# Best Process Mining Tools

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Process mining tools monitor event logs to recognize how a company’s employees perform business and IT processes. Process mining solutions provide visibility into current processes and the vulnerabilities or gaps within those processes. From there, it enables users to create data-driven improvements based on how these processes are conducted. These tools deliver conformance checking to ensure processes are carried out properly and alert users where steps are being missed or skipped down to the exact employee. With the assistance of machine learning, some process mining software may provide proactive, actionable insights to assist in data-driven decision making and process improvement.

Process mining software can help operations professionals recognize how business processes are carried out in practice and not just in theory. By better understanding how employees or IT systems are performing, IT project managers and operations teams can develop and automate necessary workflows. If a company is using [business process management software](https://www.g2crowd.com/categories/business-process-management), process mining can provide insight into the performance of prebuilt workflows. In addition, users can discover areas where they may be able to automate such processes with the help of [robotic process automation software](https://www.g2crowd.com/categories/robotic-process-automation-rpa). In this category, some of the solutions are focused solely on process mining, whereas others have process mining as a component of their broader platform offerings.

Many process mining tools can integrate with various software, such as [ERP systems](https://www.g2crowd.com/categories/erp-systems), [CRM software](https://www.g2crowd.com/categories/crm), and [supply chain suites](https://www.g2crowd.com/categories/supply-chain-suites), among many others and are built to fit into a company’s existing IT architecture.

To qualify for inclusion in the Process Mining category, a product must:

- Track event logs to discover actual business processes
- Perform conformance checks to identify inconsistencies or abnormalities in business processes
- Provide organizational insights into which employees are deviating from the norm
- Integrate with existing business software and IT infrastructure





## Best Process Mining Tools At A Glance

- **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
- **Highest Performer:** [PIX RPA](https://www.g2.com/products/pix-rpa/reviews)
- **Easiest to Use:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
- **Top Trending:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
- **Best Free Software:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)


## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  Optimize business processes across your organization with a cloud-first, comprehensive automation platform, powered by low-code and AI. Modernize and integrate operations at scale, maintain visibility and control with enterprise-grade governance, monitor and protect your data, and continuously improve with process insights.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,016

**User Satisfaction Scores:**

- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Execution Management:** 8.4/10 (Category avg: 8.6/10)
- **Process Library:** 8.4/10 (Category avg: 8.6/10)
- **Application Development:** 8.5/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Company Website:** https://www.microsoft.com/
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,090,464 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, RPA Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 33% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (382 reviews)
- Automation (317 reviews)
- Easy Integrations (294 reviews)
- Integrations (292 reviews)
- Process Automation (247 reviews)

**Cons:**

- Complexity (208 reviews)
- Slow Performance (102 reviews)
- Bugs (96 reviews)
- Expensive (96 reviews)
- Software Bugs (95 reviews)

  ### 2. [Celonis](https://www.g2.com/products/celonis/reviews)
  About Celonis Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 286

**User Satisfaction Scores:**

- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Execution Management:** 8.5/10 (Category avg: 8.6/10)
- **Process Library:** 8.2/10 (Category avg: 8.6/10)
- **Application Development:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Celonis](https://www.g2.com/sellers/celonis)
- **Company Website:** https://www.celonis.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Celonis (17,423 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,797 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Consultant, Analyst
  - **Top Industries:** Information Technology and Services, Oil & Energy
  - **Company Size:** 63% Enterprise, 20% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Efficiency (17 reviews)
- Features (15 reviews)
- Insights (15 reviews)
- Process Management (15 reviews)

**Cons:**

- Learning Curve (15 reviews)
- Complexity (13 reviews)
- Missing Features (10 reviews)
- Limited Features (9 reviews)
- Slow Performance (8 reviews)

  ### 3. [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
  UiPath (NYSE: PATH) is a global leader in agentic automation, empowering enterprises to harness the full potential of AI agents to autonomously execute and optimize complex business processes. The UiPath Platform™ uniquely combines controlled agency, developer flexibility, and seamless integration to help organizations scale agentic automation safely and confidently. Committed to security, governance, and interoperability, UiPath supports enterprises as they transition into a future where automation delivers on the full potential of AI to transform industries. For more information, visit www.uipath.com. Agentic testing is an AI-powered approach to software quality assurance that leverages autonomous agents to generate, execute, and evolve tests across the entire testing lifecycle. By partnering intelligent agents with human testers, agentic testing dramatically increases test coverage, accelerates release cycles, improves system resilience, and enables continuous testing at enterprise scale. It empowers teams to shift from manual, reactive testing to proactive, scalable quality engineering—driving faster innovation with higher confidence.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 5,826

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Execution Management:** 9.4/10 (Category avg: 8.6/10)
- **Process Library:** 9.4/10 (Category avg: 8.6/10)
- **Application Development:** 9.6/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [UiPath](https://www.g2.com/sellers/uipath)
- **Company Website:** https://www.uipath.com
- **Year Founded:** 2005
- **HQ Location:** New York
- **Twitter:** @UiPath (107,817 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,074 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** RPA Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 52% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (383 reviews)
- Ease of Use (369 reviews)
- Automation Focus (300 reviews)
- Automation Ease (254 reviews)
- Efficiency (194 reviews)

**Cons:**

- Expensive (157 reviews)
- Learning Curve (146 reviews)
- Complexity (92 reviews)
- Missing Features (90 reviews)
- Pricing Issues (74 reviews)

  ### 4. [IBM Process Mining](https://www.g2.com/products/ibm-process-mining/reviews)
  IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 156

