1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [QStory Discussions](https://www.g2.com/products/qstory/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc1f8a164bc561b1410cca22b0d7cf8f/qstory.png "Product Avatar Image") ](/products/qstory/reviews) [ QStory ](/products/qstory/reviews) (10)4.3/5 QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience more effectively than ever before. Our AI-always solution transforms operations across the frontline, back office, in field and branches - unlocking smarter, more agile performance, without compromise. As the pioneers of Intraday Automation (IDA). We pride ourselves on furthering innovation in WFM technology with a focus on enabling people-first planning in an environment where that so often hasn't been the case. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our unique AI platform uses predictive insights to automate resource management in line with real-time customer demand and staff availability. Inefficient idle time is eliminated, freeing people to focus on what matters to them most - from extra training to attending an urgent doctors appointment. As a modular solution, with QStory contact centres can replace or supercharge their existing workforce management system to enhance staff engagement, wellbeing and satisfaction, leading to greater retention, performance levels and results. Show More * * * ### 40.0 Nps Score Already have QStory? ### All QStory Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is QStory used for? ](/discussions/what-is-qstory-used-for) What is QStory used for? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+QStory+questions+and+get+answers+from+expert+users+in+our+QStory+Discussions+section.&title=QStory+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=QStory+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=QStory+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss%0aAsk+QStory+questions+and+get+answers+from+expert+users+in+our+QStory+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=QStory+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss%0aAsk+QStory+questions+and+get+answers+from+expert+users+in+our+QStory+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/qstory/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_fc1f8a164bc561b1410cca22b0d7cf8f/qstory.png "Product Avatar Image") ### Have you used QStory before? Answer a few questions to help the QStory community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fqstory%2Fdiscuss%3Fsmall_ask%3Dqstory) No