QT9 stands out for its straightforward, friendly sales team who clearly demonstrate the system's features and pricing without unnecessary upselling or hidden fees. QT9 QMS provides a comprehensive suite of modules that covers the entire lifecycle of medical device manufacturing including maintenance & calibration, supplier & customer portals, and easily exportable reporting. With its expanse of tools, QT9 aligns directly with ISO 13485 guidelines and is more encompassing than many competitors in the eQMS space. QT9 is intuitive to navigate, and the fact that all features are included upfront means there is no need to worry about additional costs for essential modules. Transparency and ease of use save significant time during implementation and ensure preparedness for ISO and FDA audits with minimal effort. Review collected by and hosted on G2.com.

While QT9 is functional and robust, the user interface looks dated compared to other competitors’ platforms, lacking the polished, aesthetically pleasing design many users expect in newer software. With this, the design control features are limited, which is a drawback for a company like ours that has more projects than people. QT9 could benefit from a refresh to enhance its visual appeal and add more advanced functionality in areas like design control and project management to truly stand out as a market leader. Review collected by and hosted on G2.com.

All QMS processes data is in one convenient location. The software is very user friendly, plenty of training resources are available with a great customer support. Is is easy to import data from provided Excel forms. I love that there's a link connection like CARs to Audit or Risk Assessments.

Great for collaboration with the team, and task reminding emails are very helpful. There's no need to chase people to get their signatures for documents approval - everything can be obtained through QT9.

With QT9 it became easier to track employees training to new revisions of documents. Review collected by and hosted on G2.com.

Great program. So far enjoy it a lot. Few recommendations:

1) When creating a training test, it would be nice if there' could be more than one correct answer chosen as an answer.

2) Management review- Audits - Internal Audits tab: would be nice to enter more than one audit information and/ or link the audits that were performed during the period reviewed by Management review Review collected by and hosted on G2.com.

I really like how we get started with an implementation plan and an implementation specialist that explains how to use all parts of QT9 QMS. I also really like how everything is logged in the Timeline section, so you're able to see what and who did something at a particular time. It has helped us keep track of what has been going on. Having an implementation specialist who can answer all your questions makes it much easier, as you can contact them at any time. They are very nice and answer/explain concepts very concisely. Review collected by and hosted on G2.com.

As a new user, it was a lot at first, but I think it has been getting easier and easier. I think having some videos for each part of the implementation plan would be helpful (apart from the QT9 University videos). Review collected by and hosted on G2.com.

I have used QT9 for a while and find almost all of its modules to be useful and contained for audits be external sources. Training modules are key and the generation of reporting I have found useful during audits as well. Support is very good when having issues and resources are always available for the modules online. Review collected by and hosted on G2.com.

The only challenge I have had with QT9 is the CAPA module because it is not customer to how a particular company would approach their CAPA or SCAR system Review collected by and hosted on G2.com.

The ability to have concurrent users allows the platform to be more widely utilized across facilities without the worry of not having licenses assigned to each individual (especially helpful with changes in employee counts!). The platform is very intuitive and easy to use. Customer support is very timely and responsive. Setting up new sites was also very easy! Review collected by and hosted on G2.com.

The documents are "downloaded" when viewing which can cause some control issues if not addressed in other manners. Review collected by and hosted on G2.com.

Ricky was a great resouce in getting our company set up with QT9 and ensuring we have all the tools we needed for implementation and we appreciate his fast response time! We were able to roll out our new training within the new QT9 system much faster than expected (in a matter of months versus a full year). Review collected by and hosted on G2.com.

There is nothing we dislike about the QT9 system. It's easy to use and a great place to store all controlled documentation. Review collected by and hosted on G2.com.

I am able to tailor the modules to fit our processes. The User Defined tab within each module is my favorite feature. As I was building our system, I would be ask, "Can it do this?" or "Can it do that?" and the answer was generally, "Yes!".

QT9 makes me look good to my superiors! They have no idea how easy it is to use though! Review collected by and hosted on G2.com.

I wish I could use the Customer Survey module. Because it requires the client to have to log in and because their initial reaction to the email leads them to think they have to print a pdf hardcopy, I just use a different site where there is a link to the survey, no login required, and I'm able to analyze the data right there or export the results into a grid. Review collected by and hosted on G2.com.

That it assigns numbers to documents and tracks revisions. It forces indviduals to sign out documents and have them make revisions on the same document so that there are not a lot of versions of the document floating around. I like having a final approval of the document before it is posted. Review collected by and hosted on G2.com.

I have not yet had a lot of time to use the new system, so at this point and time I am happy with the concept of how the process is supposed to work. Review collected by and hosted on G2.com.

The helpful modules and classes are a great way to stay in the loop and up to date with information and to add new things to QT9 when necessary. Review collected by and hosted on G2.com.

Sometimes it is not as obvious how to get from point a to point b, but the classes usually answer those questions. Review collected by and hosted on G2.com.

I demo'd multiple QMS systems for our healthcare company which is held to FDA and CDC requirements and we were able to get our certification using QT9. It was the most affordable yet comprehensive system we were able to find. I have zero complaints. Review collected by and hosted on G2.com.

No complaints. The onboarding is comprehensive and they have real people quickly ready to solve any issue you come across. Review collected by and hosted on G2.com.