--- title: Qualified Reviews meta_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 1540 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Qualified Reviews **Vendor:** Salesforce **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,540 ## About Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. ## Qualified Pros & Cons **What users like:** - Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. (279 reviews) - Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. (266 reviews) - Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. (217 reviews) - Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. (211 reviews) - Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. (179 reviews) - Customer Engagement (152 reviews) - Lead Generation (149 reviews) - Efficiency (148 reviews) - Automation (145 reviews) - Time-saving (140 reviews) **What users dislike:** - Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. (85 reviews) - Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. (84 reviews) - Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. (46 reviews) - Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. (42 reviews) - Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. (41 reviews) - Limitations (34 reviews) - Integration Issues (33 reviews) - Users feel the **limited features** of Qualified restrict customization, affecting their workflow and overall satisfaction. (32 reviews) - Feature Issues (27 reviews) - Not Intuitive (27 reviews) ## Qualified Reviews ### 1. Amazing Implementation Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Qualified?** The Qualified Team assigned to our implementation have been fantastic. Robert has provided functional guidance and support - near real-time, as well as consultative guidance and enablement to help us maximize XFN adoption and usage. Technical integrations are easy and seamless. **What do you dislike about Qualified?** Nothing has come up thus far - so far, we are still diving into the Qualified use cases and learning how to further ramp it up with our business. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping to better identify visitors, identify their Intent signals and create MQL's (that book meetings). ### 2. Chat and Pipeline Optimization Wizard **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela G. | VP of Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Qualified?** -Easy, guided implementation (Mike, our implementation specialist was friendly, highly responsive, knowledgeable and ready with answers whenever we had questions/needed guidance) -Rapid implementation timeline (their team keeps you moving at the right pace) -Features that help scale/grow our business and an easy-to-navigate portal -Helpful reporting that provides real business insights -Integrations with the tools we use -Simple, transparent sales process (Henry is a great business partner) -RESULTS right out of the gate **What do you dislike about Qualified?** -Meeting scheduling features are fine but could be improved **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us optimize conversion from chat, with a goal to drive more leads and closed/won opportunities. ### 3. Best CS experience I've had **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Qualified?** Friendly UI, easy to understand and pick up quickly, fast ROI. It has been the best implementation experience I've ever had and I've set up and managed a lot of sales tools - largely this is down to the hands-on CS approach. **What do you dislike about Qualified?** Not many, only that it's still somewhat in testing phase but nothing I wasn't aware of / isn't in line with competition **What problems is Qualified solving and how is that benefiting you?** With a small team across sales and marketing, it automates manual processes (lead qualification and routing), and helps educate leads better and navigate our website that we are conscious is tricky to navigate, servicing many industries and use cases. ### 4. Qualified: A Game-Changer for Speed, Conversion, and Conversation Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Ruqayya A. | Area Sales Manager - Google - Western Canada, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Qualified?** Qualified has been a game-changer for our sales process. It significantly improved our speed to lead, allowing us to engage with prospects faster. This, in turn, has led to a noticeable increase in both our conversion rates and the overall quality of our sales conversations. Highly recommend! The implementation process with Anna was seamless they took it on from start to finish and understood our asks and really helped us consolidate our tech stack as well which was an overall savings to our company. Even after 4 years, I would recommend it to anyone who is considering Qualified as an option. **What do you dislike about Qualified?** There isn't anything that I could really point out that I disliked about Qualified. **What problems is Qualified solving and how is that benefiting you?** - Speed to lead - Increased Lead Quality - Lower Quality Sales Conversations - Consolidated Fragmented Tech Stack - Enhanced Team Productivity ### 5. Mike is such a great thought partner and advocate for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Qualified?** We like how customized it can be and how much the team is willing to support us with executing our custom flows. Mike has been a great partner to us, helping track performance week over week but also helping brainstorm new use cases for us. **What do you dislike about Qualified?** There seems to be a discrepancy between expected behavior and what we experience when it comes to signing out reps when they are inactive. We see some users staying "active" all night or when we know they are away from their computer. We've been troubleshooting but unable to fully solve. **What problems is Qualified solving and how is that benefiting you?** We are capturing high intent visitors at a key moment, connecting them directly to a sales rep by scheduling a call or allowing the sales rep to call in the moment. ### 6. Qualified Review and working with Richard **Rating:** 5.0/5.0 stars **Reviewed by:** Christian B. | Lead Generation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Qualified?** Brilliant tool, massively helping for me and my team in lead generation, has been essential to us and being able to book meetings for our sales guys - a massive shout out to Richard Felle, he has been massively helpful in us continuing to use this platform and being on hand for anything we need **What do you dislike about Qualified?** I havent seen anything at the moment that makes me dislike Qualified **What problems is Qualified solving and how is that benefiting you?** Gives customers an easy way of being able to communicate with us via our website and like I mentioned previous - has been massively helpful in being able to book meetings for our sales reps. A big shout out to Richard Felle as well, a delight to work with and has really helped onboard my new starter ### 7. Qualified AI saves us time! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia Y. | Sr. Marketing Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Qualified?** Qualified AI handles the non sales chats and frees up BDR's time for more qualified calls/chats. Platform is very user friendly and integration to Salesforce is amazing! Implementation was easy and like the customization options that are available. Ability to handle all of our regional sites and languages. Our CSM is always willing to help and quick to find answers. Appreciate they are continuing to evolve the platform and make it bigger and better. **What do you dislike about Qualified?