**User Satisfaction Scores:**

- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Execution Management:** 9.4/10 (Category avg: 8.6/10)
- **Process Library:** 9.6/10 (Category avg: 8.6/10)
- **Application Development:** 9.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (708,000 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Who Uses This:** Analyst, Developer
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 41% Small-Business, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Efficiency (2 reviews)
- Ease of Implementation (1 reviews)
- Ease of Learning (1 reviews)
- Easy Integrations (1 reviews)

**Cons:**

- Lacking Features (3 reviews)
- AI Limitations (1 reviews)

  ### 5. [Bizagi](https://www.g2.com/products/bizagi/reviews)
  Bizagi is a low-code process automation platform. It enables organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and areas where compliance and auditability is crucial. Importantly, as an Azure-native PaaS, Bizagi has taken full advantage of Microsoft and OpenAI's market-leading AI capabilities, and quickly embedded advanced AI functionality right at the heart of its platform. This means customers can easily activate AI Agents and AI Workers inside business processes and unlock new levels of efficiency and business insight - all while maintaining the data security and governance that's needed in complex enterprise processes. The platform streamlines operations by connecting people, applications, robots, and information. This approach empowers businesses to automate workflows and enhance collaboration between IT and business teams, ultimately driving efficiency and productivity across various departments. Targeted towards enterprises of all sizes, Bizagi is particularly beneficial for organizations looking to improve their process management capabilities without the need for extensive coding knowledge. The platform is ideal for business analysts, process owners, and IT professionals who seek to create, manage, and optimize workflows quickly and effectively. With its user-friendly interface, Bizagi facilitates the rapid development of applications that can adapt to changing business needs, making it a valuable tool for organizations in dynamic industries. Key features of Bizagi include its cloud-native architecture, which ensures scalability and accessibility from anywhere, and its robust integration capabilities that allow seamless connections with existing systems and applications. The platform also offers a visual process modeling tool that simplifies the design of workflows, enabling users to map out processes intuitively. Additionally, Bizagi supports collaboration through real-time feedback and communication tools, fostering a culture of teamwork and innovation. Bizagi's pricing model sets it apart from others in the market. Its consumption-based pricing enables customers to start small at a lower initial investment, and then scale over time as needed. This makes transformation programs more accessible and reduces risk. Additionally, this model creates a better correlation between cost and the value delivered. Bizagi is fully driven to help you deliver platform adoption and maximum business value. Importantly, there are no limits on the number of users or apps within any subscription and with the ability to include suppliers and partners at no additional cost, customers are free to experiment, creating new apps and automations without incurring any immediate cost. The benefits of using Bizagi extend beyond just process automation. By enabling faster adoption of new technologies and methodologies, organizations can achieve quicker time-to-market for their products and services. The platform's flexibility allows businesses to adapt their processes in response to market changes, ensuring they remain competitive. Furthermore, with a community of millions of users and a proven track record with over 400 enterprises, including major brands like Adidas, Unilever, and DHL, Bizagi stands out as a reliable choice for organizations seeking to enhance their operational efficiency and drive digital transformation.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 283

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.9/10)
- **Execution Management:** 8.7/10 (Category avg: 8.6/10)
- **Process Library:** 9.1/10 (Category avg: 8.6/10)
- **Application Development:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Bizagi](https://www.g2.com/sellers/bizagi)
- **Company Website:** https://www.bizagi.com
- **Year Founded:** 1989
- **HQ Location:** 1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
- **Twitter:** @bizagi (5,742 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2652230/ (438 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst
  - **Top Industries:** Information Technology and Services, Banking
  - **Company Size:** 44% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (111 reviews)
- Efficiency (46 reviews)
- Intuitive (45 reviews)
- Automation (44 reviews)
- Workflow Management (44 reviews)

**Cons:**

- Missing Features (30 reviews)
- Performance Issues (27 reviews)
- Learning Curve (25 reviews)
- Slow Performance (23 reviews)
- Complexity (22 reviews)

  ### 6. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)
  Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4,009

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Execution Management:** 9.2/10 (Category avg: 8.6/10)
- **Process Library:** 9.3/10 (Category avg: 8.6/10)
- **Application Development:** 9.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Company Website:** https://www.AutomationAnywhere.com
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh (55,131 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (3,967 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** RPA Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 59% Enterprise, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (84 reviews)
- Automation (71 reviews)
- Efficiency (43 reviews)
- Automation Ease (42 reviews)
- User Interface (42 reviews)

**Cons:**

- Expensive (28 reviews)
- Learning Curve (27 reviews)
- Missing Features (25 reviews)
- Software Bugs (22 reviews)
- Bot Issues (20 reviews)

  ### 7. [Appian](https://www.g2.com/products/appian/reviews)
  Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to once again be named a Leader by Gartner for Enterprise Low-Code Application Platforms. Access report via: https://ap.pn/3d8RYQJ Appian, A Clear Leader in Nucleus Research’s 2020 Value Matrix for Low-Code Application Platforms. View report via: https://ap.pn/3jH7OmY


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 421

**User Satisfaction Scores:**

- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Execution Management:** 7.2/10 (Category avg: 8.6/10)
- **Process Library:** 7.7/10 (Category avg: 8.6/10)
- **Application Development:** 6.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** https://www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian (16,311 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,444 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Consultant
  - **Top Industries:** Financial Services, Banking
  - **Company Size:** 58% Enterprise, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Automation (29 reviews)
- Low Code (26 reviews)
- AI Technology (24 reviews)
- Artificial Intelligence (23 reviews)

**Cons:**

- Limited Features (15 reviews)
- Expensive (13 reviews)
- Limited Flexibility (12 reviews)
- Complexity (11 reviews)
- Limited Customization (11 reviews)

