Steve D.
SD
Steve D.
Staff Accountant
Small-Business (50 or fewer emp.)
"Email & Payment Automation That Keeps Getting Better"
4/5
What do you like best about Quadient Accounts Receivable?

I appreciate the email and payment automation, as well as the ongoing efforts to continually improve the platform. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Customer service isn’t always the best, and the ticketing process for both support concerns and feature upgrades feels obnoxious and unnecessarily frustrating. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Steve, thank you for sharing your feedback with us! It's great to hear that Quadient Accounts Receivable is streamlining your payment process and helping you reach out to customers promptly. We're thrilled that you appreciate our email and payment automation features, and that you're seeing value from our ongoing product updates. We apologize for any inconvenience you've experienced with customer service and the ticketing process. Your feedback helps us improve, and we’re committed to delivering a better experience. If you have any specific concerns or would like us to follow up on anything, please don't hesitate to reach out. Thank you for choosing Quadient AR!

Pamela S.
PS
Pamela S.
Accounting Manager
Mid-Market (51-1000 emp.)
"Great Visibility into Customer Experience and DSO-Reducing Automation"
4/5
What do you like best about Quadient Accounts Receivable?

I like the visibility it provides into the customer experience, and how that helps our team stay focused on customer needs. The automation has also significantly helped us reduce our DSO. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

We ran into a few onboarding issues along the way, but everything has since been resolved. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Pamela, thank you for sharing your experience with Quadient Accounts Receivable! It's great to hear that you appreciate the visibility it provides into the customer experience, and that it helps your team better focus on customer needs. We're thrilled that Quadient AR has also significantly helped you reduce your DSO! We apologize for any onboarding issues you encountered but are glad to hear that they have been resolved. If you have any further feedback or need assistance, please do not hesitate to reach out.

Dilip Singh Y.
DY
Dilip Singh Y.
Credit Controller
Mid-Market (51-1000 emp.)
"Effortless AR Management with Quadient"
5/5
What do you like best about Quadient Accounts Receivable?

I find Quadient Accounts Receivable extremely useful for sending statements of account and invoices to clients, as well as for general accounts receivable purposes. It helps me avoid manual work and provides a convenient one-click solution. I appreciate its good visibility, where all tabs and click buttons are available on one screen. It's easy to download statements, invoices, and payment details. The platform is very easy to use and user-friendly, and it feels like a perfect fit since I've never encountered anything missing in Quadient Accounts Receivable. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Nothing Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Dilip, thank you for sharing your positive experience with Quadient Accounts Receivable! We are thrilled to hear that our platform has been helpful in streamlining your accounts receivable processes and reducing manual work. We are glad you find it very easy to use and appreciate the convenience it offers with one-click solutions. Thank you for choosing Quadient!

Daniela M.
DM
Daniela M.
Small-Business (50 or fewer emp.)
"Simple Layout, Highly Effective for Collections"
4.5/5
What do you like best about Quadient Accounts Receivable?

I like Quadient Accounts Receivable's simple layout and find it effective. I also find the 'promise to pay' feature beneficial since it stops the workflows. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

The customer cards/data could be more editable and not just grabbed from the ERP. I wanted to edit the emails just on Yaypay and edit the customer type, for example. I have intercompany which I don't work with, but it shows, and if I could add that info on the customer data, I could filter it out. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Daniela, thank you for sharing your feedback on Quadient Accounts Receivable! We're thrilled to hear that you find the simple layout and 'promise to pay' feature beneficial. We appreciate your suggestions for more editable customer data and will definitely take that into consideration for future updates. If you have any specific requirements or further feedback, please feel free to reach out to our support team. We're here to assist you to ensure your experience with Quadient AR continues to be smooth and efficient. Thank you for choosing Quadient!

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"User-Friendly Portal with AI That Boosts Day-to-Day Productivity"
5/5
What do you like best about Quadient Accounts Receivable?

It’s very user-friendly, and the AI function integrated within the portal helps my team a lot. There are various options in the portal that we can use in our day-to-day activities, which makes it very helpful overall. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

I think the basic plan for AR should include the reporting module as well, because without reporting the portal can’t be used to its full potential. My suggestion is to add the reporting module to the basic package so the portal feels complete and fully usable. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Thank you for sharing your positive feedback on Quadient Accounts Receivable! We're thrilled to hear that you find the portal user-friendly and the AI function beneficial for your team's productivity. We are glad to hear that Quadient AR is helping you with aging review and saving time with Outlook integration.