** Not much to dislike, liking all the features so far. **What problems is Qualified solving and how is that benefiting you?** Qualified AI helps provide answers to our visitors quick questions and even URL links reducing time BDR's need to spend on non sales chats. Sales related questions are routed to BDR's or meetings can be offered if no one is offline. Allows for visitors to be assisted 24/7. ### 8. Qualified AI SDR giving us time to talk w/ prospects and customers who are ready for the next steps **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Senior Business Development Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Qualified?** Qualified gives us an amazing "work assistant" with the AI SDR making our outreach quicker more efficient and giving me time to have conversations with prospects who are ready for the next steps. The Qualified AI SDR helps customers and prospects find information on our website and sets up a richer conversation for me to expedite the sales cycle. We are easily able to integrate new products and navigate our complex routing efficiently with the help of our Qualified Success Architect. The AI SDR gives us 24/7 coverage on our website. **What do you dislike about Qualified?** We have not seen a downside. There is a learning curve for the AI SDR, but it has helped identify problem areas in both our marketing and sales processes allowing us to quickly improve. **What problems is Qualified solving and how is that benefiting you?** Improving sales, marketing and Customer Success all via the website interactions ### 9. Driving Efficiency and Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Vice President of Marketing and Digital Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Qualified?** This has been the easiest software we have ever installed. I love the ability to test the AI extensively before roll-out and the varied features we can take advantage of to help drive pipeline. The customer engagement process has been exceptional. **What do you dislike about Qualified?** I don't have any dislikes. It's a large upfront cost, but I believe it will pay for itself eventually. **What problems is Qualified solving and how is that benefiting you?** Better digital engagement, faster time to get on sales reps calendars and the ability to tee up the right content to visitors, rather than have them comb through cumbersome web pages. ### 10. Best AI SDR in the game **Rating:** 5.0/5.0 stars **Reviewed by:** Brad P. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Qualified?** Seems like more agentic and prompt-based AI is coming soon which will be very welcome. **What do you dislike about Qualified?** Seems like more agentic and prompt-based AI is coming soon which will be very welcome. **What problems is Qualified solving and how is that benefiting you?** They help us convert website visitors to scheduled demos ### 11. Amazing White-Glove Implementation and Success from Danielle Lipschutz **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Qualified?** We've just launched Qualified AI chatbot and email 2 weeks ago, so it's too early to comment on the results. However, I'm writing this review to give praise to our Success Architect, Danielle Lipschutz. From start to launch and every step of the way, Danielle has been an incredible thought partner and had been imperative to the success of our launch. She is extremely smart and her response time is at lightning speed. It honestly is a breath of fresh air because I've never worked with a partner quite so reliable and quick witted. We have a complex lead operations data flow, and hence, quite a few custom requirements, but she's able to understand our needs so quickly and turn requirements into reality. In doing so, she has taken a huge mental load off of us and free-ed up capacity. Thank you Danielle! **What do you dislike about Qualified?** As an Ops professional, there are some capabilities like audit trails that aren't viewable by an admin (only on the eng backend) that prevents us from being autonomous at troubleshooting. Also, Qualified is currently limited in terms of certain systems customization which makes it hard to be flexible to an org with custom requirements. For example, Qualified can only write email unsubscribes to Salesforce, and not other systems. There is also a hard requirement for Create access on Leads in Salesforce. We also cant customize activity payload to Marketo, which means we have to design programs within Marketo to fit certain limitations. Overall, we were still able to work around these limitations, but more flexibility would have made an easier implementation. **What problems is Qualified solving and how is that benefiting you?** Drive higher conversations and increase pipeline efficiency through personalized AI lead qualification & engagement on web and email. ### 12. Great software, always improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Qualified?** We needed to get Qualified up and running under an expedited timeline, and the Qualified team delivered. Since implementation, the team has been thorough and responsive. The product itself has improved our website chat conversions, and given us an easier-to-manage meeting booking flow than we previously had with Drift. We're in Qualified most days and have it connected with Marketo and Salesforce, both of which were fairly straightforward and simple to set up. When we have product feedback, it's always documented by the team. **What do you dislike about Qualified?** Not a whole lot. Wish they had an A/B testing functionality. **What problems is Qualified solving and how is that benefiting you?** Converting website traffic to more engaged visitors who book meetings, all without our team doing anything. It helps us focus on our higher priority segments and create tailored experiences for them, because we know AI and the meeting booking flow are covering most use cases. ### 13. Should have gotten Qualified sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Kady W. | Director, Web Strategy & Design, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Qualified?** We launched in three weeks and it's been one of the easiest launches I've every done. The platform is really easy to use, set up and make changes. Our Qualified Success Architect was the best part. He was there with us every step of the way - setting us up, providing best practices and tips, answering all questions, being flexible, working with customer support, and helping us find solutions. This is also just the beginning. There are so many things we can use this for - from custom experiences for different pages and localized sites to ABM and upsell options. It implements with a lot or our existing tech stack adding even more use. Can't wait for the year ahead and seeing where Qualified can take us. **What do you dislike about Qualified?** That I didn't get it sooner! There a few things we'd like to have that don't exist in Qualified but everything we came up with our account manager is working to get added as functionality. This is so helpful. **What problems is Qualified solving and how is that benefiting you?** We needed a chat product focused on driving revenue. Qualified is going to help us set meetings with prospects and answer questions 24-7. ### 14. Exceptional service and visibility **Rating:** 5.0/5.0 stars **Reviewed by:** John J. