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QontrolDesk

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O QontrolDesk é uma plataforma de Service Desk e Help Desk com inteligência artificial integrada, desenvolvida para empresas com TI interna e prestadoras de serviços de TI. O software centraliza chamados recebidos por WhatsApp, e-mail e portal, automatiza a triagem, a coleta de informações e o direcionamento das solicitações para a equipe responsável. A plataforma oferece gestão de SLA, relatórios e indicadores de atendimento, gestão de projetos, agenda de tarefas, base de conhecimento (Wiki) e automações para organizar a operação de suporte. A inteligência artificial já está integrada ao Service Desk, sem cobrança adicional por consumo de tokens, proporcionando maior previsibilidade de custos. Com o QontrolDesk, as empresas conseguem reduzir atividades manuais, centralizar o histórico dos atendimentos e acompanhar a operação de suporte em uma única plataforma.

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