  ### 8. [UiPath Task Mining](https://www.g2.com/products/uipath-task-mining/reviews)
  UiPath Task Mining enables you to analyze your employees’ desktop activities to determine the best automation and process improvement opportunities​. The product enables you to: - Capture the known: Empower your employees to capture variations of a known task and easily merge these into a comprehensive picture of the existing workflow—for end-to-end analysis and accelerated actionability ​ - Mine the unknown: Record your employees’ desktop activities and leverage AI to gain workforce insights and discover repetitive tasks that are suited for automation and process improvement​ Learn more at https://www.uipath.com/product/task-mining


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Execution Management:** 8.6/10 (Category avg: 8.6/10)
- **Process Library:** 8.2/10 (Category avg: 8.6/10)
- **Application Development:** 8.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [UiPath](https://www.g2.com/sellers/uipath)
- **Year Founded:** 2005
- **HQ Location:** New York
- **Twitter:** @UiPath (107,817 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,074 employees on LinkedIn®)
- **Ownership:** NYSE: PATH

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 52% Mid-Market, 33% Enterprise


#### Pros & Cons


**Cons:**

- Automation Difficulties (1 reviews)
- Cloud Integration (1 reviews)

  ### 9. [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews)
  Transform your business with NewgenONE, an intelligent enterprise orchestration platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow orchestration. Effortlessly integrate your existing systems and devices into a seamless ecosystem that ensures personalized, efficient experiences across the board. Build powerful applications at lightning speed with NewgenONE, a completely native low-code platform. Enjoy seamless scalability, robust security, and built-in governance and compliance, all while accelerating automation across your enterprise. Automate thousands of enterprise-wide processes and stay ahead of the competition with rapid, innovative solutions.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 89

**User Satisfaction Scores:**

- **Ease of Use:** 8.5/10 (Category avg: 8.9/10)
- **Execution Management:** 10.0/10 (Category avg: 8.6/10)
- **Process Library:** 10.0/10 (Category avg: 8.6/10)
- **Application Development:** 10.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Newgen](https://www.g2.com/sellers/newgen)
- **Year Founded:** 1992
- **HQ Location:** Mclean, VA
- **Twitter:** @newgensoftware (3,362 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/newgen (5,283 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 59% Enterprise, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Automation Efficiency (1 reviews)
- Automation Features (1 reviews)
- Automation Focus (1 reviews)
- Cloud Services (1 reviews)

**Cons:**

- Bug Issues (1 reviews)
- Bugs (1 reviews)
- Complexity (1 reviews)
- Complex Setup (1 reviews)
- Difficult Configuration (1 reviews)

  ### 10. [ARIS](https://www.g2.com/products/aris-aris/reviews)
  ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and the leader in process intelligence, ARIS provides the foundation when it comes to successfully transforming, optimizing and controlling the way you run your business. Follow thousands of leading organizations from all industries and all over the globe and set on ARIS for sustainable success. ARIS brings everything you need to collaboratively analyse, design, and manage your processes end-to-end.:   - Business Process Analysis – Continuously improve and roll out processes. - Process Mining - Get deep business insights to take the right decisions.   - Process Automation - Reach operational excellence. - Risk & Compliance - Secure compliance and operational resilience. ​  Stop making decisions based on gut fillings and start acting on data-driven decisions that can help you reduce costs, increase efficiency, and ultimately boost your bottom line.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 160

**User Satisfaction Scores:**

- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Execution Management:** 8.1/10 (Category avg: 8.6/10)
- **Process Library:** 8.0/10 (Category avg: 8.6/10)
- **Application Development:** 7.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [ARIS](https://www.g2.com/sellers/aris)
- **Company Website:** https://aris.com/
- **Year Founded:** 2024
- **HQ Location:** Saarbrücken, Saarland
- **LinkedIn® Page:** https://www.linkedin.com/company/aris-community/ (332 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Banking
  - **Company Size:** 52% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Learning (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Low Code (1 reviews)
- No-coding (1 reviews)

**Cons:**

- Bugs (1 reviews)
- Complexity (1 reviews)
- Complex Processes (1 reviews)
- Lacking Features (1 reviews)
- Process Management (1 reviews)

  ### 11. [PIX RPA](https://www.g2.com/products/pix-rpa/reviews)
  PIX RPA is an intelligent automation platform that combines RPA, AI, and BPM to help businesses automate processes, improve efficiency, and scale operations. Advantages of PIX RPA Platform: - Built-in IDP for intelligent document automation; - Enterprise-ready platform with robust scalability; - PROM Framework for flexible process modeling; - Integrated AI support for smarter decision-making; - Centralized orchestration with BPM tools; - Multi-platform compatibility for diverse systems. PIX Platform Components: - PIX Studio: Tool for creating and designing software robots; - PIX Robot: Execution module that runs automated algorithms; - PIX Master (On-premise & Cloud): Administration console to manage multiple robots and processes; - PIX Runner: Application for running and operating robots on a user’s device; - PIX Converter: Tool for automated migration of UiPath projects to PIX RPA; - PIX Analytics Module: A new component that enables real-time monitoring of automation results and evaluation of PIX RPA implementation impact through advanced data visualizations and performance insights; - PIX Smart Module: Intelligent add-on that enhances automation capabilities through AI-driven decision-making, adaptive process optimization, and predictive analytics. Key Benefits: - Faster automation speed than traditional methods; - Accelerated process execution with improved quality; - Enhanced compliance and reduced operational risks; - Higher employee satisfaction through task automation; - Quick ROI with scalable and intelligent automation.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 233