The reporting functionality is included in the majority of our base subscriptions, so we encourage you to reach out to your Customer Success Manager who can review your current package and help ensure you have access to the features available to you. Thank you for choosing Quadient!

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"All-in-One Access to Emails, Notes, and Payments"
4/5
What do you like best about Quadient Accounts Receivable?

I love that emails, notes and payments are all readily accessible in one program. For AR, it is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

There are some limitations between different roles in our company and their access to Quadient formats. This is especially true of customer service and we have entered a request for a future update. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Thank you for your review! We're glad to hear that Quadient Accounts Receivable is helping streamline your workflows to better serve your customers. We're thrilled to hear that you find the accessibility of emails, notes, and payments in one program helpful for your AR tasks. Thank you for your feedback on limitations in access for different roles within your company, and we appreciate your request for an update. Our team is dedicated to improving user experience and we will certainly take your feedback into consideration for future updates. Thank you for choosing Quadient AR!

Hilda R.
HR
Hilda R.
Small-Business (50 or fewer emp.)
"Detailed Insights, but Occasional Slowdowns"
4/5
What do you like best about Quadient Accounts Receivable?

I like that Quadient Accounts Receivable is very detail-oriented. It shares all the information I need to be able to properly work my accounts. It gives me all the information I need to be able to accurately work these accounts and communicate it with our customers. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Sometimes it runs slowly, and I'm not exactly sure why. But that can be resolved. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Hilda, thank you for sharing your feedback on Quadient Accounts Receivable! We're delighted to hear that you find Quadient AR detail-oriented and helpful in managing your accounts effectively. We understand that occasional slowdowns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve system performance, and we appreciate your patience. If you encounter any further issues, please feel free to reach out to our support team. Thank you for choosing Quadient!

Debby S.
DS
Debby S.
Accounting Manager
Mid-Market (51-1000 emp.)
"Accounting Manager"
4/5
What do you like best about Quadient Accounts Receivable?

Quadient integration with company ERP. Customer Success Manager is very accesible. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

DSO metric on the dashboard - difficult to adjust the calendar Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Debby, thank you for sharing your feedback! We're glad to hear you appreciate the integration with your ERP and find your Customer Success Manager very accessible. It's great to hear that Quadient Accounts Receivable is saving you time with its automated statement generation. We understand your concern about adjusting the DSO metric on the dashboard and will look into improving this feature for a better user experience. Thank you for choosing Quadient AR!

Marikate S.
MS
Marikate S.
Cash Application Specialist
Enterprise (> 1000 emp.)
"Well-Laid-Out and Easy to Navigate"
5/5
What do you like best about Quadient Accounts Receivable?

It is well laid out and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

the delay between systems when updating payments and credits Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Marikate, thank you for sharing your experience with Quadient Accounts Receivable! It's great to hear that you enjoy Quadient AR's layout and find it easy to navigate. We appreciate your feedback regarding delays between systems when updating payments and credits. We will share this with our team, as they are continuously working to improve system efficiency to provide a seamless experience for our users. If you have any further feedback or require assistance, please feel free to reach out to our customer support team. Thank you for choosing Quadient!

Eduardo G.
EG
Eduardo G.
Sr Specialist Operations
Mid-Market (51-1000 emp.)
"Simplifies Accounts Management with Ease"
5/5
What do you like best about Quadient Accounts Receivable?

I like that Quadient Accounts Receivable makes things easier and simple for me. It helps a lot with my daily routine on billing and everything involving accounts receivable work since I'm an operation specialist. I appreciate how it makes it easier to see transactions and manage statements for accounts. The customer account details feature is particularly useful. Also, the initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

NA Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

Eduardo, thank you for sharing your experience with Quadient Accounts Receivable! We are thrilled to hear that Quadient AR has been a valuable tool for simplifying your daily routine tasks and making account management easier. It's also great to hear that your setup process was easy. We appreciate your feedback and are delighted to hear about your positive experience with our platform. Thank you for choosing Quadient AR!