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Qualified?** Qualified provides incredible insight into the visitors on our site and enables our team to engage and offer to help the visitors with their goals. With qualified, we have new visibility into visitors, and the ability to support them in their research..... Close behind this is the exceptional customer service/onboarding process; every step was planned and executed flawlessly. I would double down on their customer support and focus on success. **What do you dislike about Qualified?** Really nothing that I don't like. While there are always opportunities for a product to improve, at this point I don't have any real issues. If anything there is a learning curve for our team to engage people on the site the right way. **What problems is Qualified solving and how is that benefiting you?** First - Qualified is giving us insight into who's on the site and what they are reading / researching Second - Qualified makes it simple for us to chat and answer any of their questions... Third - great SFDC integration makes the data visible for the whole team ### 15. Qualfied is paying for itself 10fold! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Sr. Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Qualified?** Qualified has enabled our Business Development team to book meetings like never before! It is engaging and proactive with our website visitors which has opened up new opportunities that were previously ignored. Richard Felle and Kevin Lewis have been fantastic partners in the implementation process and the Qualified team as a whole has been great to work with. **What do you dislike about Qualified?** I don't like that we didn't implement Qualified sooner! **What problems is Qualified solving and how is that benefiting you?** Qualified fills the gap when we don't have active reps available to engage with website visitors. It also makes the website experience much more streamlined and engaging and has done wonders for converting anonymous website traffic into qualified meetings. ### 16. Great Customer Success and Great Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Zev M. | Technical Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Qualified?** Qualified has been a game-changer for our pipeline generation and meeting booking processes at Stream. The platform effectively engages top-of-funnel leads, capturing and qualifying them to significantly boost our lead conversion rates. By connecting us with high-intent buyers in real time, Qualified has dramatically shortened our sales cycle. Its seamless integration with our existing tech stack enhances workflow efficiency, while the account-based buying intent data allows us to prioritize outreach to our hottest accounts. What truly sets Qualified apart is their commitment to customer success. Our Qualified Success Architect has been instrumental in implementing best practices and providing ongoing support to ensure Stream's success. Their expertise and dedication have maximized our ROI from the platform, making Qualified an indispensable tool for driving lead conversion and pipeline generation. If you're looking to supercharge your website conversions and sales strategy, Qualified is the way to go. **What do you dislike about Qualified?** I think there could be better custom integrations with the platform. Basically, if you do not use the tools they have, native integrations for the data attribution and collection side of Qualified become more rigid and difficult to implement at scale. I only say this because we use our own build programs for some lead and customer tracking. It still works, but it took a while to get working effectively. **What problems is Qualified solving and how is that benefiting you?** Increasing ROI for leads that have traiditonally been more diffucitly to convert. ### 17. Onboarding experience was 10/10, entire Qualified team was fantastic to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Qualified?** The integrations built into Qualified are easy to use and extremely reliable. You can tell they've been built with the customer in mind. The team has been great to work with, especially our Success Architect, Logan Brown. He is super responsive to timely questions, knows the ins and outs of Qualified, and set us up for success during our onboarding & implementation. **What do you dislike about Qualified?** Not really a dislike, but our sales reps would love the ability to customize their own meeting types. Right now this has to be set up at the admin level for the org, and they were used to being able to control their own meeting settings when we were using a previous tool. Not a huge issue, just more of a learning curve for us right now! **What problems is Qualified solving and how is that benefiting you?** We needed a booking tool for our website that could be used across multiple teams. We were limited to one team with our last tool, but with Qualified we were able to expand the use across almost 200 users which has improved our sales conversion rates. ### 18. Qualified works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Qualified?** Qualified is as easy to use as it was demoed to us. It really works! Integration is quick and it's been a joy to see leads flow into our system. Our rep, Logan, is a marketing expert and an outstanding CSM, providing invaluable guidance. Our Piper (named Lenny) drives incredible engagement on the website, helping us scale this critical channel. Qualified’s platform offers a robust set of tools to optimize website conversions and maximize impact. **What do you dislike about Qualified?** It's been easy to set up, but not quite all of the setup was explained to us at the beginning. Once we got fully integrated, we really began to see the value of the tool. **What problems is Qualified solving and how is that benefiting you?** It's helping us convert users who come to our site and want immediate answers. It's also helping us quickly convert general visitors into leads by signing them up for direct interactions with sales. We also use pop-ups to collect email addresses when users indicate they're going to leave the site without converting. ### 19. Using Qualified Daily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Qualified?** I enjoy how simple it is to use Qualified. Everything you need and want to see is readily available and overall the system is easy to use. The data that populates around a website visitor is super helpful as well. **What do you dislike about Qualified?** So far nothing, when someone requests to chat with you there is a ringing sound that is loud but that is the least of my concern. **What problems is Qualified solving and how is that benefiting you?** Qualified helps my team solve for chatting with live visitors on our website as well as showing us signals for who is viewing different pages and what their status is (e.g. hot, cold, etc). ### 20. Effective and innovative tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Qualified?** Our team loves how well Qualified is integrated with SFDC, and how easy it is for our SDR team to use. They are also always coming out with new features to help generate more meetings and pipeline, and have a great support team and online resources. **What do you dislike about Qualified?** There's isn't much to dislike about Qualified. Sometimes as an admin it can be hard to keep up with all of the features, but that's the case with most tools. **What problems is Qualified solving and how is that benefiting you?