AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/21/2020

"Improved customer experience by leaps & bounds"

5/5

What do you like best about Qualaroo?

Customizable questions in the templates. We were able to make our questions very specific. The ability to place the quotations via the Nudge in context led to greater accuracy of responses. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

The default color scheme was quite muted...I personally like vibrant, bright colors, so I chose them from the palette option. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We wanted to reduce website bounce rates. When we put up the survey, the time on page increased, and visitors shared their reasons for leaving - it turned out that our visuals were not getting our product features across. We loaded new images with feature snippets and that got us more customers. Review collected by and hosted on G2.com.

UA

Verified User in Alternative Dispute Resolution

Small-Business (50 or fewer emp.)

8/28/2020

"My review"

5/5

What do you like best about Qualaroo?

The ease and speed of setting up the nudge Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Nothing in particular, at least as of now Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

If you want to play around with some of their advanced survey settings, give the support a call unless you’ve done that sort of thing before. Else, we found it served our purpose pretty well with the templates that they have already created - we just put on our logo and colors and voila! Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Haven’t had any troubles with setting up our survey, but it seems that there are many tweaks that can be done which will take some time to understand. Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/15/2020

"Easy way to collect customer feedback."

5/5

What do you like best about Qualaroo?

No-code setup - we signed up, signed in and started making surveys Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Limited customizing options in the visual design of the popups Review collected by and hosted on G2.com.

MW

Meredith W.

Marketing Analyst

Enterprise (> 1000 emp.)

9/27/2019

"Fantastic tool without all the bells and whistles"

4/5

What do you like best about Qualaroo?

I love that Qualaroo integrates with GA so that we can capture UTM data alongside visitor feedback. The targeting settings are flexible enough to target who we really need to answer questions. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

The "logic" to survey questions is nonexistent, which can make creating surveys cumbersome. To add to it, it's impossible to visually re-order questions, which makes is EXTREMELY difficult to follow your survey questions if you missed on in the original creation. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Qualaroo is a great tool and you get your bang for your buck. I'm not sure if there is another company out there that provides the same level of GA integration with a little better user interface. If there is, I'd recommend going with them. If not, Qualaroo will get the job done. Just go into creating a survey with patience and planning. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We're using Qualaroo to better understand our user's experience on our site and how we can improve it. It's brought a ton of insight to our organization. Review collected by and hosted on G2.com.

JC

James C.

Product Manager

Mid-Market (51-1000 emp.)

3/26/2019

"Qualaroo is easy to use and very versatile. "

4.5/5

What do you like best about Qualaroo?

Qualaroo allows me to gather pure and valuable data/insights from users in real time, that is, providing a platform for users to comment/respond about a particular topic while actively engaged with the product. I use Qualaroo for surveys, NPS, soliciting interviews and miscellaneous user feedback etc. Additionally the targeting capabilities come in handy for growth hacking and optimization. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

While very intuitive, there are a few minor tweaks I would make to some aspects of the UI, particularly in creating surveys/questionnaires etc, although none of which pose a significant problem for me. Review collected by and hosted on G2.com.

MH

Margaret H.

Senior Analyst, Analytics

Enterprise (> 1000 emp.)

3/25/2019

"Granular Site Visitor Insights"

5/5

What do you like best about Qualaroo?

The ease of use of Qualaroo surveys was ideal as well as the customer service provided Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Nothing stood out to me that I disliked. Review collected by and hosted on G2.com.

EA

ERNESTO A.

GM

Small-Business (50 or fewer emp.)

4/1/2019

"Excellent tool to gather user feedback"

4.5/5

What do you like best about Qualaroo?

Survey setup was easy and clean, each step is well thought out. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

More functionalities on filtering responses after each answer Review collected by and hosted on G2.com.

MS

Mike S.

Lead Product Manager

Mid-Market (51-1000 emp.)

12/9/2017

"Easy to use survey software "

4/5

What do you like best about Qualaroo?

I've used Qualaroo for NPS surveys. It's easy to implement and quickly setup targeted surveys. Qualaroo automatically detects the browser/OS, allows you to see the relevant information at a glance and allows exporting.

Sharing the report with stakeholders is another convenient feature Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Unless I'm missing something, I'm surprised Qualaroo doesn't calculate NPS for you. I had to export the results to a Google Sheet and calculate the NPS that way.

They also don't allow you to do much analysis through the web app. Although they allow you to segment on OS/Browser, you are unable to do so by the other attributes they have about the customer. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We use Qualaroo for Net Promoter Score surveys. This allows us to better understand customer sentiment. We run these surveys on a quarterly basis. We use the scores overtime to deteremine how effective the previous quarter's efforts have been. We analyze the comments to understand the biggest opportunities and use this to help priortize. Review collected by and hosted on G2.com.

PD

Paul D.

Digital Customer Experience

Enterprise (> 1000 emp.)

1/4/2018

"Basic qualitative data tool - Limited Use"

3/5

What do you like best about Qualaroo?

Simple integration with tag management. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Pricing to value is limited. The tool doesn't offer much that I couldn't get with an out of the box piece of javascript and a google form. The integration with Marketo is, of course, an extra charge but I don't really want to use this kind of tool for lead capture anyway. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

The product hasn't changed much since we implemented it.I'm actually a bit surprised at how "static" the tool seems to be. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Surveying users to get feedback on interactions with our tools. Mixing this qualitative data with the quant data that we get from Adobe Analytics helps us answer some of the critical "Whys" that come up in running a digital business. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Mid-Market (51-1000 emp.)

12/12/2017

"Qualaroo helps you better understand your users "

3.5/5

What do you like best about Qualaroo?

- easy set up; can be implemented using Google Tag Manager so it doesn't require dev work

- lots of options for customization (adding your own logo, colors, adding a time delay to the pop-up, configuring surveys based on specific user actions on the site)

- let's the user easily skip questions

- great and quick support Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

- page speed; the javascript that gets significantly slowed our page performance down

- The data download feature is a little clumsy. The way the data is formatted is not easy to digest, needs a lot of extra formatting work/scrolling. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

I would recommend Qualaroo Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We are using Qualaroo to learn more about our users and better understand why they are using the product, what their use cases are, what they like, dislike and what features would benefit them. We were able to identify some user pain points that we had never heard about before and we discovered new use cases that help us better position our product in the market and build features that speak to our users needs. Review collected by and hosted on G2.com.