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Execution Management:** 8.9/10 (Category avg: 8.6/10)
- **Process Library:** 8.3/10 (Category avg: 8.6/10)
- **Application Development:** 9.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [PIX Robotics](https://www.g2.com/sellers/pix-robotics)
- **Year Founded:** 2018
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** https://www.linkedin.com/company/pix-rpa-platform/ (68 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Estudiante, Desarrollador
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 68% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Automation (12 reviews)
- Intuitive (11 reviews)
- User Interface (11 reviews)
- Features (9 reviews)

**Cons:**

- Missing Features (6 reviews)
- Integration Issues (4 reviews)
- Lacking Features (3 reviews)
- Limited Features (3 reviews)
- Difficult Learning (2 reviews)

  ### 12. [Tungsten TotalAgility](https://www.g2.com/products/tungsten-totalagility/reviews)
  The Industry’s Only Low‑Code, Integrated, End‑to‑End Intelligent Automation Solution Tungsten TotalAgility is a powerful all-in-one solution that combines document and process intelligence using the industry's leading capture, OCR, and process orchestration technology. Harness the Tungsten Intelligent Automation Platform, Tungsten TotalAgility, to go beyond AI-powered RPA by unlocking document intelligence, connecting disparate systems, and orchestrating human and digital workers to execute and automate workflows across your high-value business processes. • Document Intelligence: Apply cognitive capture and artificial intelligence to unstructured data to  automate and extract information and unlock data insights. • Process Orchestration: Orchestrate digital workflows in collaboration with users, systems , and data. • Connected Systems: Bring together your critical business systems— enterprise applications, legacy systems, mobile, chatbots, and more—across internal and external business processes. :: Successful Organizations Rely on TotalAgility :: Tungsten TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route, and report on workflow tasks from a single platform. Why customers choose TotalAgility? • Industry-leading document intelligence: Our intelligent document processing technology processes documents and data with the highest accuracy and speed. • Low-code automation: Powerful tools to build, deploy and accelerate enterprise automation. • End-to-end business process handling: A central intelligent automation platform to handle dynamic tasks, trigger automated rules and deploy on-demand workforce capacity. • Mobile engagement: Deliver enhanced customer experiences across any channel and any device.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Execution Management:** 9.4/10 (Category avg: 8.6/10)
- **Process Library:** 7.8/10 (Category avg: 8.6/10)
- **Application Development:** 10.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Tungsten Automation](https://www.g2.com/sellers/tungsten-automation)
- **Year Founded:** 1985
- **HQ Location:** Irvine, US
- **Twitter:** @TungstenAI (6,446 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tungstenautomation/ (1,513 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Banking, Information Technology and Services
  - **Company Size:** 53% Enterprise, 31% Mid-Market


  ### 13. [Apromore](https://www.g2.com/products/apromore/reviews)
  Apromore from Salesforce: Leading Process Intelligence and AI-Driven Business Process Improvement Cutting-Edge Technology Apromore from Salesforce is the culmination of over a decade of advanced research in process mining and intelligence, leveraging Agentic AI to deliver unparalleled insights into business processes. Developed in collaboration with The University of Melbourne and leading global research labs, Apromore boasts some of the most sophisticated process mining algorithms available today. Our platform enables organizations to seamlessly uncover inefficiencies, compliance violations, and opportunities for improvement across their entire operation. Enterprise-Grade Performance Apromore is trusted by industry leaders across sectors such as finance, healthcare, IT service management, and manufacturing. Our robust platform supports the complete spectrum of process mining functionalities, including automated process discovery, conformance checking, performance analysis, and simulation. Whether you’re in banking, insurance, or logistics, Apromore empowers you to optimize operations, reduce costs, and enhance customer experience. Intelligent Process Twin Apromore goes beyond traditional process mining by integrating AI-driven capabilities that transform business process management. Our platform introduces the concept of the Intelligent Process Twin, enabling organizations to simulate changes, monitor ongoing operations in real-time, and predict potential issues before they occur. This proactive approach helps businesses stay ahead in a rapidly changing environment. Flexible Pricing Apromore offers a simple, capacity-based pricing model that scales with your needs. With no limitations on the number of processes analyzed or user accounts created, our pricing structure is designed to support organizations of all sizes, ensuring maximum value and flexibility. No-Code, Easy to Use Our platform is designed with a no-code interface, making it accessible to users across the organization, regardless of technical expertise. Apromore’s intuitive UI ensures rapid deployment and quick time-to-value, enabling teams to focus on insights rather than the complexity of the tool. AI-Powered Insights With features like predictive and prescriptive process optimization, Apromore not only helps you understand your current processes but also provides actionable recommendations for future improvements. Our platform’s AI capabilities ensure that you’re not just reacting to issues but proactively improving your operations. For more information, visit www.apromore.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Execution Management:** 8.9/10 (Category avg: 8.6/10)
- **Process Library:** 7.4/10 (Category avg: 8.6/10)
- **Application Development:** 7.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Apromore from Salesforce](https://www.g2.com/sellers/apromore-from-salesforce)
- **Company Website:** https://www.apromore.com
- **Year Founded:** 2019
- **HQ Location:** Melbourne, Victoria
- **Twitter:** @apromore_bpm (745 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/apromore/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 41% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- User Interface (4 reviews)
- Visualization Design (4 reviews)
- Efficiency (3 reviews)
- Features (3 reviews)

**Cons:**

- Lacking Features (3 reviews)
- Complex UI (2 reviews)
- Steep Learning Curve (2 reviews)
- Automation Difficulties (1 reviews)
- Complex Processes (1 reviews)

