BG

Bhavay G.

Sr. SEO Executive

Mid-Market (51-1000 emp.)

2/28/2022

"One of the best survey tools I have used"

5/5

What do you like best about Qualaroo?

Built-in survey templates to create any survey type. You can target specific visitors using the in-built targeting. And automatic language translation is fantastic as we don’t need to create separate surveys for each language. The analytics dashboard is also very intuitive and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Nothing to dislike in particular. Qualaroo delivers what it promises. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Qualaroo provides insights to optimize our onboarding process. We found that new users struggled to find the desired settings, so we improved the product UI to include in-line tips and suggestions throughout the product. We have also started building our Knowledge base based on the suggestions left by our customers. Review collected by and hosted on G2.com.

MM

Mukund M.

Sr. SEO Exe

Mid-Market (51-1000 emp.)

5/19/2022

"Epic advanced targeting"

5/5

What do you like best about Qualaroo?

Templates, analytics, multi-language support, and response tagging Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Nothing right now. I’ve only used the tool for a short time. Review collected by and hosted on G2.com.

NV

Naman V.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

4/29/2022

"Collecting and analyzing contextual feedback was a breeze!!"

5/5

What do you like best about Qualaroo?

Has a huge library of survey questions and editable templates with which you can create surveys real quick. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Price is a bit expensive. They can introduce more plans. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/28/2022

"10/10 for multi-channel reach"

5/5

What do you like best about Qualaroo?

We host both website and app, so Qualaroo is a great addition to our toolkit to get a complete view of users’ experience. We can use surveys on both fronts and collect feedback under one screen. We also run in-app rating prompts to improve our app store ratings. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

We want to see automated conversational SMS surveys to design an entire drip SMS survey campaign. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Mapping customer journeys across different channels and consolidating the data was a big challenge. Qualaroo helped us create customer journey maps that provide a complete view of how users behaved at different touchpoints. It also revealed which service points were most effective in providing optimal resolutions to customers’ queries. Review collected by and hosted on G2.com.

VD

Vaibhav D.

Marketing

Mid-Market (51-1000 emp.)

5/23/2022

"Flawless branching logic and easy to create surveys"

4.5/5

What do you like best about Qualaroo?

Sentiment analysis features are the best Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Some features are pretty good! pricing is a little bit high Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/28/2022

"Had a great experience with the sentiment analysis feature"

4.5/5

What do you like best about Qualaroo?

Sentiment analysis and advanced targeting Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Pricing can be more diverse and a little budget-friendly Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Along with the quantitative insights we got from the NPS surveys from Qualaroo, we also wanted to dip our toes in the qualitative side of things. It was amazing how the sentiment analysis feature analyzed all the open-ended responses from our NPS follow-up and helped us understand how our customer felt towards our services. Review collected by and hosted on G2.com.

AG

Ashish G.

Founder : Blink Click Media

Mid-Market (51-1000 emp.)

3/19/2021

"We found more user personas, which we never thought we had."

5/5

What do you like best about Qualaroo?

While working with the tool, we liked how simple and complex it is at the same time. We were able to create simple, straightforward surveys and add complexity such as branching logic to them to increase our ability to go deep into the feedback when needed.

Not to mention the amazing question templates, AI-powered IBM Watson Sentiment Analysis, Advanced targeting based on users’ actions, time, etc. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

I believe the dashboard could use some updates. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

The tool is effective in what it does. You can remove the Qualaroo branding from the Nudge survey and add your logo and brand colors to match it with your brand image. Another sweet feature of the tool is its ability to handle multiple surveys at once without complicating anything. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

While asking our customers about how they got to find out about us, whether they got what they were looking for, and more, we found a hidden gem in the feedback, we would never have guessed otherwise.

We explored multiple user personas that we thought were not on our target radar, but guess what? We were wrong. Now, with some effective marketing strategies, we are bringing those potential customers aboard. Review collected by and hosted on G2.com.

RP

Ritik P.

Digital Marketing Executive

Mid-Market (51-1000 emp.)

6/15/2021

"We were able to set up and gather feedback within minutes."

4.5/5

What do you like best about Qualaroo?

We appreciate the Nudge pop-up feature for conducting real-time surveys. Apart from this, we used templates to create surveys and also tried open-ended questions to gather free-form feedback. Sentiment Analysis was the star of the show since it very clearly highlighted what customers think about our services from the free-form answers. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Nothing much. I guess pricing can be improved. Review collected by and hosted on G2.com.

AN

Amod N.

Search Engine Optimization Executive

Small-Business (50 or fewer emp.)

3/18/2021

"Our one-stop tool for all feedback needs"

5/5

What do you like best about Qualaroo?

We can never thank the tool enough for the excellent question templates. It immediately eliminates the pressure of coming up with the right questions when you do not have experience in creating questionnaires. The Nudge feature, advanced targeting, and branching logic were some of the features we use frequently. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

It would be great to have some industry-specific question templates. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

The tool offers simple and complex features, so it seems like a whole package for all your customer feedback needs. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We wanted to figure out which marketing channels were most effective in driving in customers for the business to re-allocate the marketing funds in the right direction. With a few simple survey questions, we were able to identify which channels were doing the work for us and strategize accordingly. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/26/2021

"Great simple tool for gathering customer feedback"

4/5

What do you like best about Qualaroo?

The simplicity of use and design in creating questions.

Not intrusive to the visitors. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

There is nothing I dislike about this product. Review collected by and hosted on G2.com.