[ Qmatic Reviews ](https://www.g2.com/products/qmatic/reviews) [ Qmatic Reviews ](https://www.g2.com/products/qmatic/reviews) # Qmatic Features ##### ## Platform Basics (15) Visitor Check-In Allows guests to check-in using the platform's built-in dashboard. Visitor Database Allow users to track on-site visitors, previous visits, and provides visitor log insights. Reports & Analytics Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies. Blacklist Screenings Cross-check visitor information with resitrcited visitor lists both with the building, nationally and internationally to ensure no dangerous visitors are allowed on the premises. Badge Issuance Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping. Automation Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling. Workflow Management Create, design and manage workflows for repetitive tasks Document Management Store, manage, and track all electronic documents in a centralized location Registration Management Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Contact Management Manage, organize, and store contact information Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Parking Management Manage, optimize, and automate tasks related to parking operations Badge Management Create, manage, and print wearable badges Email Management Manage, store and organize emails within the system or via third-party apps Access Management Control and manage access to company resources Show More ##### ## Platform Data (2) Automation Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. Dashboard Provides a dashboard with check-in and check-out capabilities and visitor logs. Show More ##### ## Platform Interoperability (3) Notifications Sends a notification to users of a visitors arrival and departure. Hardware Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors. Emergency Notification Automatically send mass notifications or alerts for any emergency or crisis Show More ##### ## Platform Additional Functionality (1) Integration Integrates with related tools that simplify platform management and usage. Show More ##### ## Customer Support (3) SMS Updates Provides SMS text updates to customers in the queue. VIP Settings Offers customized settings for VIP customers in the queue. Multilanguage Support Supports multiple lanugages. Show More ##### ## Reporting and Analytics (4) Customer Information Provides clerks and representatives with customer data while they're being served. Predictive Analytics Offer predictive analytics on customer concerns based on customer data. Clerk Performance Reports Generates performance reports for individual clerks and representatives Location-based Peformance Reports Generates performance reports for individual locations. Show More ##### ## Hardware (3) Proprietary Hardware Provides proprietary hardware like kiosks, tablets, and TVs. Hardware Agnostic Users are required to use proprietary hardware to deploy the software. Digital Signage Queue can be visualized for customers via digital signage. Show More ##### ## Notifications (6) Confirmations & Reminders Ability to send confirmation and reminder emails & texts Appointment Follow-Up Ability to send automated follow-up emails/texts upon conclusion of appointment Scheduling Notifications Receive a notification whenever a customer schedules an appointment Recurring Appointments Schedule repeating appointments based on a duration of time Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Group Scheduling Automatically find mutually available meeting time slots across multiple calendars Show More ##### ## Settings (3) Time Zone Detection Automatically detects the time zone of both parties to avoid booking mistakes Availability Settings Ability to set preferred availability to ensure appointments are only booked during approved times Blocked Time Settings Ability to block off additional time between appointments for travel or preparation Show More ##### ## Personalization (2) Branding Personalize booking page with custom logos and colors to match branding Links Personalize a booking link to share with customers Show More ##### ## Integrations (5) Multi- Calendar Integration Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. Website Integration Provides the ability to be embedded into websites Payment Acceptance Integrates with payment processing software to accept payment from customers Video Conferencing Integrates with video conferencing tools to allow for virtual appointments Communication Integrates with SMS providers or instant messaging platforms to communicate directly with customers Show More ##### ## Generative AI (2) AI Text-to-Speech Simulates human-like speech from text inputs. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Generative AI (1) AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Additional Functionality - Visitor Management (27) NDA & Contract Signing Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security. Integrations with Relevant Software integrate with Vaccine Tracking software and other relevant security software for extra security measures. Hardware Integration Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes. Multi-lingual Support Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad. Generative AI Use AI to generate content in the form of text, images, videos, etc. Employee Directory Access names, contact information, and roles of employees in a centralized repository Security Gate Access Control Manage gate access to secure facilities/properties Biometric Recognition Facial or other physical recognition to confirm identity Access Controls/Permissions Define levels of authorization for access to specific files or systems ID Scanning Scan and validate an ID barcode Customizable Forms Customize contracts and forms to collect specific information SMS Messaging Send messages via SMS Pre-Registration Manage the pre-registration process Time Tracking Measure and track time including hours worked and paid time off (PTO) Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Facial Recognition Identify and analyze unique facial features in images or videos Multi-Language Manage and support multiple languages Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document Authentication Verify the identity of users/devices to enable secure access Visitor Tracking Track visitors and purpose of visits Multi-Location Manage and support multiple locations Mobile Access Access software remotely via mobile devices Watch List View and track activity related to an individual, transaction, etc. Photo Capture Capture photos for any type of use case Wireless Internet Access Control Control and manage access to wireless networks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users User Profiles Profiles of users providing basic information Show More ##### ## Agentic AI - Online Appointment Scheduling (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Visitor Management (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Additional Functionality (24) Access Controls/Permissions Define levels of authorization for access to specific files or systems Customizable Forms Customize contracts and forms to collect specific information Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Wait List Management Record, update and manage waiting lists Mobile Access Access software remotely via mobile devices Client Portal Private online space that lets businesses securely share documents and provide information access to clients Data Import/Export Import and export data to and from software applications Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Email Marketing Create and send email blasts/campaigns Client Management Manage contact details and communication with clients Employee Management Track employee schedules, availability, and performance across projects and tasks Client Database Electronic storage of stakeholder contact information Online Booking Book meetings and appointments through a website or digital platform Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SMS Messaging Send messages via SMS Credit Card Processing Accept and process credit card transactions API Application programming interface that allows for integration with other systems/databases Multi-Location Manage and support multiple locations Email Management Manage, store and organize emails within the system or via third-party apps Customer History Access previous interactions or concerns to maintain customer relationships Calendar Management Track and manage schedules and meetings via an integrated calendar AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ## 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