Still easy to use and very few issues. I do use it less often now, and it still works for it's intended purpose. Review collected by and hosted on G2.com.

Overall I do feel it is still a great product, I do not have tonuse it as often as I used to now though. Review collected by and hosted on G2.com.

Q minder continues to be very reliable with very few glitches and downtime. Still very happy with the check in software Review collected by and hosted on G2.com.

Nothing to really improve, we have had a great experience with Q minder Review collected by and hosted on G2.com.

More stats available on screen, and easier to call multiple people in queue at the same time Review collected by and hosted on G2.com.

User face can sometimes feel a bit busy and hard to navigate Review collected by and hosted on G2.com.

I like how things are easier to navigate than it used to be. It looks more seamless and has a more appealing view. Review collected by and hosted on G2.com.

I wish that we'd be able to delete queues that is no longer needed anymore. Review collected by and hosted on G2.com.

Enjoy the stats that are available along with the option to scheduled appointments. Review collected by and hosted on G2.com.

Can sometimes by slightly slow or unresponsive but could possibly be our connection in work Review collected by and hosted on G2.com.

I genuinely appreciate how Qminder significantly enhances the organization of our everyday company operations. The system is adept at keeping meticulous track of who enters and the sequence of their arrival, which is crucial for maintaining a structured environment. I find the capability to monitor those checking in immensely beneficial, as it helps me understand how many people we have assisted throughout the day, providing a clear picture of our productivity and service efficiency. The user-friendly nature of Qminder made the initial setup very simple, which was a welcome relief and allowed us to integrate it seamlessly into our operations. Review collected by and hosted on G2.com.

I wish there was a way to assign a customer in the queue to a specific client. Sometimes, when an associate is actively working with a customer, they forget to claim the customer in the queue. Allowing us to force-assign customers would help free up the waiting queue and more accurately represent our workers' workload. Review collected by and hosted on G2.com.

Great communication between professional and customer, great for higher education space with large volume of students waiting (both in-person and virtually). Review collected by and hosted on G2.com.

Qminder can incorporate its own video platform, instead of relying on another party with no partnership. Review collected by and hosted on G2.com.

It allows me visibility to see the amount of customers that visit my branch on a daily basis. Review collected by and hosted on G2.com.

The only thing I dislike about Qminder is the customer complaints I receive for having to sign in before we are able to serve them. Review collected by and hosted on G2.com.

It helps our company with communicating with customers. Especially when a lot of the issues are not needed for customers to be in office. It's very easy and user friendly. The support chat is also very helpful. The company I work for uses it every single day, all day. It literally makes our day goes so easy. Our customers love it and how easy it is on their side. It just shows up as a regular text message. Review collected by and hosted on G2.com.

Lately there have been a lot of glitches when switching screens or trying to switch to different clients. It causes us to have to refresh the page or completed exit out and re bring it up. Review collected by and hosted on G2.com.

I like that the calling screen of Qminder is large, which makes it easy for families to see if they are in the wait queue or if they are actively being called. This visibility is crucial in managing expectations and providing a sense of control to the customers. I love that Qminder also sends personal notifications to the families' phones. Since everyone is constantly on their phones, this feature ensures that no one misses important updates about their position in the queue or when it’s their turn. This dual notification system, both on a large screen and via personal devices, enhances the overall customer experience by providing timely and accessible information. Review collected by and hosted on G2.com.

I would love if Qminder could separate the intake questionnaire question for the patient's full name into separate fields for first names and last names. Families often just put in one name, and this, combined with date of birth typos, sometimes results in not finding the patient or requiring rework. Additionally, I would like for the names on the checked-in list to be visibly displayed as 'checked-in,' with a separate side showing 'get in line/names being served.' Families often do not know what their names on the TV mean, whether they are waiting or being called. Review collected by and hosted on G2.com.