SS

Sugandh S.

Mid-Market (51-1000 emp.)

11/2/2020

"Great tool to boost up your conversions"

5/5

What do you like best about Qualaroo?

We were getting quite random answers because our surveys weren’t reaching the intended users all the time. We fixed that with some great targeting options we found in their software. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

The visuals on the dashboard blend into each other because of the blue-grey color palette. This makes it a little hard if you want to refer to the figures back and forth from other software because they all seem very similar. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Go for it if you want accurate targeting of your surveys. We suggest going deep into their targeting options to really get the surveys served to the people you need answers from. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

The ability to target exactly the demographic we want is something we have tried to find in two other survey software before we found Qualaroo. Our surveys for gathering product feedback needed to be delivered according to the feature page that the user was on, and by choosing our subdomains for various surveys we could do that. The responses help us address user concerns. Review collected by and hosted on G2.com.

MQ

Meenaz Q.

Deputy Manager

Small-Business (50 or fewer emp.)

11/4/2020

"Amazing Feedback Tool"

4.5/5

What do you like best about Qualaroo?

The templates for the surveys came in pretty handy. We took the white labeling option and the nudges blended well Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

We wanted to go the whole hog and change up the nudge design (shape) but that was not an option, we could only place it in different areas of our page...so maybe theycould look into that Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We needed feedback that reduced bounce. A lot of people were leaving after hangingaround for over a minute, which meant something was missing in the homepage and afew other product pages. Once we got the nudges up, we asked everyone after fifteen seconds of lingering to tell us what they were looking for & fixed the issue page by page.The bounce rate has gone down considerably in the preceding months and into the bargain, we got more than a few additional pieces of advice from more forthcoming

customers. Review collected by and hosted on G2.com.

VG

Vineet G.

Digital Marketing Team Lead

Small-Business (50 or fewer emp.)

11/10/2020

"Its great to use it for getting website visitors feedback"

4/5

What do you like best about Qualaroo?

Qualaroo is best suited for surveys where you know which visitors you want to query. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Qualaroo lacks some variety in terms of the visual appearance of their ‘nudge’. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

I used it to collect feedback from those website visitors who were spending too much time on my home page, scrolling through it but not hovering or clicking on any of the CTAs. I integrated Qualaroo with FullStory and parsed all the recordings to discover the lack of attention catching CTAs. So I moved my CTAs to the sides rather than down the middle (between the copy). The floating CTAs are already working better. Review collected by and hosted on G2.com.

AU

Aniket U.

Mid-Market (51-1000 emp.)

11/2/2020

"Provided our team with valuable insights from our esteemed users to improve our services"

4.5/5

What do you like best about Qualaroo?

We use a lot of platforms for taking care of various aspects of our business, like salesforce for CRM and mailchimp for marketing campaigns, and a few smaller platforms. Qualaroo integrated well with these two main ones pretty seamlessly and got our feedback mechanism sorted out. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

We can;t put a finger on anything specifically, so we chose to give this question a pass. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Make sure you really need the features you are getting, because it took us a couple of months to find out everything apart from the integrations. Finally, we called up our onboarding manager and she took us through the rest of the features we didn;t know about or couldn't figure out. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Mainly, we needed to align the customer responses with our sales and marketing teams as closely as possible, and this software cut down the time and associated lag considerably. Review collected by and hosted on G2.com.

IC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/22/2020

"Simple for creating surveys"

4.5/5

What do you like best about Qualaroo?

For me, it was the templates that made the process of creating surveys easy, because I hadn’t done anything like that before. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

I would’ve loved to have some more options for the NPS template, and more follow up questions to choose from, too. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

I’d say that because it’s such a small and almost cute nudge, most of my friends and close circle who I asked for opinions before making it live on the blog kind of liked it, so I recommend it too. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

I wanted to see if my followers would recommend my blog to others, and this little popup did the job. I made a couple of follow up questions on my own, and the easy install on my blog was cool, too! Review collected by and hosted on G2.com.

PG

Priyanshu G.

Small-Business (50 or fewer emp.)

11/11/2020

"Awesome product"

5/5

What do you like best about Qualaroo?

It was super quick to fire up the couple of popups we needed to run on our beta website. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

If we were nitpicking, it would be about the lack of color palettes for the surveys - there seem to be only 2. Review collected by and hosted on G2.com.

SS

SUSHARA S.

PA Web Designer

Enterprise (> 1000 emp.)

11/22/2020

"Amazing User Experience"

5/5

What do you like best about Qualaroo?

The ability to create surveys for our app betas without adding to phone resource usage. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Limited colors (at least in the free version that we tried). Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Choose your plan wisely Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We are in the fine-tuning stage of our app launch, so we wanted to iron out any issues as we countdown to launch day. We ran anonymized surveys on test versions given to random users recruited by third-party testers. Some of what we knew was confirmed and a little new information was learned. Review collected by and hosted on G2.com.

PP

PRANOY P.

Team Lead SEO

Small-Business (50 or fewer emp.)

10/27/2020

"Great Tool for Collecting Website Feedback"

5/5

What do you like best about Qualaroo?

Qualaroo is very easy to use & it comes with a wide range of targetting options. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

We have been using Qualaroo to collect feedback around content that goes live on our website. As of now, I have no issues. It's been working perfectly fine. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Qualaroo is very flexible. You can implement it anywhere your like !

You can always try out their trial version before making a purchase. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Qualaroo has helped us understand what our readers our looking for. This has helped us improve our content quality to a great extent. Review collected by and hosted on G2.com.

AV

Anupam V.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

11/17/2020

"One of the best customizable survey software."

4.5/5

What do you like best about Qualaroo?

The iOS & Android SDK helped us expand our services into the mobile platforms based on beta testers’ feedback. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

The Sentiment Analysis package cost us a little extra, we would have liked it to be part of the paid plan we bought to get the Nudges going. Review collected by and hosted on G2.com.

PB

Prachi B.

Small-Business (50 or fewer emp.)

7/8/2020

"We were able to relate to our customers’ pain points better."

4.5/5

What do you like best about Qualaroo?

Sentiment Analysis of the customers’ free-form responses. This makes it easier to understand where and how customers are facing the most difficulties. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

There were no major points to dislike as such; perhaps the price point could be a bit lower. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

Use the customizability to ask your customers exactly what they want to see getting improved or fixed in your services. When you let customers respond freely instead of choosing from drop-downs or radio buttons, they really open up about what’s been troubling them, and then you can fix that Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

It took us a little time to understand the settings which were required for advanced targeting. Review collected by and hosted on G2.com.