Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"If you have a business or are self-employed, opt for Qonto, I recommend it to everyone."
5/5
What do you like best about Qonto?

The ease and speed of use of the application is very comprehensive and simple. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

It's a shame that I can't open accounts for my children. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Fast and affordable, simply perfect"
5/5
What do you like best about Qonto?

The speed of execution and the low cost of fees Review collected by and hosted on G2.com.

What do you dislike about Qonto?

There is nothing that displeases me, everything is perfect. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Good platform, terrible service"
0.5/5
What do you like best about Qonto?

Platform is very open and does what a bank is supposed to do (mostly). Review collected by and hosted on G2.com.

What do you dislike about Qonto?

The customer service has to be the worst I've ever experienced from a bank. Getting standard documents is like pulling teeth. We've urgently needed documents that Qonto agreed to provide - after that crickets. Support didn't get back to us for days and our inquiries were completely ignored. Had to escalate via phone. Review collected by and hosted on G2.com.

Response from Victor D of Qonto

Hello,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with our customer service. This is not the standard we aim to uphold, and we understand how crucial it is to receive timely support, especially when it comes to urgent documents.

At Qonto, we strive to offer 24/7 customer service to ensure our clients receive the assistance they need, when they need it. We are sorry that we fell short in your case.

We would be really interested in assisting you further and resolving any outstanding issues. Please reach out to our Premium team at careteam@qonto.com.

We look forward to receiving your email. Have a nice day.

Best regards,

The Qonto Team

Sandrine M.
SM
Sandrine M.
Présidente SASU
Small-Business (50 or fewer emp.)
"Simplicity, speed, and efficiency"
5/5
What do you like best about Qonto?

I chose Qonto at the time for the ability to quickly open a SASU with capital deposit. I like the ability to do everything myself without having to call customer service for every little operation. I love the interface which is very intuitive, fast, both on computer and phone. As well as the security principle that automatically logs out as soon as you close the application. And the quick interfacing with other applications, especially accounting, which saves a considerable amount of time. Paying invoices, recording expense reports is super fast, you just need to take a photo or upload an invoice, and it's almost automatic. The customer service is quick and efficient. The dashboard is also very clear. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

What is missing today in Qonto is the ability to deposit cash, as this can sometimes happen. And what would be great is to have a payment link to be able to offer it directly on our sales pages. Review collected by and hosted on G2.com.

PS
Pierre S.
CEO
Small-Business (50 or fewer emp.)
"Qonto: THE banking solution"
5/5
What do you like best about Qonto?

What I love most about Qonto: its ease of use. Having had several professional banks, they are all extremely complex to use with archaic processes. Qonto does things clearly and simply as one would expect from a platform in the 21st century. The platform is so good that despite our obligation to have a "traditional" bank for financial product reasons, we conduct all our operations via Qonto. Moreover, they regularly add relevant and useful features for business, like recently with invoicing, which allows for anticipating the obligation of regulatory compliance. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

The only downside to Qonto is that it is not a "traditional" bank and therefore does not offer conventional financial products: capital increase account > €1M, bank loans, term deposits, etc. but I think that will happen one day! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"A rich, efficient, and smooth tool: the future of banking!"
5/5
What do you like best about Qonto?

- Reconciliation of supporting documents / transaction directly on the platform

- Invoice editing

- Account aggregation, connection with old account (when transitioning) or with other accounts very easy

- Connection with Payfit

- Connection with Google Drive (or other cloud storage) with automatic reconciliation

- Automatic reading of supporting documents

- Custom Excel statement editing

- Very smooth in use, no fear of connecting every day!

- Competitive cost compared to traditional banks

- Very responsive customer support Review collected by and hosted on G2.com.

What do you dislike about Qonto?

- No associated accounting solution yet (allocation of expenses and creation of balance sheet, income statement, ...)

- Numerous notifications and not customizable enough according to needs

- No interesting intermediary between the Smart and Premium offers

- Cost of bank cards could be cheaper

- Not yet a complete cash flow projection tool, as it is not easy to build different forecasts based on potential inflows or outflows (with probabilities of occurrence) Review collected by and hosted on G2.com.

Garance B.
GB
Garance B.
Fondatrice & Présidente
Small-Business (50 or fewer emp.)
"Qonto: Simple, intuitive, with potential for improvement in tax management"
5/5
What do you like best about Qonto?

One of the features I particularly appreciate about Qonto is the speed of notifications as soon as a payment is made. This allows me to be informed in real-time and quickly associate each transaction with a receipt, which greatly facilitates accounting management. The interface is intuitive and well-designed, which simplifies daily use. The categorization of payments and the ability to share access with my accountant are also very useful assets. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

If I had to point out a disadvantage, it would be the absence of a feature that allows for a more precise and estimated view of what remains after the deduction of VAT and taxes, depending on my structure and the chosen tax regime. This would allow for better anticipation and cash flow management. Although Qonto is excellent for managing daily operations and focuses on the essentials, adding this feature would be a real plus for users wanting a more comprehensive overview of their finances. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"An interface that revolutionizes the banking relationship"
5/5
What do you like best about Qonto?

Simple yet comprehensive dashboards, regular additions of new features (e.g., proforma invoice), integration with the accountant's application, the mobile version for directly and daily entering receipts and other proof of purchases. Customer support is not necessary because the interface is so intuitive. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

The sections expenses, financing, and insurance. Review collected by and hosted on G2.com.

Andrew A.
AA
Andrew A.
Sales/charter broker/Owners representative
Small-Business (50 or fewer emp.)
"All in one solution"
5/5
What do you like best about Qonto?

It is very easy to manage all day to day transactions including the generation of client invoices, tha ability to send and recieve funds as well as the ability to easily deposit cheques. My accountants can easily look at the account and take an electronic snapshot of everything that is happening. The client support is fast and efficient and all queries are answered in a very timely manner. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

There is nothing that I don't like about Qonto. Review collected by and hosted on G2.com.

Verified User in Translation and Localization
UT
Verified User in Translation and Localization
Small-Business (50 or fewer emp.)
"Loyal client of Qonto"
5/5
What do you like best about Qonto?

The rate is still controlled compared to the market, even though it has increased while the services have rather decreased. The service of scanning an invoice to deposit it into the account is a real improvement and avoids entry errors. It's a shame that the accountant can no longer access it with their own ID. Review collected by and hosted on G2.com.

What do you dislike about Qonto?

Billing by the number of transactions: not useful at all. The filtering system is not good at all, not intuitive. The control system is too frequent. Review collected by and hosted on G2.com.