** Qualified helps capture website visitors and helps our SDR team generate meetings, even when they're not actually available. They also love the Signals tool to see first party intent activity. We generate pipeline and see great ROI from Qualified. It's an essential part of our digital marketing techstack. ### 21. Qualified Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Bree M. | Senior Manager Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Qualified?** The ability to create different workflows based off of meeting types. You can easily edit/change what you need with everything being synced to SFDC. **What do you dislike about Qualified?** There's a lot you can do with the platform that we're probably underutilizing because we don't know all that's available. **What problems is Qualified solving and how is that benefiting you?** Increasing our meetings offered to booked conversion rate, alerting us when a known visitor is on our site so our team can follow up, immediate conversations. ### 22. Would never know I was working with a vendor partner, feels like an in-house experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Executive Director, Global Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Qualified?** Having a dedicated Qualified Success Architect (Elizabeth Schneider) takes the heavey lifting off of our plate. She personally sees that no detail is overlooked and makes the process sseamless. **What do you dislike about Qualified?** The only potential downside is that my competitors may find out about them and start using them! **What problems is Qualified solving and how is that benefiting you?** Bandwidth - we do not have the ability to engage with every website vistor 24X7, but nw we do with our new AI SDR Sophia (fka Piper). In just days after launch we have 700 plus engagements and booked our first appointment with a "Target" account on day 3, very exciting! ### 23. AI Features That Personalise Chats and Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Qualified?** AI features to personalise chat / messages **What do you dislike about Qualified?** dashboard creation and routing rules assignment could be more intuitive **What problems is Qualified solving and how is that benefiting you?** Engaging with prospects on our website ### 24. Professional, Helpful Experience the Whole Way Through **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Qualified?** We've had 1700 conversations and over 100 meetings booked through Qualified's Piper AI SDR in the 5 months since implementation. **What do you dislike about Qualified?** Our customer success manager, Austin, has been proactive with new ideas to test out, new strategies for the AI SDR messaging, and new CTA buttons to use. **What problems is Qualified solving and how is that benefiting you?** Qualified makes it easier for website visitors to schedule demos, not only by providing them with the ability to do it in a chat, but also by enriching their information so we only have to ask for a few additional details in order to schedule demos. ### 25. Excellent Customer Service & Easy to Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Qualified?** The online app is easy to navigate, provides excellent & intelligent insights, and setting up integrations across platforms was seamless. **What do you dislike about Qualified?** We had to navigate some issues with hubspot on our site, but Mike Witt and Anna Li have been very patient and helpful throughout the process. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us close the gap between our leads and sales opportunities open. It's helping break down the barrier of chasing down leads that showed interest in our product and getting them scheduled to meet with our SDRs faster. ### 26. Smooth Implementation with Minor Growing Pains **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Qualified?** Ease of implementation. Mike has been great and SUPER helpful as we are new to Qualified. I'm excited to try out AI SDR with a platform where the intuitive interface made onboarding our team smooth and efficient, and the customizable features allow us to adapt the platform to our specific workflow needs. The responsive support from Mike and team consistently goes above and beyond to address our questions, which has significantly reduced our learning curve. **What do you dislike about Qualified?** We have had a few bugs here and there as you can't plan for everything and don't know how it's fully going to work with your unique system until you get in there. The platform occasionally experiences minor integration hiccups when connecting with our existing tools, which required some troubleshooting time. That said, their technical team has been responsive in addressing these issues, and so far they have been worked out. If anything isn't resolved, I'll come back and update this review. Despite these minor challenges, the overall value still significantly outweighs these temporary setbacks. I will add that Mike was there every step of the way and got us through it all. **What problems is Qualified solving and how is that benefiting you?** The largest point it's solving for is online appointment scheduling. ### 27. Driving Smarter Conversations and Conversions with Qualified Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Qualified?** As both a marketing manager and active admin/user of Qualified, I’ve seen firsthand how it impacts lead generation and sales alignment. Here are three key strengths: 1. Effective Lead Qualification Qualified helps us pinpoint and engage high-value visitors in real time. With custom experiences based on behavior, persona, or campaign source, we’ve seen a strong lift in MQL-to-SQL conversions. 2. Easy to Use for Teams From building experiences to chatting with prospects, the platform is intuitive, especially with the added AI Virtual Assistant. Admin tasks don’t require dev support, and reps ramp up quickly thanks to the clean interface and responsive design. 3. Seamless Salesforce Integration Its tight Salesforce sync ensures accurate lead routing, real-time visibility, and clean data handoff between teams. It saves time and improves both follow-up and reporting. **What do you dislike about Qualified?** No real downsides or dislikes at this time. **What problems is Qualified solving and how is that benefiting you?** Qualified has played a key role in improving our MQL rates by enabling real-time engagement with high-intent visitors. Its AI-powered chatbot continues the conversation after hours, capturing valuable leads and routing them appropriately—ensuring we never miss an opportunity, even when the team is offline. ### 28. Qualified is helping us reduce the time from initial engagement to meeting booked **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Qualified?** Qualified makes it easy to engage with the right people at he right time. It allows us to identify and connect with high-intent leads the moment they land on our site. The platform is highly customizable, which has allowed us to tailor it to fit our team’s specific needs. As a result, our sales process is more efficient, and we’re getting meetings booked much faster. A huge shoutout to our Success Architect, Dom — he’s been incredible. From implementation to ongoing support, he’s been with us every step of the way, helping us unlock the full value of Qualified and continuously improve our go-to-market strategy. **What do you dislike about Qualified?