The most helpful thing about Qminder is that we can always go back to search previous clients with just their phone number and it bring up all their history to make their next visit super smooth. Review collected by and hosted on G2.com.

The only issue with Qminder is that it deletes what we type when someone else calls or finishes another person leaving us to have to retype everything back in again. Also once you finish a person, you cannot bring it back. sometimes we finish them on accident and we have to reenter everything back in Review collected by and hosted on G2.com.

Easy to manuver, easy for patients to use, clear instructions and they really do take into consideration your thoughts when they make changes aren't user frientdly. Review collected by and hosted on G2.com.

Sometimes there are changes or updates that occur without notification and sometimes those changes are a little difficult to manuver though, especially if the point of care user has to input the patients info. Review collected by and hosted on G2.com.

Adding customers to que to send the information to agents for them to pull up customers information Review collected by and hosted on G2.com.

It's nothing wrong with Qminder, everything works fine and there is nothing I would change I will leave it as is Review collected by and hosted on G2.com.

It is quick and easy to use. Everyone in my group is able to use it with relative ease.

It allows for side conversations through text, which can help us be prepared for the customer. Review collected by and hosted on G2.com.

There are a few features missing that would be mighty helpful. Primary deficiency being that the phone notifications are only available to iphone users. We use this in a government lobby, and no one on my team owns an iphone. Secondarily, it would be great to get 20 minute wait reminders just for the line you are manning. Review collected by and hosted on G2.com.

when we are ready for the customer, they are called and they know what window they will be servered at Review collected by and hosted on G2.com.

customer dont know how to input they information Review collected by and hosted on G2.com.

What I like about it is you're able to see customers' information before they even come to the window, also you can see how many people are waiting and how long they've been waiting. Review collected by and hosted on G2.com.

Nothing that I could think of, Qminder is a great help. Review collected by and hosted on G2.com.

Qminder is very user friendly. I never get confused when using it. It shows clearly who the student is and provides with all the information needed. It is efficient and provides me with information from students months ago too, so I can better assist them. Review collected by and hosted on G2.com.

Qminder although has its greatness, does have a few bugs that I have experienced before. Sometimes when finishing a student, the it does not let me finish the student and I would have to log out and log back in to finish serving a student. Review collected by and hosted on G2.com.

Qminder really helps keep track of students who are in need of assistance. We use this product in multiple departments to service students and Qminder helps us know when the students sign in, what department they are seeking assistance from, how long they wait for that assistance and how long it takes us to assist. In that respect it also helps with analytics; if we see that certain users are averaging longer assist times then others, we can use this information to help staff improve upon that time with more training. Review collected by and hosted on G2.com.

I like the functionality of being able to view Daily and Weekly reports, however it would be nice to have some kind of function where you can compare weeks side by side in Qminder instead of having to download all the reports and analyze them using other software. Review collected by and hosted on G2.com.

i appreciate the organization of qminder. it allows us to make sure that customers are helped Review collected by and hosted on G2.com.

I dislike that qminder now shows the completed customers in the same space as "customers waiting" and "serving now". it can be a bit confusing Review collected by and hosted on G2.com.

This is helpful for tracking how many people come into the building and for how long they stay. It also helps us stay organized in who they are here to see and how we can identify what exactly they are here for. Review collected by and hosted on G2.com.

People tend to ignore the log in iPad, which is more on the people than the product. Also, it would be helpful if we could notify people when people are here for them, whether it be for walk ins or meetings. Review collected by and hosted on G2.com.