  ### 14. [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews)
  SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecosystem of ready-made automations. The combination of these automation technologies, including business process management, robotic process automation and artificial intelligence, automate business processes and streamline decision making across organizations. A digital workforce increases process efficiency, reduces operating costs and returns millions of hours to staff to focus on higher-value work. Intelligent automation removes tedious and manual work, dramatically improving efficiency and boosting employee satisfaction with paths to career growth. Implemented at scale, the potential of intelligent automation is unlocked and delivers transformational business value by helping organizations unify their workforce, transforming journeys and scaling enterprise wide.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 347

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Execution Management:** 9.3/10 (Category avg: 8.6/10)
- **Process Library:** 9.0/10 (Category avg: 8.6/10)
- **Application Development:** 8.6/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [SS&C Blue Prism](https://www.g2.com/sellers/ss-c-blue-prism)
- **Year Founded:** 2001
- **HQ Location:** Windsor, CT
- **Twitter:** @SSCTechnologies (4,799 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/blue-prism-limited/ (1,020 employees on LinkedIn®)
- **Ownership:** NASDAQ: SSNC

**Reviewer Demographics:**
  - **Who Uses This:** RPA Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 55% Enterprise, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (48 reviews)
- Automation (36 reviews)
- Automation Ease (21 reviews)
- Efficiency (20 reviews)
- Features (20 reviews)

**Cons:**

- Learning Curve (15 reviews)
- Missing Features (14 reviews)
- Complexity (12 reviews)
- Expensive (11 reviews)
- Integration Issues (11 reviews)

  ### 15. [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews)
  UiPath Process Mining is a Process Mining solution that transforms data from your IT systems into visual interactive dashboards, allowing you to see existing value decreases, bottlenecks, and discrepancies, as well as understanding the root-causes and possible risks.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 70

**User Satisfaction Scores:**

- **Ease of Use:** 8.0/10 (Category avg: 8.9/10)
- **Execution Management:** 8.0/10 (Category avg: 8.6/10)
- **Process Library:** 8.3/10 (Category avg: 8.6/10)
- **Application Development:** 7.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [UiPath](https://www.g2.com/sellers/uipath)
- **Year Founded:** 2005
- **HQ Location:** New York
- **Twitter:** @UiPath (107,817 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,074 employees on LinkedIn®)
- **Ownership:** NYSE: PATH

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Enterprise, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Automation (1 reviews)
- Customer Support (1 reviews)
- Easy Integrations (1 reviews)
- Tools (1 reviews)

**Cons:**

- Complexity (2 reviews)
- Complex UI (1 reviews)
- Difficult Setup (1 reviews)
- Insufficient Resources (1 reviews)
- Lacking Features (1 reviews)

  ### 16. [Integrated Management System (IMS)](https://www.g2.com/products/integrated-management-system-ims/reviews)
  Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Execution Management:** 9.6/10 (Category avg: 8.6/10)
- **Process Library:** 9.6/10 (Category avg: 8.6/10)
- **Application Development:** 10.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Interfacing Technologies Corporation](https://www.g2.com/sellers/interfacing-technologies-corporation)
- **Year Founded:** 1983
- **HQ Location:** Quebec, Canada
- **Twitter:** @interfacing (688 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/49288 (71 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO
  - **Top Industries:** Management Consulting, Information Technology and Services
  - **Company Size:** 45% Enterprise, 33% Small-Business


#### Pros & Cons

**Pros:**

- Compliance Management (15 reviews)
- Ease of Use (14 reviews)
- Process Management (13 reviews)
- Workflow Management (11 reviews)
- Audit Management (10 reviews)

**Cons:**

- Learning Curve (9 reviews)
- Steep Learning Curve (8 reviews)
- Complex Setup (7 reviews)
- Complexity (6 reviews)
- Difficult Learning (6 reviews)

  ### 17. [Process Manager](https://www.g2.com/products/process-manager/reviews)
  Business Process Management Software decrease costs and increase company efficiency through BPO, Shared Services, Time Tracking, Business Process Tools and Reports.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Execution Management:** 8.9/10 (Category avg: 8.6/10)
- **Process Library:** 8.7/10 (Category avg: 8.6/10)
- **Application Development:** 8.5/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Process Manager](https://www.g2.com/sellers/process-manager)
- **Year Founded:** 2014
- **HQ Location:** Krakow, Poland
- **Twitter:** @ProcessManager5 (4 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15222513 (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 62% Enterprise, 31% Small-Business


  ### 18. [QPR ProcessAnalyzer](https://www.g2.com/products/qpr-processanalyzer/reviews)
  QPR ProcessAnalyzer visualizes and analyzes process flows that take place in organizations. This enterprise-grade process mining software offers seamless data collection and integration through standard connectors that are available for all major operational systems, such as SAP, Oracle, and ServiceNow. QPR ProcessAnalyzer is recognized by top industry analysts like Gartner Research, Forrester, and Everest Group. QPR ProcessAnalyzer combines advanced AI, Machine Learning, and predictions with the industry’s most comprehensive set of ready-made charts and analyses. These process mining features are available for a variety of use cases – ranging from RPA and Digital Transformation to KPI Reporting. With the leading Root Cause analysis, customers such as KBC Group, EY, and Nokia have been able to easily spot causes for their operational inefficiencies, bottlenecks, and compliance issues.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.9/10)
- **Execution Management:** 9.7/10 (Category avg: 8.6/10)
- **Process Library:** 8.9/10 (Category avg: 8.6/10)
- **Application Development:** 8.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [QPR Software](https://www.g2.com/sellers/qpr-software)
- **Year Founded:** 1991
- **HQ Location:** Helsinki, FI
- **Twitter:** @QPR_Software (896 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/qpr-software/ (69 employees on LinkedIn®)
- **Ownership:** HEL: QPR1V

