--- title: QRate Reviews meta\_title: 'QRate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how QRate works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-06-04' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # QRate Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by QRate but has limited features. Are you part of the QRate team? [Upgrade your plan](https://my.g2.com/qrate/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! QRate is a real-time customer experience intelligence platform that helps organisations take action on CX by giving leaders a clear view of what is happening across the customer journey — and making it easier for customers to hold organisations accountable to the experience they have promised. QRate captures five signals in one dashboard: brand rating, Net Promoter Score, customer intelligence, internal quality monitoring, and employee sentiment. Feedback is collected via QR code, voice, WhatsApp, and API integration — making it deployable across any touchpoint in the customer journey, from frontline service counters to digital channels. AI sentiment analysis surfaces themes and flags issues automatically across text and voice feedback. Managers get real-time visibility by branch, team, and individual — so they can coach, intervene, and improve while it still matters. QRate comes in three variants — Lite, Pro, and Max — built for single outlets, multi-location businesses, and large organisations respectively. It is used across banking, retail, healthcare, food and beverage, and government services by organisations in Malaysia, South East Asia and the Middle East. QRate is a product of Onymy Sdn Bhd, a Malaysia Digital Status company based in Kuala Lumpur, Malaysia. * * * Seller [Onymy](https://www.g2.com/sellers/onymy) Discussions [QRate Community](https://www.g2.com/products/qrate/discuss) Overview by Roshini Visva Show More ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/qrate/competitors/alternatives) ![Zuraidah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zuraidah A.") ZA Zuraidah A. CEO Small-Business (50 or fewer emp.) 4/11/2026 "Qrate a true CX Intelligence Application" 5/5 What do you like best about QRate? The real-time feedback it provides to management, along with its built-in AI capabilities. Review collected by and hosted on G2.com. What do you dislike about QRate? The UI could be more intuitive. Some features are not immediately easy to find, which can slow down workflow initially. Review collected by and hosted on G2.com. What problems is QRate solving and how is that benefiting you? Qrate solves the challenge of getting timely and actionable customer feedback. Without it, it’s hard to know what customers actually think or where improvements are needed. With Qrate, I can see feedback in real time, track performance, and address issues quickly, which helps improve overall service quality and efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of QRate for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![SurveyMonkey Logo](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey Logo") SurveyMonkey 4.4 (23,900) SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. 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The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. 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