QT9 is helpful for linking all the QMS process' into one platform. Review collected by and hosted on G2.com.

The data reporting is the least helpful part of the system. Review collected by and hosted on G2.com.

Document control and a great way manage all requirments of our 9001 certification. Review collected by and hosted on G2.com.

None so far. I believe it will be a great way to control our systems. Review collected by and hosted on G2.com.

How easy it is to filter data and generate reports. Review collected by and hosted on G2.com.

Sometimes communication is lacking when fields are going to be removed during an update. Review collected by and hosted on G2.com.

QT9 has helped me automate my quality process, it is very easy to use and implement, the service I receive from Support, Implementation and my Account Manager Kertrina is best in class. Review collected by and hosted on G2.com.

Nothing as of now. It has been great and am happy. Review collected by and hosted on G2.com.

It is flexible enough to meet the needs of many different standards across many different industries. It also allows the user to correct mistakes without redundancy or excessive steps. The university option to book training that meets my schedule is awesome, and it is very easy to reach a human being to speak to directly, if needed. Review collected by and hosted on G2.com.

Limits on users (pay for licenses). Otherwise, the program is excellent. Review collected by and hosted on G2.com.

There is so much I love about QT9; where to begin? Everything is laid out conveniently; from corrective actions to risk analysis, everything is at my fingertips. Navigation is a breeze! I can easily assign training to all or specific employees, and the digital training record is complete. Employees logging into QT9 find it user-friendly; they don't need a lot of tech knowledge to interface with QT9. Lastly, it makes our AS9100 audits much easier with all the data in one location. Review collected by and hosted on G2.com.

QT9 is a great tool and I seldom need to contact support. On those rare occasions when I do have a problem this is the process. #1 click the help button, #2 send an email with attachments, #3 receive an automated response that they are looking into. #4 Wait 6 or 8 hours later, sometimes the next day to hear back, #5 Repeat until the issue is resolved. Review collected by and hosted on G2.com.

The upside is has many features that are user friendly. Review collected by and hosted on G2.com.

Integration with other enterprise applications require additional support and setup. Review collected by and hosted on G2.com.

ISO Functions

Document Control

Trainings

Customer Feedbacks Review collected by and hosted on G2.com.

Search and selection capabilities

Reprocess documentation unavailability Review collected by and hosted on G2.com.

When I arrived at my new company I had noticed that they were running most of their Quality Management System from a network drive. Being at other companies I had experience using systems that were more secure and user friendly including QT9. I requested that we aquire this software to make it easier for employess to locate important information and build our ISO 9001 and 14001 system. QT9 made it easy to transfer our outdated system into someting manageable. The implementation and customer support teams were professional and paramont in making this happen. This system is easy to set up and train. Review collected by and hosted on G2.com.

Although their reporting system is good. The only issue so far is the ability to set up custom outputs like some reports and the ability to create custom calibration lables. There is an add on for reporting but it would be nice to have this integrated in the system as a stand alone. Review collected by and hosted on G2.com.

The team and support service. While the software itself is great and gives many options, it is not unique in the market. In that, there are competitors that offer similar software. However, the team and support offered by QT9 stand out greatly for us as an organization and was that actual winning point why we choose them. Review collected by and hosted on G2.com.

Some of the functions within each module cannot be hidden or disabled if we are not using it. This sometimes confuses and overwhelms new users. Also, it would be excellent to keep a log of all automatic email notifications sent. For example, if an email was sent to Mr. John about corrective action, the timeline should capture an email notification sent on a specific date. Review collected by and hosted on G2.com.