** It took a bit of fine-tuning to get our routing between Qualified and Salesforce running seamlessly, but once everything was in place, it made a big impact. Our reps can now focus more on outbound efforts instead of wasting time coordinating meetings. **What problems is Qualified solving and how is that benefiting you?** Decreasing time to meeting booked. ### 29. A much-needed platform in the chat marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Qualified?** The QSA team and their support is amazing! Generally, Qualified is very easy to get up and running, plus the amount of features is incredible. **What do you dislike about Qualified?** A bit more introductory training during initial implementation would've been helpful. Not totally necessary, but would be a nice touch for customer journey. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us find ways to leverage chat for a large, global sales team (with 10+ languages, complex territories, and numerous verticals). ### 30. Piper AI does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Sam N. | Senior Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Qualified?** I love the account-based personalization Qualified helps bring to the table. It can help qualify key accounts and tailor our messages to them. Qualified can help DQ a lot of the unwanted traffic we see on our website as well. The data and insights reports are also something I love about Qualified. **What do you dislike about Qualified?** There are not a lot of cons we have experienced with qualified but I one thing I would say is sometimes we have routing issues because of our complex routing rules. This is always updated and fixed by our amazing Success Architect. **What problems is Qualified solving and how is that benefiting you?** Qualified Piper is helping us fill in the gaps when our team is taking a break. Essentially we have a 24/7 SDR working at all times helping us qualify and answer questions on our website. • Went from 1400 missed inbound chat requests from prospects to 0 missed chats with Piper filling the gaps • 21% increase in meeting booking rate by Piper compared to meetings booked by reps ### 31. Incredibly user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben H. | Demand Generation Team Lead , Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Qualified?** The platform is easy to navigate and utilize its features effectively. The communication with our Qualified representative (Jennifer) has also been excellent, ensuring seamless collaboration and support! **What do you dislike about Qualified?** I wish there was an auto-correct feature for typing in the chatbot. **What problems is Qualified solving and how is that benefiting you?** Qualified's AI SDR is helping us book meetings efficiently and enabling connections with hundreds of additional contacts. It also provides valuable insights, allowing us to track key statistics and monitor the pages our customers are engaging with on our website. ### 32. Professional Performance Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qualified?** Qualified has significantly helped engagement with audiences that interact during non-traditional business hours (off hours and weekends)...in multiple languages. As a result, the ability to qualify activity through intelligent conversation and ensure potential customers do not lose interest. It totally improves the customer experience. In addition, the integration with associated platforms is very easy and quite seamless. **What do you dislike about Qualified?** There aren't many, if any, potential downsides except the fact that some prospects will just continue to engage the old-fashioned way. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping solve: - ensuring the quick and timely transition from lead qualification to sales actions - ability to instantly respond to prospect inquiries - provide immediate engagement to avoid potential abandonment - handle multiple conversations simultaneously - continulally update responses based on prior activity ### 33. Amazing customer support and hands on implementation! Already seeing great results from the tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Qualified?** The platform is driven by data and allows me to manage all functionalities and settings easily. AI Studio setup was exhaustive and the customer success manager helped guide us throughout each step while recommending best practices. I review it every other day if not every day but it is easy to update if anything needs to be. Excited to implement a few more features over the next few months. **What do you dislike about Qualified?** I am excited to see ROI soon. A few product feature requests I made with the rep might be under way already which was good to hear. **What problems is Qualified solving and how is that benefiting you?** Faster lead qualification and pipeline build. ### 34. Qualified has been a game-changer for our sales and marketing strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Qualified?** From the moment we onboarded, the support team at Qualified has been nothing short of exceptional. They’re incredibly responsive, knowledgeable, and proactive in helping us get the most out of the platform. Whether it's configuring complex routing rules or launching new features, their guidance has made a big impact. The platform itself is powerful and flexible. Highly recommend to any organization looking to elevate their demand generation efforts with a partner that truly supports their success. **What do you dislike about Qualified?** One area for improvement is the platform’s limitation around custom JavaScript, particularly for tracking. We use Bizible for multi-touch attribution, and not being able to deploy custom JavaScript within Qualified has made it difficult to capture and attribute certain touchpoints accurately. It limits our ability to get a full picture of the Qualified-influenced journey within our broader analytics and reporting stack. We’d love to see more flexibility here in the future—it would make an already powerful platform even more valuable for data-driven marketing teams. **What problems is Qualified solving and how is that benefiting you?** We've been able to deeply integrate it into our tech stack and customize it to match the nuances of our buyer journey. The real-time engagement, lead qualification, and meeting booking capabilities have helped us connect with high-value prospects more efficiently—and more meaningfully. ### 35. Platform and support evolves with your business strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Qualified?** As a platform, Qualified aims to support users in developing dynamic content to serve different personas and end-users coming to the site. I'm a big fan of the customizability of our experience builder (which can target specific 6sense segments and serve up the appropriate experience) and the review processes embedded within Qualified AI - Qualified gives me a lot of flexibility and control, not only in serving experiences, but supporting tracking and analytics as well. It's always a pleasure to hop on our check-ins with our CSM, Jennifer Schneider: she's always excited to share new developments in the software, check in on our organization's needs and capacity, and open up Qualified to talk about how our experiences can support our strategic vision. **What do you dislike about Qualified?