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 53% Small-Business, 35% Enterprise


  ### 19. [Pega Platform](https://www.g2.com/products/pega-platform/reviews)
  Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 197

**User Satisfaction Scores:**

- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems)
- **Year Founded:** 1983
- **HQ Location:** Cambridge, MA
- **Twitter:** @pega (45,091 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pegasystems (5,522 employees on LinkedIn®)
- **Ownership:** NASDAQ:PEGA

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Consultant
  - **Top Industries:** Information Technology and Services, Banking
  - **Company Size:** 68% Enterprise, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Data Management (3 reviews)
- Ease of Use (3 reviews)
- Features (3 reviews)
- Integrations (3 reviews)

**Cons:**

- Limitations (2 reviews)
- Limited Features (2 reviews)
- Outdated Interface (2 reviews)
- Poor Interface Design (2 reviews)
- Poor UI (2 reviews)

  ### 20. [ActiveOps WorkiQ](https://www.g2.com/products/activeops-activeops-workiq/reviews)
  The Ultimate Decision Intelligence Platform for Service Operations. WorkiQ delivers dynamic, real-time insights into team activities for service operations in Banking, Insurance, Healthcare, and BPOs. Designed to empower managers, it optimizes team efficiency, workload distribution, and well-being, all while aligning with your organization’s broader business goals. With user-friendly, customizable reports, WorkiQ enables you to: - Capture detailed activity data: Understand exactly where time is spent across applications, providing visibility into work patterns, productivity, and utilization for each employee. - Leverage prescriptive insights: Gain visibility into what’s happening and actionable guidance on improving utilization rates, streamlining processes, and boosting team collaboration. - Foster a healthy work environment: Use data-driven insights to identify burnout risks and foster a balanced, productive work environment that supports your team’s well-being. - Align with business goals: Transform and digitalize your operations by simplifying workflows and addressing inefficiencies, ensuring both performance optimization and a healthier work-life balance. WorkiQ empowers managers with actionable decision intelligence, providing the tools to make informed, data-backed decisions that streamline operations, elevate performance, and enhance employee well-being.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 8.0/10 (Category avg: 8.9/10)
- **Execution Management:** 8.3/10 (Category avg: 8.6/10)
- **Process Library:** 7.8/10 (Category avg: 8.6/10)
- **Application Development:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [ActiveOps](https://www.g2.com/sellers/activeops)
- **Year Founded:** 2005
- **HQ Location:** Reading, GB
- **Twitter:** @ActiveOps_Group (1,277 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/activeops (327 employees on LinkedIn®)
- **Ownership:** AOM (LON)

**Reviewer Demographics:**
  - **Company Size:** 58% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Insights (1 reviews)
- Real-time Monitoring (1 reviews)


  ### 21. [InVerbis Analytics](https://www.g2.com/products/inverbis-analytics/reviews)
  We help you improve your operational performance with the most flexible Process Mining platform in the market.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Ease of Use:** 9.4/10 (Category avg: 8.9/10)
- **Execution Management:** 7.8/10 (Category avg: 8.6/10)
- **Process Library:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [InVerbis](https://www.g2.com/sellers/inverbis)
- **Year Founded:** 2020
- **HQ Location:** Lugo, ES
- **Twitter:** @InverbisA (201 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/inverbisanalytics/about (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 43% Small-Business, 33% Mid-Market


  ### 22. [Tungsten Insight](https://www.g2.com/products/tungsten-insight/reviews)
  Kofax Insight combines process monitoring and analysis with visualizations, analytics and data integration to deliver complete end-to-end process visibility.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Execution Management:** 8.3/10 (Category avg: 8.6/10)
- **Process Library:** 7.5/10 (Category avg: 8.6/10)
- **Application Development:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Tungsten Automation](https://www.g2.com/sellers/tungsten-automation)
- **Year Founded:** 1985
- **HQ Location:** Irvine, US
- **Twitter:** @TungstenAI (6,446 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tungstenautomation/ (1,513 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 60% Enterprise, 30% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Process Management (1 reviews)

**Cons:**

- Insufficient Resources (1 reviews)
- Poor Documentation (1 reviews)

  ### 23. [mysmartautomation](https://www.g2.com/products/mysmartautomation/reviews)
  Mysmartautomation is an end to end solution dedicated to businesses to start smoothly with hyper automation. it includes in one place any business needs to get to start and scale up in automation with an innovative proprietary savings calculator WE CAN FREE UP 80% OF YOUR TIME Do you know how we do that? WE OPTIMIZE AND MONITOR PROCESSES : Process mining is the art of automatically mapping processes to understand where we can gain in efficiency. WE AUTOMATE RECURRING TASKS: Automation is the art of creating virtual assistants that handle low value-added tasks. WE OFFER REAL TIME VISUALIZATIONS : Data visualization is the art of turning data into insights comprehensible by everyone.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Ease of Use:** 9.7/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Humans 4 Help](https://www.g2.com/sellers/humans-4-help)
- **Year Founded:** 2017
- **HQ Location:** Puteaux , Ile-de-France
- **Twitter:** @humans4_help (82 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/humans4help/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 52% Mid-Market, 48% Small-Business


  ### 24. [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews)
  SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 39

