some prospects are able to get around the AI questions and get through to the sales chat that are not looking for new services with Paycor. The prospects are current or past clients trying to get their W2's, paystubs, etc. Other than that, no real downsides! Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Attempting to get prospects and clients help quick and easily- benefits all of Paycor so that we can drive new opportunities and help current clients quickly as well. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 8/5/2026 "Over priced tooling, with poor account management and set up" 0/5 What do you like best about Qualified? The chatbot can connect to the website, but I wouldn’t say it’s a particularly great feature. Review collected by and hosted on G2.com. What do you dislike about Qualified? Poor account management. Support response times are slow, and the three CSMs we’ve had generally haven’t been very helpful. They seem either overworked or like admins who struggle to keep up with the volume of support requests coming through. They also keep trying to push PiperAI when they haven’t mastered the basics. It doesn’t feel like they’ve asked customers to speak with the product team who actually has to build the project. Lead routing is tricky, and the build process is convoluted. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? They aren’t solving issues right now. It feels like we’ve been working with them for two years, getting passed between CSMs, and still haven’t reached a point where the setup actually works. When we ask for help (which we pay extra for), the CSMs still don’t get back to us. We have a bi-weekly call, and the CSM usually joins but seems to forget what the agenda is supposed to be. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tiffany D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany D.") TD Tiffany D. Marketing Operations Manager Mid-Market (51-1000 emp.) 5/20/2026 "Powerful tool for faster speed-to-lead & clear ROI tracking" 5/5 What do you like best about Qualified? One of the main objectives of my org in getting Qualified was to increase the speed to lead. With Qualified, we cut down the time of our field team getting in front of inbound requests with the meeting booker functionality. We are able to track the ROI with Qualified clearly in our Salesforce reports and dashboards. The chatbot is great for providing custom chat experiences based off of what someone is chatting about and also the segment that chatter falls in, as well. I appreciate being able to train the AI not only on our website, but on offline content as well in order to pad the AI with as much knowledge as possible. Their AI email feature is something my team is now using in year 2 of Qualified and find it especially useful as a part of our events motion, both from a pre- and post- event strategy. Lauren was my QSA from onboarding onwards for a year and a half and was instrumental in setting my team up for success! Review collected by and hosted on G2.com. What do you dislike about Qualified? Being able to dictate email send times more granularly would be a great addition! Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Speed to lead, ABM, scalable event invites from AI vs tapping our field team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2026 "Qualified AI Agent Delivers Higher-Quality Pipeline and Better Visitor Engagement" 4.5/5 What do you like best about Qualified? Qualified is helping us engage high-intent website visitors in real time and connect them with the right sales reps. The AI Agent is genuinely impressive compared with other chat and conversational tools I have tried or seen It asks the right follow up questions to understand fit and intent, and it knows when to hand the conversation off to a sales representative via meeting versus resolving it independently. This has helped create a cleaner pipeline because reps are not being pinged for every website visit. As a result, Qualified leads are converting to pipeline at approximately 2X the rate and generating a higher average order value. I also value its multilingual capabilities, which allow visitors to engage in their preferred language and create a better overall customer and prospect experience. Review collected by and hosted on G2.com. What do you dislike about Qualified? Agent is strong but it's not perfect. achieving the best results depends heavily on well designed conversation flows and close coordination between GTM teams. Main challenge with Qualified is that getting the routing, qualification logic, and integration w/ CRM and MAP configured correctly which can require significant upfront effort and ongoing optimization. We have seen cases where meetings were booked with the wrong representative or later cancelled because the visitor’s needs did not align with the selected meeting type. Other area with room to improve is reporting and analytics. It covers the basics well but getting more granular conversation level trends can be challenging. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Before Qualified, our website visitors would fill out a form and then wait (sometimes hours, sometimes days), before a sales rep followed up, and by that point a lot of the initial interest had cooled off. - Qualified closes that gap by engaging visitors the moment they are on the site, answering their questions in real time, and qualifying them before a rep ever gets involved. That's solved two problems for us: 1) Speed to engagement and 2) Rep efficiency The net benefit has been a shorter sales cycle and a noticeably better first impression for prospects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 7/30/2026 "Huge Upgrade from Drift" 5/5 What do you like best about Qualified? We replaced Drift with Qualified and it's been a huge upgrade, from hard-coded playbooks that relied on hundreds of lines of copy for each possible branch in a decision tree to using natural language prompts and training on our own content so that users can have a free-form conversation on our sites. It's helped us shift to a more strategic lens by freeing up time that we would otherwise have spent building out dozens of individual playbooks. Qualified's level of support has been crucial to our success. Our launch was somewhat complex and our point of contact, Brittany, has been phenomenal. It's been 8 weeks since we launched and she still goes above and beyond, making her expertise and direct support available by Slack and over multiple weekly calls. She's like another colleague to us. Review collected by and hosted on G2.com. What do you dislike about Qualified? It would be great if more of the reporting was exportable! The UI is not perfect but overall it's a good balance of offering rich capabilities while being straightforward and intuitive to learn. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps visitors to our sites find resources, connect with support documentation, and easily book meetings with sales reps. Qualified integrates easily with our existing tools, including Marketo, Salesforce, and LeanData, so our routing logic can stay consistent across tools. Review collected by and hosted on G2.com. 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