QT9 QMS Reviews & Product Details

We highly recommend QT9 QMS for businesses looking to enhance their quality management processes. The system integrates multiple customer requirements into one centralized location, making it highly efficient and user-friendly. Its versatility ensures that we can streamline processes and meet ISO 9001:2015 compliance standards effectively.

What truly stands out is QT9's customer service. The customer success representatives have been instrumental in helping us customize the system to fit our unique company structure. Their ability to understand our needs and provide tailored resolutions has made the transition and ongoing use of QT9 seamless.

Overall, QT9 QMS has greatly supported our operations by offering a well-rounded platform paired with top-notch support, ensuring both functionality and alignment with our company's goals. Review collected by and hosted on G2.com.

Implementing certain solutions can be a lengthy process, often requiring multiple follow-ups to ensure completion.

The QT9 BI Tool is quite complex and could use some more improvement as it's an early generation of the dashboard reporting feature. Review collected by and hosted on G2.com.

QT9 is the easiest, most user friendly QMS software systems on the market. I've done several ISO audits and even the auditors comment about how easy the software flows from one component to another. Managing a chemical plant, my favorite aspect to QT9 is the seamless connection between safety incidents, their corrective actions, document revisions if needed, and training on those revisions. Each countermeasure is linked and the process is easy to navigate. Review collected by and hosted on G2.com.

I'm being extremely picky here. The maintenance module is very easy to use and does a good job at tracking calibrations, pm's, parts/supplies/materials, etc. I wouldn't say it's as good as some of the dedicated CMMS programs on the market but its pretty close. I wish you could add costs / expenses to all maintence activities which could then be used to create a maintenace budget. Review collected by and hosted on G2.com.

I have used and implemented a few established eQMS systems and found that the QT9 system is competitive in terms of features and price. It is a one-stop shop for the QMS documents and quality records, and it is cost-effective due to concurrent licensing, which allows customers to need fewer licenses. All processes are straightforward and easy to implement, with a user-friendly interface. The software system is validated, and it has a great customer service support team. Review collected by and hosted on G2.com.

Overall, I’m a happy user of QT9 QMS, as we implemented almost all the modules. Perhaps the QT9 QMS requires more control over what information users can access for the safety module, as some information is confidential, and there are limited features in linking multiple NCP, ECN, and CC to one CA, no pre-approval steps for NCP, CAPA, and Complaint action plan before implementation, and less flexibility in setting up notifications to a specific user on the document control module (by department, which is sometimes not practical). The doc request number cannot be traced once the document has been released in the system. Review collected by and hosted on G2.com.

The Document Portal, NCR Reporting Capabilities, Auditing (both internal and external), and Customer Document Portal are essential modules for our daily operations as a service company. QT9 has consistently provided prompt and effective customer support, ensuring that our organization receives timely and satisfactory results. The system is highly user-friendly, enabling seamless operation across all levels of our organization.

Since the implementation of QT9, communication gaps between districts have been effectively bridged, with key members of our team utilizing the system on a daily basis. Additionally, the integration of our previous quality management system into QT9 was straightforward and efficient, without any significant challenges. Review collected by and hosted on G2.com.

From my perspective, the downsides of the system are minimal. The only area of concern for our organization pertains to the Customer Document Portal. Currently, when a document is revised, an email notification is sent to alert staff members within our organization, but customers do not receive these alerts. As a result, it falls to our team to manually inform customers of any revisions made to R&M documentation. If this adjustment were made to the QT9 system, it would further enhance its effectiveness and make it a near-perfect solution from our standpoint. Review collected by and hosted on G2.com.

Having our QMS in one spot is a game changer.This date driven system with automatic reminders makes it almost impossible to forget something. The training module has made it so easy to keep track of who knows what and once its set up, training new hires and training on document revisions is a breeze. Review collected by and hosted on G2.com.

There's nothing I dislike about QT9. I've yet to implement our risk program due to it not having a risk formula built in for consistency, but I'm hoping in the future it will. Review collected by and hosted on G2.com.

Concurrent logged in licensing with unlimited users. Budget is known each year and predictable. Do not have to spend additional but limited budget for "light" users, power users, and those in between. Employee portal for training record completion not taking up active user license. Doc Portal add on absolutely worth it.

Best mix of "out of the box" QMS software that reduced overall implementation and integration workload. The "User Defined Fields" provides great customization ability for our specific company needs while maintaining the QT9 provided validation. Our integration specialist (thank you James!) was quick to provide support when we had issue with importing records at the start. The "QT9 University" that is included has provided our basis for training new users on our QMS. Review collected by and hosted on G2.com.

Like any software, there are some minor user interface issues experienced. Review collected by and hosted on G2.com.

The sales and support staff are helpful and knowledable about the product and it's application, the system is simple, yet is a fully functional eQMS, has a streamlined user interface, and there were no add-ons pitched. 1 price tag for a full eMQS system, not broken out into expensive modules like other platforms. Has everything I need to be ISO audit ready with a few clicks. Review collected by and hosted on G2.com.

The only downside I've experienced at this point is the lack of integration into our ERP. It's a standalone system that does have open API's, but it would be nice if it was compatable out-of-the-box. Review collected by and hosted on G2.com.

QT9 stands out for its straightforward, friendly sales team who clearly demonstrate the system's features and pricing without unnecessary upselling or hidden fees. QT9 QMS provides a comprehensive suite of modules that covers the entire lifecycle of medical device manufacturing including maintenance & calibration, supplier & customer portals, and easily exportable reporting. With its expanse of tools, QT9 aligns directly with ISO 13485 guidelines and is more encompassing than many competitors in the eQMS space. QT9 is intuitive to navigate, and the fact that all features are included upfront means there is no need to worry about additional costs for essential modules. Transparency and ease of use save significant time during implementation and ensure preparedness for ISO and FDA audits with minimal effort. Review collected by and hosted on G2.com.

While QT9 is functional and robust, the user interface looks dated compared to other competitors’ platforms, lacking the polished, aesthetically pleasing design many users expect in newer software. With this, the design control features are limited, which is a drawback for a company like ours that has more projects than people. QT9 could benefit from a refresh to enhance its visual appeal and add more advanced functionality in areas like design control and project management to truly stand out as a market leader. Review collected by and hosted on G2.com.

All QMS processes data is in one convenient location. The software is very user friendly, plenty of training resources are available with a great customer support. Is is easy to import data from provided Excel forms. I love that there's a link connection like CARs to Audit or Risk Assessments.

Great for collaboration with the team, and task reminding emails are very helpful. There's no need to chase people to get their signatures for documents approval - everything can be obtained through QT9.

With QT9 it became easier to track employees training to new revisions of documents. Review collected by and hosted on G2.com.

Great program. So far enjoy it a lot. Few recommendations:

1) When creating a training test, it would be nice if there' could be more than one correct answer chosen as an answer.

2) Management review- Audits - Internal Audits tab: would be nice to enter more than one audit information and/ or link the audits that were performed during the period reviewed by Management review Review collected by and hosted on G2.com.

I really like how we get started with an implementation plan and an implementation specialist that explains how to use all parts of QT9 QMS. I also really like how everything is logged in the Timeline section, so you're able to see what and who did something at a particular time. It has helped us keep track of what has been going on. Having an implementation specialist who can answer all your questions makes it much easier, as you can contact them at any time. They are very nice and answer/explain concepts very concisely. Review collected by and hosted on G2.com.

As a new user, it was a lot at first, but I think it has been getting easier and easier. I think having some videos for each part of the implementation plan would be helpful (apart from the QT9 University videos). Review collected by and hosted on G2.com.