**User Satisfaction Scores:**

- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Execution Management:** 8.9/10 (Category avg: 8.6/10)
- **Process Library:** 9.2/10 (Category avg: 8.6/10)
- **Application Development:** 8.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** https://www.sap.com/
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP (297,024 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 47% Enterprise, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Process Management (5 reviews)
- Real-Time Collaboration (5 reviews)
- Team Collaboration (5 reviews)
- Visualization Design (5 reviews)

**Cons:**

- Complexity (4 reviews)
- Slow Performance (4 reviews)
- Steep Learning Curve (4 reviews)
- Lacking Features (3 reviews)
- Learning Curve (3 reviews)

  ### 25. [Enterprise Explorer](https://www.g2.com/products/enterprise-explorer/reviews)
  Professional business process modelling on Microsoft platforms.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 9.0/10 (Category avg: 8.9/10)
- **Execution Management:** 8.3/10 (Category avg: 8.6/10)
- **Process Library:** 8.8/10 (Category avg: 8.6/10)
- **Application Development:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [CaseAgile](https://www.g2.com/sellers/caseagile-7f941f43-3bfe-4ef8-a0d1-e41e4796db51)
- **Year Founded:** 2018
- **HQ Location:** Tallinn, Harjumaa
- **Twitter:** @CaseAgileLLC (46 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12892882 (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 30% Enterprise




## Parent Category

[Process Automation Software](https://www.g2.com/categories/process-automation)



## Related Categories

- [Business Process Management Software](https://www.g2.com/categories/business-process-management)
- [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)
- [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa)



---

## Buyer Guide

### What You Should Know About Process Mining Tools

### What are Process Mining Tools?

At its core, process mining tools help businesses get a grasp of their processes to better understand what they are and how they are performing. When one digs into the roots of any given business, the underlying structures will often be supported by processes or the workflows and business functions that underpin operations. Processes are the steps and tasks taken to get a job done. The best processes are easily repeatable and well-documented. However, it is not always easy to get a handle on all the processes going on, as they can be distributed across individuals, teams, and systems. This is where process mining software comes in. This software can help businesses determine how to optimize their processes through automation or by making these processes more efficient. Process mining tools analyze logs from various business systems, such as [CRM](https://www.g2.com/categories/crm), [ERP](https://www.g2.com/categories/erp), and [purchasing software](https://www.g2.com/categories/purchasing). From there, business leaders can make informed, data-driven decisions about their processes and workflows.

Processes can quickly get out of hand. For example, one person might input data about a customer in a CRM, another might port that data out into financial software, and yet another colleague might analyze that data to derive insights. With process mining software implemented, businesses can get visibility into how the various disparate tasks combine into processes and how well they work together.

Traditionally, process mining tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, process mining software is an easy solution. However, small businesses can also reap the benefits of RPA technology, as they have processes as well.

#### What Types of Process Mining Tools Exist?

**Process discovery**

Process mining software can focus on process discovery. These tools are simpler and allow for an overview of processes. Some, however, use more advanced techniques, like artificial intelligence, to discover and group together processes.

**Conformance checking**

Conformance checking is a process mining method used to check compliance. It compares event logs or an actual process with the existing reference model, or target model, for that process. This technique determines whether the actual process corresponds to the target process.

**Process reengineering**

Process reengineering involves changing the process model. It includes redesigning core business processes to dramatically improve productivity, cycle times, and quality. These tools focus on the analysis and design of workflows and processes.

### What are the Common Features of Process Mining Tools?

The following are some core features within process mining solutions that can help users in many ways:

**Process management:** For the software to process processes, robust integration capabilities with business tools, such as CRM and ERP software, are critical. This software can allow users to access and understand different processes based on their roles. This will give users the ability to find bottlenecks and identify gaps between how things should be and how they are in reality.

**Process analysis:** Management is the first step, and analysis is the second. Process mining tools allow users to conduct real-time process analysis, giving them process notation capabilities and the ability to define business entities and responsibilities for given processes.

**Automation:** Automation is not the only goal of process mining, but it often is the result. Many of these tools integrate with RPA technology, either natively or via third-party integrations. Some of them allow customers, partners, and third-party developers to create applications on top of business processes.

### What are the Benefits of Process Mining Tools?

A few benefits of process mining platforms are mentioned below:

**Discovery:** The proliferation of systems and applications can lead to the proliferation of confusion, but it need not be so. Process mining can help discovery processes by analyzing log data produced by applications. This software could integrate with CRM software, for example, to help one get a better sense of how efficient and effective a business’ customer relationship management is. The power of this technology is that it can integrate with a host of different types of tools and, as such, can give a bird's-eye view of all processes and how they work together.

**Monitoring:** Once processes have been discovered, the real work can begin. Process mining systems can provide an end-to-end view of processes across the business from a host of different applications and systems. This view can show which processes are taking up the most time and resources, whether that be financial output or human capital.

**Optimization:** Viewing processes is not a goal in and of itself. The point and purpose of monitoring processes is to optimize them. This can take the form of automation (through robotic process automation (RPA) software, for example) or ensuring that the humans involved can reach their full potential. 

### Who Uses Process Mining Tools?

**Sales leaders:** Lead-to-order processes can take a long time, increasing the payback time of marketing investments. Companies can uncover the reasons behind this issue and take action to reduce sales cycle time.

**IT professionals:** IT systems may not provide the correct solution on their first try. Process mining tools can produce data-driven insights to increase the first-time resolution rate.

**Finance officers:** Mistakes and manual interventions in purchase-to-pay processes increase lead time. Process mining can help companies find compatible areas of automation.