** It is very difficult to keep up with new features by the sheer volume of releases and changes being made to the product. We had to pause our chatbot program earlier this year due to internal resource capacity and, coming back to Qualified, I feel like I have to re-learn the platform. Having more video content available in Qualified University would be helpful to support this - I learn by seeing/hearing (rather than reading) and have to reach out to my CSM to ask her to humanize or demo things mentioned in the training articles. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us address the inquiries of a large volume of users coming to the site, especially those doing research outside of standard business hours and/or internationally. We are able to get a better understanding of what people are coming to our website for and what is most difficult or of-interest to find, which not only helps us optimize our chatbot experiences but also gives us data to consider if our site is structured in a way that serves our customers. ### 36. Fantastic onboarding experience, can't wait to see results **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | CRO, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Qualified?** Being able to see who visits our websote in real time, and having the opportunity to engage with our prospects and clients in real time is a game changer. It's also very easy to use and the team at Qualified is fast to help with any changes and vested in our success. Maddie Catinella has been so helpful and we are lucky to have her as a part of our implementation team. **What do you dislike about Qualified?** Nothing at this point. It's early days so we will see if anyhting changes, but overall it's been everything we've expected. The only dwnside would be some visitors tend to try to use the AI chat as a prank or for fun. **What problems is Qualified solving and how is that benefiting you?** It helps us enegage with our clients faster, and hopefully in a more meanginful way. It also allows our clients to book meetings when it best fits their calendar. We can also see the pages of interest for our cleints and better help them. ### 37. Qualified Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Qualified?** I really enjoy the new insights we are able to gather from each individual experience from the analytics. Qualified has been a great platform to use over the past few years. We got it a few years ago and I have seen vast improvements. The product team is very attentive to our needs and as an analytics person, the data coming out of Qualified has really allowed us to improve lead generation and Sales team processes. Not to mention Jennifer is a fantastic CSM who always seems to have the answers no matter the crazy questions we ask. She even helped us roll out Piper (AI) which has made our lives easier and the reporting has been a breeze. **What do you dislike about Qualified?** There is not much i dislike but if I had to nitpick it would be that sometimes the experience builder is a pain to work and definitions of what all the data means isn't always clear. I also would love if there wa s aclear cut way to define AI ROI but that may be on our team :) **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us generate more leads and at a faster and more efficient pace. It is giving Vertex a way to interact with potential clients right there and then and even serve them content on the spot. Chatbots are a MASSIVE pipeline driver for Marketing as they influence a ton of opportunities for us because of the ease of use for both our sales team and end users. Not only that but we have seen them going through the sales cycle a lot faster. **Official Response from Dan Darcy:** > Andrew - thank you for this feedback and please keep it coming. We always strive for a 5 star experience of Qualified so your feedback is invaluable. We hear you on the experience builder as we try to make it more user friendly as building bots/experiences can get complex. If you need anything, please reach out to your success team and we can help. Thank you for your support and being a customer of Qualified. Cheers - Dan ### 38. Excellent platform and extraordinary service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Qualified?** The platform is very flexible and since launching we've seen incredible results... so many quality leads and conversations. The chatbot has also deflected numerous issues, which is saving our team a significant amount of time. Our Success Architect made set up and launching so easy. He is fantastic - 10 out of 10 service! **What do you dislike about Qualified?** It takes some time to work through customizations, but nothing out of the ordinary for new software. **What problems is Qualified solving and how is that benefiting you?** It has significantly improved our speed to lead and is deflecting unqualified conversations. The bot directs unqualified conversations to place on the site where their questions can be answered, which saves our team a huge amount of time. ### 39. Fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Qualified?** The calendar booker UI in both chat and on the web. **What do you dislike about Qualified?** The support team is very responsive, but app reliability and uptime could be better at times. **What problems is Qualified solving and how is that benefiting you?** Qualified combined a few tools we used before. That saves us a few contracts. **Official Response from Dan Darcy:** > Thank you for your feedback and I take this very seriously. We strive to deliver a 5 star experience from the beginning when you contact sales, from support to our success architects, to making you a customer for life. I have dug into this with my team and are working on all outstanding issues we have in support. It would be helpful if we can have a more detailed discussion so I can understand the root cause. If you can, I would appreciate a chance to have a conversation with you to help resolve this further. Please send an email to: dan{at}qualified.com and we can setup time to chat or come to our website and ask any rep to connect you to me and we can discuss over chat. Thank you, again, for this feedback and look forward to working with you to resolve these issues. Dan Darcy Chief Customer Officer ### 40. Driving Targeted Growth Through Real-Time Insights and Dedicated Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kriselle P. | Director, Global Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Qualified?** Qualified has completely transformed how our marketing team tracks and engages with visitors who navigate to our website. The best investment we made was the launching Piper, Qualified’s AI SDR, or in our case, Ellie! Ellie has been pivotal in managing inbound traffic and driving conversion to ours sales teams. Ellie and the Qualified platform gives us visibility into who is on our site and qualifies leads saving our teams time. With the guidance of our Qualified architect, Kalyn, we had a successful and smooth implementation. Her support and Qualified’s high-touch service has contributed to $1M in influenced pipe in less than 3 months of launch. **What do you dislike about Qualified?** Qualfiied is a robust platform that can be overwhelming once inside. It was difficult for me to understand the platform and learn how to correctly set it up without professional support. Luckily, hands-on support is Qualified's greats strength. The architechs take time to understand your goals and metrics to help set up the program for success. **What problems is Qualified solving and how is that benefiting you?