MasterControl Asset Excellence Reviews & Product Details

The management system is very user friendly. Our company relies on it every day to keep all of our equipment organized. It took very little time to get used to the system with the help of customer service training. As a company, we really cut down on paperwork due to this system. Review collected by and hosted on G2.com.

Have to refresh the site to see updates sometimes. Review collected by and hosted on G2.com.

Helpful support team and always open to improvement in our processes. Review collected by and hosted on G2.com.

There are long lead times associated with improvements and queries. Review collected by and hosted on G2.com.

We’ve been using Qualer CMMS/Calibration software and have been impressed with its performance. The software is intuitive, making it easy to train our team and integrate into our operations. It provides all the tools we need to manage calibration processes efficiently and keeps everything organized and accessible.

What really sets Qualer apart, though, is their customer support and willingness to collaborate. The company has been fantastic to work with, especially when we’ve needed specific changes or customizations to fit our business needs. Their responsiveness and flexibility have made a significant difference in optimizing how we use the software.

Overall, Qualer offers a solid solution with great functionality, backed by a team that cares about their customers. Review collected by and hosted on G2.com.

The software has many options and features that are somewhat difficult to understand without dedicated effort. Review collected by and hosted on G2.com.

Qualer is user friendly when adding new assets or updating and retrieving information on existing assets. The information is nicely displayed and is easily sorted. I like being able to add pictures of each unique asset or alternatively, use stock photos that I upload or that are already in the Qualer database.

Our Qualer rep, Chris Harte, is very responsive and helpful. Review collected by and hosted on G2.com.

I do not use the Service/Work Orders function and unfortunately this is the only way to make calibration stickers. I would like to see an easier way for me to make calibration stickers using Qualer.

Sometimes the search feature doesn’t seem to work as well as I expect. Review collected by and hosted on G2.com.

It is very Intuitive on the technician level.

Customer support is awesome! Review collected by and hosted on G2.com.

Sometime the site is very slow to load.

I would like more seperation in the user rights area. Review collected by and hosted on G2.com.

The ability to utilize Qualer for literally everything associated with asset management and calibration system management. I genuinely appreciate the fact that Qualer was built by people in the calibration and biopharma industries. Everything is so intuitive and dynamically useful that I have used Qualer in two separate industries and I couldn't see myself using any other system.

Their mass loader is also one of the most intuitive I have ever used. It is so easy to build an entire program off if it. Just as easy though is the creation of new instruments!

In one of my implementations of Qualer, we sent their compliance folks through the ringer. They genuinely put on a master class on how to deal with a client; they had answers for everything. It truly validated my decision to choose Qualer for our needs and I don't see any other tool that is dynamic as this one.

These wonderful folks have learned from 20 years of digital asset/calibration management and built a tool based on the needs of both technician and manager of a program.

I have been a super user/SME/Admin/technician that has used many QMS in the past. I can assure you, this one is the best.

Chris H, Angelina, Adam, and Josh have been so great. I have seen patience, integrity, and industry knowledge in full display to support the confidence in my decision to utilize them. Review collected by and hosted on G2.com.

Any criticisms I have, well, I don't have any recommendations and I quickly forget about them. Review collected by and hosted on G2.com.

We use Qualer every day as part of maintenance management and is so easy to use. It is super intuitive for what you need to do. I love the fact that all users have the ability to find calibration certificates, reports on their own. It was super easy to integrate our information into Qualer and they were very easy to work with in accomplishing this. The costumer service is out of this world. They are quick to respond and are so willing to work with you until your issue is completely resolved. Review collected by and hosted on G2.com.

There are times when Qualer does run slow and there were some initial bugs that prevented us from running reports with the correct information. Those issues were quickly resolved though. Review collected by and hosted on G2.com.

Qualer's system and in-depth process for implementation were very thorough. Sales staff and communication whenever anything was needed was always moments away. Whenever we asked if it could do certain things, the answer was either yes, or that they were looking into it already. I look forward to being a long-term customer and growing along with their team! Review collected by and hosted on G2.com.

This software has so many things that it can do and customize to your needs it's almost overwhelming if you want to consider this as something that you dislike... Review collected by and hosted on G2.com.

I really appreciate and enjoy the user-friendliness and ease of use of the cloud software solution. It offers so much functionality and the capability to see our asset's current status, calibration/ service date as well as the calibration/ PM documentation and service manuals. Review collected by and hosted on G2.com.

This is a challenging question as I really enjoy using the application. Maybe a dislike is... I wish we had the full version of the application rather than the service portal as we would have so much more functionality. Review collected by and hosted on G2.com.

The best thing I appreciate about Qualer is how open the team is to implementing suggestions and how forward they are in addressing issues. Our contact, Chris, is always keeping us informed about current and new updates. They're always available to address any number of questions we have as well. The system works well for what is made for but the team is always thinking of ways to improve it. Review collected by and hosted on G2.com.

The system does have some limitations such as not being able to alter workflows for service orders and the search bar is a small annoyance but I am told the company is looking into solutions about these. Review collected by and hosted on G2.com.