### What are the Alternatives to Process Mining Tools?

Alternatives to process mining tools can replace this type of software, either partially or completely:

[Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa): RPA software solutions sometimes have process mining capabilities baked in. Therefore, businesses that already implement RPA bots should first check if they have process mining features.

#### Software Related to Process Mining Tools

Related solutions that can be used together with process mining software include:

[Business process management (BPM) software](https://www.g2.com/categories/business-process-management) **:** A business can implement both process mining software and business process management (BPM) software simultaneously to perform different functions of process automation. However, a business might also decide to go with one or the other. BPM software, which has been around for some time, is used to analyze processes at a very high level, while process mining tools go into more granular detail. 

[Business process simulation software](https://www.g2.com/categories/business-process-simulation) **:** Similar to process mining, business process simulation software allows businesses to assess business processes. This software provides more robust tools for simulating these processes and focuses on testing and validating what-if scenarios. It provides tools for creating models as well as visualizing the models and outcomes. It is typically used by executives, managers, and external consultants looking to get a better understanding of a company’s business processes. 

### Challenges with Process Mining Tools

Software solutions can come with their own set of challenges. It must always be kept in mind that process mining, like any other digital transformation or automation-related solution, is not a magic bullet. Therefore, users must keep these pitfalls and issues in mind:

**Integrations:** One concern that users of process mining software should be aware of is the type of software that process mining tools can integrate with to automate processes. Often, companies will deploy process mining tools on top of ERP systems, contact center infrastructure tools, or accounting software, among many other types of software. If the software that a business is hoping to automate processes within is not compatible with the process mining tool of their choice, then there is no point in purchasing that specific product. 

**Compatibility** : Buyers should go as far as to ensure that the process mining solution can run on either Windows or macOS or any other operating system they may run at their business. Most process mining tools are platform agnostic and can work across many different software vendors; however, it is always best to double-check when buying the software.

**Unexpected costs:** Just as with any software, it is essential to consider all the potential costs involved. With process mining software, users might discover that they end up spending more than they thought they would.

### Which Companies Should Buy Process Mining Tools?

Each industry can benefit in some way from process mining software and implementing an automation strategy. Here are a couple of industry examples where the benefits of process mining are paying off:

**Healthcare:** Shifts at the hospital can be mentally and physically draining, and the last thing a med tech needs is to stay up on repetitive, low-priority tasks. Process mining software can help healthcare leaders take account of processes and ensure that processes are optimized or automated as needed.

**Telecommunications:** Telecommunications companies are always looking to improve their processes and bring the best and fastest services to their customers. Process mining can help them better understand their processes.

### How to Buy Process Mining Tools

#### Requirements Gathering (RFI/RFP) for Process Mining Software 

When looking to deploy a process mining solution, it is crucial to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase its first process mining software, or wherever a business is in its buying process, g2.com can help select the best option. As mentioned above, buyers should also consider the related and ancillary software and services they might want to deploy alongside process mining, such as RPA or [robotic process automation (RPA) consultancy services](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services). 

Taking a holistic overview of the business systems and processes will help businesses identify pain points. This will help them figure out which software to buy (e.g., whether it can effectively handle the business’ processes) and develop buying criteria. 

A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well-placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from process mining software.

#### Compare Process Mining Software Products

**Create a long list**

Evaluating vendors should start with a long list, which will help determine whether a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products is typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure a thorough comparison, the user should demo each solution on the short list using the same use case and datasets. This will allow the business to evaluate like-for-like and see how each vendor compares against the competition.

#### Selection of Process Mining Software 

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of organization members with the right interests, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants, multitasking, and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page does not mean it is final, although some companies will not budge. It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or to recommend the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### How much do Process Mining Tools cost?

Generally, process mining tools require a license (priced either annually or monthly). In addition, one often pays extra per bot, with unattended bots being more expensive than attended ones. 

#### Return on Investment (ROI)

Since process mining might take the place of humans’ tasks (or their jobs), one must analyze and compare the cost of automation versus having humans do the same tasks. Although the extent to which the software impacts the company’s bottom line is a key indicator of success, it should not be the only one. One must also investigate the ethical ROI, or the moral impact job displacement will have.

### Implementation of Process Mining Tools

**Who is Responsible for Process Mining Tool Implementation?**

Although some process mining solutions require significant IT support, most can be deployed directly by business leaders. These business leaders will have the best visibility into their team’s processes. For more complex deployments, support from the IT team will likely be needed. The IT team might also be involved with security. Since process mining software can access the most sensitive information, IT might get involved to test how secure the software is.

**What Does the Implementation Process Look Like for Process Mining Tool?**

When one seeks to automate their processes, they must start with a deep analysis of those processes. It need not start with expensive software or an external team. It can begin with pen and paper or on a whiteboard, digital or otherwise. The company, or team, can pinpoint the most broken processes or those ripe for automation, such as the most repetitive ones. Only after this hard work can the actual automation begin.

**When Should You Implement Process Mining Tool?**

Many solutions provide free trials to test the technology's effectiveness. This can help a business determine whether or not the solution is right for them. If the decision has been made to deploy process mining, it is key that it does not get siloed into one department; otherwise, its very deployment may lead to further complication and confusion around processes.

### Process Mining Tools Trends

**Artificial intelligence (AI)**

Process mining vendors are striving to implement elements of AI and machine learning into their solutions to allow businesses to better understand their processes. These AI capabilities allow process mining tools to visually watch processes and carry them out independently, without human intervention. As with most AI initiatives, the use cases in process mining software are relatively raw. However, to achieve true automation, the two technologies will need to work seamlessly. This will help businesses with their overall digital transformation.