** Qualified is giving us real-time data into our identified strategic accounts, qualifying and converting right on the site. It’s an extension of our sales team as we currently don’t have an inbound team and saving our reps time. ### 41. Great experience with iHeart Media setting up with Qualified Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Director of Sales, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Qualified?** The functionality of the platform is easy to use and sync's well with our programs including Salesforce. The AI feature is a great help to qualify a lead as our reps prepare to engage. We used Qualified before and came back. The updated features are a nice improvement. Lauren Ackermann has been a tremendous help in getting us up and running! She has been super in implementation through going live. We are frequent users of the platform. **What do you dislike about Qualified?** Nothing to note as this has been a very good experience. **What problems is Qualified solving and how is that benefiting you?** It's a great tool for us to connect and engage with businesses looking to advertise with iHeart Media. ### 42. AI SDR Helping to Scale our Team and Drive Website Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** T.J. M. | Vice President of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Qualified?** Qualified has been instrumental in helping us drive speed to lead while providing valuable insights to website traffic and visitors. We have been leveraging their AI SDR to help scale our team and qualify and convert website leads during offhours, driving conversions and improving the user experience for our visitors. It is a powerful tool that is instrumental in our martech stack. **What do you dislike about Qualified?** I can't think of any specific items that I dislike about Qualified at this point. The tool works the way it is supposed to, the data insights are easy to obtain and leverage, and our support from the Qualified team has been fantastic. **What problems is Qualified solving and how is that benefiting you?** Qualified allows our SDR team to scale without additional resources by leveraging their AI SDR. We utillize this functionality during offhours to engage with website visitors and convert these conversations into meetings. The tool also allows us to route support requests quickly to the apprioriate internal resource or content on our site, creating a better customer experience. Qualified also allows our team to surface specific offers to known prospects that helps to drive speed to lead. The analytics provided by Qualified are extremely valuable and allow us to create tailored campaigns based on intent and have better insights into our website visitors. ### 43. Easily Scale Up Your Marketing and Sales Pipeline and Efforts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Qualified?** Qualified has improved our ability to track and engage with website visitors in real-time. The platform provides valuable insights into visitor behavior and firmographic data which has been instrumental in generating qualified leads, influencing our pipeline for our sales team, and optimizing our marketing efforts to drive more targeted, meaningful interactions. We’ve also added Piper to our team, handling all inbound traffic on our website. She’s been a game-changer in saving our sales team time, and assures that every visitor is attended to providing the right type of experience depending on where they’re at in their buyers journey. A key factor in our success with Qualified has been Kalyn from the Qualified team. She played an essential role in ensuring a smooth implementation, addressing our many questions, and continues to help us leverage the platform to its fullest capabilities. Her expertise and support have been invaluable, and we would not have achieved the same level of success without her. **What do you dislike about Qualified?** There is nothing I dislike at this time with the platform. **What problems is Qualified solving and how is that benefiting you?** Qualified and Piper are generating more qualified leads for our reps, faster! We have a lot of students on our platform and Qualified is able to direct our visitors to their appropriate destination on the website and reduce the friction of getting buyers in front of our sales reps. ### 44. Great product, great support and onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Harlin B. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Qualified?** I had a great experience with the sales rep (Justin) and solutions engineers at Qualified - they made sure they understood our needs and helped us understand the product over the course of multiple demos. We are live as of today and the onboarding team (Maddie) has been fantastic as well. They helped us get setup quickly and she has helped build out the experiences and streams which is very helpful. Excited to continue working with Qualified! **What do you dislike about Qualified?** As of right now there is nothing I dislike about it. **What problems is Qualified solving and how is that benefiting you?** Our previous service was Warmly and we noticed that the chat bot was not populating on our website for the majority of users. After 6 months they also were not able to get the SF integration to work. Qualified got the chat up and running and it is showing up and working as it should. We are also now able to create leads in SF and track visitors by their status in SF and or opps on the account, etc. We have not begun using the AI features yet but excited to see what that has in store as well. ### 45. Excellent Service and Expertise – Highly Recommend Qualified! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin P. | Senior Manager, Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Qualified?** We have only been implemented with Qualified for a short time now, and I'm really impressed. The customer support is outstanding - Lauren and Rachel have taken every step possible to provide top notch support and working through our complex business flows and processes. The platform itself is easy to use. Plus, the number of featuures is fantastic, allowing us to streamline our processes better through proper scaling. Highly recommend! **What do you dislike about Qualified?** While Qualified offers a lot of great feautures, I wish the reporting tools were are bit more customizable. This is very minimal though, in accordance to everything Qualified offers. **What problems is Qualified solving and how is that benefiting you?** Qualified has been a game-changer for us by streamlining our website traffic. It helps us quickly connect with website visitors through live chat and automated messaging, ensuring no leads slip through the cracks and activating our SDR team. This has improved our conversion rates and overall customer satisfaction. Highly beneficial for our team! ### 46. Increasing Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Qualified?** - Easy integration with SFDC (Campaigns, intent data, etc.) - Piper AI SDR for automatically qualifying leads and allowing Sales to focus on what matters (also Piper can now also send personalized emails on behalf of sales reps) - Showing what accounts are on the website and the live view - Easy meeting bookings - 10/10 customer support and a CSM who always helped us push forward with use and enablement **What do you dislike about Qualified?** - The UI for building chatbots could be a little cleaner **What problems is Qualified solving and how is that benefiting you?** - Helping sales focus on the right leads (using Piper AI SDR) - Intent and website data to prioritize the correct accounts and cut through the noise - Chatbots and live chat for website engagement ### 47. Truly monetizes our Website **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn C. | Senior Director Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Qualified?** The features of Qualified give us incredible insight to website visitors, and helps our sales team engage with potential visitors while they are actively researching our solutions. We have seen a major uptick in qualified leads for Sales and customers who are happy to have an instant conversation with our sales team. It was easy to integrate to our Salesforce instance. Our Qualified Success Architect has been fantastic as we ramp up - patient, technical, and responsive! **What do you dislike about Qualified?** Administrators and Users need to be ready and willing to learn the new app to get the most out of it, but if you do, you see very nice returns on your investment. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us identify potential customers, in our ICP, who are researching on our website for a buying decison; we are then able to capture that info, and interact immediately or as a follow up. ### 48. Elizabeth and the rest of the Qualified team have been a great asset to our business! **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Senior Marketing Automation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Qualified?** The team is responsive, listens to solve, and understands our organizations complex processes. Elizabeth takes everything we throw at her and helps us make it happen and leverage powerful AI for our business. **What do you dislike about Qualified?** The UI is a bit complex to navigate at first, however once you get the hang of it and grasp core concepts it becomes easier. **What problems is Qualified solving and how is that benefiting you?** Engaging with users on our websites in a manner that correctly speaks to our products and offerings. ### 49. Qualified is THE Chatbot Platform for Driving Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Qualified?** Qualified is a powerful tool with very impressive AI capabilities, that give me confidence in the tool running in an automated fashion to drive revenue for high intent prospects visiting our site. Not to mention, the team supporting Qualified is outstanding and makes the entire process seamless. Qualified has transformed our site's revenue generation capabilities, proving a nearly immediate return on investment. **What do you dislike about Qualified?** Qualified has some work to be done to be more enterprise ready in my opinion. For example, you can only have one "goal" as part of your chat capabilities- so if someone is visiting your site needing support, Qualified can't distinguish between that and trying to book a meeting (if booking a meeting is your primary goal). The Qualified team has stated that a lot of these features implementations are on the roadmap, but in current state the platform can be a bit lacking for certain enterprise necessities. **What problems is Qualified solving and how is that benefiting you?** Qualified allows our Marketing team to speed up the Sales handoff process for site visitors, allowing for prospects to book time directly on the dedicated Sales Rep's calendar. ### 50. A great product with a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Yativ E. | Head of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Qualified?** Working with Richard from Qualified has been an absolute pleasure. His support throughout the onboarding process was exceptional—responsive, knowledgeable, and much quicker than we expected. We were able to implement and go live incredibly fast, which truly exceeded our expectations. Highly recommend! **What do you dislike about Qualified?** The price is a bit steep, but it's similar to other solutions **What problems is Qualified solving and how is that benefiting you?** Increasing overall website CVR and SDR calls ## Qualified Discussions - [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) - 1 comment - [View Qualified pricing details and edition comparison](https://www.g2.com/products/qualified/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+20%3A43%3A38+-0500&secure%5Bsession_id%5D=cb807924-ea29-457f-8c21-b7dcd874b038&secure%5Btoken%5D=7a780ff0cbeed86206404391ae71853637fe61c0f5da4f8ca0b4eec65c720dc3&format=llm_user) ## Qualified Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - 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[Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [SixSense](https://www.g2.com/products/sixsense/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Qualified Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Feedback Management **Document Management** - Document Management **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Personalized Outreach** - Personalized Outreach **Conversational AI** - Conversational AI **Dynamic Modeling** - Dynamic Modeling **CRM Integration** - CRM Integration **Agent Customization** - Agent Customization **Omnichannel Outreach** - Omnichannel Outreach **Follow-Up Scheduling** - Follow-Up Scheduling **Lead Generation** - Lead Generation **Inquiry Routing** - Inquiry Routing **Multi-Channel Campaigns** - Multi-Channel Campaigns **Independent Decision Making** - Independent Decision Making **Outreach Performance Analytics** - Outreach Performance Analytics **Customer Interaction Automation** - Customer Interaction Automation **Problem Solving** - Problem Solving **Task Automation** - Task Automation **Prospect Prioritization** - Prospect Prioritization **Real-time Conversations** - Real-time Conversations **Sales Follow-Up** - Sales Follow-Up **Data Enrichment** - Data Enrichment **Lead Qualification** - Lead Qualification **Sales Automation** - Sales Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data - Real-Time Data - Intent Data **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Integrations** - MS Teams Integration - Email Integration - Salesforce Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Natural Language Processing - Simulation and Scenario Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Other - Multi-Channel Marketing **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Platform Additional Functionality** - Third-Party Integrations - Topic Customization - Alerts - Real-time Intent **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Event Triggered Actions - Lead Generation - Lead Notifications - Generative AI - Lead Capture - Reporting/Analytics - API - Customer Journey Mapping - Real-Time Reporting - Lead Qualification - Multi-Channel Attribution - Customer Segmentation - Database Support - Summary Reports - Prioritization - Pipeline Management - Customizable Reports - Conversion Rate Optimization - Customer Database - Search/Filter - Activity Tracking - Trend Analysis - Lead Management - Performance Metrics - Content Marketing - Reporting & Statistics - B2B Lead Generation - Real-Time Updates - AI Copilot - Web Traffic Reporting - Data Import/Export - Customer Activity Tracking - Behavior Tracking - Competitive Analysis - Predictive Analytics - Contact Database - Sales Management - Activity Dashboard - Built-In Database - Real-Time Notifications - CRM - Contact Management - Real-Time Analytics - Data Visualization - Lead Nurturing - Sales Trend Analysis - Pipeline Reports - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - Generative AI **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Qualified Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,733 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)